Can’t log in?
There are several reasons you might not be able to log in. Check below for more information and possible solutions.
I forgot my Battle.net account password.
We can help you reset the password for your Battle.net account using a few steps to verify your account ownership.
I forgot my Battle.net account name.
If you have Battle.net SMS Protect activated on your account, you can use your mobile device to recover your Battle.net account name. Please click the button to begin. (If you do not have this feature activated, please contact Customer Support.)
I’m currently locked out of my account.
If you received an e-mail from us about your account being locked, you’ll need to verify your identity to regain access to your account, which may include a password reset. This e-mail is usually triggered by suspicious activity on your account.
I think my account may have been hacked.
Here are some common signs:
- My password has been working fine until now.
- There is an authenticator attached to the account, but I didn’t attach one.
- My account got banned and I don’t know why.
- I’ve reset my password recently but it’s not working.
Do these signs apply to you? We can help.
Click the button below to start the Account Recovery process. We will help get these issues resolved as soon as we can.
I lost my authenticator and I want to remove it from my account.
Account Security is a paramount concern at Blizzard Entertainment. As such, we require extensive verification in order to remove a Battle.net Authenticator.
I haven’t played World of Warcraft since 2009 and I can’t log in.
In 2009, we required all World of Warcraft players to create a new Battle.net account and merge their World of Warcraft account into it. If you haven’t played since that time, please follow the instructions that best apply to you:
- I haven’t created a Battle.net account.
- I can’t merge my account because I forgot my World of Warcraft password.
- For any other issues merging your World of Warcraft account, please contact Customer Support.