Technical Support

21 Jul 2017 Common Connection and Latency Issues - PC/MAC Greetings all, We've been working to improve some of the available troubleshooting resources for our games. Since connectivity problems are a common problem in gaming, we wanted to provide some information on what causes connection problems and what to do to resolve issues when you're having them. Table of Contents 1. Connection Troubleshooting Resources 2. FAQs 3. What to do if you need more helpVyraneer5 21 Jul 2017
17 Feb 2015 Common Issues & Fixes – Read Before Posting! Hot Topics Please follow @BlizzardCSEU_EN for current service status. For known in-game issues, see here. Game Icons Instead of Names Players with large friends lists may occasionally only see game icons in their chat feed instead of full names when multiple friends come online Missing Cosmetics on Console: Newly created characters are not receiving Angelic Wings or Infernal Helms on log in – Please note: the Angelic Wings will now be found in the Cosmetics section of your Inventory if any characters had them in their Inventory or Stash prior to the patch. Additionally, any Infernal Helms in your Inventory or Stash prior to the patch will still be there I've found a bug! Please submit your bug reports here. Common Issues & Workarounds Click on the type of issue you are experiencing for advice on how to resolve: Account & Security (Hacked/Can't login/Authenticator etc.) Installation & Patching (Stuck /slow downloads/BLZXXXXX errors/DVDs etc.) Connection & Latency (Lag/Regular disconnections/Unable to connect etc.) Performance & Stability (Crashes/Low FPS/Freezing etc.) If your issues persist after trying all of the troubleshooting steps in the article, please read this post on how to create an effective thread.Natryndon0 17 Feb 2015
17 Feb 2015 Welcome to the Technical Support Forum! Welcome to the Technical Support forum! This forum provides players with a place to discuss technical issues with each other and official Blizzard representatives. While this forum is NOT intended to replace our support contact channels, players are encouraged to ask questions, share advice, and participate in on-going discussions here. Accordingly, it is of utmost importance that all players treat each other with courtesy and respect. For more information, please review the Forum Code of Conduct. Our MVPs are also here to help you: Ananda Cazzéh DeanX Nyshae Omachi Oussebon SanekoNatryndon2 17 Feb 2015
14h Diablo 2 issue Ok so I realise this is the Diablo 3 forum but there isn't a Diablo 2 forum and tickets take forever to get a response (it feels like it when you want to play) so I'm having to raise this here. Obviously it's fairly easy to see that I'm an MVP and yet I've still come fowl of the "anti bot" mechanic which I didn't even know existed on Diablo 2. Well ok so I have to wait about an hour to be able to make a game again no big deal. However the char I played on can't enter games nor make games. Other chars can and so I know the account is fine, it's as if you've banned my main char and for what? What have I done wrong? I played the game and farmed and yet you have banned my char not my account just my main char. First off why are you doing this to legitimate players but second off why after the time frame which was shown am I still unable to make games and play the game? When will this be resolved and how do you compensate players for this? Also I asked around and all the bots have built in functions to avoid this happening to them so literally the only people you're affecting with this are legitimate players. Fean.Fean2 14h
1d Login issues same connection issue yesterday - please resolve asap.Tamkinator14 1d
3d Micro-freezes during gameplay So, as this is starting to become an annoying issue, I figured I'd see if anyone has found a solution to my issue: Whenever playing the latest season, my game will stop responding for a second, then resume; These freezes can come as often as multiple times a minute, or sometimes I will go an hour without one. It is an *old* issue - here is a video clip from a previous topic about this exact issue that I found (which was never answered) that shows the exact issue I am having: https://streamable.com/9sdzg As you can see from the clips name, this is from almost two years ago. This has not previously been an issue for me. I am playing on the same system and same connection as I did for S16, where this *never* occured. I've tried both the 32 and 64 bit client, and neither seemed better than the other.Draco11 3d
3d Game crash and heavy short freezing in season 17. Hi everyone. Having issues with the game, strange freezing and game crash. Everything started after the latest nvidia graphic card driver update. (i think, have no idea) Latest game crash ID: 4A6EA750-EC20-473A-A706-178D8AD7ECBC Any help resolving this is appreciated, thanks in advance.Dolk3 3d
4d distorted sound effects hello recently I have experienced some weird distorted low quality sound when using furious charge on my barbarian, I can't seem to pinpoint where the problem is I have tried to change sound channels which didn't help at all I don't know if the problem resides in my new Steelseries Arctis 7 2019 headset i dont have any problems with the headset in other games.Xithyl7 4d
4d DIABLO 3 WON'T LAUNCH Try to boot it up, the logo comes up and says "Launching". After a moment the logo goes away and the button says "Play" and is clickable once again, and nothing else happens. I've tried restarting, Resetting game setting and turning off game streaming setting(suggestion from youtube), but nothing. msinfo : https://pastebin.com/AEDnerNe dxdiag : https://pastebin.com/EJnxqXLrPillow3 4d
4d Gem lost using armory! My gem "Pain Enhancer" level 90 dissapeared when i used the armory, ive checked everything and its totally gone. Blizzard please help me!Azog7 4d
5d Diablo 3 64bit crash [Solved] Hey dudes, I'm trying to launch d3 in 64 bit (32bit works fine btw) but I just get the Diablo splash screen and then nothing, I've searched all over for the last 24 hours ish & haven't found any solutions so far. Happy to provide any further information :)Yuuh4 5d
6d EXTREMELY LOW FPS I've just started playing Diablo III again after a short break and when I first started the game after a couple of months the FPS is capped at 2 and I can't do anything about it. I've never had any FPS issues before and I can't figure out what is going onMagnus2 6d
6d Can't access profile to view characters I've recently bought and been playing Diablo 3 on the xbox one. I read that you can track your characters through your online profile. I linked my xbox account to my battlenet profile but I still can't seem to open my Diablo profile to view my characters and get the below message ...Bumperboot1 6d
11 Jun Game freezing right after entering the town. Hello. Started playing game again few weeks ago and since then my game keeps freezing from time to time right after I'am entering the town. I have found this is not a new problem and keeps going since patch 2.6.1. Right now, this is very frustraiting, so question is, is it going to be fixed soon please? Here is few links to the US forums with related topics about it and one link to the video where is exactly shown what is happening with the game. https://photos.app.goo.gl/fk4ATGfeohynATaa6 https://us.battle.net/forums/en/d3/topic/20759210139 https://us.battle.net/forums/en/d3/topic/20759496505Lai15 11 Jun
10 Jun All my characters are gone... Hi everyone, Ive not played Diablo 3 for a couple of days now and just logged in to find ALL my characters are not there ??? what has happened? Many thanks Glenn - NitroUKNitroUK28 10 Jun
4d HC dead due to freeze/crash How is this even possible and also just typical. Playing a HC char and getting good at it and the game FREEZES. No input i did was going thru Opening taskmanager No diabloIII.exe is not responing. killed the game thru taskmanager and goes back to the game to see my char is dead. 13-14 good hours wasted dying should be my failure not the game suddenly freezingAsna12 4d
08 Jun Audio "Master Volume" settings not applied Got a weird issues going on, I've sound and am hearing Effects, Music, Voices and Ambient sounds perfectly well. My issues is that the Master Volume doesn't work as intended. At zero it mutes everything, at any other setting I see no changes in volume of effects, music, voice or ambient sounds. I can adjust these volume settings one by one, but not as a whole with the master volume. Any help and or direction would be appreciatedWildCatNL3 08 Jun
08 Jun Game initialization failed: F Hi all, I have not played Diablo for a couple of months and have now encountered the error <Game initialization failed: F>. So far I performed the following actions to try and resolve the issue: 1. Scan and fix 2. Update of drivers 3. Complete uninstall and reinstall 4. Tried running the game in 32 and 64 bit modes Would appreciate the help on this as I cannot find any other post dealing with it.Necronosis7 08 Jun
08 Jun Second char three Haedrig’s Gifts. Plus Kadala. Hi guys. On the second char I created, after reaching the lvl 70 I didn´t received the three Haedrig’s Gifts. It´s normal for the second/third char? Kadala is not giving more green itens on this season? RegardsRenFolly1 08 Jun
07 Jun server issue today? something up with the servers today? I can't seem to log in but after extensive searches I can not find any info about it.Gravdigr1 07 Jun
07 Jun What's going on with your servers? After your technical works, my character froze in the 100 portal, because of the ping 1000. https://drive.google.com/file/d/1TUix_7fO9AP4YY83dpwwRYsnge8_wxsb/viewEphemeral19 07 Jun
06 Jun Maintenance info No announcement in advance, no info on how long. No message in bnet launcher, website or forums, only a 10 minute chat warning. Hello???Zhorix7 06 Jun
05 Jun High latency issues season 17 Dear Diablo team, I have been among some of the other people experiencing high latency issues. Especially during rift runs my game sometimes freezes up for 10-20 secs, I can still press spells but nothing happens and the monsters just stand idle. Walking for about 100 yards in any direction and the map suddenly ends. I am very sure this is a network issue. I have a good internet provider (I play overwatch on a stable 30-40 ms) and it is really only with diablo 3 and only since season 17 since I have this issue (I have been playing consistently since season 9). I play on EU, heres the WinMTR file for 185.60.112.157 |------------------------------------------------------------------------------------------| | WinMTR statistics | | Host - % | Sent | Recv | Best | Avrg | Wrst | Last | |------------------------------------------------|------|------|------|------|------|------| | 192.168.0.1 - 2 | 378 | 373 | 0 | 4 | 115 | 2 | | No response from host - 100 | 79 | 0 | 0 | 0 | 0 | 0 | | ch-zrh03a-rc1-ae20-0.aorta.net - 2 | 382 | 378 | 0 | 49 | 190 | 57 | | de-fra01b-rc1-ae27-0.aorta.net - 1 | 394 | 393 | 0 | 32 | 477 | 19 | | de-fra04c-ri1-ae5-0.aorta.net - 1 | 390 | 388 | 0 | 32 | 477 | 21 | | 213.46.179.58.aorta.net - 0 | 392 | 392 | 16 | 31 | 463 | 21 | | ae1-br01-eqfr5.as57976.net - 2 | 377 | 373 | 26 | 40 | 193 | 31 | | et-0-0-2-br01-eqam1.as57976.net - 1 | 375 | 373 | 26 | 89 | 4427 | 55 | | et-0-0-31-pe01-eqam1.as57976.net - 1 | 389 | 388 | 29 | 39 | 266 | 35 | | 137.221.66.43 - 0 | 392 | 392 | 28 | 41 | 467 | 37 | | 185.60.112.157 - 1 | 385 | 383 | 29 | 40 | 369 | 32 | |________________________________________________|______|______|______|______|______|______| WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider And here is for 185.60.112.158 |------------------------------------------------------------------------------------------| | WinMTR statistics | | Host - % | Sent | Recv | Best | Avrg | Wrst | Last | |------------------------------------------------|------|------|------|------|------|------| | 192.168.0.1 - 3 | 243 | 237 | 0 | 4 | 96 | 2 | | No response from host - 100 | 54 | 0 | 0 | 0 | 0 | 0 | | ch-zrh03a-rc1-ae20-0.aorta.net - 1 | 262 | 261 | 0 | 32 | 215 | 22 | | de-fra01b-rc1-ae27-0.aorta.net - 1 | 266 | 265 | 0 | 34 | 215 | 24 | | de-fra04c-ri1-ae5-0.aorta.net - 1 | 266 | 265 | 0 | 33 | 212 | 24 | | 213.46.179.58.aorta.net - 1 | 262 | 261 | 18 | 31 | 245 | 29 | | ae1-br01-eqfr5.as57976.net - 0 | 261 | 261 | 27 | 43 | 264 | 33 | | et-0-0-2-br01-eqam1.as57976.net - 2 | 246 | 243 | 26 | 80 | 3959 | 3959 | | et-0-0-31-pe01-eqam1.as57976.net - 1 | 258 | 256 | 28 | 41 | 241 | 33 | | 137.221.66.41 - 0 | 261 | 261 | 26 | 39 | 215 | 27 | | 185.60.112.158 - 1 | 262 | 261 | 27 | 42 | 348 | 34 | |________________________________________________|______|______|______|______|______|______| WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider I hope you can help figure out what the problem is. I actually really liked the last few seasons, but the game is virtually unplayable right now for me. yours sincerely, ShiggadyShiggady5 05 Jun
04 Jun game crashing since season 17 game has crashed a few times since i started playing season 17, 1st time i got a windows error dxgkml.sys and i googled it and it says problem with sli /multi monitors with nvdidia gfx but i only have 1 monitor on an amd gfx card (msi rx570) then after that ive got a blizzard crash report latest crash i got 77784F17-44AD-469C-ABE0-6DA8053994BDwainus27 04 Jun
04 Jun Freezing 1-2 seconds every couple minutes Especially in higher GR's or t16 speed in groups. RX570 4GB (clock and without clock) 4770k 16gb ddr3 2400mhz SSD both OS and other SSD for game (tried all combos) Everything worked fine couple days ago. Tried reinstalling everything (game/driver), moving to other partitions etc. This is what I have in logs during last 2 freezes (14:48 and 14:49) https://pastebin.com/a1mK8fjF This is dxdiag - https://pastebin.com/tLv6RcE4 Do not worry about older driver. It's happening on every, this is the one which provides 15-20% improvement comparing to newest ones in some new released games so I'm using it for purpose after testing newer ones in D3.Mazi7ps1 04 Jun
04 Jun Diablo 3 connection issues (maybe LTE modem) Hello, I've been playing Diablo on and off for a few years now, but recently I started having connection issues (mostly latency but some disconnects). The issues began appearing around the same time we got an LTE Modem, but seem to only affect Diablo. I've run some tests with WinMRT and LookingGlass. Would you please evaluate them and tell me if you can make out more informations about the problem? WinMRT |------------------------------------------------------------------------------------------| | WinMTR statistics | | Host - % | Sent | Recv | Best | Avrg | Wrst | Last | |------------------------------------------------|------|------|------|------|------|------| | MYMODEM - 0 | 399 | 399 | 0 | 0 | 3 | 0 | | 0.240-66-87.adsl-dyn.isp.belgacom.be - 0 | 399 | 399 | 18 | 74 | 233 | 88 | | ae-100-103.iarstr4.isp.belgacom.be - 0 | 399 | 399 | 11 | 21 | 145 | 16 | | ae-13-1000.ibrstr5.isp.belgacom.be - 0 | 399 | 399 | 11 | 21 | 144 | 14 | | No response from host - 100 | 79 | 0 | 0 | 0 | 0 | 0 | | 94.102.160.23 - 97 | 82 | 3 | 18 | 24 | 31 | 18 | | blizzard-1.equinix-am1.nl-ix.net - 0 | 399 | 399 | 20 | 34 | 236 | 23 | | ae1-br01-eqam1.as57976.net - 0 | 399 | 399 | 20 | 33 | 152 | 26 | | et-0-0-31-pe01-eqam1.as57976.net - 0 | 399 | 399 | 20 | 34 | 152 | 21 | | 137.221.66.43 - 0 | 399 | 399 | 19 | 25 | 144 | 20 | | 185.60.112.157 - 0 | 399 | 399 | 19 | 25 | 145 | 20 | |________________________________________________|______|______|______|______|______|______| WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider LookingGlass TRACEROUTE: traceroute to 217.136.173.134 (217.136.173.134), 15 hops max, 60 byte packets 1 Blizzard Blizzard 0.306 ms 0.311 ms 0.311 ms 2 37.244.24.2 (37.244.24.2) 0.512 ms 0.598 ms 0.704 ms 3 Blizzard Blizzard 2.388 ms 2.411 ms 2.414 ms 4 137.221.66.42 (137.221.66.42) 1.134 ms 1.134 ms 1.540 ms 5 137.221.78.66 (137.221.78.66) 1.089 ms 1.105 ms 1.108 ms 6 137.221.78.32 (137.221.78.32) 1.210 ms 1.137 ms 1.121 ms 7 BRU-11-R7.car.belbone.be (80.249.209.76) 1.401 ms 1.401 ms 1.571 ms 8 * * * 9 94.102.160.51 (94.102.160.51) 10.580 ms 10.593 ms 10.642 ms 10 80.84.23.97 (80.84.23.97) 10.760 ms 11.018 ms 10.566 ms 11 ae-31-1000.ibrstr6.isp.belgacom.be (91.183.246.128) 8.576 ms 8.629 ms 8.613 ms 12 ae-23-1000.iarstr4.isp.belgacom.be (91.183.246.115) 8.630 ms 11.626 ms 11.707 ms 13 179.245-183-91.adsl-static.isp.belgacom.be (91.183.245.179) 94.907 ms 92.437 ms 91.351 ms 14 * * * 15 * * * 03/06/2019 18:26:43 UTC -------------------- PING: PING 217.136.173.134 (217.136.173.134) 56(84) bytes of data. --- 217.136.173.134 ping statistics --- 4 packets transmitted, 0 received, 100% packet loss, time 3008ms 03/06/2019 18:26:43 UTC -------------------- MTR: Start: Mon Jun 3 18:26:43 2019 Blizzard 1.|-- Blizzard 0.0% 10 0.3 0.3 0.2 0.4 0.0 2.|-- 37.244.24.2 0.0% 10 0.4 0.6 0.4 1.2 0.0 3.|-- Blizzard 0.0% 10 1.1 1.1 1.0 1.1 0.0 4.|-- 137.221.66.42 0.0% 10 1.1 3.3 0.9 23.7 7.1 5.|-- 137.221.78.66 0.0% 10 1.0 1.4 0.9 4.8 1.2 6.|-- 137.221.78.32 0.0% 10 1.2 1.2 1.1 1.3 0.0 7.|-- BRU-11-R7.car.belbone.be 0.0% 10 1.5 1.4 1.3 1.5 0.0 8.|-- 94.102.160.17 80.0% 10 8.7 8.8 8.7 8.9 0.0 9.|-- 94.102.160.51 40.0% 10 11.0 10.7 10.5 11.0 0.0 10.|-- 80.84.23.97 0.0% 10 10.7 10.6 10.5 10.8 0.0 11.|-- ae-31-1000.ibrstr6.isp.belgacom.be 0.0% 10 8.8 8.8 8.4 10.1 0.3 12.|-- ae-23-1000.iarstr4.isp.belgacom.be 0.0% 10 8.8 8.8 8.5 9.6 0.0 13.|-- 179.245-183-91.adsl-static.isp.belgacom.be 0.0% 10 94.8 68.5 15.1 120.9 33.6 14.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0 03/06/2019 18:26:43 UTC --------------------SirRise1 04 Jun
03 Jun guardian achievement bug hello... i just done ( the guardian achievement for the wings and frame ) and i didn't get them can any one explain why or is that a bug ?sollo1 03 Jun
02 Jun Can't maintain 144hz with rtx2070 ocd and i5@4.9ghz Is this considered par for the course? I'm dipping in the 80s and 90s in a group of 4, this can't be normal?flipwon0 02 Jun
02 Jun Missing gems Hello. I lost all my common gems (ruby,topaz, etc) i don't sale or move them from stash. Can you help find them, please?KainAelheart1 02 Jun
02 Jun Issue with Disconnect Hi, I am having trouble with the new patch and was hoping to get some help. I get disconnected about 9/10 games I enter and always get disconnected when TPing or using waypoints. Tried updating all my files and reinstalling games/check for updates. Can i post my MSInfo and DxDiag and have someone check it out (plus any other help)?TigerUp2 02 Jun
01 Jun Lost Character I cannot find my regular (non-seasonal character), who is 70th level. I've no idea how to look for him. I created a seasonal character and then the regular character was gone. I'm aware that some people have created characters in one region (e.g. Europe) and then switched to another region and that's why they lost their character. I don't think that's what I did, nor do I think that I deleted my character. I created and deleted a low level character without any problem. So I don't know where my character is. Any help would be greatly appreciated.OldTimer10 01 Jun
01 Jun Uber lags ruined s17 #1 |------------------------------------------------------------------------------------------| | WinMTR statistics | | Host - % | Sent | Recv | Best | Avrg | Wrst | Last | |------------------------------------------------|------|------|------|------|------|------| | Dlink-Router.Dlink - 0 | 511 | 511 | 0 | 0 | 2 | 0 | | 172.20.51.254 - 0 | 511 | 511 | 0 | 0 | 1 | 0 | | 10.23.2.23 - 0 | 511 | 511 | 0 | 2 | 48 | 1 | | 10.23.220.2 - 0 | 511 | 511 | 0 | 1 | 78 | 1 | | 10.23.225.2 - 0 | 511 | 511 | 0 | 0 | 56 | 0 | | 80.93.125.149.ett.ua - 0 | 511 | 511 | 0 | 0 | 12 | 0 | | fft-od.ett.ua - 0 | 511 | 511 | 38 | 38 | 63 | 39 | | pr01.eqfr5.blizzardonline.net - 0 | 511 | 511 | 38 | 42 | 124 | 38 | | ae1-br01-eqfr5.as57976.net - 0 | 511 | 511 | 44 | 48 | 544 | 44 | | et-0-0-2-br01-eqam1.as57976.net - 0 | 511 | 511 | 43 | 48 | 141 | 44 | | et-0-0-31-pe01-eqam1.as57976.net - 0 | 511 | 511 | 43 | 48 | 156 | 43 | | 185.60.112.158 - 0 | 511 | 511 | 43 | 44 | 49 | 45 | |________________________________________________|______|______|______|______|______|______| WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider #2 |------------------------------------------------------------------------------------------| | WinMTR statistics | | Host - % | Sent | Recv | Best | Avrg | Wrst | Last | |------------------------------------------------|------|------|------|------|------|------| | Dlink-Router.Dlink - 0 | 1222 | 1222 | 0 | 0 | 2 | 0 | | 172.20.51.254 - 0 | 1222 | 1222 | 0 | 0 | 3 | 0 | | 10.23.2.23 - 0 | 1222 | 1222 | 0 | 5 | 122 | 0 | | 10.23.220.2 - 0 | 1222 | 1222 | 0 | 1 | 155 | 1 | | 10.23.225.2 - 0 | 1222 | 1222 | 0 | 1 | 75 | 1 | | 80.93.125.149.ett.ua - 0 | 1222 | 1222 | 0 | 3 | 70 | 2 | | fft-kv-ch.ett.ua - 0 | 1222 | 1222 | 36 | 39 | 102 | 38 | | pr01.eqfr5.blizzardonline.net - 1 | 1218 | 1217 | 37 | 42 | 160 | 38 | | ae1-br01-eqfr5.as57976.net - 3 | 1114 | 1087 | 42 | 45 | 148 | 44 | | et-0-0-2-br01-eqam1.as57976.net - 3 | 1110 | 1082 | 42 | 46 | 225 | 44 | | et-0-0-31-pe02-eqam1.as57976.net - 1 | 1218 | 1217 | 42 | 46 | 148 | 43 | | 185.60.112.157 - 3 | 1126 | 1102 | 42 | 43 | 49 | 44 | |________________________________________________|______|______|______|______|______|______| WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider Hey dudes, wazuup with the ping and packet loss? Unable to play the game! Help ^^CraZyB0 01 Jun
01 Jun Greater rifts can waste you loot and time So i go into a greater rift, its too high level for me, so i decide to do some bounties instead, i do all the bouties in act 2, go to complete the quest, 'Large Heradrim Chest' drops on the ground as inventory is full, go to vendors, cant sell anything, google closing a rift, only way to do it is leaving the game, hop out and back in, chest gone, bounties reset, time wasted... its rather pointless making things unsellable, i get your equiped gear but why the whole inventory being locked, why not have a simple dialogue option on orek to close a rift (giving a veto option on multiplayer). and no in game gm system or non forum bug report system to get the chest back.Damosapien1 01 Jun
31 May Letterbox distorts Screen with Anti-Aliasing Hi, when you enable AA in D3 while using Letterbox the image only gets compressed hotizontally but not vertically. This obviously distorts the image. Is there a way to fix this? https://imgur.com/a/uJyLNivUtasha2 31 May
31 May Code 300016 for upgrade and purchase I purchased the Battle chest pack, but couldn't upgrade the starter edition with the Reaper of souls expansion and definitely the necromancer one too. Can anyone help ?Ekkie7 31 May
31 May Problem with Multiplayer! Hi all...iv got a strange problem..i cant connect(join) to any game that is open ,its starts counting seconds and after 30sec is creating the new game..but i can see that there is a lot of players playing online.. i just cant join to their game...from 20 times is allowed me to join with only 1 person and that it..if i leave the game is the same story again and again..I dont want to play alone..I uninstall the game and install it again..is the same story... pls help.aquorias2 31 May
30 May d3 freeze at start screen This happens to every day 2-3 times. When I start D3 and try a new solo game I get to the loading screen and it only loads 2-3 diamonds and then freezes. The only way to fix it is to sign out of Windows 10 and back in. When I get back in the game sometimes its happen again . ALT tab or ALT+F4 dosent work for close game The only thing that works is to log out and log back in.ken3 30 May
30 May A problem with ... Diablo In advance i'm sorry, English isn't my native language I know this text is not for the topic, but I see no other way for the Blizzard staff to read this. Otherwise it just dies in the Internet surface or even here, in Diablo forum. :(( I understand it's difficult to read all the text at once, so you can dodge and read the item SUMMARY first, that would be more interesting:)) A “space hole – abyss” appears with the endless number of level processing down and up, depending on players choice. Nephalems are saddled with the great challenge to close the space hole, which bears not only angry angels and demons, but also the great number of various space monsters. The Wise-men with their force find out that the ritual can be made. But the thing is that ingredients necessary for the ritual are in the space abyss. So the heroes ,who sacrifice themselves not for the first time, plunge into the thick of the abyss and curve level by level to find the parts of the new creatures and unusual artifacts, stuff, weapon etc. all these things can help to accomplish the ritual. But there's one thing – Nephalems, though inconceivably strong, still can be killed. And it`s difficult to raise them from the abyss. That's why the clan of seekers are made. The seekers are known for their promptness and they can bring some Nephalems` stuff back of the abyss and also they can set soul items. Through these items dead Nephalems can be raised. Nephalem can find his stuff in the place where he is killed if he finds that place. So the search of the grave is also one of the goals for the heroes. Curving of endless vaults of different complexity is familiar to the current game's endless descent, but now new levels must be set with several exits, with fake descents which lead through the several levels down or which lead to the easier levels or lead to the locations with the special conditions. (eg. Dark levels) Curving the levels, monsters become not only stronger and numerous but also they become bigger and most them change to the underground Bosses, which are familiar to us, but with new different abilities and look. As for real Bosses, they are unexpected, can appear at each level as many times as they want. However there are sings about their appearing in monsters or in their abilities, which repeats more often. It is difficult to fight Bosses (as Malthael), but the award is worth it. By the way, you can't raise after you are killed, only your alleys can raise you (the same with baron`s Zlatnik vault). Also the monsters with immunity to different types of magic must be appeared. And portal throw to dead friends and protection of their bodies from being eaten becomes an important task. Even if you achieve the end and fight for example one of five creation keepers and get the artifact for it, you can`t be sure that this artifact will fit for the ritual. Accidental time loops with smiths, bargainers etc become important support. The necessity of repairing things and taking care of its strength (cos it's not everlasting) returns. You have to change your abilities in action shouting “Cover me!”. Sometimes the possibility to find and repair monolith which saves the place from where you and your friends continue your journey next time. Also the servers where you can be killed by other Nephalems and take stuff you`ve already taken can be made (with your ear). SUMMARY: 1. Creation of new characters for adequate price without excessive content such as locations of 2. Selling of inexpensive add, in which there will be new artifacts, sets, precious gems, illusions of outside view, locations and monsters types 3. Constant updating with creating of new abilities for characters and runes for old abilities for rising players` interest 4. Widening of rating possibilities = passion to players 5. Absence of tying to the same sets and linking in things for curving the game, creation of constant interest ("Bagel") 6. Team play – finally players can run together, taking care of each other not only for one player. They have to share and beat out equipment for each other to go further and do it effectively 7. Bring alchemy into the game. With help of it and with using of achieved ingredients, player drinking the pot will be poisoned for sometime, but will get bonuses 8. Craft will be conceived differently because of number of new recipes. Smith and jeweler become highly sought again. Economy in game will straighten again. Especially if make a limit in changing between the players for one playing 9. Wish to replay game with old characters, but in another way, trying new builds and luck with new vaults, will appear. Also the servers where you can be killed by other Nephalems and take stuff you`ve already taken can be made And this is only the option offered by me. Thank you, who has read till the end and trod with understanding.PlazmoiD0 30 May
30 May diablo keep getting video format not supportedajja1 30 May
30 May BUG IN CONQUEST ADVENTURE MODE Hello, I would like to ask for help here because there is no way to open a ticket for this type of bug, well my problem is in the conquest of the adventure / baunties mode where you have to do several times to get the last one that would be 10000 baunties, well I did the 10000 baunties and won the achievements but one was not unlocked that would be 5000 baunties. as you can see in the photo it is dark as that was not reached and I won only 70 points out of a total of 80 that this set of achievements would give me. in the other photo is the summary and in it shows that I completed 96% of the achievements of the adventure mode but should be 100%. I'd like to know how I can reverse this bug. links with bug photos https://imgur.com/VPwxEGA https://imgur.com/xLDZiXB I would like to point out that I created a topic with this assumption in the area of ​​technical support but they moved my topic, I ask that if it is moved again at least put the topic in an area that exists within the forum because the other that I created says that it was moved because it does not exist anymore ... and I'm just opening the topic here because there is no way to open a ticket on your support. and this is a bug being a problem for you to solve if it is not something you like to pay attention should not have added to the game. I am in the habit of answers and solutionsAAGL3 30 May
29 May Code 1016 disconnect -> HC Seasonal Character dead I was doing bounties and whilst killing regular mobs i disconnected (i was full health and have the passive that prevents you from dying not to mention i have massive damage reduction) and got the error code 1016. I try logging back in and displays my character as dead. is there any way i can get my character back?HiIm7even3 29 May
29 May Can't join Season 17? Hey all, I haven''t played for a few years, just logged in again now but I'm getting no option to join S17? My chars are maxed, do I need to delete one before the option to join Season displays? (It wasn't like this before) Thank you!SoulSeeker4 29 May
29 May Decent pc. Old game. REALLY low FPS. I have : CPU AMD FX 8320 8 core 3.5Mghz GPU MSI GeForce GTX 970 4G RAM 12gb gskill 1600Mhz DDR3 SSD 128gb Monitor AOC 1080p 75hz Internet connection 22-23mbps with really low ping almost 60. Honestly i cannot understand why the game drops massively to 15 fps during fights. Even with some options turned off there is no defference. Please I'm really jealous of other ppl playing the game with stable high fps. I dont want a solution turn down your options. My pc is more than enough for running the game top quality. Any suggestions? Thanks in advance.JackFrost7 29 May
29 May Conquest Challenge not counting Hey guys, I just finished a conquest challenge and I got the Cache for it on my character in adventure mode. But for some reason it did not get checked off in the season journey part. Does anybody know how to fix this?Smüthli0 29 May
29 May Diablo 3 Crashes after a few mins no error D7E0B057-6DAC-442C-A879-FD344D8A4BD9WooksterRu7 29 May
28 May BUG IN CONQUEST ADVENTURE MODE Hello, I would like to ask for help here because there is no way to open a ticket for this type of bug, well my problem is in the conquest of the adventure /Bounties mode where you have to do several times to get the last one that would be 10000 Bounties, well I did the 10000 Bounties and won the achievements but one was not unlocked that would be 5000 Bounties. as you can see in the photo it is dark as that was not reached and I won only 70 points out of a total of 80 that this set of achievements would give me. in the other photo is the summary and in it shows that I completed 96% of the achievements of the adventure mode but should be 100%. I'd like to know how I can reverse this bug. https://imgur.com/VPwxEGA https://imgur.com/xLDZiXBAAGL0 28 May
28 May Challenge Rift Xbox One I completed the new challenge rift on my Xbox One version of Diablo 3 but for some reason it wont let me recieve the reward for doing it. Is there a glitch or what can I do to get the reward?BouncyBear0 28 May
28 May Didn't get credit for completing seasonal task Playing diablo three working on the champion seasonal chapter completing the level three gems to 35 but did not receive full credit for it, how do you fix this?JOE3 28 May
27 May (Code 3006) Your request has timed out. Please try again. (Code 3006) Please Technical Team i need help .. I'm from Egypt and i have this error stuck with me ALL time I'm using wire connection to router - all my internet connection is stable - please kindly help me the game now really i cant open it.Mohamed14 27 May
27 May Used copy with used activation code I haven't played Diablo 3 before, I got a used copy on friday and installed it today. When I go to redeem code and enter the key, it tells me its already been used...Is there anything you can do to play this or is the copy useless?DeadCatZack2 27 May