Technical Support

21 Jul 2017 Common Connection and Latency Issues - PC/MAC Greetings all, We've been working to improve some of the available troubleshooting resources for our games. Since connectivity problems are a common problem in gaming, we wanted to provide some information on what causes connection problems and what to do to resolve issues when you're having them. Table of Contents 1. Connection Troubleshooting Resources 2. FAQs 3. What to do if you need more helpVyraneer5 21 Jul 2017
17 Feb 2015 Common Issues & Fixes – Read Before Posting! Hot Topics Please follow @BlizzardCSEU_EN for current service status. For known in-game issues, see here. Game Icons Instead of Names Players with large friends lists may occasionally only see game icons in their chat feed instead of full names when multiple friends come online Missing Cosmetics on Console: Newly created characters are not receiving Angelic Wings or Infernal Helms on log in – Please note: the Angelic Wings will now be found in the Cosmetics section of your Inventory if any characters had them in their Inventory or Stash prior to the patch. Additionally, any Infernal Helms in your Inventory or Stash prior to the patch will still be there I've found a bug! Please submit your bug reports here. Common Issues & Workarounds Click on the type of issue you are experiencing for advice on how to resolve: Account & Security (Hacked/Can't login/Authenticator etc.) Installation & Patching (Stuck /slow downloads/BLZXXXXX errors/DVDs etc.) Connection & Latency (Lag/Regular disconnections/Unable to connect etc.) Performance & Stability (Crashes/Low FPS/Freezing etc.) If your issues persist after trying all of the troubleshooting steps in the article, please read this post on how to create an effective thread.Natryndon0 17 Feb 2015
17 Feb 2015 Welcome to the Technical Support Forum! Welcome to the Technical Support forum! This forum provides players with a place to discuss technical issues with each other and official Blizzard representatives. While this forum is NOT intended to replace our support contact channels, players are encouraged to ask questions, share advice, and participate in on-going discussions here. Accordingly, it is of utmost importance that all players treat each other with courtesy and respect. For more information, please review the Forum Code of Conduct. Our MVPs are also here to help you: Ananda Cazzéh DeanX Nyshae Omachi Oussebon SanekoNatryndon2 17 Feb 2015
6m Game freezing right after entering the town. Hello. Started playing game again few weeks ago and since then my game keeps freezing from time to time right after I'am entering the town. I have found this is not a new problem and keeps going since patch 2.6.1. Right now, this is very frustraiting, so question is, is it going to be fixed soon please? Here is few links to the US forums with related topics about it and one link to the video where is exactly shown what is happening with the game. 6m
2h Micro-freezes during gameplay So, as this is starting to become an annoying issue, I figured I'd see if anyone has found a solution to my issue: Whenever playing the latest season, my game will stop responding for a second, then resume; These freezes can come as often as multiple times a minute, or sometimes I will go an hour without one. It is an *old* issue - here is a video clip from a previous topic about this exact issue that I found (which was never answered) that shows the exact issue I am having: As you can see from the clips name, this is from almost two years ago. This has not previously been an issue for me. I am playing on the same system and same connection as I did for S16, where this *never* occured. I've tried both the 32 and 64 bit client, and neither seemed better than the other.Draco5 2h
2h I can not se achivments I can not see any achivment for seasonal character. It say data missing.inemeth3 2h
2h (Code 3006) Your request has timed out. Please try again. (Code 3006) Please Technical Team i need help .. I'm from Egypt and i have this error stuck with me ALL time I'm using wire connection to router - all my internet connection is stable - please kindly help me the game now really i cant open it.Mohamed11 2h
6h Application has encountered an unexpected error Diablo III crashes when i launch it Error ID: 91924A6B-0D55-4754-B6AE-E824B436AE3CManilex3 6h
6h Latency problems? Hyy! Is there some problems with the EU servers? I got massive ping, tested it on net and have better lattency on Australia server.Zyxion1 6h
15h game crashing since season 17 game has crashed a few times since i started playing season 17, 1st time i got a windows error dxgkml.sys and i googled it and it says problem with sli /multi monitors with nvdidia gfx but i only have 1 monitor on an amd gfx card (msi rx570) then after that ive got a blizzard crash report latest crash i got 77784F17-44AD-469C-ABE0-6DA8053994BDwainus20 15h
20h Extreme "lag" after reinstalling. Hi there, After a few years of absence I wanted to join my brother and friends in playing D3 again. After reinstalling however, the game seems to "lag" incredible. I say "lag" since it seems not be network lag but graphics lag. Examples: 1) In the character selection screen, if I go with my cursor on a button it takes 2 seconds before this button gets red. 2) In the character selection screen, my character is moving really slowly up and down; 3) In the game it self, whenever I click to walk I have to wait 1,5/2 sec before my character starts moving. 4) Opening up menus and other options also has a big delay. I'm really confused as this game always used to run perfectly. I've tried reinstalling it, repairing it, putting all graphics settings to low, no Vertical sync and AA, running dxdiag, switching to 32bit - It all didnt work out :-( I'm really hoping that somebody can help so that I can enjoy this game once more.Xaviro7 20h
23h white screen not opening cant open game whne i put mouse over icon on task bar shows white screen , have uninstalled battel net and game and put in differetn harddrives but still cant open it any help sugestionsStav20 23h
1d code error1021 I cannot to connect Blizzard server code1021moth1 1d
1d Can I get banned for using an auto-clicker? So I don't have a fancy gamer mouse. I have a normal microsoft 10 year old mouse. But I saw some people have a nifty macro that when they click it goes off like a number of times and it makes walking around really easy without developing some kind of wrist deformity. So my bright idea was to use an auto-clicker, and set it to 100ms per click and then I just waive the mouse around and watch how my crusader runs through gr70 killing everything without me touching anything. It works. But I don't want to get banned so... is this a "third party application" that could get me banned? All it does is does a click every 100ms to save me from doing it.Broodpaal4 1d
1d Season 17 Pet Hi, I have completed the first four chapters and did not receive my Pet! Could someone look into this please?Caliburn3 1d
1d Season 17 Pet I have complete the first four chapters and did not receive my pet! How do I get my new pet.Caliburn1 1d
2d Decent pc. Old game. REALLY low FPS. I have : CPU AMD FX 8320 8 core 3.5Mghz GPU MSI GeForce GTX 970 4G RAM 12gb gskill 1600Mhz DDR3 SSD 128gb Monitor AOC 1080p 75hz Internet connection 22-23mbps with really low ping almost 60. Honestly i cannot understand why the game drops massively to 15 fps during fights. Even with some options turned off there is no defference. Please I'm really jealous of other ppl playing the game with stable high fps. I dont want a solution turn down your options. My pc is more than enough for running the game top quality. Any suggestions? Thanks in advance.JackFrost6 2d
2d Suggestion of timer Hey, not sure if there is one already, but i couldnt find and thats why i am leaving my suggestion here for simple timer, something like world of warcraft have (stopwatch).Waksu1 2d
2d Lag spikes in game Hi, I have similar issue to Draco in another thread. Basically I am getting constant lag spikes in a game. It doesnt happen when i am in town, only when i actually start killing stuff, in rifts, grifts or out in world. I am playing as inarius necro this season but soon I will just quit. Below are my 2 results (there are 2 EU IP's so i recorded connection to both). Hope someone can help fix this issue!! |------------------------------------------------------------------------------------------| | WinMTR statistics | | Host - % | Sent | Recv | Best | Avrg | Wrst | Last | |------------------------------------------------|------|------|------|------|------|------| | SkyRouter.Home - 5 | 374 | 358 | 4 | 18 | 991 | 8 | | - 5 | 374 | 358 | 10 | 26 | 1018 | 19 | | - 5 | 374 | 358 | 19 | 35 | 1018 | 27 | | - 5 | 374 | 358 | 16 | 35 | 1018 | 46 | | - 5 | 370 | 353 | 24 | 42 | 1022 | 33 | | - 5 | 374 | 358 | 21 | 41 | 1018 | 41 | | - 5 | 374 | 358 | 24 | 40 | 1020 | 36 | | - 5 | 370 | 353 | 23 | 40 | 1022 | 38 | |________________________________________________|______|______|______|______|______|______| WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider |------------------------------------------------------------------------------------------| | WinMTR statistics | | Host - % | Sent | Recv | Best | Avrg | Wrst | Last | |------------------------------------------------|------|------|------|------|------|------| | SkyRouter.Home - 5 | 284 | 271 | 3 | 17 | 941 | 5 | | - 5 | 280 | 266 | 10 | 25 | 941 | 14 | | - 5 | 284 | 271 | 22 | 40 | 1103 | 24 | | - 5 | 280 | 266 | 19 | 37 | 940 | 23 | | - 5 | 280 | 266 | 27 | 44 | 944 | 30 | | - 5 | 280 | 266 | 25 | 44 | 942 | 29 | | - 5 | 280 | 266 | 26 | 42 | 944 | 33 | | - 5 | 280 | 266 | 27 | 42 | 944 | 31 | | - 5 | 284 | 271 | 24 | 42 | 1103 | 29 | |________________________________________________|______|______|______|______|______|______| WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud ProviderAndromeda2 2d
2d Diablo 3 retail has stopped working Problem: after I click play on Bnet launcher, it shows Diablo 3 retail has stopped working. A problem caused the program to stop working correctly..... Solution I have try but not working: 1. I tried to uninstall and reinstall Diablo 3 2. I updated my graphic card driver 3. delete D3prefs in documentJustin1 2d
1d Boon of the Hoarder nerfed? Not Working? I've set up a farming death breath/gold set with Boon of the hoarder max lvl, and gold packs are not dropping at alll... jut did a nefalem rift with no gold explosion (as the affiz says in my language)... tried different difficulties, same thing... my finding gold paragon is maxed out. Bwfore season 17, I used to do runs where large packs of gold dropped form the monsters, now I do a run with no gold explosion at all. What's happening? Has it been nerfed?AlonsoTheli6 1d
2d Incredibly high GPU temps after patch 2.6.5 Specs: I7 860 Dell gtx 460 1gb gddr5 8 gigs of ddr 3 ram Windows 7 64bit Recent updates for windows also installed. Played the game before patch 2.6.5 and my usual temps were around 72-73C (when tons of stuff around tends to reach 74C) Now it stays around 75c everywhere AND the thing that freaked me out is when i reached the skeleton king it skyrocketed to 80 and my pc sounded like a god damn jet taking off! Now my cpu on the other hand is chillin' @ 46-48. Old pc yeah,before ya say 'clean your gpu/replace the thermal compound' already replaced the paste 2 weeks ago,AND i cleaned the fan. Now,i did try all the tricks on the performance page,but nothing helped. Drivers are the most recent 400 series drivers. Now i've heard some stuff regarding the tech difficulties w adding more stash pages. Could that be a problem?stojan40 2d
3d Alpha Effects on Mac EGPU Vega 56 I just installed an egpu on my mac book pro 10.14.5 and noticed this in act 1. Other effects are fine and I tested other games and benchmarks so I dont think its my gpuAlopeX3 3d
3d High latency issues season 17 Dear Diablo team, I have been among some of the other people experiencing high latency issues. Especially during rift runs my game sometimes freezes up for 10-20 secs, I can still press spells but nothing happens and the monsters just stand idle. Walking for about 100 yards in any direction and the map suddenly ends. I am very sure this is a network issue. I have a good internet provider (I play overwatch on a stable 30-40 ms) and it is really only with diablo 3 and only since season 17 since I have this issue (I have been playing consistently since season 9). I play on EU, heres the WinMTR file for |------------------------------------------------------------------------------------------| | WinMTR statistics | | Host - % | Sent | Recv | Best | Avrg | Wrst | Last | |------------------------------------------------|------|------|------|------|------|------| | - 2 | 378 | 373 | 0 | 4 | 115 | 2 | | No response from host - 100 | 79 | 0 | 0 | 0 | 0 | 0 | | - 2 | 382 | 378 | 0 | 49 | 190 | 57 | | - 1 | 394 | 393 | 0 | 32 | 477 | 19 | | - 1 | 390 | 388 | 0 | 32 | 477 | 21 | | - 0 | 392 | 392 | 16 | 31 | 463 | 21 | | - 2 | 377 | 373 | 26 | 40 | 193 | 31 | | - 1 | 375 | 373 | 26 | 89 | 4427 | 55 | | - 1 | 389 | 388 | 29 | 39 | 266 | 35 | | - 0 | 392 | 392 | 28 | 41 | 467 | 37 | | - 1 | 385 | 383 | 29 | 40 | 369 | 32 | |________________________________________________|______|______|______|______|______|______| WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider And here is for |------------------------------------------------------------------------------------------| | WinMTR statistics | | Host - % | Sent | Recv | Best | Avrg | Wrst | Last | |------------------------------------------------|------|------|------|------|------|------| | - 3 | 243 | 237 | 0 | 4 | 96 | 2 | | No response from host - 100 | 54 | 0 | 0 | 0 | 0 | 0 | | - 1 | 262 | 261 | 0 | 32 | 215 | 22 | | - 1 | 266 | 265 | 0 | 34 | 215 | 24 | | - 1 | 266 | 265 | 0 | 33 | 212 | 24 | | - 1 | 262 | 261 | 18 | 31 | 245 | 29 | | - 0 | 261 | 261 | 27 | 43 | 264 | 33 | | - 2 | 246 | 243 | 26 | 80 | 3959 | 3959 | | - 1 | 258 | 256 | 28 | 41 | 241 | 33 | | - 0 | 261 | 261 | 26 | 39 | 215 | 27 | | - 1 | 262 | 261 | 27 | 42 | 348 | 34 | |________________________________________________|______|______|______|______|______|______| WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider I hope you can help figure out what the problem is. I actually really liked the last few seasons, but the game is virtually unplayable right now for me. yours sincerely, ShiggadyShiggady3 3d
3d Game Crash Hi,i have a problem with the game,i can play just 15 minutes and then my laptop shut down and when i reopen it i got a message that my GPU isn't compatible with my system. Here are the DXDiag file: And the MSInfo: 3d
3d Can't ressurect after death. This old bug seems to be back. Died in a GR, no buttons to press etc, had to restart the game :( Could you add a command like /respawn or something, so we have a chance to ressurect if no buttons are visible? :PZetItUp3 3d
3d Can't log in to game, Json error and solution for it Fanta0 3d
4d I cannot connect, huge latency only with diablo Hello, since this morning i cannot login the game. If i log the game give ma a liv 1 dh and i do not why. If i reinstall the game after some minutes i have much latency in the game like 1k ping. I have 8 ping, 100 mb download and 16 mb upload. I have a good pc for diablo 3. What is the problem? thx for answersStardust1 4d
5d Change Haedrigs gift? Hi D3 TS. Is it possible to change the choice i made on Haedrigs gift on season start? I was unfocused since I was changing hero for a boss and then it just popped up and now I'm not sure what i picked and how to receive it? Looking forward to hear from you.GaD1 5d
5d Latency Issue? Hello, I just built a new computer and have been issues with Diablo 3. Every minute or so, my ping jumps up to around 800-900 ms (I'm normally around 70-100ms) and there is a lag for a second or two. I'm able to move; mobs don't move; my spells don't cast; frames (around 30-60fps) stay the same. My CPU nor my GPU is stressed according to my task manager during these occurrences; CPU is around 10% use and GPU around 40%. After it is over, I might have teleported back to my original location, run into walls, or have died. It begins after I've played for a couple minutes and seems to happen when there is a lot on the screen on.. I cannot figure out what it is. Below is the trouble shooting measures I took: -Lowered settings to lowest possible, excluding textures -Turned off sound -Left Community chats -Repair tool on Bnet App for D3 - Reset Router -Closed Bnet while while playing -Updated Graphics driver -Renew IP and flush DSN -Deleted Bnet files -WINSOCK with CMD prompt -Ran Windows System File Checker -Updated windows, downloaded latest C++ apps -Tried running in 32-bit mode -Uninstalled/Reinstalled D3 -I have D3 installed on my SSD drive, so did not DEFRAG. Path Ping: DxDiag: MSInfo: Bnet Looking Glass: Thank you in advance for the help!Life10 5d
5d Can't trade with people in party. So playing with 3 other people and we have issues trading items that dropped. I can drop something and my buddy can see it but NOT pick it up. It was dropped in the same rift we were in and both of us were in there, it is NOT account bound. He drops items from the same rift, I can't see them at all. He had this playing with others yesterday as well and so did the other 2 people in the group. My account is verified, we've played prior seasons with no issues.Puma3 5d
5d Paragon Level before Lv.70 hi i was playing diablo 3 recently with a friend and something happens, he started getting a paragon level right now he has 13 paragon level's while he is at level 60, is there a way to turn off or something to do so he can level up normally ?SICapei1 5d
5d paragon level before lv.70 hi i was playing diablo 3 recently with a friend and something happens, he started getting a paragon level right now he has 13 paragon level's while he is at level 60, is there a way to turn off or something to do so he can level up normally ?SICapei2 5d
5d Dropping potion during GR runs Hello, Apperently, it seems like there's a bug with Greater Rifts and Legendary Potions. Technically, you should not be able to modify your gear during a GR run, but it seems like the skillbar ignores this - I can simply drag and drop my legendary potion to the floor - but after that, I cannot slot it back - well, because I can't modify my gear during GR :) I know this probably does not really matter to a lot of people, but still... :)Nekotique1 5d
6d D3 wont launch When i press Play in the launcher, the RoS logo comes up, then closes and then im back at the launcher screen, where i can press play Already reinstalled game og launcher. Ive been playing this patch friday and saturday and earlier today.Bachir2 6d
19 May Please improve the search field Hi, I have noticed that the search field in the stash is instantly active when opening it. Please change this so players will have to click the search field with the mouse instead. It is quite frustrating if using letters on the keyboard when opening the stash. When changing stash tab it works as intended, the field not being active. Thank you.FiNASt1 19 May
6d Item drop low transparency and can't send messages. I got this issue where gear weapon, amulet etc drops on the ground are barely visible and are very transparent except for materials which is normal. 2nd issue is with the reply to people. Before I could just click on someone's name in chat and write them a message, same when someone messaged me and I could click on their name and reply but the option is not even there anymore.CottonCandy8 6d
19 May Horadric Caches - Support help please. Hi, So me and some friends were doing alot of bounty runs. to collect some "Horadric Caches" we saved up to 45x of them. that means 9 full runs with full clear each ACT. so when we desided to open them Horadric Caches.. the worst thing happens. When i opend them all and was about to loot. the game freezes... i tryed to to what ever i could do to restor the game. But nothing worked. So i had to restart the game. and when i loggen in. all Horadric Caches were gone. we spent alot of houers for these Horadric Caches... Also bunkering up for the early season stash. Blizzard, is there by any chans you could look in to this, Maybe restore the Horadric Caches back to my account? im a guy with limitid time, and full time work. so the only time i have is weekends to play with my friend. And now its all lost. For more info i actually managed to get the conquest achievement for looting the gold. but when i got the ach. the game froze. if blizzard read this, note to you. i have 2 accounts. so it did not happen on this account im using on now. on this forum.Obej1 19 May
18 May Error code 1021 hey guys. i can't play this game. it's error code 1021. anyone can help me?Lucas5 18 May
18 May can't trade with anyone or lootshare I heard this happens when you first get an account but my account is not new and I've traded and loot shared many times before, this is really a pain I'm trying to loot share with friends and can't.Zbrown2 18 May
1d Dropped Items have faded Color Hello, I just started into the new season and all my blue/yellow dropped items so far have a faded color and its sometimes very hard to even see them. I also tried it on my non seasonal character- the Setitems are also faded. The only thing so far that is displayed as usual are materials and gold. Also we realized that my friend cant see my items when i drop him for him- and if picks up an item and i try to pick it up it says that it belongs to someone else( as if he tried to drop me an item that he got when i wasnt in his game). Pretty annoying bug especially in the early game- tried changing several videosettingchanges and did scan/repair.VellSain20 1d
18 May Language change is blank When I select "options" then "account" - the language drop down box is very narrow, and no languages are listed. Is this intended or a bug? I switched to EN briefly yesterday, now I can't change it back to RU.Atiesh27 18 May
19 May challenge rift reward i have done the challenge rift and i do not see the option to claim it in the new season.yordi4 19 May
17 May 2.6.5 PATCH LOW FPS Hello, I've made the new update and went to try out the new things, and the patch made my computer run D3 horribly, I'm getting 30-40 fps without moving going down to 20 when using abilities or lower. Every other game I tried works fine, temps on the PC are fine as well, also diablo was running well 3 days ago, only after the patch did this started. Things I tried: 1- update drivers using DDU 2- scan and fix the game files 3-reinstall the game 4-every set of setting, lower everything, v-sync off, every last option nothing worked 5- using nvidia control panel and changed some options there, also nothing 6- followed the FPS optimization guide, nothing It's clear that the update is what is causing this, but I seem to be the only person complaining about it, until now that is. Hope that this gets fixed until Friday or the season will be ruined for me, and I was looking forward to it.Acknologia3 17 May
17 May Australia users Hi guys! When is the start time for s17 in adelaide? Ps4 usersJarks2 17 May
17 May RSS feed down? My RSS reeder (feedly) states that the Diablo III RSS feed is "Unreachable". The last update that came through was the blog titled "Patch 2.6.5 PTR Preview". The 3 thereafter did not come through.HoneyBadger0 17 May
15 May All my itens in inventory and equiped disappeared I was playing now and when I leaved a game to enjoy other, puff, all my inventory and equips itens gone. Anyone else with this problem? I would like to solve it. Thanks.Mandrakes4 15 May
15 May Black screen and crash on launch I was trying to prepare for the new season.I had to play diablo for like 2 months.I try to open the game and then the screen turn to black and the game automaticly closed.I have tried it 30 times by now and still nothing.I unistall the game/unistall the blizz app and i cant fix it.Please help memynameisORPH2 15 May
14 May missing items from season to non missing a great deal off season items ..... claimed alll but primal holypoint and alot of other primals like my perfekt convection and so on ... have looked on all car and ofc cleaned and deletede empty men.. but u can only get a rollback if u are hacked ?? and not if there was a bug from season.. really ??? never been playing this much as season 16 and was hoping to do my gr 121 122 solo dh on non.. wow im so sad now.. only played like 800 hours for nothing.. i like when season end and can build more on my men... but omg only if u are hacked why then 3 rollback..julle1 14 May
13 May Paragon level bug. Earlier today some kind of bug happened, where I through 2-3 rifts got from around 80 to almost 4000 in paragon level. I was in a group with 3-4 players and it looked the same thing happened to them. This is on Playstation 4 btw. Is it possible to get my Paragon level reset back to my previous level of 80-90 something?Claussen2 13 May