Technical Support

17 Feb 2015 Common Issues & Fixes – Read Before Posting! Hot Topics Please follow @BlizzardCSEU_EN for current service status. For known in-game issues, see here. Game Icons Instead of Names Players with large friends lists may occasionally only see game icons in their chat feed instead of full names when multiple friends come online AMD Desolate Sands crash Please see here. Missing Cosmetics on Console: Newly created characters are not receiving Angelic Wings or Infernal Helms on log in – Please note: the Angelic Wings will now be found in the Cosmetics section of your Inventory if any characters had them in their Inventory or Stash prior to the patch. Additionally, any Infernal Helms in your Inventory or Stash prior to the patch will still be there I've found a bug! Please submit your bug reports here. Common Issues & Workarounds Click on the type of issue you are experiencing for advice on how to resolve: Account & Security (Hacked/Can't login/Authenticator etc.) Installation & Patching (Stuck /slow downloads/BLZXXXXX errors/DVDs etc.) Connection & Latency (Lag/Regular disconnections/Unable to connect etc.) Performance & Stability (Crashes/Low FPS/Freezing etc.) If your issues persist after trying all of the troubleshooting steps in the article, please read this post on how to create an effective thread.Natryndon0 17 Feb 2015
17 Feb 2015 Welcome to the Technical Support Forum! Welcome to the Technical Support forum! This forum provides players with a place to discuss technical issues with each other and official Blizzard representatives. While this forum is NOT intended to replace our support contact channels, players are encouraged to ask questions, share advice, and participate in on-going discussions here. Accordingly, it is of utmost importance that all players treat each other with courtesy and respect. For more information, please review the Forum Code of Conduct. Our MVPs are also here to help you: Ananda Cazzéh Celiby Danellos DeanX Nyshae Omachi Oussebon Saneko ShammozNatryndon2 17 Feb 2015
32s Characters, achivement loss on EU server, region issue So I haven't played in ages, installed the game, logged in and my account was empty from everything, starting from characters ending on achivements. I played on EU. I don't have any friends on my list. My friend still has me but he cannot invite me and he checked my profile and said that it's completely empty. I tried to login to Diablo website to see my profile but there is nothing. Another trouble is that when I start game with Europe region picked, the game runs from Americans servers anyway. I checked it in options and can't change it in game. What should I do to get my stuff back and play on Europe servers again?CanWakhan76 32s
2h No fix seems to work. Unplayable FPS. Hello guys, Since the release of the last patch i experience almost unplayable frame rates. I searched the forums for solutions and the problem is still present. I tried: - switch back to 32 bit and it improved a bit but still crappy play - lowered the resolution dramatically but without any result - set up all the game details to low just to see if it works and still no improvement - reinstall the game - ruled out the xbox recorder - reset all the ingame settings - installed the latest nvidia driver, then rolled back to see if it works and nothing. I reinstalled after the latest driver - permanently closed some tray programs All of the above mentioned are the fixes that I saw you guys recommend to this late game freeze problem. I also double checked my laptop's power management to see if it's still set to performance and it's ok. Nothing changed. The system was fine for a whole year and countless hours of play and now i can only leech for loot when others do the play:(. That is if I can point and click correcty to pick up the loot... It's wierd because I never experienced this kind of problems since my old pentium 2 mmx :P. Anyway,I noticed that it's doing the freeze in bursts. I mean, sometimes everything is on hi fps, and suddenly drops. Stays like this for some minutes and then it comes back up...then all round again. Plz fix me up so I can resume the season leveling. Below I will post the dxdiag info(it seems that in a single post it exceeds 50k char limit), TxGfxhero12 2h
3h audio and video out of sync in cinematic? How do i fix this problem, my audio is out of sync with my video by like 2 secs and its only in cinematics.Runifyoucanz22 3h
3h Can't install the game Hello, Since the last patch I can't play diablo 3 First I had the common problem about not recognising the patch, so I couldn't update the game. As a solution I unistall battelnet and diablo 3 and couldn't install it again. I restart my pc and install again fresh battlenet and diablo and now is not working. I even tried to installed from the battlenet app and dowloading the set up file. If I do it by the app it takes like 10 min easily to try to install and suddenly send me an error code. I follow the steps to solve the error code but nothing. If I choose install from the set up file the loading bar just stops in Updating battlenet agent. For more information about my account. I've played the diablo 1 quest in my new computer. Asus F556U with no problems. I got this new laptop because my old one is too old and the graphic is bad. I play in Europe server from Australia, don't want to change the server so i want to keep my heroes, and my lag is not bad so i can play normal. Please help, I don't know if there is something that i can do, my last option is return the laptop and restart it again with the factory settings... ThanksBobadilla870 3h
4h Latency and packetloss from server After a fresh reinstall of diablo this morning, it went flawless with about 50ms constant latency, but after the launcher installed an update couple of minutes ago, it never went below 400ms latency in game. When i did a trace route, it showed packetloss directly after blizzards servers. TRACEROUTE: traceroute to **.***.172.44 (**.***.172.44), 15 hops max, 60 byte packets 1 Blizzard (Blizzard) 0.972 ms 1.023 ms 1.079 ms 2 * * * 3 37.244.9.100 (37.244.9.100) 0.669 ms 0.732 ms 0.795 ms 4 24.105.31.36 (24.105.31.36) 10.883 ms 10.945 ms 10.994 ms 5 37.244.10.32 (37.244.10.32) 10.878 ms 11.085 ms 11.158 ms 6 ti9000b400.ti.telenor.net (80.249.209.192) 11.177 ms 10.999 ms 11.047 ms 7 ti3004c400-ae2-0.ti.telenor.net (146.172.105.10) 49.776 ms 49.764 ms 49.753 ms 8 ti3001c360-ae6-0.ti.telenor.net (146.172.14.121) 49.684 ms 49.620 ms 49.617 ms 9 ti3194c400-ae3-0.ti.telenor.net (146.172.14.145) 49.559 ms 49.653 ms 49.672 ms 10 ti3194d400-ae0-0.ti.telenor.net (146.172.101.158) 38.729 ms 46.631 ms 38.645 ms 11 ti3195a210-xe3-11.ti.telenor.net (146.172.10.98) 49.654 ms 49.575 ms 49.559 ms 12 static-213-115-236-46.sme.bredbandsbolaget.se (213.115.236.46) 49.713 ms 49.576 ms 49.591 ms 13 * * * 14 * * * 15 * * * 19/01/2017 18:28:29 UTC -------------------- PING: PING **.***.172.44 (**.***.172.44) 56(84) bytes of data. --- **.***.172.44 ping statistics --- 4 packets transmitted, 0 received, 100% packet loss, time 4998ms 19/01/2017 18:28:29 UTC -------------------- MTR: HOST: Blizzard Loss% Snt Last Avg Best Wrst StDev 1. Blizzard 0.0% 10 0.5 0.5 0.4 0.7 0.1 2. ??? 100.0 10 0.0 0.0 0.0 0.0 0.0 3. 37.244.9.100 0.0% 10 0.7 0.8 0.7 0.8 0.0 4. 24.105.31.36 0.0% 10 10.9 10.9 10.8 11.0 0.1 5. 37.244.10.32 0.0% 10 11.9 11.6 10.8 13.3 1.0 6. ti9000b400.ti.telenor.net 0.0% 10 11.3 11.1 11.1 11.3 0.1 7. ti3004c400-ae2-0.ti.telenor.net 0.0% 10 49.8 50.4 49.6 56.1 2.0 8. ti3001c360-ae6-0.ti.telenor.net 0.0% 10 50.7 52.1 49.7 56.6 2.6 9. ti3194c400-ae3-0.ti.telenor.net 0.0% 10 49.7 49.7 49.6 49.8 0.1 10. ti3194d400-ae0-0.ti.telenor.net 0.0% 10 41.3 42.3 38.5 46.6 3.1 11. ti3195a210-xe3-11.ti.telenor.net 0.0% 10 49.9 55.5 49.5 108.8 18.7 12. static-213-115-236-46.sme.bredbandsbolaget.se 0.0% 10 49.8 49.8 49.6 49.9 0.1 19/01/2017 18:28:29 UTC --------------------Reptyle8 4h
5h Low ping after 2.4.3 Hi, after I installed the 2.4.3 patch I've been getting some horrible lag, I never got this before, I used to get around 20-40 ms all the time but now I get 300-1000 ms all the time, I got 100mbps in and 100mbps out, some help please. Best of regards - IkeaMeatballIkeaMeatball3 5h
5h EXTREME LAG AFTER LAST UPDATE I have been experience annoyingly extreme lag after this week's update. Everything was working fine before that I don't know what the hell you broke again. I have tried disabling all startup apps and made sure nothing else is running. I have a great connection, I am able to play other online games without issues. Drivers are all up to date. I really thought the anniversary patch fixed everything but you had to make another update just to make sure things go back to worse again. Im playing on the ASIA server. TRACERT [Taiwan] Tracing route to 210.242.235.6 over a maximum of 30 hops 1 1 ms 1 ms 1 ms 192.168.0.1 2 * * * Request timed out. 3 334 ms 333 ms 341 ms 114.108.194.53 4 14 ms 25 ms 17 ms 130.105.0.22 5 616 ms 336 ms 317 ms 114.108.194.202 6 264 ms 43 ms 284 ms 114.108.194.201 7 96 ms 55 ms 37 ms 130.105.0.18 8 36 ms 42 ms 40 ms TenGE0-1-0-8.br03.hkg15.pccwbtn.net [63.218.211.145] 9 64 ms 51 ms 70 ms TenGE0-0-1-0.br04.hkg05.pccwbtn.net [63.218.214.130] 10 114 ms 91 ms 80 ms 211-22-33-78.HINET-IP.hinet.net [211.22.33.78] 11 77 ms 80 ms 90 ms r4103-s2.tp.hinet.net [220.128.3.222] 12 112 ms 95 ms 84 ms TPDT-3012.hinet.net [220.128.4.46] 13 87 ms 108 ms 106 ms r4041-fo.ty.hinet.net [220.128.9.237] 14 * * * Request timed out. 15 82 ms 85 ms 98 ms 210-65-126-65.HINET-IP.hinet.net [210.65.126.65] 16 93 ms 109 ms 92 ms 210.242.32.201 17 * * * Request timed out. 18 * * * Request timed out. 19 * * * Request timed out. 20 * * * Request timed out. 21 * * * Request timed out. PATHPING [Taiwan] Tracing route to 210.242.235.6 over a maximum of 30 hops 0 asus [192.168.0.14] 1 192.168.0.1 2 * * * Computing statistics for 25 seconds... Source to Here This Node/Link Hop RTT Lost/Sent = Pct Lost/Sent = Pct Address 0 asus [192.168.0.14] 0/ 100 = 0% | 1 3ms 0/ 100 = 0% 0/ 100 = 0% 192.168.0.1 Trace complete.Komacci1 5h
11h Audio stuttering Hello, I recently bought the Reaper of souls expansion pack and Whilst playing I noticed that, especially during large battles, my audio seems to lag and stutter. This is very noticeable when playing my crusader and using abilities like Blessed hammer and Fist of Justice, and I'm hoping someone can find a solution. My headphones: Logitech h540 USB headset.ugy0 11h
11h Pc Crashes after 5 mins Playing Diablo 3 for years and never had any problems, sarted playing it recently and played fine for a month but now playing the 32 bit version my pc crashes within the first 5 mins, i tried the 64 bit one and it works for like an hour until my pc crashes.....nothing about my setup changedKomadori1 11h
16h Not able to open the game Hi there, I try to open the game, but a box comes up saying "The application encountered an unexpected error" and opens up a dialog box to feedback to Blizzard. Anyone know what is happening? I have tried resetting etc.Melimoo1 16h
16h Insane latency & disconnects I haven't played in a while and now I wanted to enjoy the January event with my wife. We have a high speed fiber connection, my laptop is new and rather high end (dell xps 15) and we used our equipment before for playing D3. My wife's laptop had no issues, but I had troubles connecting to her game (or opening one myself), once I was there I had big latencies, and I am talking of *seconds* not milliseconds *at first*, later these went to half a minute. Like going to a mob, then latency and some long time later chat tells you you died twice without your screen having changed. my wife, using the same connection, had no issues. I tried DNS flushing, power cycling, google DNS servers, complete reconnects, verifying the host file, resetting my network adapter, having my network driver up to date, uninstalling my antivirus and last but not least i gave complete permission to the TCP/UDP ports used by blizzard for their games in my firewall. https://us.battle.net/support/en/article/611 i followed all these steps and to no avail. i need half an hour of constant trying before i am admitted to any game, and after a couple of minutes i get a disconnect (i think error codes 3006 and 3007 occur a lot) .... this is unbearable. please help me out, that's not how a game should play like (and that is by far not the first issue me and my wife had with D3, though before it was usually her old laptop and for me it's the first time with this new laptop)dpskane2 16h
17h Game Freeze + Server Disconnection - patch 2.4.3 Hi there, My symptoms started on the day S9 was released. Never had issues before but has been an incredibly frustrating constant ever since. At random times during the game, when doing anything from bounties to Grifts, whether it's solo in a private game or in a full party in public game, I will be playing normally when suddenly my D3 screen freezes. Minutes (yes, MINUTES) later, it will unfreeze and I get the message that I have been disconnected from the server. If I am alone, I will have lost any and all progress+loot and have to restart. If in party, I am able to rejoin group and continue. I have tried all the other game-related solutions you have offered other players recently for similar situations, such as: - Run the client in 32-bits - Switch from Fullscreen to windowed mode - Close everything else apart from the game (not a viable long-term solution, btw...!) None have worked. Before you ask me for dxdialog results etc. - this is not the solution as the problem is *not* on my end. My husband plays sitting right next to me without any issue. Both our installation, computer specs and network + internet connectivity is just fine. He is a MCSE-Communications/MCITP-certified Systems Admin and trust me, there ain't nuttin' wrong with our setup. :p The only difference is that he is running Windows10 and I am on Windows 7 and for the foreseeable future this will not change. I can play every other Blizzard game perfectly fine except for D3 S9 (in all honesty, not tried non-season yet). Please can you fix whatever is broken with the new patch please? I'm seriously getting bummed with this and am not relishing having to do this the entire season. Thanks.Ana6 17h
21h Trying to download. Whenever I try start up the setup wizard it just gives me error codes: BLZPTS00004, BLZAPPBTS00004, BLZBNTBTS00004, BLZPTS00005, BLZAPPBTS00005, BLZBNTBTS00005, BLZBNTBTS00000051 Can anyone give me any help on this matter? I've tried re-installing the setup file and that hasn't helped. Thanks.Wiz5 21h
21h 2 seasonal characters got deleted? This morning when I was logging on the D3 and both seasonal characters got deleted?TienTran4 21h
1d Low FPS. Is my bad not good enough? HellO! I don't own too good of a PC because I lack the money, but I can't run the game smoothly with the lowest settings (except resolution which is maxed out). Is my PC too weak? (gpu-z screenshots on the bottom) Processor AMD Athlon(tm) X4 860K Quad Core Processor 7.4 5.1 Memory (RAM) 8.00 GB 7.4 Graphics AMD Radeon R7 200 Series 5.1 Gaming graphics 4844 MB Total available graphics memory 6.4 Primary hard disk 129GB Free (244GB Total) 5.9 Windows 7 Ultimate System -------------------------------------------------------------------------------- Manufacturer MSI Model MS-7721 Total amount of system memory 8.00 GB RAM System type 64-bit operating system Number of processor cores 2 Storage -------------------------------------------------------------------------------- Total size of hard disk(s) 466 GB Disk partition (C:) 129 GB Free (244 GB Total) Disk partition (D:) 119 GB Free (222 GB Total) Media drive (E:) CD/DVD Media drive (F:) CD/DVD Graphics -------------------------------------------------------------------------------- Display adapter type AMD Radeon R7 200 Series Total available graphics memory 4844 MB Dedicated graphics memory 1024 MB Dedicated system memory 0 MB Shared system memory 3820 MB Display adapter driver version 21.19.407.0 Primary monitor resolution 1920x1080 DirectX version DirectX 10 Network -------------------------------------------------------------------------------- Network Adapter Realtek PCIe GBE Family Controller Network Adapter TP-LINK Wireless USB Adapter http://gpuz.techpowerup.com/17/01/19/2mw.png http://gpuz.techpowerup.com/17/01/19/8jb.pngJoni1 1d
1d FPS drops Wizard + Monk (see on monitor) Hi, i played yesterday with my Wizard fps +/-100. Than connect my friend to game with Monk and big drops start when i see him on my monitor - fps drops to 20. When i go far away (dont see Monk on monitor) FPS goes to 100 again. I test it in town many times walking around. See Monk - 20fps / dont see 100fps / see 20fps / dont see 100fps / see 20fps... im using 64bit with 4xAA and SSAO on. sorry for my Englishshaquille1 1d
1d Account problem or something Hello, so my girlfriend just recently made a battle.net account and bought diablo 3 but we cant play together, it dosnt show up that she is in a game and she cant se me inside the game, she doesnt get my battletag whispers ingame she can only se them through the chat on battl.net app, it said that it will take up to 72hours to move her account from trial to standard and that was 4days ago any ideas whats up with this? she is signed in on europe region on both logg in screen and battle.net app when u start the gameFlea3 1d
1d The Mainstream Flickering Interface SO......any chance for a fix , or something to do for the blinking/flickering interface however you want to call it? The flashes make me sick and i'm not sure if its me or something about the client or windows 10 or G-sync or whatever. It happens when i move the mouse cursor on an item , and the text and then the whole interface goes on like the christmas tree lights...Eyewhip2 1d
1d Region changes when I start the game Hello, my problem is that when I start the game, the game changes region to americas even though I have chosen to play on the EU server. I've already seen this topic https://us.battle.net/forums/en/d3/topic/20752347932#post-10 and did all the steps to solve it but it didn't help. If you can help me with this problem, I would be glad. Thank you.Marchip1 1d
1d error 316706 Hello, i want to join the game of a friend that is in my clan and in my friendlist but i get an errorcode 316706 https://gyazo.com/fbea5aec49100261a6d584085eec37d3 what does this mean and how can i solve this as it is already for days like thisJustMe4 1d
1d Eu server down? so the server just went down? or was it just me and my friend? now neither of us can load the hero list nor play the game. we disconnected during a rift on harcore.... maybe we died?Khioni5 1d
1d Constantly getting "Network Disconnect" Hi, I'm constantly getting Network disconnect .. "The game connection has been lost: Your client has been disconnected from the server". I thought I was being helped by Kiemmaki on another thread but that was days ago... asked for Info which I sent and that was the end of that. I asked for help on Twitter but that has been ignored and I've just about had enough of it. If there is no solution .. Is there any way to just play offline ... Like in the good old Days of D1 & D2?BlueDonkfist90 1d
2d Patcher doesn't work When I launched my Battle.net a few hours ago, it patched first my WoW (successfully), and then tried to patched my Diablo III but nothing is happening there. Even after I removed the game altogether and tried to upload the game anew, nothing happened. It gets through the initationg process, but then download simply doesn't proceed, remains on 0 B/s. So what is wrong?Drudenfusz3 2d
2d game crash Hi, i got his error: I tried to change the Texture to High. Game closed by itself. BA35F1C7-9BA5-4EBA-B54E-C6612DE6705B. Thanks.darkderelict2 2d
2d Huuuuge mouse pointer in Windowed Mode Hi, Ever since launch I have been playing Diablo 3 in Windowed Mode. Never had any issues with it (>3500 hours played). Patch 2.4 changed the mouse pointer for Diablo to make it more visible. I assume that in fullscreen the changes are less prominent then they are in Windowed Mode. FYI: the mouse pointer is almost half my character's size. I sincerely hope that this is just one of the many oversights in this patch and that it can be fixed with an upcoming bug-fix patch. (I'd hate to have to look into using LD_PRELOAD stuff and writing my own SetIcon functions.)dreamCata33 2d
2d Diablo cant initialize D3D I got this problem randomly last night and now everything seems to be ducking up.. Dont know what the problem might be.. tried resetting in-game options through the battlenet app.. Any solutions? Sometimes it even restarts my computer. Also had an incident with i closing my screens for good and had to restart.ProBalou30 2d
2d Mouse pointer missing mouse pointer does not show on Diabloalthough working at all other timesFXBYO1 2d
2d Change realms europe/americas/asia Hi Guys I just change realm from europe to americas but now i cant change back to europe ??????Ilay1 2d
2d Hammerdin Sound bug + game freezes Hi there, I´m playing a hammer crusader this season and sometimes when I spam a lot hammers and they hit a lot of enemies sound gets really weird or is even gone completely. When I play in a party with friends they also told me sound behaves really weird when they are near me and/or my hammers. This happened on 32 and 64 bit version. In party sometimes game freezes (for all party members) for some seconds when there are too many hammers on screen hitting many enemies until mobs are dead.. which they aren´t that fast on higher difficulties.mukuh1 2d
3d Diablo III was Unable to locate the build info i get this error everytime i try to start the game Diablo III was Unable to locate the build info.N3da3 3d
3d Cannot login to EU server Hi Support Team, I cannot access EU region, for some reason when I login from my Battle.Net APP and want to play Diablo 3 it keeps signing me into the Americas server. Unless EU server is down at the moment? Please assist, ThanksJubilee914 3d
3d Error Code 34200 I'm receiving this error code and just want to make sure the servers are actually down... It worries me no one else has made a topic like this.pez4 3d
3d Micro-stutter problem with stable 60 fps Hi all, I have a high-end gaming rig (Haswell i5, 8GB RAM, GTX 980) and I still have micro-stutters during the game even the FPS counter shows stable 60 fps. I have tried almost everything. Besides these (https://eu.battle.net/support/en/help/article/d3/275/7100071) I have tried to - disable/force V-SYNC/Triple buffering via D3DOverrider/Nvidia Control Panel - set Maximum Pre-rendered frames to 1/2/3/4 in Nvidia Control Panel - set Power Management to Maximum Performance in Nvidia Control Panel - set Antialiasing Gamma Correction to OFF in Nvidia Control Panel - set V-Sync to Adaptive in Nvidia Control Panel - set ingame Max Foreground/Background fps limiter to 59/60/61/OFF - limit max fps to 60 with third party software (RTSS) without V-SYNC - launch the game without Battle.net cliens - delete Battle.net Cache and Tools folders (http://eu.battle.net/d3/en/forum/topic/17289140033#2) - close Agent.exe in the Task Manager - set Affinity to all core in the Task Manager - set Priority to High/Real Time in the Task Manager - run RTSS.exe to enable custom Direct3D support - edit D3Prefs.txt to disable Trilinear Filtering, set Hardware Class to 1/2 and Sound channels to 16 - do Alt+Tab twice - scan the drives via Eset Smart Security with 0 threats/errors - run the game as Administrator - set High Performance plan in the Power Options in Control Panel - disable C-State in BIOS - disable Core Parking - use Large Adware Awareness to allow the game to use more than 3GB of RAM - reinstall on an SSD The only thing that helped a little bit that I have set the resolution to Windowed Fullscreen, but I still notice micro-stutters. The game says that the connection is fine (3 green bars). I'm really desperate, because I want smooth gameplay with such a high-end PC. Please help. What should I do? Regards, hazazshazazs101 3d
3d Watching streams on Twitch on second screen limits FPS When playing the game in window mode, both fullscreen and regular windowed, and watching a stream from Twitch on a second monitor, the FPS is locked to a maximum of 60 FPS. Doesn't happen in fullscreen. Goes away if the stream window itself is not visible, e.g if you switch to another tab, or if you put the stream in a seperate window and just cover it with another window. Happens in both 32-bit and 64-bit. I disabled all overlays (Xbox, GeForce experience, etc.) Streaming other types of video from Netflix, Crunchyroll and the like lowers the FPS too ofcourse, but I've only found Twitch to actually limit my FPS. Edit Just found out that apparently it doesn't happen when watching a stream that's acting as host for someone else.Otto0 3d
3d My characters are gone after the reinstall ? I restarted my pc and installed Diablo 3 back and suddently they asked me to created a new character. I had a Demon hunter lvl 70 ( 270 ) with sum set builds and i was going for bounties that day. but now... my Dh. character and the other 6 characters i made are gone!TheSeapoop8 3d
3d Keyboard problem - Corsair Utility Engine (CUE) Hi I have had a lot of problems ever since CUE was added to Diablo 3. Please either fix it or give us the option to turn it off because right now I have the Diablo profile in the game AND my own Diablo profile and it is also messing with all my other keyboard profiles.Foensh0 3d
3d Stuck in US server I found out that i keep joining into the Americas server. no matter how i try to join even when i try to set the server bond til Europe it'll autmatically turn back to the Americas.TheSeapoop1 3d
4d Lag spikes The last few days i've been getting more and more lag spikes. I am on a stable and fast internet connection, and all other sites and games are running fine. The only problem is Diablo 3. Am i the only one experincing this? Any advice?Morka2k4 4d
4d Disconnecting Hello I keep getting disconnected/timed out from battle net. It run smooth for most of the day, but suddenly tonight it started to act strange, now i keep getting disconnected over and over again from the game, once in a while i succeed in getting online, but getting disconnected after very short time. I have tried shutting all network down, and start it up again, no luck, i renewed ipconfig, released ipconfig, and flushed my DNS, but still same problem. Can you maybe come up with other ideas? Kind regards ChrillerChriller1 4d
4d I have no characters and no friends list My friend list is in the main menu and I can not see anything in it. Also, I do not see any character from the old. * I apologize for the translationTeoWitch7 4d
4d My Characters are gone??? I can log in again but my characters are gone...so what now?Truesilver48 4d
4d I CAN NOT LOG IN WHEN I TRY TO CONNECT TO BATTLE.NET IT KEEPS STUCKIN WITH AUTHENTICATING CREDENTIALS AND IT KICKS ME OUT OF LOG IN PANEL. HOW CAN I SOLVE THIS PROBLEM ? I TRIED MY BEST TO FIND A SOLUTION ON WEB PAGE BUT I COULD NOT FIND ANYTHING ABOUT MY TOPIC ON FORUMS WHICH WILL ASSIST TO ME TO FIND A SOLUTION FOR MY PROBLEM.GraveDigger9 4d
4d Dying with no ressurection button This has now happened to me twice today while trying to run a grift 71... The first time was at the beginning after being knocked back into dying so I just restarted it. The second time was being feared into being killed by a reaper but this time I was almost done with the grift. You have had this sort of bug in the game for 4 years now and I have yet to see it resolved........Bellissimo0 4d
4d Dropping out of d3 Hi. I'm getting dropped out of the game a lot. Count is up to roughly 5 times today and had a few yesterday. Connection to internet seems ok in other regards. I've tried both 32 and 64 bit version. Win7 Pro. Any ideas?DStrangepork5 4d
4d 32-bit Client issue when changing Video settings When I use the 32-bit client and try to change the Video settings and then press the Apply button the screen remain black. Only by pressing the ESC button is coming back. Is this normal? I don't have this issue by using the 64-bit client...!Lothlorien1 4d
4d Fix the Chicken Click When playing chicken so many times when in chicken for you cant click chests, open NPC, Click doors, interact. This is an issue that has been going on since chicken was introduced. I am a mac users. Anyone have the same issue? Please fix it. It's random and sometimes happens but always happens when you need to click, and you shouldn't get out of chicken to click the object.ashtar0 4d
4d Error 395002, 3.5 years has passed and still the same ? I have clean installed Diablo 3 and Error Code 395002 on my screen. I tried automatic / manual DNS settings but no solution, disabled anti-virus but no solution, repaired all of those game files no solution... Tried to send a ticket to support, guess what ? " An unknown error has occurred. " Almost 3.5 years has passed and is this game has still these errors...What are you doing you Blizzard guyz ? playing poker in your offices... ?RiddLedskuLL6 4d
4d Constantly receiving error codes 3005 and 3007 While I am in-game I keep receiving error codes 3005 and 3007. I have tried disconnecting EVERYTHING from my wifi except the computer I am using and also having the computer hardwired into my router. I also added exceptions in my antivirus and firewall for Diablo 3, Diablo 3 launcher, Battle.net, and Battle.net Launcher. Then I completely disabled my firewall AND antivirus and no matter what I do, it continues. Would someone PLEASE TELL ME WHAT THE HELL IS GOING ON WITH THIS?!?!?!?! I wouldn't mind it so much if it just happened a few times then went back to normal BUT nooooo. Its been doing this CONSTANTLY for the past week!!!! I can hardly get through a rift or bounty without it doing this. I have noticed that a lot of people are having the same issues and I found some fixes and tried them but it hasn't made a difference at all!!! P.S. To Blizzard: You need to add a way to LOGOUT of the damn game without having to completely exit out of it. This is completely idiotic not to have this option!!!! And if there is a way to do so, at least make it easily accessible because I have went through EVERY option and I have not found a way to just simply log out.ASPnetG33k9 4d