Item drop low transparency and can't send messages.

General Discussion
I got this issue where gear weapon, amulet etc drops on the ground are barely visible and are very transparent except for materials which is normal.https://imgur.com/a/8PHfsFZ
2nd issue is with the reply to people. Before I could just click on someone's name in chat and write them a message, same when someone messaged me and I could click on their name and reply but the option is not even there anymore.
Existing thread about this on the US Bug Report forum where people can't trade to each other (with gear that qualifies for trade) and items dropped on the ground are faded out... https://us.battle.net/forums/en/d3/topic/20771547030

As for the whispers, not sure that's related or not. If enough people report you for something said in chat you can receive a temporary mute that prevents you using chat. Is it just whispers you can't use, or is it also General Chat, etc?
19/05/2019 14:49Posted by Meteorblade
Existing thread about this on the US Bug Report forum where people can't trade to each other (with gear that qualifies for trade) and items dropped on the ground are faded out... https://us.battle.net/forums/en/d3/topic/20771547030

As for the whispers, not sure that's related or not. If enough people report you for something said in chat you can receive a temporary mute that prevents you using chat. Is it just whispers you can't use, or is it also General Chat, etc?


First of all I know all that with items being faded if someone else drops it and you're not eligible to pick it up but I'm talking about my own items. The moment I kill a mob and it drops an item. Those item labels are faded.

As for the whisper part. If I right click on someone's name the "Send message" is not even there. Had a random person whisper me yesterday and there was no way for me to even reply.

I can still use chat normally and type in various channels, party or communities.
20/05/2019 05:31Posted by CottonCandy
First of all I know all that with items being faded if someone else drops it and you're not eligible to pick it up but I'm talking about my own items. The moment I kill a mob and it drops an item. Those item labels are faded.

Yes, which is exactly what's being described in the Bug Report thread I linked to.

The US MVP, MissCheetah, confirmed the issue yesterday...
https://us.battle.net/forums/en/d3/topic/20771667053#post-7
...and that the underlying issue is that some accounts are incorrectly flagged as "transaction not finalised" which means the game treats those accounts as if the purchase hasn't completed, so the restrictions are because it doesn't think you've paid for the game yet, despite people having had the game for years.

Blizzard are investigating the root cause of this, but no ETA on a fix.
@CottonCandy :

This bug seems to affect mostly (only ?) players that purchased Diablo 3, RoS or the BattleChest in March 2015 from the Blizzard Shop. Check your transactions on your Battle.Net account... https://account.blizzard.com/transactions for your purchase details.

We'd like to hear from you on that thread provided by Meteorblade...
19/05/2019 14:49Posted by Meteorblade
https://us.battle.net/forums/en/d3/topic/20771547030
if only to confirm the dates you purchased the game... all data improve our understanding of the issue.
20/05/2019 11:18Posted by Boubou
@CottonCandy :

This bug seems to affect mostly (only ?) players that purchased Diablo 3, RoS or the BattleChest in March 2015 from the Blizzard Shop. Check your transactions on your Battle.Net account... https://account.blizzard.com/transactions for your purchase details.

We'd like to hear from you on that thread provided by Meteorblade...
19/05/2019 14:49Posted by Meteorblade
https://us.battle.net/forums/en/d3/topic/20771547030
if only to confirm the dates you purchased the game... all data improve our understanding of the issue.


You're right I bought the Diablo® III: Ultimate Evil Edition in March 2015. Guess I'll just have to wait.. :[

It's really annoying though, Can't share loot or pick up loot from other players, trade button grayed out. Option to "Send message" only appear for people from friend list and can't whisper anyone else >.<
Hello CottonCandy:
20/05/2019 15:02Posted by CottonCandy
You're right I bought the Diablo® III: Ultimate Evil Edition in March 2015.
Would you please add that information in the conversation on Bug Report forum... here's the link again :
https://us.battle.net/forums/en/d3/topic/20771547030

20/05/2019 15:02Posted by CottonCandy
Guess I'll just have to wait.. :[
I'm afraid so.... it's a few minutes past 9:30 AM on a Monday morning in Blizzard.

The good news perhaps is that we now have a good grasp on who the affected players are.... hopefully, that will make the task of fixing this somewhat easier for the QA Team and the developpers.

https://us.battle.net/forums/en/d3/topic/20771487042#post-5 :-P
Now I know why Blizzard called Season 17 the "Season of Nightmares". :-P

Each season has its quirks, but I must admit Blizzard surpassed itself this time.

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