Headrigs Gift Season 17 - Not received

Console
Hi,

I have this on the switch and have just levelled a wizard up to level 70, I have done the first three season challenges to get he 4 piece tier set and it states I have already claimed it (I do not have it on my character).
Can you only claim 1 per season rather than per character as I do have the 4 piece set on another character but redid the challenges on this new character.
yes you can only claim the haedrigs gift once per season, per account.. and that goes for hardcore or softcore... if you claim on hardcore, you cannot claim on softcore or vice versa.

since you have claimed on another character, those 4 pieces are not available. now, you can still get the last 2/3 pieces for your new character.
Gotcha, thanks!!!

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