Battle.net® Account Security & Diablo® III

General Discussion
1 2 3 14 Next
We'd like to take a moment to address the recent reports that suggested that Battle.net® and Diablo® III may have been compromised. Historically, the release of a new game — such as a World of Warcraft® expansion — will result in an increase in reports of individual account compromises, and that's exactly what we're seeing now with Diablo III. We know how frustrating it can be to become the victim of account theft, and as always, we're dedicated to doing everything we can to help our players keep their Battle.net accounts safe — and we appreciate everyone who's doing their part to help protect their accounts as well. You can read about ways to help keep your account secure, along with some of the internal and external measures we have in place to help us achieve our security goals, at our account security website here: http://eu.battle.net/en/security/

We also wanted to reassure you that the Battle.net Authenticator and Battle.net Mobile Authenticator (a free app for iPhone and Android devices) continue to be some of the most effective measures we offer to help players protect themselves against account compromises, and we encourage everyone to take advantage of them. In addition, we also recently introduced a new service called Battle.net SMS Protect, which allows you to use your text-enabled cell phone to unlock a locked Battle.net account, recover your account name, approve a password reset, or remove a lost Authenticator. Optionally, you can set up the Battle.net SMS Protect system to send you a text message whenever unusual activity is detected on your account, keeping you aware of important (and possibly unwanted) changes.

For more information on the Authenticator, visit http://eu.battle.net/support/en/article/battle-net-authenticator-faq

For more on the Battle.net Mobile Authenticator, visit http://eu.battle.net/support/en/article/battle-net-mobile-authenticator-faq

For more on Battle.net SMS Protect, visit http://eu.battle.net/support/en/article/battlenet-mobile-alerts

We also have other measures built into Battle.net to help protect players. Occasionally, when Battle.net detects unusual login activity that differs from your normal behavior — such as logging in from an unfamiliar location — we may prompt you for additional information (such as the answer to your security question) and/or require you to perform a password reset through the Battle.net website. World of Warcraft players might be familiar with this security method already, and Diablo III players may begin to encounter it as well.

As always, if you think you've been the victim of an account compromise, head to the "Help! I've Been Hacked!" tool at http://eu.battle.net/en/security/ help for assistance.
very nice thing but i doesnt got an iphone oO
*popcorn*
Weeeeeeeeeeeeeeeeeee!
@GoldenTeach It's also on Windows Phone 7.
CHing ching
Well, this is a genuine slap in the face for those that were expecting "real" action to be taken. Can't wait for the people that were compromised to see this.
fix the 3006 problem so I can play please....
22/05/2012 12:38Posted by GoLdenTeAch
very nice thing but i doesnt got an iphone oO


GoLdenTeAch... lol. You just need a regular cell phone for the SMS method.

22/05/2012 12:41Posted by Tpolaris
Well, this is a genuine slap in the face for those that were expecting "real" action to be taken. Can't wait for the people that were compromised to see this.


Tpolaris... The people who's accounts were compromised should have already been using these tools. If they weren't, its their own fault they didn't take the extra precaution to do so. These aren't new at all.
if anyone's going to whine below this post i demand they do it in a comedy german accent
22/05/2012 12:45Posted by Canklestab
very nice thing but i doesnt got an iphone oO


GoLdenTeAch... lol. You just need a regular cell phone for the SMS method.

Well, this is a genuine slap in the face for those that were expecting "real" action to be taken. Can't wait for the people that were compromised to see this.


Tpolaris... The people who's accounts were compromised should have already been using these tools. If they weren't, its their own fault they didn't take the extra precaution to do so. These aren't new at all.


Well somehow the "hackers" are compromising people's accounts even when they have authenticators. I'm just wondering what Blizzard would have to say about that.
Why is it people only bother to give those with smartphones the best security measures?
There is no link on the EU battle.net website to add an SMS authenticator.
and how much does a singel sms kost?
u guys do know that even people with authenticators have been hacked too right ????

@keybox you get the authenticator from your android / itunes shop on your phone / computer
22/05/2012 12:38Posted by GoLdenTeAch
very nice thing but i doesnt got an iphone oO


(a free app for iPhone and Android devices)
The people who's accounts were compromised should have already been using these tools. If they weren't, its their own fault they didn't take the extra precaution to do so. These aren't new at all.

I'm sorry, but that's ridiculous. It assumes everyone owns smartphones (they don't) and/or that people want to spend an extra £9 on the keychains. The SMS option doesn't even seem to appear anywhere. They should do their best to prevent these things from happening in the first place, not rely upon the extra security measures.

Edit: Found the SMS option. It was hidden away under account settings, whilst the others have huge buttons on a dedicated page.
We'd like to take a moment to address the recent reports that suggested that Battle.net® and Diablo® III may have been compromised. Historically, the release of a new game — such as a World of Warcraft® expansion — will result in an increase in reports of individual account compromises, and that's exactly what we're seeing now with Diablo III.


of course it will increase with the release of every new title or addition to an existing one, since its kind of proven that your servers are tracked by thirds.
just make a new regular account - watch your junkmail folder - now activate the newsletter functions - and watch the folder again.
and if its not your serverclusters in particular, it seems its one of the proxies that is jacked.
think about it - if the rumors are true and they can use a simple ddos to inject and takeover the sessions of players, all of the "authenticator"-andwhatnotbs is nothing more then a placebo, since the attack happens after all that. and a notification textmessage, wont change anything, since it will happen when they are using the software.
that would mean you need a better protection against man in the middle attacks - so get your facts straight you so called technicians.

PS: and think more outside the box for god sakes while figurin out the problem and finding a solution.
Got 5 of my ah items disapeared from the ah itself. Only 1 remained. And it saiz 6 items selling.

THIS IS NOT ACCOUNT PROBLEM THE HACKERS ARE DELETING OR STEALIGN ITEMS FROM THE AH DIRECTLY..

STOP the frkn game and fix it..
did you check to see if the items actually sold?
Well, some of the reports of hacks are from people who do already own authenticators, so I honestly don't see how this will help. Luckily I don't use my Battle.net password anywhere else.

Once again we see the true nature of DRM. It punishes the people who pay, and helps the people who steal.

Shame on you, Blizzard.

Join the Conversation

Return to Forum