Ending Support for Windows XP and Vista
Starting later this year, we will begin the process of ending support for Windows XP and Windows Vista in World of Warcraft, StarCraft II, Diablo III, Hearthstone, and Heroes of the Storm. Microsoft ceased mainstream support for these versions of Windows in 2009 and 2012, respectively, but since a decent portion of our audience was still using them at the time, we continued supporting them. However, there have been three major Windows releases since Vista, and at this point, the vast majority of our audience has upgraded to one of the newer versions. After these older operating systems are no longer supported, the games will not run on them, so we encourage any players who are still using one of the older OSes to upgrade to a newer version. We’ll be rolling out this change on a staggered schedule, and will post further notices as we get closer to making the change for each game.0
Whispers of the Old Gods Launch - Known Issues
Hearthstone on iOS Crashing While Opening Packs Players on an iOS device (iPad, iPhone, iPod, etc) may experience a crash when opening card packs. If you disconnect or crash while opening cards, these cards are automatically added to your Collection and are not lost. We do sincerely apologize for the confusion this causes when reviewing your Collection, and are working on a resolution. In the meantime, players with alternative platforms (PC/Android) can open cards on these devices without worry. If you still are unable to see certain cards, make sure to sort/filter your Collection by Wild format. Filtering by Standard will hide all cards not currently part of Year of the Kraken. C'Thun and Beckoner of Evil Are Not Available After Login Some players may find that after logging in they have not been awarded C'Thun or the Beckoner of Evil cards. Exiting the game and logging back in will grant them to your account - while you may not see a toast notification after logging in, these cards should be present in your Collection. Did Not Receive 3 Free Packs After Logging In In order for players to receive their 3 free Whispers of the Old Gods packs for logging in, they must first complete The Duelist quest. The Duelist is available after completing the Tutorial, and is accomplished by playing 3 games in Play mode. Opening the Friend's List on Mac Causes a Crash This issue is not affecting all Mac users, however select machines are experiencing an issue opening the Friends List resulting in a crash. Our Hearthstone Mac Team is aware and working on a resolution. The Wild/Standard Toggle is Missing on the Play Screen Some players are reporting that after patching, they are unable to see the toggle that should appear between the Ranked/Casual modes in the Play screen for Wild/Standard modes. Players who do not have any Wild cards will not see the toggle. Crafting a Wild format card will cause the toggle to appear. Old Murk-Eye and Captain's Parrot Not Awarded We will be re-enabling the Quests to acquire Old Murk-Eye and Captain’s Parrot starting with the launch of Whispers of the Old Gods in your region. These Quests will be re-enabled until Monday, May 2nd at 08:59 CEST. We expect this to be a one-time only extension for these quests as part of our rollout of the standard and wild formats. If you have met the requirements to acquire Old-Murk Eye and/or Captain’s Parrot and have not yet received your reward, please re-log into Hearthstone after Whispers of the Old Gods goes live in your region to receive them. After the official release of Whispers of the Old Gods, Captain’s Parrot and Old Murk-Eye will only be available through crafting. Please note that since we’re re-enabling the quest, our Support team will no longer be assisting with this, and there is thus no need for you to submit additional Support requests regarding these cards. Edit: Note that Old Murk-Eye and Captain's Parrot are Wild cards. If your Collection is sorted by Standard, these cards will be hidden. Changing the filter to Wild will show them in your Collection.0
Common Issues & Fixes – Please Read Before Posting
Hot Topics Please follow @BlizzardCSEU_EN for current service status. For known in-game issues, see here. Here's what you're contacting us about right now: [MOBILE] Android – There is not enough space on your device UNDER INVESTIGATION: As a workaround, please delete your cached data and try again. (Settings > Storage > Tap on Cached data > Delete). Please make sure you follow this thread for further updates. No Chest Rewards Some players may not see a chest with rewards for ranked play. This is simply a visual bug and all rewards that you meant to receive are correctly added to your account. If you don’t see them added to your collection, please reset your password. No turn time/card hovering If this happens it usually means that one or both players have experienced a disconnection issue. Both players will incur a loss. The developers are working to improve stability. Bug reports Please submit your bug reports here. In-Game Voices in English After patching to 5.2, some players may find out that the in-game voices are in English. Performing a “Scan and Repair” from the Options menu in the BLizzard App should solve the issue. Common Issues & Workarounds Click on the type of issue you are experiencing for advice on how to resolve: Account & Security (Hacked/Can't login/Authenticator etc.) Installation & Patching (Stuck /slow downloads/BLZXXXXX errors/DVDs etc.) Connection & Latency (Lag/Regular disconnections/Unable to connect etc.) Performance & Stability (Crashes/Low FPS/Freezing etc.) If your issues persist after trying all of the troubleshooting steps in the article, please read this post on how to create an effective thread.0
Welcome to the Technical Support Forum!
Welcome to the Technical Support forum! This forum provides players with a place to discuss technical issues with each other and official Blizzard representatives. While this forum is NOT intended to replace our support contact channels, players are encouraged to ask questions, share advice, and participate in on-going discussions here. Accordingly, it is of utmost importance that all players treat each other with courtesy and respect. For more information, please review the Forum Code of Conduct. Our MVPs are also here to help you: Ananda Cazzéh Celiby Danellos DeanX Nyshae Omachi Oussebon Saneko Shammoz2