Technical Support

17 Feb Ending Support for Windows XP and Vista Starting later this year, we will begin the process of ending support for Windows XP and Windows Vista in World of Warcraft, StarCraft II, Diablo III, Hearthstone, and Heroes of the Storm. Microsoft ceased mainstream support for these versions of Windows in 2009 and 2012, respectively, but since a decent portion of our audience was still using them at the time, we continued supporting them. However, there have been three major Windows releases since Vista, and at this point, the vast majority of our audience has upgraded to one of the newer versions. After these older operating systems are no longer supported, the games will not run on them, so we encourage any players who are still using one of the older OSes to upgrade to a newer version. We’ll be rolling out this change on a staggered schedule, and will post further notices as we get closer to making the change for each game.Radathryl0 17 Feb
27 Apr 2016 Whispers of the Old Gods Launch - Known Issues Hearthstone on iOS Crashing While Opening Packs Players on an iOS device (iPad, iPhone, iPod, etc) may experience a crash when opening card packs. If you disconnect or crash while opening cards, these cards are automatically added to your Collection and are not lost. We do sincerely apologize for the confusion this causes when reviewing your Collection, and are working on a resolution. In the meantime, players with alternative platforms (PC/Android) can open cards on these devices without worry. If you still are unable to see certain cards, make sure to sort/filter your Collection by Wild format. Filtering by Standard will hide all cards not currently part of Year of the Kraken. C'Thun and Beckoner of Evil Are Not Available After Login Some players may find that after logging in they have not been awarded C'Thun or the Beckoner of Evil cards. Exiting the game and logging back in will grant them to your account - while you may not see a toast notification after logging in, these cards should be present in your Collection. Did Not Receive 3 Free Packs After Logging In In order for players to receive their 3 free Whispers of the Old Gods packs for logging in, they must first complete The Duelist quest. The Duelist is available after completing the Tutorial, and is accomplished by playing 3 games in Play mode. Opening the Friend's List on Mac Causes a Crash This issue is not affecting all Mac users, however select machines are experiencing an issue opening the Friends List resulting in a crash. Our Hearthstone Mac Team is aware and working on a resolution. The Wild/Standard Toggle is Missing on the Play Screen Some players are reporting that after patching, they are unable to see the toggle that should appear between the Ranked/Casual modes in the Play screen for Wild/Standard modes. Players who do not have any Wild cards will not see the toggle. Crafting a Wild format card will cause the toggle to appear. Old Murk-Eye and Captain's Parrot Not Awarded We will be re-enabling the Quests to acquire Old Murk-Eye and Captain’s Parrot starting with the launch of Whispers of the Old Gods in your region. These Quests will be re-enabled until Monday, May 2nd at 08:59 CEST. We expect this to be a one-time only extension for these quests as part of our rollout of the standard and wild formats. If you have met the requirements to acquire Old-Murk Eye and/or Captain’s Parrot and have not yet received your reward, please re-log into Hearthstone after Whispers of the Old Gods goes live in your region to receive them. After the official release of Whispers of the Old Gods, Captain’s Parrot and Old Murk-Eye will only be available through crafting. Please note that since we’re re-enabling the quest, our Support team will no longer be assisting with this, and there is thus no need for you to submit additional Support requests regarding these cards. Edit: Note that Old Murk-Eye and Captain's Parrot are Wild cards. If your Collection is sorted by Standard, these cards will be hidden. Changing the filter to Wild will show them in your Collection.Tiogaradh0 27 Apr 2016
25 Apr 2016 Common Issues & Fixes – Please Read Before Posting Hot Topics Please follow @BlizzardCSEU_EN for current service status. For known in-game issues, see here. Here's what you're contacting us about right now: [MOBILE] Android – There is not enough space on your device UNDER INVESTIGATION: As a workaround, please delete your cached data and try again. (Settings > Storage > Tap on Cached data > Delete). Please make sure you follow this thread for further updates. No Chest Rewards Some players may not see a chest with rewards for ranked play. This is simply a visual bug and all rewards that you meant to receive are correctly added to your account. If you don’t see them added to your collection, please reset your password. No turn time/card hovering If this happens it usually means that one or both players have experienced a disconnection issue. Both players will incur a loss. The developers are working to improve stability. Bug reports Please submit your bug reports here. In-Game Voices in English After patching to 5.2, some players may find out that the in-game voices are in English. Performing a “Scan and Repair” from the Options menu in the BLizzard App should solve the issue. Common Issues & Workarounds Click on the type of issue you are experiencing for advice on how to resolve: Account & Security (Hacked/Can't login/Authenticator etc.) Installation & Patching (Stuck /slow downloads/BLZXXXXX errors/DVDs etc.) Connection & Latency (Lag/Regular disconnections/Unable to connect etc.) Performance & Stability (Crashes/Low FPS/Freezing etc.) If your issues persist after trying all of the troubleshooting steps in the article, please read this post on how to create an effective thread.Tiogaradh0 25 Apr 2016
17 Feb 2015 Welcome to the Technical Support Forum! Welcome to the Technical Support forum! This forum provides players with a place to discuss technical issues with each other and official Blizzard representatives. While this forum is NOT intended to replace our support contact channels, players are encouraged to ask questions, share advice, and participate in on-going discussions here. Accordingly, it is of utmost importance that all players treat each other with courtesy and respect. For more information, please review the Forum Code of Conduct. Our MVPs are also here to help you: Ananda Cazzéh Celiby Danellos DeanX Nyshae Omachi Oussebon Saneko ShammozNatryndon2 17 Feb 2015
35m Authentication Broken on iOS Symptoms: When obtaining a battle net authenticatior code the game displays json on screen instead of polling for the login accept. Steps to reproduce: -Ensure game is deleted from device -Download the latest game from App Store(8.2.2) -login with facebook -next wait for battlenet authentication screen -screen is loaded with json It also seems the game has no sound I tested on iPad Pro 10Stormsys1 35m
37m Log in on tablet I have installed hs on an iPad but if i start it and i choose between I am new or log in, log in it just didn't progress to a. Log in Screen. ThxCptGuteLaune1 37m
37m The mobile app is not synchronized My packs and progress in my mobile app are not synchronized. It looks like I need to start from the beginning when I play in the mobile app, and all my saved packs and things I earned are missing. How to sync the mobile app with the progress I already have?MoonCrow1 37m
1h Oops the game crashed. I hadn't had this issue for like 2 weeks now. The game crashes and says Oops the game crashed. I can't post the error log though because "I've exceeded the maximum character limit of 50,000". So i'll just post it half and half. Unity Player [version: Unity 5.3.6p1_ef59fdfbd254] d3d11.dll caused an Access Violation (0xc0000005) in module d3d11.dll at 0023:6503da4c. Error occurred at 2017-06-22_012104. C:\Program Files (x86)\Hearthstone\Hearthstone.exe, run by Αντώνης. 38% memory in use. 0 MB physical memory [0 MB free]. 0 MB paging file [0 MB free]. 0 MB user address space [3529 MB free]. Read from location 0000003c caused an access violation. Context: EDI: 0x06184bf8 ESI: 0x00000000 EAX: 0xb4d9e5c0 EBX: 0x00000000 ECX: 0x06184bf8 EDX: 0x00000000 EIP: 0x6503da4c EBP: 0x08daee84 SegCs: 0x00000023 EFlags: 0x00010286 ESP: 0x08daee04 SegSs: 0x0000002b Bytes at CS:EIP: 8b 46 3c 8b 4d 1c 57 8b 7d 08 8a 90 2e 02 00 00 Stack: 0x08daee04: 00000000 00000001 08daee3c 0151e173 ........<...s.Q. 0x08daee14: 08daeeb4 08daee34 00000000 06184bf8 ....4........K.. 0x08daee24: 055479e8 055482a0 05548201 03872bd0 .yT...T...T..+.. 0x08daee34: 0000006a 0553f920 08daeecc 05f73cc0 j... .S......<.. 0x08daee44: 00020000 03872bd0 0000006a 00000000 .....+..j....... 0x08daee54: ffffffff 08daee78 0157b536 08daee70 ....x...6.W.p... 0x08daee64: 01daeea0 00020000 03c93ab0 000000e9 .........:...... 0x08daee74: ffffffff 08daeea4 b4d9e5c0 08daee88 ................ 0x08daee84: 08daeed8 019a5c6b 009a54b4 00000000 ....k\...T...... 0x08daee94: 00000000 08daeeb4 06184bf8 00000100 .........K...... 0x08daeea4: 00000000 03c93ab0 05f73cc0 00020000 .....:...<...... 0x08daeeb4: 00000000 00000000 00000000 00000100 ................ 0x08daeec4: 00000200 00000001 00000000 009a54b4 .............T.. 0x08daeed4: 021300b4 08daef04 01998c32 0000006a ........2...j... 0x08daeee4: 06184bf8 00000000 06184bf8 00000000 .K.......K...... 0x08daeef4: 00000100 00000200 00000100 00000000 ................ 0x08daef04: 08dafcfc 019b8136 0000006a 06184bf8 ....6...j....K.. 0x08daef14: 00020000 00000000 00000000 00000000 ................ 0x08daef24: 00000100 00000200 00000001 00000000 ................ 0x08daef34: 015f8d00 03c93ab0 0389f0d0 00000000 .._..:.......... 0x08daef44: 00000000 00000000 00000000 00000000 ................ 0x08daef54: 00000000 00000000 00000000 00000000 ................ 0x08daef64: 00000000 00000000 00000000 00000000 ................ 0x08daef74: 00000000 00000000 00000000 00000000 ................ 0x08daef84: 00000000 00000000 00000000 00000000 ................ 0x08daef94: 00000000 00000000 00000000 00000000 ................ 0x08daefa4: 00000000 00000000 00000000 00000000 ................ 0x08daefb4: 00000000 00000000 00000000 00000000 ................ 0x08daefc4: 00000000 00000000 00000000 00000000 ................ 0x08daefd4: 00000000 00000000 00000000 00000000 ................ 0x08daefe4: 00000000 00000000 00000000 00000000 ................ 0x08daeff4: 00000000 00000000 00000000 00000000 ................ 0x08daf004: 00000000 00000000 00000000 00000000 ................ 0x08daf014: 00000000 00000000 00000000 00000000 ................ 0x08daf024: 00000000 00000000 00000000 00000000 ................ 0x08daf034: 00000000 00000000 00000000 00000000 ................ 0x08daf044: 00000000 08daf06c 779a3c6e 08daf0c4 ....l...n<.w.... 0x08daf054: 005b0b58 005b0b2c 005b0b58 005b0b70 X.[.,.[.X.[.p.[. 0x08daf064: 005b0b58 00000001 08daf0e0 08daf094 X.[............. 0x08daf074: 779a3c6e 08daf0d4 005a00fc 020be80c n<.w......Z..... 0x08daf084: 00000001 00000000 00000000 00000011 ................ 0x08daf094: 00000011 00000013 00000013 0616b26c ............l... 0x08daf0a4: 00000001 00000013 80000013 0616b2b8 ................ 0x08daf0b4: 00000001 00000013 80000013 0616b304 ................ 0x08daf0c4: 00000001 00000013 80000013 0616b318 ................ 0x08daf0d4: 00000001 00000148 80000148 00000000 ....H...H....... 0x08daf0e4: 77971dba 08daf1d0 08daf188 08daf148 ...w........H... 0x08daf0f4: 08daf144 77971efc 00000000 00000000 D......w........ 0x08daf104: 08daf244 77971e40 00000000 00000000 D...@..w........ 0x08daf114: 00000000 00000000 00000000 005a1738 ............8.Z. 0x08daf124: 000007a0 00000000 00000018 00000003 ................ 0x08daf134: 00000000 00000002 00000003 00000002 ................ 0x08daf144: 536cd652 00000001 006e3000 006c8000 R.lS.....0n...l. 0x08daf154: a655e69c 00000000 08daf21c 779718b5 ..U............w 0x08daf164: 00000003 00000000 00000002 08daf1d0 ................ 0x08daf174: 08daf188 00000000 00000000 77971913 ...............w 0x08daf184: 00000000 00000040 00000000 00000000 ....@........... 0x08daf194: 00000000 00000000 00000000 00000000 ................ 0x08daf1a4: 00000000 00000000 00000000 00000000 ................ 0x08daf1b4: 00000000 00000000 00000000 00000000 ................ 0x08daf1c4: 00000000 08daf270 00000000 001a0018 ....p........... 0x08daf1d4: 101bfddc 00000000 00000000 00000000 ................ 0x08daf1e4: 00000000 08daf274 00000000 00000000 ....t........... 0x08daf1f4: 00000000 00020000 08daf210 08daf210 ................ 0x08daf204: 08daf210 00000002 00000002 00000000 ................ 0x08daf214: a655e58c 08dafcf8 7798f3fa 77971540 ..U........w@..w 0x08daf224: 08daf2bc 00000000 0000002c 08daf670 ........,...p... 0x08daf234: 101bfddc 779715bb 7793bd00 77930000 .......w...w...w 0x08daf244: 00183000 00000047 779b2d90 08daf388 .0..G....-.w.... 0x08daf254: 00000004 00082d90 00000000 00000000 .....-.......... 0x08daf264: 00000000 00000000 00000000 779b2d72 ............r-.w 0x08daf274: 08daf338 08daf6c4 08daf388 08daf2e4 8............... 0x08daf284: 08daf6c4 779b2dc0 08daf6c4 08daf660 .....-.w....`... 0x08daf294: 779b2d44 08daf338 08daf6c4 08daf388 D-.w8........... 0x08daf2a4: 08daf2e4 779b2d90 08dafcf8 08daf338 .....-.w....8... 0x08daf2b4: 08daf6c4 7798f0e2 08daf338 7799ea0c .......w8......w 0x08daf2c4: 7798f110 08daf388 00000000 02225c18 ...w.........\". 0x08daf2d4: 00000000 08dafcf8 08daf000 08db0000 ................ 0x08daf2e4: 00000000 00000000 00000000 00000000 ................ 0x08daf2f4: 00000000 00000000 00000000 00000000 ................ 0x08daf304: 00000000 00000000 00000000 00000000 ................ 0x08daf314: 00000000 00000000 00000000 00000000 ................ 0x08daf324: 00000000 00000000 00000000 00000000 ................ 0x08daf334: 00000000 c0000027 00000002 00000000 ....'........... 0x08daf344: 01a0c268 00000000 00000000 00000000 h............... 0x08daf354: 00000000 00000000 00000000 00000000 ................ 0x08daf364: 00000000 00000000 00000000 00000000 ................ 0x08daf374: 00000000 00000000 00000000 a655e420 ............ .U. 0x08daf384: 08daf670 00010007 08daf668 00000000 p.......h....... 0x08daf394: 00000000 08daf380 00000001 08daf86c ............l... 0x08daf3a4: 779a67b0 d92d9508 fffffffe 08daf640 .g.w..-.....@... 0x08daf3b4: 77973db5 00000000 08daf408 08daf7a0 .=.w............ 0x08daf3c4: 08daf83c 77973dca 08daf670 00000000 <....=.wp....... 0x08daf3d4: 00000000 00000000 08daf83c 01000000 ........<....... 0x08daf3e4: 00000000 08daf83c 00000000 00000000 ....<........... 0x08daf3f4: 00000000 08daf83c 08daf668 00000000 ....<...h....... 0x08daf404: 00000000 00000000 00000000 00000000 ................ 0x08daf414: 006c002b 00000053 0000002b 0000002b +.l.S...+...+... 0x08daf424: 00000000 00000000 00000000 00000000 ................ 0x08daf434: 00000000 00000000 08daf688 01a0c268 ............h... 0x08daf444: 00000023 00000202 08daf678 0000002b #.......x...+... 0x08daf454: 00000000 00000000 00000000 00000000 ................ 0x08daf464: 00000000 00000000 00000000 00000000 ................ 0x08daf474: 00000000 00000000 00000000 536cd652 ............R.lS 0x08daf484: 00000000 00000000 00000000 00000000 ................ 0x08daf494: 00000000 00000000 00000000 00000000 ................ 0x08daf4a4: 00000000 00000000 536cd652 00963414 ........R.lS.4.. 0x08daf4b4: 009633d8 f7bb3e70 08daf4f4 00000000 .3..p>.......... 0x08daf4c4: 08daf4f4 77970788 77a404e4 08daf7a0 .......w...w.... 0x08daf4d4: 00000000 00000020 00000000 00000000 .... ........... 0x08daf4e4: 00000000 77a3fa70 08daf670 00000000 ....p..wp....... 0x08daf4f4: 08daf63c 7797056a 00000020 08daf7a0 <...j..w ....... 0x08daf504: 08daf664 08daf7a0 00000000 77970590 d..............w 0x08daf514: 00000000 00000000 00000000 00000000 ................ 0x08daf524: 03877030 00000000 00000000 00000000 0p.............. 0x08daf534: 00000000 00000000 00000000 00000000 ................ 0x08daf544: 03872890 00000001 00000000 ffffffff .(.............. 0x08daf554: 00000000 00000000 00000000 00000000 ................ 0x08daf564: 00000000 00000000 00000013 0000000d ................ 0x08daf574: ffff0200 ffffff03 ffffffff ffffffff ................ 0x08daf584: ffffffff ffffffff ffffffff 0000008f ................ 0x08daf594: 05f797f0 00000000 00000000 00000000 ................ 0x08daf5a4: 00000022 00000001 048a2950 00000030 ".......P)..0... 0x08daf5b4: 048b0af0 00000008 00000000 a655e264 ............d.U. 0x08daf5c4: 01380000 00000000 00000000 048a8b50 ..8.........P... 0x08daf5d4: 048a8b90 00000000 00000000 00000000 ................ 0x08daf5e4: 00000000 16281ff0 16282280 00000000 ......(.."(..... 0x08daf5f4: 00000000 00000000 00000000 19e70c08 ................ 0x08daf604: 19e70c34 00000000 00000000 00000000 4............... 0x08daf614: 1ac03030 174ef8a0 00000000 00000022 00....N....."... 0x08daf624: 0000274e 08daf688 01a15af0 048bb840 N'.......Z..@... 0x08daf634: 00000044 000002dd 000002dd 00000000 D............... 0x08daf644: 08dafcf8 00000000 08daf6f8 779cd799 ...............w 0x08daf654: 08daf698 08daf800 a655e54c 08daf688 ........L.U..... 0x08daf664: 00000001 08dafcf8 01a0c270 048bb350 ........p...P... 0x08daf674: 08dafcf8 015f990f 00000001 08dafd08 ......_......... 0x08daf684: 000e59ec 000e5358 048a2990 01a05b96 .Y..XS...)...[.. 0x08daf694: 000e59f4 00000000 00000000 00000090 .Y.............. 0x08daf6a4: 000fdb70 00000004 0008e444 779b2d72 p.......D...r-.w 0x08daf6b4: 08daf7b0 08dafcf8 08daf800 000e58e8 .............X.. 0x08daf6c4: 08dafcf8 000e4214 000006e4 000df5c4 .....B.......... 0x08daf6d4: 779b2d44 08daf7b0 08dafcf8 08daf800 D-.w............ 0x08daf6e4: 08daf73c 01a05ad8 08dafcf8 0000008c <....Z.......... 0x08daf6f4: 00000000 000e4a64 08daf7b0 000e546c ....dJ......lT.. 0x08daf704: 08daf800 08daf73c 000e5a18 000de6ac ....<....Z...... 0x08daf714: 0389f0d0 0000007c 00000076 000df684 ....|...v....... 0x08daf724: 000e32e4 000df5d0 000e3368 08db0000 .2......h3...... 0x08daf734: 000fdb90 000e5388 0008e428 00099f70 .....S..(...p... 0x08daf744: 0008e434 00099f90 009600c0 00099f68 4...........h... 0x08daf754: 000008b1 000dec28 000fdb40 000dec4c ....(...@...L... 0x08daf764: 000fdb14 000dec20 000007ff 0008e478 .... .......x... 0x08daf774: 00000000 0008e490 00000001 0008e470 ............p... 0x08daf784: 009600c0 000fdb80 00000000 000fdb90 ................ 0x08daf794: a655e08c 000fdb78 779a08ef 08daf7b0 ..U.x......w.... 0x08daf7a4: 08daf800 08daf7b0 000e32e0 406d1388 .........2....m@ 0x08daf7b4: 000e3358 00000000 762fa9f2 00000004 X3......../v.... 0x08daf7c4: 00001000 02130f98 00001354 00000000 ........T....... 0x08daf7d4: 01120000 000e5a38 000e5468 000e5a3c ....8Z..hT..<Z.. 0x08daf7e4: 00089b1c 000e5a34 00003168 01a04623 ....4Z..h1..#F.. 0x08daf7f4: 00000084 00000000 0000009c 0001007f ................ 0x08daf804: 000e5970 00000000 000e592c 00000000 pY......,Y...... 0x08daf814: 000e4a30 00000000 000e59c8 00000002 0J.......Y...... 0x08daf824: 0000ffff 68a06c48 000fdb6c 68a05d40 ....Hl.hl...@].h 0x08daf834: 000e1fe8 00000000 000de6c4 00000000 ................ 0x08daf844: 00000060 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00000000 00000000 00000000 ................ 0x08daf9b4: 000e536c 00000000 00000000 00000000 lS.............. 0x08daf9c4: 00000000 00000000 000e5464 00000000 ........dT...... 0x08daf9d4: 00000000 00000000 00089b18 00000000 ................ 0x08daf9e4: 00000000 00000000 00003164 77a3fbec ........d1.....w 0x08daf9f4: 00000000 00000000 00000080 00000000 ................ 0x08dafa04: 00000088 00000000 00000098 0000002b ............+... 0x08dafa14: 000000a0 0000002b 00000094 015f8d00 ....+........._. 0x08dafa24: 000e5974 0389f0d0 000e4aa4 00000004 tY.......J...... 0x08dafa34: 000e596c 08dafcbc 000e5928 00000023 lY......(Y..#... 0x08dafa44: 000e4a34 08dafc60 000e5470 7797bacd 4J..`...pT.....w 0x08dafa54: 000e59d8 000007ff 000e5368 05321df0 .Y......hS....2. 0x08dafa64: 01120000 00000000 000fdb48 01120000 ........H....... 0x08dafa74: 000e4210 00000000 000e4424 000007ff .B......$D...... 0x08dafa84: 000e1fec 0000243e 000de6c0 0000243e ....>$......>$.. 0x08dafa94: 000de6c8 00dafad0 00000034 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0x08dafb94: 00000000 00000000 00000000 00000000 ................ 0x08dafba4: 00000000 00000000 00000000 00000000 ................ 0x08dafbb4: 000fdb18 00000000 000fdb94 00000000 ................ 0x08dafbc4: 000006c4 00000000 000007b4 00000000 ................ 0x08dafbd4: 000fdb10 00000000 00000000 00000000 ................ 0x08dafbe4: 00000000 00000000 000e31bc 0008e438 .........1..8... 0x08dafbf4: 00000000 00000000 000df670 00000000 ........p....... 0x08dafc04: 000e4214 00099f70 00000000 000dec28 .B..p.......(... 0x08dafc14: 00000000 0008e478 00000000 000fdb80 ....x........... 0x08dafc24: 00000000 00000000 00000000 00000000 ................ 0x08dafc34: 00000000 00000000 0000009c 000e5a38 ............8Z.. 0x08dafc44: 000de6a4 015f8d00 000df5d0 000e4af4 ......_......J.. 0x08dafc54: 0008e444 000e4ae4 000e59f4 000956cc D....J...Y...V.. 0x08dafc64: 00000000 00000000 762fa9f2 00000004 ........../v.... 0x08dafc74: 00001000 02130f98 00001354 00000000 ........T....... 0x08dafc84: 000e32bc 00000000 00010013 00000000 .2.............. 0x08dafc94: 00000064 00000013 08dafcb4 01a04623 d...........#F.. 0x08dafca4: 000df5cc 00000000 000df66c 00010000 ........l....... 0x08dafcb4: 0008e42c 01a04673 08dafd08 015f9907 ,...sF........_. 0x08dafcc4: 0000006a 0000006a 00020000 00000000 j...j........... 0x08dafcd4: 00000000 00000000 00000100 00000200 ................ 0x08dafce4: 00000001 00000000 03c93ab0 00000101 .........:...... 0x08dafcf4: 0616bb34 000fdb94 08dafd14 019bbd6e 4...........n... 0x08dafd04: 05f73cc0 03c93ab0 019b58d7 0389f0d0 .<...:...X...... 0x08dafd14: 08dafd2c 015f8d2d 03c93ab0 0389f0d0 ,...-._..:...... 0x08dafd24: 015f8d00 015f8d00 08dafd40 769562c4 .._..._.@....b.v 0x08dafd34: 0389f0d0 769562a0 a76fa43a 08dafd88 .....b.v:.o..... 0x08dafd44: 77990fd9 0389f0d0 a655ea18 00000000 ...w......U..... 0x08dafd54: 00000000 0389f0d0 c0000005 00000000 ................ 0x08dafd64: 08dae814 7637d2e0 a655ea18 08dafd4c ......7v..U.L... 0x08dafd74: 08dae814 08dafd90 779a67b0 d92d9080 .........g.w..-. 0x08dafd84: 00000000 08dafd98 77990fa4 ffffffff ...........w.... 0x08dafd94: 779b2f02 00000000 00000000 015f8d00 ./.w.........._. 0x08dafda4: 0389f0d0 00000000 00000000 00000000 ................ 0x08dafdb4: 00000000 00000000 00000000 00000000 ................ 0x08dafdc4: 00000000 00000000 00000000 00000000 ................ 0x08dafdd4: 00000000 00000000 00000000 00000000 ................ 0x08dafde4: 00000000 00000000 00000000 00000000 ................ 0x08dafdf4: 00000000 00000000 00000000 00000000 ................ 0x08dafe04: 00000000 00000000 00000000 00000000 ................ 0x08dafe14: 00000000 00000000 00000000 00000000 ................ 0x08dafe24: 00000000 00000000 00000000 00000000 ................ 0x08dafe34: 00000000 00000000 00000000 00000000 ................ 0x08dafe44: 00000000 00000000 00000000 00000000 ................ 0x08dafe54: 00000000 00000000 00000000 00000000 ................ 0x08dafe64: 00000000 00000000 00000000 00000000 ................ 0x08dafe74: 00000000 00000000 00000000 00000000 ................ 0x08dafe84: 00000000 00000000 00000000 00000000 ................ 0x08dafe94: 00000000 00000000 00000000 00000000 ................ 0x08dafea4: 00000000 00000000 00000000 00000000 ................ 0x08dafeb4: 00000000 00000000 00000000 00000000 ................ 0x08dafec4: 00000000 00000000 00000000 00000000 ................ 0x08dafed4: 00000000 00000000 00000000 00000000 ................ 0x08dafee4: 00000000 00000000 00000000 00000000 ................ 0x08dafef4: 00000000 00000000 00000000 00000000 ................ 0x08daff04: 00000000 00000000 00000000 00000000 ................ 0x08daff14: 00000000 00000000 00000000 00000000 ................ 0x08daff24: 00000000 00000000 00000000 00000000 ................ 0x08daff34: 00000000 00000000 00000000 00000000 ................ 0x08daff44: 00000000 00000000 00000000 00000000 ................ 0x08daff54: 00000000 00000000 00000000 00000000 ................ 0x08daff64: 00000000 00000000 00000000 00000000 ................ 0x08daff74: 00000000 00000000 00000000 00000000 ................ 0x08daff84: 00000000 00000000 00000000 00000000 ................ 0x08daff94: 00000000 00000000 00000000 00000000 ................ 0x08daffa4: 00000000 00000000 00000000 00000000 ................ 0x08daffb4: 00000000 00000000 00000000 00000000 ................ 0x08daffc4: 00000000 00000000 00000000 00000000 ................ 0x08daffd4: 00000000 00000000 00000000 00000000 ................ 0x08daffe4: 00000000 00000000 00000000 00000000 ................ 0x08dafff4: 00000000 00000000 00000000 ............Mancunian4 1h
1h Progress and collection lost on android. Hello, I used to play hearthstone on my pc and now downloaded it on my android device. But all my progress and cards have disappeared. Im logging in to the right server, my nick is the same but its like starring a new game. Anyway to fix it?Orukas5 1h
4h Game says it's running, but will not show up The game in the Battle.net app will come up on my PC, ill hit play, it will say the game s running, but it will not allow me to continue to play, let alone show up on my computer. It shows up in my task manager, but it will not allow me to open it to play. I've restarted the app and game, and have even restarted my computer to no avail. Please help!SharkMother4 4h
13h Battle with Friends, Icon grayed out. As stated, I read a lot of post and i have update all system to the current version. I have delete the folder in the post as blizzard requested. But yet i still can not do battle mode with the person right next to me. Please fix this before we delete it and find something else. Please fix the game so we can battle our friends.TJC2 13h
14h Friend Battles not working HI, a friend and I are trying to play against each other. The battle icon is greyed out. We've tried on both Android and pc, and then a mix of both. Do we need to be a certain level to unlock? We've already unlocked the first 9 heroesShahmyster0 14h
15h Can't get past "new quests" since patch! Since the patch, my Hearthstone still opens as normal but once it shows the 'new quests' page I can't click on anything, so I can't get it off the quest screen. Anyone able to help? I've uninstalled and reinstalled. This isn't a problem on my tablet, just my PC.BeanChan4 15h
15h It wont let me play Wanting to play with another friend but the play icon is greyed out we both have the update but it wont work help me pleaseShadowStorm0 15h
21h Arena spectate notification bug Hello! I just noticed that when a friend is spectating , a notification pop's up that my friend started a arena run. And after leaving, the friend list is showing that he's still watching, and that he's kickable from spectating mode.BeASporTm81 21h
21h Game crashes on loading screen Hello, I'm trying to play Hearthstone but when I launch the game it freezes on the loading screen and a few seconds later it crashes. I've already tried reinstalling it and moving it to a different driver but it didn't help.Moonlily3 21h
1d BT Openzone throttling/blocking connections? I appear to be having issues connecting to Hearthstone using the BT openreach connection at my work that I use when I'm here. I get this screen with the what I assume is an error code in the corner when I attempt to connect. https://imgur.com/IOQdoIw I have no control over this connection as it is public WiFi so I cannot change anything about it. The odd thing is that I have only been having issues connecting since Monday when I was last at work. I can get around this by using my mobile data to play instead, but I would like to know if BT is intentionally throttling or blocking connections to battle.net services as I have also noticed that even attempting to connect to the battle.net forums on that WiFi network is very slow, but connects to other sites no problem.Straga0 1d
1d Lags/stutter after last patch Hello. Since the last patch update, the game stutter and lag, sometimes it freeze for a second when starting a game. Also, again since last patch, When starting the battlenet app, the game tries to start, but then goes back to desktop, and on a second attempt it finally start, but lagging. I play on PC Win 8.1 never happened before patchMaxMassacr733 1d
1d Abusive lang. Do somethins pls with this scum. <removed>TonyShape0 1d
2d Black screen. Cant play the game Hello, since last night i cant play hearthstone . I start de game and the screen is black, though the game works ,i can hear and press all the buttons, and when my quests pop up i can see them perfectly although the rest of the screen is black. On the top of left corner i have some statistics: 60 FPS MIN AVG MAX 38 56 60 CPU 28C 10% 3792MHZ GPU 54C 0% 1045 MGZ 12:38 PM All other blizz games work : wow, diablo, starcraft, hots i also play other games like DS3 or Surge that work fine Its like this black vail with statistics is is on top of the game My GPU is updated. i reseted the game settings. Please help , thank u!Atheus336 2d
2d Crush Report Got a message after crush that told me to send the report. so here is the report message for the crush file. http://pastebin.com/ArXARuBYkalhspera2 2d
2d Black screen does not go away Whenever I try to play HS, there's always a black screen so its unplayable. This never used to happen until now. One thing that does work is the sound. I've tried to fix the problem by uninstalling and reinstalling the game, restarting my computer and looking online for advise. Please help!awesomegem2 2d
2d Ipad login issue/crash Hello. I downloaded Hearthstone on my ipad 4 and when i open the application i press the login button but nothing happens. It is redirecting me on the main page to login but It is stuck and the logo is changing colors but i cant press anything.Giorkelas1 2d
2d Reversing Hearthstone account by one day. I know this may sound a bit overstretched, but im very sensitive when somebody else plays my games. One night, me and my friend, at his house were helping to move some furniture from the top flat. Beforehand I logged on his computer to finish my daily quests real quick, but I was called to help once more by my friends Mom. Meanwhile, while I was moving the furniture, he came to the PC and played one game and finished this one quest I needed to complete, in order to open a pack. He also bought the pack and waited for me to open it. It's important to mention I quit a few games just because somebody played for a few minutes without me knowing it. I would hate to leave HS community just because of my sensitivitness and my friends innocence, but thats just who I am (slightly autistic). So please, if any blizzard employee is reading, please try to help a huge Blizzard fan out and reverse my account to 18.6 2017. Again I know this may sound weird or even comic but it's really important to me, so if there is a possibility to do something like I asked, please I beg you, do it. Sincerely sajmondvoraksajmondvorak1 2d
3d Consisting bug when creating copy of a deck. I have found consisting and repeatable bug. When I create deck with new "copy" feature and click on search bar (to filter card list) every element (apart from menu button) on screen become unclickable. It fixes itself after reloading game. Windows 8.1SneakT0 3d
3d Not responding to touchscreen on a Windows 10 tablet After both Windows 10 and Hearthstone got updated yesterday, I have been unable to play on my Point of View Windows 10 tablet. Hearthstone opens to show Today's Quests, but then does not respond to the touchscreen at all. I can receive messages from friends, the music and animation still work, and if I use the enter key on a virtual keyboard, the game reacts to it, but I can't do anything except minimize the window to the taskbar. I can't even quit the app! I tried uninstalling and reinstalling both Hearthstone and the Blizzard app, but it didn't change anything.Osmatar2 3d
3d Friends requests not sending on iOS Not really sure why, but I try and send friend requests and nothing happens, anyone know of the issue?Angels0 3d
3d Game crashing / freezing The game randomly crashes / freezes mid matches now and again. Below are snippets from the error log that look like the issue, but I am not sure how to resolve it. I can provide the full log if required? Thanks 2017-06-09 02:20:48.535: FSM not Preprocessed: Totem_CustomSpawn(Clone) : FSM 2017-06-09 02:20:50.020: Unable to find asset bundle for CardTexture Assets/Game/Cards/00 Basic/EX1_565/enGB/W14_a137_D.psd 2017-06-09 02:21:00.701: [BattleNet] [Presence] Expected field missing from presence cache when resolving rich presence string (Void LogError(System.String, System.String) at :0) 2017-06-09 02:21:00.703: [BattleNet] [Presence] Failed resolve rich presence string for "458758" when substiting variables in "$0x70006 - $0x70001" (Void LogWarning(System.String, System.String) at :0) 2017-06-09 02:21:00.704: [BattleNet] [Presence] Failed to substitute rich presence variables in: $0x70006 - $0x70001 (Void LogWarning(System.String, System.String) at :0) 2017-06-09 02:21:00.705: [BattleNet] [Presence] Failed to resolve rich presence strings (Void LogWarning(System.String, System.String) at :0) 2017-06-09 02:21:03.954: FSM not Preprocessed: Totem_CustomSpawn(Clone) : FSM 2017-06-09 02:21:03.958: Unable to find asset bundle for CardTexture Assets/Game/Cards/00 Basic/CS2_052/enGB/W8_A194_D.psd 2017-06-09 02:38:39.119: Network.GotoGameServer -- address= 80.239.211.208:3724, game=29032549, client=5853303, spectateKey=NlbkCE reconnecting=True 2017-06-09 02:38:51.123: [BattleNet] [] TcpConnection - failed to get possible ip address: No such host is known. (Void Log(LogLevel, System.String, System.String) at :0) 2017-06-09 02:38:55.536: [BattleNet] [SslSocket] Exception while trying to call EndRead. System.IO.IOException: EndRead failure ---> System.Net.Sockets.SocketException: An existing connection was forcibly closed by the remote host. at System.Net.Sockets.Socket+SocketAsyncResult.CheckIfThrowDelayedException () [0x00000] in <filename unknown>:0 at System.Net.Sockets.Socket.EndReceive (IAsyncResult asyncResult, System.Net.Sockets.SocketError& errorCode) [0x00000] in <filename unknown>:0 at System.Net.Sockets.Socket.EndReceive (IAsyncResult result) [0x00000] in <filename unknown>:0 at System.Net.Sockets.NetworkStream.EndRead (IAsyncResult ar) [0x00000] in <filename unknown>:0 --- End of inner exception stack trace --- at System.Net.Sockets.NetworkStream.EndRead (IAsyncResult ar) [0x00000] in <filename unknown>:0 at Mono.Security.Protocol.Tls.SslStreamBase.InternalReadCallback (IAsyncResult result) [0x00000] in <filename unknown>:0 at bgs.SslSocket.ReadCallback(IAsyncResult ar) ------------------------------- (Void LogWarning(System.String, System.String) at :0) 2017-06-09 02:38:55.544: [BattleNet] [Main] Enqueuing BattleNetError Bnet Bnet_OnDisconnected code=3005 ERROR_RPC_PEER_DISCONNECTED packetId= system= context= (Void Log(LogLevel, System.String, System.String) at :0) 2017-06-09 02:38:55.547: [BattleNet] [Main] Unhandled Aurora State (Void LogError(System.String, System.String) at :0) 2017-06-09 02:38:56.738: FSM not Preprocessed: DestroyEvent : FSM 2017-06-09 02:38:56.739: FSM not Preprocessed: ShowEvent : FSM 2017-06-09 02:39:12.136: Network.GotoGameServer -- address= 80.239.211.208:3724, game=29032549, client=5853303, spectateKey=NlbkCE reconnecting=True 2017-06-09 02:39:12.353: Ending Experiment 2017-06-09 02:39:12.450: Network.GotoGameServer -- address= 80.239.211.208:3724, game=29032549, client=5853303, spectateKey=NlbkCE reconnecting=True 2017-06-09 02:39:12.850: FSM not Preprocessed: CampFire : FSMSendor7 3d
3d Crashing on startup Hearthstone keeps crashing when I try to start it after the new patch. I have reinstalled it, updated drivers, scanned and repaired and reset in-game options but nothing worked. I even got some help from Game Master Kragotheri but he couldn't solve the problem either. I see that I'm not the only one with this problem and hope for a solution soon!MyApologies55 3d
4d Lady Liadrin I have few characters above 20 level but still don't have Lady Liadrin. Started to play wow at legion expansion so characters are not that old.Sytherlyn1 4d
4d Solo Adventures Hi I would like to know if anyone experiencing this problem with solo adventures where all the wings are not showing and only practice mode shows up , This is not the case sometimes as yesterday all the wings were showing and I could play some naxx wing. Is this some kind of bug or?Warhorde4 4d
4d Game restart after every match Hello, I have problem since I have installed heartstone (about week ago). After almost every match (ranked, casual or arena) game needs to be restarted. I am reciving communicat "Disconnected. Game is finished and saved, restart hearthstone to continue" (something like that - I have polish version so dont know ). I have noticed that I am losing connection durning the match (but I am able to finish it), not at the end. During match number of online friends shows 0, and I am unable to talk to anyone in game; however I am able to talk at battlenet communicator. This happends also when I am in lobby for longer time (For example when I am checking my collection). Usually I am losing connection after 5-15 minuts in game. I have alredy tried reinstall game and battlnet. Do you have any sugestions how I can fix that problem?UczenDegusta11 4d
5d Mobile authent. Help. Blizzard mobile app dont install in iphone 4 text: Invalid CORS request. Anyone can help pls.SleepyBear1 5d
5d Connection disconnects on Hearthstone with powerline. Hi, I have been doing a lot of tests lately with my networking equipment and I have noticed that for some reason my powerline homeplugs do not like Hearthstone. I have narrowed it down to the homeplugs because the issue is the same on two different computers and I am not receiving any disconnects with either WiFi or a direct Ethernet connection. However the reason I do not think these homeplugs are faulty is because pretty much every game outside of Hearthstone is playing fine on them I have even been playing Destiny for over 10 hours this week without any network issues so I am confused to what is the problem here. Can anyone help me with this?Edstudios22 5d
5d unplayable! this has been happening for months I've been trying to play hearthstone on my PC, but whenever i do i keep getting disconnected from battlenet and it crashes the game. i don't get disconnected when i play any other games such as World of Warcraft... so it isn't my internet, i was able to play on my old laptop without this happening and also on my phone without getting disconnected, its only on my computer, i've tried many of the "solutions" i've found on the forms suggested by the Devs and none has workedbirbeck1 5d
6d Failed to create a graphics context Whenever I try to go on Battle.net to open Hearthstone I keep on getting the same message. ''Failed to create a graphics context. If you receive this error again, check that your graphics drivers are up-to-date and that your system meets the minimum requirements.'' Helpefcwrighty18 6d
6d Get disconnected and reconected every game! My game loads up fine but I get disconnected nearly every game. It reconnects me and I can finish my game but then I have to reopen and load up hearthstone all over again and I have no idea why this is happening. Some help here would be appreciated as it is making the game unplayable for me as I don't wont to have to reopen the game each and every match.Cylonater16 6d
16 Jun Freeze upon quitting 9/10 times when I try to close Hearthstone it will freeze. Nothing happens until I click a load of times prompting Windows to show the "Program has stop responding" dialog box. This is inconvenient but perhaps not the most pressing matters.Tot99912 16 Jun
16 Jun Login issue on mobile (IOS) Hi, I keep getting "Closed. Unable to connect. Please check your internet connection." message on Iphone6 IOS 9.x. Wasnt able to login at least once yet. I have solid 4G, e.g. browsing this site and sending this msg works without any issue. Restart (sw&hw) didnt help at all. Any idea? Thanks!Stormrage1 16 Jun
16 Jun Graphics missing Having a horrible glitch with my game, it seems like all the textures aren't loading and is very bugged out. It will actually sort itself out if I play a game but it persists for the first few moments in a game and it returns after the game is finished. Example: http://imgur.com/hnZYfl0Liljrkid13 16 Jun
15 Jun No names showing on opponent, myself or card names. Hello, I'm having a problem that recently no names have been showing on cards (the images and descriptions are fine, just no name) at any time (in game, or collection). During games I can't see my name or my opponents name, there's just nothing there. When I start up hearthstone, just before the "Hearthstone" word comes onto screen (while loading) a white rectangle covers that area, maybe that's useful information. It's not a major problem but it's a bit annoying. Anyway to fix this? Thanks.Shuaib15 15 Jun
15 Jun Heathstone mobile and 4g Why can't I play hearthstone on my mobile anymore after last patch????? I can login. But if I manage somehow to start a game it crashes. Only on 4g. When playing WiFi no problems at all. People around here with the same issues?AhuDahu0 15 Jun
15 Jun Mobile anoying bug Where van i find the hearthstone mobile bug report fort EU servers?AhuDahu1 15 Jun
15 Jun Relogin in the game Hello. I have a problem that start few days ago. I play HS on Iphone and when i am opening the game, i always login in the game. I tried to re install, but it wasn't help. It's pretty annoying every time enter login and password. T hanks for help)Akatosh0 15 Jun
15 Jun Discover causing disconnect Playing any discover effect, including adapt, would cause my client to softlock until the turn was ended. This effect only applied to discover cards played by myself. The three card choices would not appear. This was in a windows 10 PC client after the most recent patch was applied.Death0 15 Jun
15 Jun Can't log in (Diablo's demons) When i try to log in i just get shut down and the game goes offline, then it says something about Diablos Demons and that I should try again later... The problem is that is been like this for the last 6 hours. It works fine on my phone but I can't log in on my computer. Is this just a problem for me or is anyone else having this issue?JVonBond17 15 Jun
14 Jun Not enough space I cant download hearthstone (android) on my phone. It says that I dont have enough free space but I do have 8gb free sd card and 2gb device memory but nope it needs more. Ive tried everything. My phone is Huawei .Sey0 14 Jun
14 Jun stuck on "download in background" on mobile, it NEVER updates automatically using wifi even though it's set this way? everytime I boot Hearthstone it's stuck on "we can download in the background" then after about 15mins it prompts to use cellular and again to ask if I'm sure. Then it remains stuck for another 5mins with "we can download in the background" followed by a popup message to "go to the google play store!" -- here I must click update again and now it finally downloades an update. this is getting really annoying usually I'm out of that free time by the time I've run through all these stepsTwlJoch0 14 Jun
14 Jun It's a busy day for Blizzard Services Estimated wait - 60 minutes. 60 minutes? SIXTY MINUTES?!?!?Horton1 14 Jun
14 Jun Wait times to get onto client What is with the stupid wait times to get onto the battle.net client , 1hour plus wait timessacra881 14 Jun