Hello Yolo,When playing a charge minion, please wait until the summoning animation(s) is over - doing otherwise might trigger some odd issues.This said though, please use this forum to report bugs - the Technical support one is not the best place for these reports and we can't perform the investigation required.Thank you!_____________________________________________________________Feedback? Click here! https://www.surveymonkey.com/s/Vyraneer

20/02/2019 19:16Posted by MrFicusSame here guysMrFicus, if you already tried troubleshooting steps in our support article (basic and advanced), please open your own thread, and add there a link to your System Report file, so we can better assist you. You can upload your file to Pastebin or to another website of your choice - just make sure an account isn't required to access them. Thank you!Note: thread locked - necroposting._____________________________________________________________Feedback? Click here! https://www.surveymonkey.com/s/Vyraneer

Hello Savel35rus,If the app store that comes with the phone (which is not GooglePlay) is installed, try uninstalling it, otherwise the app store will attempt to update Hearthstone to the manufacturer's region (china). You should be able to play the game normally if you install it from Google Play. :)_____________________________________________________________Feedback? Click here! https://www.surveymonkey.com/s/Vyraneer

12/02/2019 14:24Posted by BoobyTrapMSInfo https://pastebin.com/2EUxLbZWDxDiag https://pastebin.com/9Nte7MGMHope this help to find what the problem isHello BoobyTrap,Your MSInfo file is incomplete and missing quite a big chunk. However, I would like to recommend you an update of your system drivers. Your GPU drivers, for example, are quite old. Your system is running with 388.13 version - it was released in 2017, if I recall correctly. The most recent version for your video card should be 418.91, released a few days ago.Additionally, please make sure Game DVR is disabled.Hope this will help you…

13/02/2019 12:41Posted by CYNERGY94Since my last Hearthstone app update I have had a lot of games where it will just freeze the round and nothing happens until I close the app down. I can select cards emote etc but nothing can be played and the timer doesn't ever go down.Hello guys,If you are still encountering this issue, please force-stop the app, uninstall it, and then reinstall it again after restarting your device.Please make also sure you device meets the minimum system requirements indicated here._____________________________________________________________Feedback? Click here! https://…

Hello GreenThunder,09/02/2019 19:37Posted by GreenThunderPink lines where card names should be, card backs and face heroes blacked out and once the entire screen was pink.If clearing data and cache and reinstalling the app didn't help, please get in touch with device's manufacturer to make sure this is not a system/hardware issue. Unfortunately, we can only offer a basic troubleshooting for mobile devices, and this is not something we can assist you with via forum.Note: 10/02/2019 13:26Posted by GreenThunderIt runs Android 7.1.2.If I recall correctly, the latest official version for your devic…

09/02/2019 20:56Posted by BoobyTraptried everything Nenyasqi saidIf you are using Windows Defender, make sure you disable real-time protection!09/02/2019 20:56Posted by BoobyTrapIt also not possible for me to see the extra info about how to get the DxDiag and MSInfoWhat do you mean? The support article Neny provided can be opened but the one containing instructions to obtain diagnostic files gives an error? If that's the case, please let us know what error you get, so we can have a look!As for the files, please follow the steps below! :)MSInfo1. Press Windows Key + R.2. Type MSInfo32 and press…

Hello GreenGuy,Could you please add here a link to your DxDiag and MSInfo files? (System Report if you're using a Mac). You'll find detailed instructions here, and you can upload your files to Pastebin, or to another similar website of your choice.Note: if you're using Windows and have Windows Defender installed, try disabling the real-time protection and see if it helps._____________________________________________________________Feedback? Click here! https://www.surveymonkey.com/s/Vyraneer

04/02/2019 13:05Posted by SarphisOkay so I'm on a military base and I cannot restart the modem (don't have access to it). Am I just screwed?Hi Sarphis, You might want to contact your network administrator and check with them if this is something they can assist you with. I would also recommend you try other steps as well though, the ones that you can do yourself on your computer - you'll find them here.Note: I'll be locking this thread now as it was created in 2015 and links posted back then are not active anymore. Should you have further questions, please do not hesitate to open your own and …

09/01/2019 19:38Posted by BlackcheetaI checked and it wasn't.Turned it on and restarted battle.net and hearthstone. Changed the volume in HS, closed HS, turned off b.net and started it all up again.Hello Blackcheeta,This looks like a possible issue with permissions. Are you using a Windows or a Mac? Could you please create a new administrator account and use it to launch the Blizzard app and the game?_____________________________________________________________Feedback? Click here! https://www.surveymonkey.com/s/Vyraneer