Common Issues & Fixes – Please Read Before Posting

Technical Support
Hot Topics
Please follow @BlizzardCSEU_EN for current service status. For known in-game issues, see here.

Here's what you're contacting us about right now:

  • [MOBILE] Android – There is not enough space on your device
    There are multiple reasons for this error to occur.
    1) Please try to reset the Cache on your device first (Settings > Storage > Tap on Cached data > Delete).
    2) Review permissions: Hearthstone requires access to the internal storage of your device (Control App Permissions, Google Help) in order to install and update itself.
  • No Chest Rewards
    Some players may not see a chest with rewards for ranked play. This is simply a visual bug and all rewards that you meant to receive are correctly added to your account. If you don’t see them added to your collection, please reset your password.
  • No turn time/card hovering
    If this happens it usually means that one or both players have experienced a disconnection issue. Both players will incur a loss. The developers are working to improve stability.
  • Bug reports
    Please submit your bug reports here.

Common Issues & Workarounds
Click on the type of issue you are experiencing for advice on how to resolve:

If your issues persist after trying all of the troubleshooting steps in the article, please read this post on how to create an effective thread.

Join the Conversation

Return to Forum