Oops! The game crashed.

Technical Support
Got a new PC, everything is working fine except I can't seem to start Hearthstone, as soon as I try i get the above message.

- I've tried resetting in-game options.
- My drivers are up to date.
- Tried scan & repair

Get this in the error log:

Unity Player [version: Unity 5.6.5p4_b2e485dc4641]

Hearthstone.exe caused an Access Violation (0xc0000005)
in module Hearthstone.exe at 0023:0196f157.

Error occurred at 2019-01-11_221658.
C:\Games\Hearthstone\Hearthstone.exe, run by Me.
39% memory in use.
0 MB physical memory [0 MB free].
0 MB paging file [0 MB free].
0 MB user address space [3746 MB free].
Read from location 0000000e caused an access violation.

Context:
EDI: 0x0000000e ESI: 0x00005853 EAX: 0x00000000
EBX: 0x00000008 ECX: 0x02002390 EDX: 0x00000000
EIP: 0x0196f157 EBP: 0x004ff150 SegCs: 0x00000023
EFlags: 0x00210246 ESP: 0x004ff13c SegSs: 0x0000002b

Bytes at CS:EIP:
0f b7 37 53 56 83 c7 02 e8 c0 1c 01 00 59 59 85

In my output log I'm getting:
ERROR: SymGetSymFromAddr64, GetLastError: 'Poging om toegang te verkrijgen tot ongeldig adres.' (Address: 0196F157)
0x0196F157 (Hearthstone)
ERROR: SymGetSymFromAddr64, GetLastError: 'Poging om toegang te verkrijgen tot ongeldig adres.' (Address: 0196F2E4)
0x0196F2E4 (Hearthstone)
ERROR: SymGetSymFromAddr64, GetLastError: 'Poging om toegang te verkrijgen tot ongeldig adres.' (Address: 018FC04D)
0x018FC04D (Hearthstone)
ERROR: SymGetSymFromAddr64, GetLastError: 'Poging om toegang te verkrijgen tot ongeldig adres.' (Address: 018FC16E)
0x018FC16E (Hearthstone)
ERROR: SymGetSymFromAddr64, GetLastError: 'Poging om toegang te verkrijgen tot ongeldig adres.' (Address: 0138B233)
0x0138B233 (Hearthstone)
ERROR: SymGetSymFromAddr64, GetLastError: 'Poging om toegang te verkrijgen tot ongeldig adres.' (Address: 0138FCCE)
0x0138FCCE (Hearthstone)
ERROR: SymGetSymFromAddr64, GetLastError: 'Poging om toegang te verkrijgen tot ongeldig adres.' (Address: 013D3A16)
0x013D3A16 (Hearthstone)
ERROR: SymGetSymFromAddr64, GetLastError: 'Poging om toegang te verkrijgen tot ongeldig adres.' (Address: 01364CBC)
0x01364CBC (Hearthstone)
ERROR: SymGetSymFromAddr64, GetLastError: 'Poging om toegang te verkrijgen tot ongeldig adres.' (Address: 01366AF8)
0x01366AF8 (Hearthstone)
ERROR: SymGetSymFromAddr64, GetLastError: 'Poging om toegang te verkrijgen tot ongeldig adres.' (Address: 017D7403)
0x017D7403 (Hearthstone)
ERROR: SymGetSymFromAddr64, GetLastError: 'Poging om toegang te verkrijgen tot ongeldig adres.' (Address: 01156FEB)
0x01156FEB (Hearthstone)
ERROR: SymGetSymFromAddr64, GetLastError: 'Poging om toegang te verkrijgen tot ongeldig adres.' (Address: 01931B78)
0x01931B78 (Hearthstone)
ERROR: SymGetSymFromAddr64, GetLastError: 'Poging om toegang te verkrijgen tot ongeldig adres.' (Address: 0196F814)
0x0196F814 (Hearthstone)
0x74E08484 (KERNEL32) BaseThreadInitThunk
0x773B3AB8 (ntdll) RtlAreBitsSet
0x773B3A88 (ntdll) RtlAreBitsSet

(Dutch OS) :)

Anything else I can try ?
Hi.
Try steps described here:
https://eu.battle.net/support/en/article/27703
If this does not help, perform the DxDiag and MSInfo tests:
https://us.battle.net/support/en/article/12988
Paste the results on pastebin.com or a similar website. Enter the link here.
Hey Raxr, I've tried those steps in article 27703 already, but didn't help. It's a brand new system, still fresh, not much software on it yet.

I've pasted the files on pastebin.

MSInfo: https://pastebin.com/mzsPdf3L
DxDiag: https://pastebin.com/BRpN20NV
Hi CBA,

I couldn't help but notice that you are using Citrix Indirect Display Adapter - I've seen a few cases where its removal helped to resolve crash issues. Could you please try and uninstall it completely?
Please check also if the issue persists with a single monitor setup. :)

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Ok, I will try later, I'm on duty atm and need Citrix to connect to work.
12/01/2019 12:43Posted by CBA
Ok, I will try later, I'm on duty atm and need Citrix to connect to work.
Sure, just give it a go when you have time. You might also try and disable it from your device manager first and see if it'll be enough. If it doesn't help, try uninstalling as well.

Let us know and...have a great day!

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Feedback? Click here! https://www.surveymonkey.com/s/Vyraneer
Yeah I've tried disabling as soon as i've red the post, but that didn't work :)
Yes, Citrix has caused similar problems in the past, and disabling alone has no effect, and uninstalling completely yes. If you have the opportunity to do so, try it.
Ok, done working, my 7day duty is done, uninstalled Citrix Workspace and pressed play ... guess what happens, it works.
Gonna install an older plugin for work then :)

Thanks guy's!
Thanks for updating your thread, glad to hear the issue is resolved. Locking this thread now.

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