Lost All Cardbacks from Heroic Modes

Technical Support
That title pretty much says it all, just logged in today and while i do have the majority of the cardbacks that i acquired i am missing everything from the Adventures.
To be exact:
Heroic Naxxramas
Nefarian
Staff of Origination
The Blue Portal (I just got this yesterday after finishing the dreaded Heroic Chess!)

I do have access to all Adventures and they do show as completed.
Hello XpsNG,

Please double check the email address you're using to login, as well as the region you're connecting to.

_________________________________________________________
How's my driving? Let me know! https://www.surveymonkey.com/s/Hagut
01/02/2019 08:22Posted by Hagut
Hello XpsNG,

Please double check the email address you're using to login, as well as the region you're connecting to.

_________________________________________________________
How's my driving? Let me know! https://www.surveymonkey.com/s/Hagut


Everything seems fine no problem there. It's my EU Acc i am having trouble with (main acc)
It doesn't look like you have unlocked those cardbacks on this account. If you are certain you have, please do contact our support team directly so they can look into this for you.

_________________________________________________________
How's my driving? Let me know! https://www.surveymonkey.com/s/Hagut
If i may link for you to see that the Adventures are unlocked, finished yet the cardbacks are not... Just yesterday everything was fine.

https://imageshack.com/a/img924/3990/hv9yDi.jpg
https://imageshack.com/a/img922/4280/jTA4aN.jpg
https://imageshack.com/a/img923/1307/FDovdb.jpg
https://imageshack.com/a/img921/2292/Kha0SB.jpg
https://imageshack.com/a/img923/6260/KlXK3a.jpg
Please get in touch with our support team and they'll look into this for you ;)

_________________________________________________________
How's my driving? Let me know! https://www.surveymonkey.com/s/Hagut
01/02/2019 09:52Posted by Hagut
Please get in touch with our https://battle.net/support/help/?utm_source=internal-support_forums&utm_medium=posting&utm_campaign=BlizzardCSEU&utm_content=contact" class="bml-link-url2">support team</a> and they'll look into this for you ;)

_________________________________________________________
How's my driving? Let me know! <a href="https://www.surveymonkey.com/s/Hagut


Got it fixed! Logged in with the Americas Acc, got the monthly rewards, logged out, went to the EU Acc again and the cardbacks are back. Thanks for your trouble!
That's fantastic to hear, thanks for the update XpsNG ;)

_________________________________________________________
How's my driving? Let me know! https://www.surveymonkey.com/s/Hagut
01/02/2019 09:58Posted by XpsNG
01/02/2019 09:52Posted by Hagut
Please get in touch with our https://battle.net/support/help/?utm_source=internal-support_forums&utm_medium=posting&utm_campaign=BlizzardCSEU&utm_content=contact" class="bml-link-url2">support team</a> and they'll look into this for you ;)

_________________________________________________________
How's my driving? Let me know! <a href="https://www.surveymonkey.com/s/Hagut


Got it fixed! Logged in with the Americas Acc, got the monthly rewards, logged out, went to the EU Acc again and the cardbacks are back. Thanks for your trouble!


Thanks this fixed it for me too.
07/02/2019 19:32Posted by Tayen
Thanks this fixed it for me too.

Happy days ;)

I'm now going to lock this thread though seeing as the issue has been resolved.

_________________________________________________________
How's my driving? Let me know! https://www.surveymonkey.com/s/Hagut

Join the Conversation

Return to Forum