Lost all my progress!!

Technical Support
So i played hearthstone for a while and spent some money on the game then i stopped playing for a year or two and now i wanted to come back to the game but when i log in to my account im forced to do the tutorial again and ive lost all my progress. Maybe I had the game on another account but i cant remember having other battle net accounts, so if someone could help me i would appreciate it!
Hey Wintor,
09/02/2019 22:37Posted by Wintor
Maybe I had the game on another account but i cant remember having other battle net accounts, so if someone could help me i would appreciate it
It does indeed sound like that. Please contact support directly and they will do their best to get you back online with your original account.
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https://www.surveymonkey.com/r/Nenyasqi
10/02/2019 10:00Posted by Nenyasqi
Hey Wintor,
09/02/2019 22:37Posted by Wintor
Maybe I had the game on another account but i cant remember having other battle net accounts, so if someone could help me i would appreciate it
It does indeed sound like that. Please https://battle.net/support/help/product/hearthstone/1398/1422/channels?utm_source=internal-support_forums&utm_medium=posting&utm_campaign=BlizzardCSEU&utm_content=contact" class="bml-link-url2">contact support directly</a> and they will do their best to get you back online with your original account.
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<a href="https://www.surveymonkey.com/r/Nenyasqi

Amm, i tried but it wants my ID or something. I do not feel comfortable giving you my ID, so is there any other way to resolve this without having to give you my ID?
14/02/2019 20:55Posted by Wintor
Amm, i tried but it wants my ID or something. I do not feel comfortable giving you my ID, so is there any other way to resolve this without having to give you my ID?

We only use the ID for verification purposes and we abide by European privacy laws. As soon as the ID is checked, it's deleted from our systems; you can read more about it here.

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Wintor, the more likely explanation is that you played on a different server with your account.

There are 3 servers (Europe, Americas, Asia) and they are totally independent from each other. So if you switch to a different server that you haven't played on before, it's as if you've made a new account (you're forced to start with the tutorial and only have the basic card collection).

Here's how you switch servers:

On PC: open your battlenet client and go to the Hearthstone page. Directly above the blue 'PLAY'-button there's a small window that indicates which server you're about to boot into (it either reads 'Americas', 'Europe' or 'Asia'). Try all of them and see if your stuff is there.

On mobile: the server-selection window should be on the same screen that you log into the client from (with your email and password). I think it's somewhere in the upper right corner. I don't have the option to install the mobile app anymore, so I can't check for you.

Anyway, good luck to you!

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