How the hell do I add a friend?

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Yeah, stupid question I guess. Don't really care.

I have never wanted or needed to add somebody to my friends list from any HotS game I've played. Always gotten requests from others after matches. (PvE only)
Now the one time someone asks me to add them and I want to do it, I can't find any option to do so.

Is this only possible during the game? All I can see outside of it is the option to add battletag (I don't see the battletag, only the player name and that doesn't work) or email. On the desktop app there's a recent players list but it's set to a nonsensical 0 even after playing several games in a row.

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