CPU/GPU Utilization and Overheating Guidelines
Overwatch is a heavily threaded game with fairly complex rendering features. It will use as much of your computer’s CPU and GPU resources as you allow. If your CPU or GPU is not sufficiently cooled to handle running at the options selected in the game (along with any other applications that are running), the CPU/GPU might downgrade its performance while it is overheated. This problem can be exacerbated by overclocking of the CPU/GPU. In the worst cases it can cause your PC to automatically shut down. So if you find yourself in this situation what can you do? The first recommendation is to ensure that you have cleaned out the interior of your computer and all exhaust fans and heat sinks. This will allow your system to cool more efficiently. Secondly you can try shutting down any other applications that are running. These applications can contribute to overall CPU/GPU utilization and introducing overheating. If that does not address your concerns you should ensure that you have enabled LIMIT FPS and VSYNC in the video options. If you set both of these options to OFF you are instructing Overwatch to use as much of the CPU/GPU as it can. This will almost always result in either 100% utilization of the CPU (if your system is CPU limited) or 100% utilization of the GPU (if GPU limited). Setting LIMIT FPS to DISPLAY-BASED will limit the FPS to slightly above the refresh rate of your monitor (60 FPS for most, though some monitors refresh at higher rates). Setting VSYNC to ON will ensure you see no tearing when the screen is refreshed. In some cases, such as older laptops or systems generally prone to running hot, setting the LIMIT FPS to 30FPS might be advisable. If the GPU and CPU in your system are capable of preparing frames faster than the refresh rate then they will have an opportunity to idle during a portion of the frame (and cool down). This should resolve any concern with heavy utilization and/or overheating.0
Patching Issues - 12/10
We are currently working on the issues related to patching errors when attempting to update Overwatch. We will update this thread as soon as we have more information on this issue. In the meantime we apologise for the disruption this is causing this morning. _____________________________________________________ Na na na na na na na na na na na na na na na na Survey! https://www.surveymonkey.com/s/Tiogaradh79
Crashes? Performance Issues? Read this!
The future is now. Are you with us? We'll be using this thread to track known system and performance issues throughout launch. If you're encountering some problems check out the list below and give the steps a try before you create a new topic. Don't forget, the more bug-related issues can be found in the Bug Report Forum's Known Issues List. Crashes Crash - Intel Drivers, Laptops with Switchable Graphics Crash - I click Play, but Nothing Happens! Crash - Overclocked Memory Crash - No Compatible Graphics Hardware Was Found Crash - Mei's Left Click Causes a Crash In-Game and in Kill Cams Crash - D3DGear Causes Overwatch to Crash Crash - Unknown Error! Crash - Rendering Device Lost Performance Issues Performance - TV Displays Cutting Off Borders Performance - Running Slow While Multitasking (6-core CPUs or lower) Performance - Long Load Times, High Latency (Proxy/VPN/Network Optimizer) Performance - I Only Hear Sound Out of One Headphone Performance - Black Screen with only HUD Visible Performance - Troubleshooting Low Frame Rates19
Console Connection Troubleshooting
Hey folks, This thread will highlight the usual troubleshooting steps that you will want to try when experiencing connection issues on your Xbox One or PS4 console. 1. Completely close out the Overwatch application and restart it to see if the issue went away. Here's how to do that: ... ... 2. Run your console's built-in connection test (PlayStation 4) (Xbox One). 3. Shut down your console and reset the network devices. 4. If you're using a wireless connection, switch to a wired connection and try the game again. If the issue went away, there could be some signal interfering with the wireless connection that is making it unstable. 5. If your connection uses a modem and a router that are separate devices, bypass the router so that you are connected directly to the modem. If the issue persists, the issue could be that the router is not working as intended or is configured incorrectly. 6. If the above steps have not resolved the issue, we recommend following your console specific steps for PortForwarding your specific router. To do that, go to Portforward.com > Select your router's brand from the list > Select your router's model number > Select Overwatch for the console in question > Follow the steps provided ...0
Limited aspect ratios in Overwatch
Many of you have inquired about the lack of certain aspect ratios being supported in Overwatch. The developers have provided the reasoning behind their decision on what to support in the game below. ‘By keeping the aspect ratio fairly limited we were able to allow the artists (primarily UI and animators of first person geometry, but also environment artists) to focus on creating the best experience for the vast majority of the player base. Beyond just framing preferences, currently there is also a lot of stuff that happens just off the edge of the screen which was not intended to be visible. Taking all of these into account, we decided to limit our aspect ratio to provide a better overall experience that represents the quality bar we would like for the game. However, we are continuing to examine the implications of loosening this limit for a future patch.’0
Known and Common Issues
... Breaking Issues I am experiencing unnaturally high amounts of latency... This can be caused for a number of different reasons, some of which have already been documented on the Tech Support Forum. Please be sure to read the stickied posts in the Tech Support Forum for possible workarounds and follow the troubleshooting steps here. If none of the proposed solutions work for you, create a new thread and and copy there the results of your traceroute and pathping tests. All tests must be performed during a problematic moment or immediately after a disconnection! When I start a match sometimes people and weapons are invisible. It is possible for a player to load into the game before some assets have been fully loaded.. Upon trying to connect to a match, I get stuck loading for a long period of time and I am sent back the the lobby before I get in to the match... Substantially slow load times can prevent you from successfully entering a game. Try closing back ground applications, ensuring that your anti-virus software is up-to-date, and that there are no issues with your hard drive. If the problem persists, start a new thread on the Tech Support forum. I placed in the Top 500 but didn't get my rewards... External sites which display Overwatch statistics like seasonal rankings may incorrectly show players in the Top 500 who did not actually make it. Additionally there was a bug earlier in the season which could cause the Top 500 icon to show on player portraits when that player did not actually make the Top 500. I registered my key but get "No Overwatch License found" The physical box contains two keys: the game license key itself and the a key for the Widowmaker Noire skin. Please make sure that you have registered the game key and that you are logged in to the correct Battle.net account. Bugs We keep a list of known active issues at the top of the Overwatch Bug Report Forum.If you encounter a bug which is not currently listed please report it on the Bug Report Forum making sure to follow the Bug Report Forum Guidelines. Note: The Bug Report Forums require a US account in order to post. To create this, log into The Americas game region once, you should then be able to post on this forum normally. For information on changing your game region, please see the Global Play FAQ. Common Issues & Workarounds For advice on the most common type of issues please click on the support category: Account & Security (Hacked/Can't login/Authenticator etc.) Installation & Patching (Stuck/Slow downloads/BLZXXXXX errors etc.) Connection & Latency (Lag/Disconnections/Unable to Connect etc.) Performance & Stability (Crashes/Low FPS etc.) If your issues persist after trying all of the troubleshooting steps in the relevant article, please create a new thread describing your issue in as much detail as possible, include any error messages you are receiving as well as what trouble shooting steps you have taken to try resolve the issue.0
Welcome to the Technical Support Forum!
Welcome to the Beta Technical Support forum! This forum provides players with a place to discuss technical issues with each other and official Blizzard representatives. While this forum is NOT intended to replace our support contact channels, players are encouraged to ask questions, share advice, and participate in on-going discussions here. Accordingly, it is of utmost importance that all players treat each other with courtesy and respect. For more information, please review the Forum Code of Conduct. Our MVPs are also here to help: Ananda Cazzéh Celiby Danellos DeanX Nyshae Omachi Oussebon Saneko Shammoz2