Crashes on AMD Drivers (UPDATED Dec 12th)

Technical Support
Aug 10
(Edited)

(Update Dec 12th): AMD released driver 17.12.1 today. Per AMD this new driver should stop the crashing we had been seeing with the older drivers. We do recommend updating the AMD GPU driver to version 17.12.1. Please keep in mind that this will not address all Rendering Device Lost crashes, as only a certain portion of them were due to this driver conflict. Still, we recommend that all AMD users try using the new drivers and let us know if you continue to see issues.

NOTE: With driver version 17.12.1 you may see lower performance than with previous driver versions.

Workaround post below
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Important: the steps below should not be attempted on Windows 10 Fall Creator's Update (build 16299). Unfortunately the older drivers have been reported to have some compatibility conflicts with the Fall Creator's Update. (17.10.2 was the first driver with Fall Creator's Update support.) This may cause other issues with other programs, or Overwatch itself. If you are on Fall Creator's Update, you'll need to wait for a driver fix or roll back to a previous build of Windows.

Hey all,
We've received a very large number of reports concerning crashes and hangups of the game client with the most recent patch, and it appears the problem is a conflict with recent builds of AMD drivers. Each of the following builds are affected:

    17.7.2
    17.8.1
    17.8.2
    17.9.1
    17.9.2
    17.9.3
    17.10.1
    17.10.2
    17.10.3
    17.11.1
    17.11.2
    17.11.3
    17.11.4


We've contacted AMD and are working with them on the issue, and it's a known issue as of the 17.9.1 through 17.11.4 drivers. The crashes are of several types, from Rendering Device Lost crashes, to Unexpected Error Occurred crashes, and even some Blue Screens of Death.

If you are using these recent drivers, please be aware that you will be prone to performance issues and crashes. I recommend against playing competitive until you are sure you are not crashing again. We are unable to remove penalties incurred due to this issue as the crashes do affect your teammates. Many players are able to resolve their crashes by temporarily removing any and all graphics card overclocking. If you have a factory overclocked graphics card, you will also want to disable the factory overclock.

Potential Work Around
AMD mentions that "Disabling Radeon ReLive as a temporary workaround may resolve the issue."


If this fails, the majority of other issues are resolved as follows:

First, download the 17.7.1 driver version from AMD.
    1. Visit the AMD Driver Website
    2. On the Manually Select your Driver box, fill out the information on your graphics card and operating system and click Display Results
    3. On the new page that comes up, look to the Helpful Links section on the right. One of the options is Download Previous Drivers & Software. Navigate to this link.
    4. Download the Crimson ReLive Edition 17.7.1 Optional Driver and save it somewhere you can find it. Don't use this yet


Now, we need to fully clear the newer driver with a tool called Display Driver Uninstaller.
    1. Download Display Driver Uninstaller from The Wagnard Mobile Forum (Click “Official Download Here” near the bottom of Wagnard's first post. It will automatically download)
    2. Run the Display Driver Uninstaller file you downloaded and extract it to your desktop
    3. On your desktop, click Display Driver Uninstaller and run it. You may get better results if you run this in Safe Mode.
    4. Click Clean and Restart
    5. After restart, install the 17.7.1 driver we downloaded earlier.


If you continue to have issues, please feel free to contact support. Make sure to mention you've already followed the instructions in this post so we don't send them to you again.

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