Starcraft II Technical Support

11 Apr No Exp from Co-Op mision Hello When i finish Co Op mission, sometimes i have to wait for game results.. and they never come. Clicking leave, i not get any point from the game.TimelessOne1 11 Apr
06 Apr Missing map - need to get it online ASAP Suddenly, the map named "Big Game Hunters (No-Unit-Limit)" is gone in the EU server and unable to play. It is created by Ramires. Can this great map be recovered ASAP? So many people are missing this map. map link - battlenet:://starcraft/map/2/139263WirY0 06 Apr
04 Apr "UNABLE TO OPEN SAVED GAME" - CAMPAIGN Continuation of this thread https://eu.battle.net/forums/en/sc2/topic/17615643845 Bug still exists, can't get !@#$ done in the lotv campaign. Will there ever be a fix?rekuzar8 04 Apr
04 Apr Constant Disconnects @ 6mins 30 secs in VS games I constantly get disconnected at 6 mins 30 secs (give or take a second) Havent anything non standard in hosts files Have tried a repair and reinstall. restarted PC and network equipment WinMTR as follows |------------------------------------------------------------------------------------------| | WinMTR statistics | | Host - % | Sent | Recv | Best | Avrg | Wrst | Last | |------------------------------------------------|------|------|------|------|------|------| | 192.168.3.1 - 96 | 104 | 5 | 0 | 0 | 1 | 0 | | No response from host - 100 | 100 | 0 | 0 | 0 | 0 | 0 | | No response from host - 100 | 100 | 0 | 0 | 0 | 0 | 0 | | 128.hiper04.sheff.dial.plus.net.uk - 0 | 498 | 498 | 6 | 9 | 96 | 6 | | core1-be1.colindale.ukcore.bt.net - 0 | 498 | 498 | 6 | 9 | 92 | 6 | | 194.72.16.114 - 0 | 498 | 498 | 6 | 11 | 92 | 6 | | No response from host - 100 | 100 | 0 | 0 | 0 | 0 | 0 | | ae1-br01-eqld5.as57976.net - 1 | 494 | 493 | 13 | 29 | 432 | 13 | | et-0-0-2-br02-eqam1.as57976.net - 3 | 441 | 429 | 12 | 85 | 4180 | 13 | | et-0-0-67-pe02-eqam1.as57976.net - 2 | 478 | 473 | 13 | 17 | 104 | 14 | | 185.60.112.157 - 2 | 478 | 473 | 13 | 17 | 104 | 13 | |________________________________________________|______|______|______|______|______|______| WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider |------------------------------------------------------------------------------------------| | WinMTR statistics | | Host - % | Sent | Recv | Best | Avrg | Wrst | Last | |------------------------------------------------|------|------|------|------|------|------| | 192.168.3.1 - 12 | 347 | 307 | 0 | 0 | 5 | 0 | | No response from host - 100 | 102 | 0 | 0 | 0 | 0 | 0 | | 129.hiper04.sheff.dial.plus.net.uk - 99 | 103 | 2 | 6 | 6 | 6 | 6 | | 128.hiper04.sheff.dial.plus.net.uk - 0 | 505 | 505 | 6 | 10 | 96 | 6 | | core1-be1.colindale.ukcore.bt.net - 0 | 505 | 505 | 5 | 10 | 96 | 6 | | peer1-et-0-0-1.interxion.ukcore.bt.net - 0 | 505 | 505 | 6 | 10 | 96 | 7 | | No response from host - 100 | 102 | 0 | 0 | 0 | 0 | 0 | | ae1-br01-eqld5.as57976.net - 2 | 485 | 480 | 13 | 30 | 443 | 13 | | et-0-0-2-br02-eqam1.as57976.net - 3 | 452 | 440 | 12 | 72 | 4706 | 13 | | et-0-0-67-pe01-eqam1.as57976.net - 1 | 501 | 500 | 13 | 17 | 103 | 13 | | 137.221.66.41 - 0 | 505 | 505 | 13 | 17 | 103 | 14 | | 185.60.112.158 - 1 | 501 | 500 | 13 | 17 | 104 | 14 | |________________________________________________|______|______|______|______|______|______| WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider |------------------------------------------------------------------------------------------| | WinMTR statistics | | Host - % | Sent | Recv | Best | Avrg | Wrst | Last | |------------------------------------------------|------|------|------|------|------|------| | 192.168.3.1 - 24 | 256 | 197 | 0 | 0 | 3 | 0 | | No response from host - 100 | 99 | 0 | 0 | 0 | 0 | 0 | | No response from host - 100 | 99 | 0 | 0 | 0 | 0 | 0 | | 128.hiper04.sheff.dial.plus.net.uk - 0 | 491 | 491 | 6 | 10 | 98 | 7 | | 195.99.125.136 - 0 | 491 | 491 | 6 | 10 | 98 | 8 | | peer2-et-0-0-4.slough.ukcore.bt.net - 1 | 487 | 486 | 6 | 12 | 105 | 7 | | No response from host - 100 | 99 | 0 | 0 | 0 | 0 | 0 | | ae1-br01-eqld5.as57976.net - 0 | 491 | 491 | 13 | 30 | 432 | 31 | | et-0-0-2-br02-eqam1.as57976.net - 3 | 438 | 426 | 12 | 76 | 4706 | 13 | | et-0-0-67-pe02-eqam1.as57976.net - 0 | 491 | 491 | 13 | 17 | 104 | 15 | | No response from host - 100 | 99 | 0 | 0 | 0 | 0 | 0 | | No response from host - 100 | 99 | 0 | 0 | 0 | 0 | 0 | | No response from host - 100 | 99 | 0 | 0 | 0 | 0 | 0 | | No response from host - 100 | 99 | 0 | 0 | 0 | 0 | 0 | | No response from host - 100 | 99 | 0 | 0 | 0 | 0 | 0 | | No response from host - 100 | 99 | 0 | 0 | 0 | 0 | 0 | | No response from host - 100 | 99 | 0 | 0 | 0 | 0 | 0 | | No response from host - 100 | 99 | 0 | 0 | 0 | 0 | 0 | | No response from host - 100 | 99 | 0 | 0 | 0 | 0 | 0 | | No response from host - 100 | 99 | 0 | 0 | 0 | 0 | 0 | | No response from host - 100 | 99 | 0 | 0 | 0 | 0 | 0 | | No response from host - 100 | 99 | 0 | 0 | 0 | 0 | 0 | | No response from host - 100 | 99 | 0 | 0 | 0 | 0 | 0 | | No response from host - 100 | 99 | 0 | 0 | 0 | 0 | 0 | | No response from host - 100 | 99 | 0 | 0 | 0 | 0 | 0 | | No response from host - 100 | 99 | 0 | 0 | 0 | 0 | 0 | | No response from host - 100 | 99 | 0 | 0 | 0 | 0 | 0 | | No response from host - 100 | 99 | 0 | 0 | 0 | 0 | 0 | | No response from host - 100 | 99 | 0 | 0 | 0 | 0 | 0 | | No response from host - 100 | 99 | 0 | 0 | 0 | 0 | 0 | |________________________________________________|______|______|______|______|______|______| WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider Thanks in advanceekoh1 04 Apr
31 Mar Nothing works: 'not available while ...' The game launches normally, but once in the game, I cannot play anything. The 'ranked' button is grayed out and stays gray forever. I cannot join any arcade either. The only button I can press is 'unranked', but after being pressed it also goes gray, and I now get the infamous 'not available while initializing game mode.' I have tried multiple things listed on these forums, like resetting network connection, scan and repair, adding ports, deleting bnet folders, etc. Nothing helps. EDIT: Disabling the firewall and antivirus does not change anything.Sinus3 31 Mar
30 Mar Can't level up Master lvl in Coop Before the last patch I could level up to Master lvl 93. But now, since the Warchest tab has dissapeared from the collection tab, Xp earned is shown with all the bonuses, But now there is a msg "You are at max lvl - 90" You cant ascent further" ???????? Pls fix this !RAVIATOR0 30 Mar
30 Mar Can't save game I've looked through a whole lot of posts now, some years back and apparently there's still no solution. My error is like those that many reported - I can save the game in the sense that the game still produces files in my documents folder, sometimes it is successful, sometimes it isn't, but there's no consistency to it. I have taken full ownership, I'm playing on an administrator account, I have tried deleting the folder and the recreated one has the same issues and nothing has any consistent answer. I can't understand how after so many years there's still no solution or any real effort to fix this. I know it's not about permissions because if it was permissions then I wouldn't be able to create those not working 3mb saves in the first place.Zero6 30 Mar
28 Mar Game keeps dropping Yo! After starting to play SC2 again a couple of days ago, I have struck a problem today where the game keeps dropping randomly during games. Typically about 3-4 minutes into the game I lag out and am prompted with the "waiting for server" window before being kicked out with a defeat to my name, quite annoying given my relative success in games. For the first couple of hours this happened every 3rd-4th game, but now it has happened 4 games in a row. I've tried rebooting hoping that would solve the issue, but it kept me going for 1 game before returning to old sins. Worth noting that this happens with no appearant issues with any other service than SC2. Is this some kind of known issue? Potentially with an easy solve?:) Help me please:')Aimless5 28 Mar
28 Mar Mouse lags with keyboard presses I already lost several games because of my mouse lagging when a keyboard key is pressed. It seems to be related with switching the game from windowed mode to full screen mode. I never had this issue with HotS. I'm playing the game on a Macbook pro OSX 10.10.5. Any solution?Legion10 28 Mar
26 Mar Eliminated from tournament and MMR reset to 0 I was eliminated from a tournament before the game started, and after that my MMR was reset to 0CherryOnTop1 26 Mar
24 Mar War Chest: Katowice 2019 purchase period Hey, I wanted to buy the War Chest: Katowice 2019 but it seems that is now unavailable! I had in mind March 14th being the deadline as mentioned in https://warchest.starcraft2.com/en-us/ Is this date wrong? Will it be available again (before just the skins become available later this year)? Best wishes, PS. I hope I posted this in the right forum section.Mattfurion3 24 Mar
22 Mar CLIENTSIDECACHE_READ_BAD_HASH Just installed the game, tried to search for a match and this error pops up. I looked through a bunch of forums/fixes and nothing worked and resorted to creating a new topic about this. Please comment your ideas.Derangd1 22 Mar
04 Apr Translate game to new language Hi! In my opinion, it would be really awesome, if the game could be translated to other languages, or atleast give them a title, to let those try out StarCraft II, who doesnt speak english.Crafting2 04 Apr
21 Mar StarCraft 2 is crashing windows 10 (1709) PC I have tried : Running in 32 bit mode, running in compatibility mode, running SC2Switcher.exe (which throws up “an error occurred starting StarCraft II. please try again (error 5:740)” unless I run in admin mode. I have also tried dropping the CPU affinity (on both switcher, starcraft2 & battle craft launchers). I have tried all the documented work arounds. Nvidia GeForce GTX 680 – Alienware Aurora I am a little annoyed to say the least as my laptop doesn’t experience this crashing which wipes the whole pc out the only option is a hard switch off NO OTHER GAME does this! Nothing appears in the logs either. Is there a solution coming or available or do I ditch Battlenet ? I’m not risking the pc hardware to these critical failures – this has been going on for a while (multiple versions of battlenet & starcraft)Bryn3 21 Mar
17 Mar Online profile view incorrect Hey everyone, I noticed that when I want to view my profile online, the information there regarding the achievements is incorrect. Even the portrait doesn't match. Is it a bug or can I fix it somehow? Thank you for an answer ;)SkrvSn1 17 Mar
14 Mar No mouse pointer on Mac No mouse pointer Mac Book Pro 2017Lunatik2 14 Mar
14 Mar Battle.net Account Locked - Action Required‏ ... I just want to ask if anyone else on the board has had this experience before, and if so, is it something I should actually be worried about?Pamyu9 14 Mar
13 Mar Good computer, internrt, still lags I have computer that should handle sc2 in ultra no problem, yet i play on low and get lag. I have great internet with checkpoint router that cost 900$ Yet i STILL LAG... its like 4 games all good then 2 games lags... Oh i also stream on twitch... Help please..avilo7 13 Mar
13 Mar Entering game bug Hello, since about 2 weeks I'm facing a problem. Whenever I played a game of Direct Strike and attempt to enter a second game, I can't connect. My console just shows: 'connecting to lobby', for ever.. nothing happens. I also can't cancel joining the lobby, I just have to wait. What works for me is closing the client or just logout and re-log. This issue is new to me. Problem: the game doesn't connect to a lobby whenever I played a game. I have to restart starcraft or re-log into my account. I hope this can be fixed! :D Greetz, BenSaerephiox2 13 Mar
10 Mar Can't post on the US forum Good day, When trying to post a bug here I was redirected from to the US forum. I created an in-game character for the Americas region, and played a game. However, I can't properly log in on us.battle.net/forums . This means after logging in, on the upper right it still writes "My Account" instead of my id. Or, sometimes it seems like I'm logged in, but when hovering over "+New Topic" it still says I need to create an in-game character. Did contact support (ticket via my account) and they told me they can't contact the tech team directly to help me with this, however they hope my issue of not being able to post will be solved. I've seen several users on the US forum mentioning they're from EU, so the problem is not general. Whom could I address in order to point out that from my account I can post on EU, but not on US? Thank you! PS: Please don't tell me this issue should be mentioned in the bug section on the US forums :)IcyPurple4 10 Mar
10 Mar AN UNEXPECTED FATAL ERROR OCCURRED I see that this problem happened 3-4 years ago. When I try to start a game it give me this fatal error with diferent report ID. So any1 could help me with that?MicroPillow12 10 Mar
08 Mar War Chest disappeared I just got the Katowice war chest yesterday (well, the Terran part) and according to the site I have until April 11th to complete it, however it's disappeared completely from my client and I have no way of checking if I'm getting XP for it now. Any way to get into it? I can't find one.Amtiskaw3 08 Mar
08 Mar No sound Hello, When I launch starcraft 2 there is no sound although I have no sounds issues on any other games or softwares. I have checked the sound mixer and everything is fine. I am using a bose soundlink wireless headset and everything has always been fine with the sound since today. The only thing I changed today was that I paired a bose soundlink III to my computer. But since when, I have uninstalled this device and I still have no sound. I don't have any razer synapse software installed. Also, when starcraft 2 runs it stops any other sound running (from spotify or any other software for example). Any suggestions would be welcome, Many thanksDeus6 08 Mar
08 Mar [Mac] SC2 mouse problem When I start the game mouse stops to move. It responds to clicks, but doesn't move at all. Problem came with 4.7.0 this morning. When I minimise the game window mouse works fine, but when I come back to the game problem accurs Macbook Pro 15'' mid 2014 512 SSD NVIDIA 750M 16 GBEZINGARD13 08 Mar
08 Mar StarCraft II: WoL bad campaign mission count bug Hello, I started to play SC2 WoL lately. I'm now after Supernova mission. I played secret level and all missions in which I had the ability to chose (Breakout, Ghost of a Chance; Heaven's Fall, Save Heaven). I played 24 missions but the Mission Archive and Campaign choosing/welcome screen says Missions completed 22. Is this normal?PiT2 08 Mar
08 Mar SC2 freezes after 20-25 minutes every game Hi all Would love it if someone can help me with this, it's been driving me nuts for months now. Ever since I got a new gaming laptop in April (MSI GT73VR 6RE Titan) StarCraft 2 has been freezing after 20-25 minutes of gameplay. It's ALWAYS within 20-25minutes, it's annoyingly not long enough to finish most Co-op games but it never crashes before the 20 minute mark. The freeze/crash itself is odd - the game just hangs, but it will keep playing audio normally - it will finish whatever music file it was playing or sound file it was playing. If there are any continual background noises in the map then they'll continue playing normally. The sound doesn't loop or just stop like you'd normally expect it to when a game crashes, it just carries on playing normally until it finishes playing whatever sound file was loaded at the time. I can still move the cursor as well and it's the normal animated game cursor - but the game is completely frozen. It won't unfreeze no matter how long I leave it either. Alt-F4 doesn't work. I can't alt tab - well I can press alt-tab and see the selection screen for other apps running, but I can't bring any other apps to the fore-front of the frozen game. I can't use the "show all desktop" button, but I can get the task bar to appear by pressing the keyboard start menu key and left click on it, I just can't bring any menu screens or apps to the front of the screen to actually see them. The only way I can get out of it is to ctrl-alt-del to bring up the blue Windows 10 menu screen and then choose to Sign Out or Shut Down. If I choose sign out, Windows does it immediately without any problems. I don't think it's overheating because I've tried limiting my FPS to 60 and it still does it (using the frame rate limiter commands in the variables.txt). The SC2 FPS counter shows my GPU at a consistent 52 degrees throughout, without ever spiking - especially when it freezes, it's still at 52 degrees. This has happened throughout multiple BIOS versions, NVidia drivers, MSI drivers/utility versions, so I don't think it's dodgy drivers because I've had it over so many driver versions in the last five months. I always do clean installs for drivers too, whenever possible. And the weirdest thing is it doesn't happen in other games! I can play HOTS for hours without any problems. Played Diablo 3 fine, WoW fine, Destiny 2 fine, other Steam games fine. It's just SC2! It's driving me nuts. Anyone have any suggestions? Please!Sagittari38 08 Mar
08 Mar Starcraft 2 Freeze cant recover Previously when starcraft would freeze I could do Alt+Tab or Ctrl+Shift+Delete to get out of Starcraft 2 and force close it. But now when it freeze, its a total breakdown of my system. Mouse freezes, but the environment sound is still playing. My PC wont respond to any keys i press, not even sleep key. I have tested my PC stability with Prime95 and Memtest86 (v8), i get no errors or freezes so far. I dont have graphic card, so im using integrated GPU (intel 530 hd) I have PS2 keyboard. My specs: OS : Windows 10 CPU : 6700K 4.6Ghz Ram: 32GB Gskill tridenZ 3600Mhz 16,16,16,36 SSD : 512GB Samsung 850 Pro and Plextor 256GB Nvme m8peLudwig1 08 Mar
07 Mar NVidia GeForce 419.17 driver Just encountered a problem with SC2 crashing on startup after "urgent due to security issues" update of NVidia GeForce drivers. Looks like a person out there, where I'm not allowed to post, has the same problem https://us.battle.net/forums/en/sc2/topic/20771077344 I've created this thread since nobody did provide any working fix in the aforementioned topic. SC2 "repair" doesn't help here. So if you are encountering similar issue, older driver (preferably downloaded from your computer manufacturer's website) clean installation fixes the issue. In my case a working driver version is 398.36.NotAvailable1 07 Mar
07 Mar Disconnects Getting kinda tired of getting disconnected from arcade games. You put all your time into a game and after 40 freaking minutes it decides thats enough, bye bye. FREAKING IRRITATINGOrangeBudd3 07 Mar
07 Mar Save Failed. On campaign mode game always says "Save Failed" . How can I fix this ??BrutalDemon29 07 Mar
05 Mar StarCraft 2: How to fix freezes Windows 10 /Intel / nVIDIA Since other threads got locked I think this issue deserves a own thread because this problem is annoying that I almost left Sc2 forever. I have had this issue on my gaming laptop with nvidiagtx 1050ti. The problem is SC2 and mostly older games on windows 10 freezes during gameplay. I found that the issue I experienced was related to nvidia "optimus" and windows 10. Sc2 freezes when optimus/windows 10 down scale from high to low/normal performance. You can fix this by making sure the game runs on high performance at all time in nvidia settings and in windows, after that I have not had a single freezes in SC2 or Fallout 4. I made a 40 seconds clip for this and I hope it helps those of you who have same problems: https://www.youtube.com/watch?v=dlo7UoMunUc You’ve exceeded the maximum character limit of 55aerovinh2 05 Mar
03 Mar Not available while initializing game mode Ever since starcraft went F2P i've had this issue where I cant connect to any match making or online services but it only happens for THIS game any other blizzard game runs perfectly for internet connection. I've tried every fix there is Reinstalling, disabling firewall and setting affinity in task manager but nothing works PLS HELP I AM GETTING VERY SAD!Windrunner5 03 Mar
02 Mar BUG Report Profile mismatch/switch in race, ladder Hello, Version 4.8.3.72282 My profile was switched from protoss to terran, in MMR, league, tier. (So everything I had as a protoss went to terran) I noticed it after playing a 2v2, after thorough look over the opponents' profiles When I enter 1v1 it still displays platinum, tier 3, so does my online account/profile.Jester1 02 Mar
16 Apr Twitch Prime loot help. Claimed twitch prime loot didnt get anything o/CloudBohy3 16 Apr
28 Feb Missing achievements Today upon logging in I have noticed I'm missing about half of my achievements. I'm logging using exclusively European servers. Is it some server-side issue?Merode0 28 Feb
23 Mar Matchmaking broken Me and my team mate were playing SC2 in 2v2. We are Silver 1, rank 92 and we're playing against master 1 ! It's not the first time at all ! In 1v1 and 2v2 it's the same. He played, just earlier, whereas he's silver 2, against golds and masters !!! I don't think we've a master skill. But I'm sure the matchmaking is broken. I'm not talking about a first time, but an habits ! So Blizzard, we're paying for your game and except create some skins, since a year, I haven't seen a matchmaking's update... Do it quickly pls. Ps: But I'm pretty sure listenning to your audience it's not your priority. There is money in the way...KillingName1 23 Mar
28 Feb Delete this topic please. This is a topic targeted to Blizzard's Support Team. Hello, can you delete my US region SC2 account? I have no progress on it and don't want to have it at all because it shows when I'm logging to the website (on view profile page). Profile address on the website is https://starcraft2.com/en-gb/profile/1/2/1401400. My second question is, are portraits in SC2 and on the website same? I'm using Nyon portrait in-game, it also appears here (in my topics and replies), but on "Profile Summary" page (when I'm changing to EU account because strangely I have that idiotic US account as default) my account has Sentry portrait. I don't like it and want to get my Nyon portrait everywhere on SC2 and Battle.net websites. Sorry, I've created same topic in Multiplayer Discussion, can you delete it please? Link is https://eu.battle.net/forums/en/sc2/topic/17625942537#post-1. And also delete another topic which is posted in Technical Support and is similar to this. Also, I just saw that it shows that I have 3 posts, but in history it says 2 posts... Thanks a lot if you will help me with this troubles :)llllllllllll3 28 Feb
22 Feb Install SCII on mapped networked drive Peace I have a WD MyBookLive and wanted to install SCII on there instead of my primary HD. However it seems that I'm unable to update the game which also means I can not run/launch game. Any thoughts on how to fix this. Thank youULIKEIT5 22 Feb
22 Feb Lowko announcer missing "not enough pylons" Hello there, Thank you for releasing the Lowko announcer! One thing I noticed is that it doesn't announce there aren't enough pylons when needed. If I'm supply blocked and try to recruit a protoss unit, there's only the text indicator, but I can't hear Lowko. It seems to work in other situations (haven't checked them all), but for terran and zerg it does day I need more supply depots and overlords, respectively.IcePurple2 22 Feb
21 Feb Since the last update mouse is gone Everything was fine until the last update. Since then, whenever i lunch game, mouse doesn't work.EdissidE7 21 Feb
21 Feb CO-OP Missions doesn't work in 4.8.2 CO-OP Missions doesn't work, it stucking forever at searching. After 30-40min it want start downloading but stuck at 11% (it shows 0/0B) over 3 hour before i canceled. Reinstalled the game, restarted my router and everything else and work completly through the description of, deleting cache, files, disable firewall and etc nothing works. It worked all fine in 4.8.2 but after the game patched to 4.8.2 co-op simply not working and everything takes longer. Other game modes that sometimes still downloading things still works!Ciso1 21 Feb
17 Feb Co-op mastery counter broken Something is very very wrong with my mastery co-op counter. I reached level 120 and since that moment any victory has not been counted in. Counter bar is full and two rows "level 90 - max level" are displayed below. I need help!Fandal1 17 Feb
17 Feb Problem: Having to redownload old maps. Sometimes I have to redownload maps I already downloaded... (not new versions). How can I stop that? I once preloaded like all the blizzard maps, so I can play them offline. Then I want to play them, and not there. How can I download them permanently...? But also for online play, when I press play offline, it will redownload (for melee maps its about 3300kb) (By the way i have a limited bandwith, so redownloading a korean 300mb - yes 300.000kb - custom map, namely desert strike 3, is even different - for new versions/patches of games I generally visit Flatrate internet cafe). I know the place of the cache, so is the only solution to make a backup of the cache...??? It's not very specific there... Thanks... Why is there not more options for offline users, or atleast performance options to not clear the cache, for whatever reason.Tsetu0 17 Feb
15 Feb Shift+mouse stops cursor moving(mac) Hi, Only at sc2 the mouse stops moving when pressing Shift key at fullscreen-mode. It doesn't freeze total, but renders it almost the same point until i lift my mouse and try again without shift down. I have a logitec G402 mouse with Gaming software installed, if that helps anything.. :) and i'm on a macOS High Sierra 10.13.6, macbookpro late -13.SirNothing0 15 Feb
14 Feb Frequent freeze lag I get frequent 5s freezes in SC2 and in D2 I disconnect all the time and in Overwatch it takes like 2 minutes to log in. Every non-battle.net service works perfectly. The issues only occur in the evenings, but they happen every evening. I've ran PingPlotter to all your European SC2 servers and it seems like the issue is the node et-0-0-3-br01-eqam1.as57976.net, which I believe is a part of battle.net. It frequently spikes over 2k ping.shAdOwArt1 14 Feb
12 Feb No sound I'm using lenovo laptop with windows 10. One day all sounds from SC2 stopped working. Same problem with SC:remaster and no problem with other apps/games. I've read few others forums topics about this issue and followed all steps: - audio isn't muted in game and in windows -output device in game is set to default (the only option) - starcraft isn't muted in windows sound mixer - system was restarted with all services form msconfig disabled. - drivers and operating system are updated - problem persists on built-in speakers and external spekaers connected with minijack No idea what should I do next.FadeOut4 12 Feb
12 Feb Save problems when restarting a mission... Dear Technical Support, When i do a mission and i have completed it, sometimes i want to do another run trying to do better, when i restart the mission for a second run...strangly i cant save anymore? pls help or does anybody have the same problem?Merrijn0 12 Feb
10 Feb Has the performance gotten worse over the years? Hello! So I used to play SC2 with my friends back in the WoL days and we had a lot of fun. So we fired the game up again, after all these years, about a week ago, and we were quite shocked how badly the game ran. I remember we used to play 3v3 on high settings with no problems at all, maybe at worst the framerate would drop to 30fps, but that was about it. Now, the game would drop to even like 5fps during a battle. What happened? We even tried to lower our settings to low, and while the game still ran fine for a while, it would immediately drop back to 5fps during a battle. The other guys all have new setups, except me, I still rock Phenom II x4, with 1050ti, but even despite them having new computers and me having the same old one, the game runs like !@# for all of us. Did the game got progressively worse and worse with each update? Is it because of Windows 10 (we used to play on win8)? Or is there something wrong with our computers? I checked out some other posts, but everyone with the same issue as ours gets downvoted, so I don't know what to make of it.Frezen4 10 Feb
10 Feb windows 10 freezes i cant play Before i use win7 home premiun 64 bit i dont have problem when İ use Windows 10 home 64 bit. starcraft 2 and legacy of void beta will terrible freezes 30 sec i cant click or something anything sounds everything freze in game and menu same! how can i fix i try sound low graphic low but it doesn't work World of warcraft Works fine and no problem pls helpStalker31 10 Feb
10 Feb Game Freezes I have recently restated playing SC2 Heart of the Swarm. Every game I've played (only played against AI) the screen freezes after a few minutes of gameplay. The mouse cursor is still responsive but nothing else responds and I have to shut down the PC to restart. Every other game I have works fine and many of these games are more graphically demanding. Any suggestions on how I fix this, is this a known issue at the moment, any other details needed?Ralston4 10 Feb