Can't connect to battle.net

Starcraft II Technical Support
Hello Support Team,

I am unable to log in to SC2 since yesterdays update.
I get the error message "Can't connect to battle.net" - "Battle.net may be temporarily unavailable or your internet connection may be down. Please check your connection and try again." after inserting my E-Mail and before I have to insert my Password / authenticator.

I have tried everything decribed within this support article: https://eu.battle.net/support/en/article/611
I have reinstalled SC2 yesterday and afterwards (it was not working after the reinstallment) I reinstalled all Blizzard games and the Battle.net Client overnight.

Unfortunatley nothing helped and the Problem is still appearing.

I have not changed anything within my internet configuration since 2 days ago, where I was able to play SC2 properly.

I can still log in to Diablo 3, Heroes of the Storm and Hearthstone.
I am able to log in to the SC2 map Editor (login during first launch after the reinstall) was successfull and correctly requested my password and authenticator code.

I hope to hear from you, since this is, to some extend, messing up my current vacation evenings ;)

Sincerely,
In regards to the twitter post:
"The login issues have been resolved. Thanks for your patience and sorry for any inconvenience #BlizzCS"

It's still not working for me..
nor me this is getting silly I am tempted to ask for my money back.
Nothing but reinstall of my OS helped.
Now it's working correctly again ;)
I have the same problem
Me too, I've tried to login few minutes ago...and no, I am not gonna reinstall OS/game :-/
Yup - me too. Tried changing passwords to no effect (doh!) cant connect, cant play in offline mode - wtf???
this has gone on to long now this has gone on for over a week I dont know what I paid for I paid for something I am not getting I DEMAND MY MONEY BACK!!!
Hey guys!

If you just delete the Battle.Net Cache and Tools folder, and then flush the DNS this should resolve this for you:

battle.net/support/article/deleting-the-battlenet-tools-folder

battle.net/support/article/delete-the-battlenet-cache-folder

battle.net/support/article/ip-release-renew-and-flush-dns

Toogahukan We cannot assist with refunds on the forums, and you would need to contact the game master team to discuss the possibility of this.
https://eu.battle.net/support/en/help/product/starcraft2/242/244/solution

---------------------------------------------------------------------------------------
Only here for a while so let me know how I am getting on!
https://www.surveymonkey.co.uk/r/Thraugkon
i do all you say thraugkon but anyone help... i try all you help but problem still her, i start battlenet ... try connect --- after 3-5 mins battle.net say "dost connect do internet" play offline mod?
I also have done everything by the book and still getting the same message.

Connecting to battle.net

The game is awaiting a response from battle.net... etc etc

Any other advice?
I had the same problem: When I tried to log in I had the message: "can't connect to battle.net"

Then I choose the option: "stay connected" ,and it worked.
Interesting that selecting that worked, can I get the rest of you to try this:

02/04/2016 20:21Posted by idrilor
I had the same problem: When I tried to log in I had the message: "can't connect to battle.net"

Then I choose the option: "stay connected" ,and it worked.


---------------------------------------------------------------------------------------
Only here for a while so let me know how I am getting on!
https://www.surveymonkey.co.uk/r/Thraugkon
I have the same problem and did all steps mentioned as above. SC2 can't connect to battle.net but other games can no problem.

edit; I also did a reinstall and scan/repair of sc2 without succes.
It still doesnt work for me...
It works for me now after the last update
With todays update has this improved for anyone?

---------------------------------------------------------------------------------------
Only here for a while so let me know how I am getting on!
https://www.surveymonkey.co.uk/r/Thraugkon
I also have problem opening the Battle.net Launcher. The app chrashes when I open it.

Join the Conversation

Return to Forum