Technical Support

17 Feb 2015 Welcome to the Technical Support Forum! Welcome to the Technical Support forum! This forum provides players with a place to discuss technical issues with each other and official Blizzard representatives. While this forum is NOT intended to replace our support contact channels, players are encouraged to ask questions, share advice, and participate in on-going discussions here. Accordingly, it is of utmost importance that all players treat each other with courtesy and respect. For more information, please review the Forum Code of Conduct. Our MVPs are also here to help you: Ananda Cazzéh DeanX Nyshae Omachi Oussebon SanekoNatryndon2 17 Feb 2015
31 Jul 2018 DirectX Support Clarifications We’ve seen some confusion lately over World of Warcraft’s DirectX support, and specifically the difference between DirectX 11 and DirectX 12 on NVIDIA hardware. We’d like to take a moment to clear that up. With the Battle for Azeroth Pre-Patch, we added support for DirectX 12, solely to improve performance on certain hardware. NVIDIA’s DirectX 11 support is already heavily optimized for WoW, to the point that there is currently no performance increase to be gained through our current implementation of DirectX 12 for WoW on NVIDIA systems. Furthermore, there are no graphical differences between DirectX 11 and DirectX 12 in World of Warcraft. The end result is visually the same. For these reasons, the decision was made to stay focused on DirectX 11 support for NVIDIA systems until we further optimize the engine. That said, we will continue to optimize for DirectX 12 in future patches, and will move any hardware to DirectX 12 if it will result in visual or performance benefits. _____________________________________________________ Na na na na na na na na na na na na na na na na Survey! 31 Jul 2018
15 Nov 2018 Game won't start from Launcher Hey, Have been trying to launch wow after not playing for a few months. Press "Play" on the battle net client, the process starts gets to about 190k memory usage and then dies. During this time no application opens. The client says "gaming running" but then immediately stops and I can press the play button again. I have tried reinstalling both wow and battle net. Tried disabling all anti-virus and other background applications. Any help would be appreciated.Zitek5 15 Nov 2018
15 Nov 2018 "World server is down" Since yesterday im getting this error on both of my max level chars in Boralus Harbor all of my other characters work fine ive tried switching my ethernet cable internet connection for a hotspot wifi and that seems to fix the problem but with a terrible ping what can i do?Corruption5 15 Nov 2018
15 Nov 2018 Stuck in-game and don't know how to contact help So i got stuck in-game and can't seem to do anything to save my character from this issue, but it turns out i can't make a ticket either in-game nor in the support. To contact blizzard i need to fill in DXDIAG/MSINFO that i havn't the slightest idea what is, and the help thread doesn't enlighten me either on what to do.Byako2 15 Nov 2018
15 Nov 2018 Hardware upgrade GPU So should i wait until the 1080 drops in price and get one of those or get another 970 and do SLi Now ?Zieera4 15 Nov 2018
15 Nov 2018 Loading screen takes so much time Everytime I try to login, or change characters, the loading takes so much time, I don't know why, how can I check for this and fix this, it wasn't like this in the past. Even if I reloadui, or enable/disable addon and reload, it takes considerable amount of time.Xahn0 15 Nov 2018
15 Nov 2018 WoW graphics freeze with Mac OSX Mojave Mission Control I just installed Mac OSX Mojave and WoW graphics freeze as soon as Mission Control is invoked (swipe up gesture) and another application is selected. Returning to wow, music keeps going in background, but graphics are frozen and the WoW app does not respond anymore (Force Quit).Mukuro22 15 Nov 2018
15 Nov 2018 Will this run BFA? Hey all, I'm looking to get a new laptop and I have spotted one but I wanted to check whether it would run BFA or I would have issues. The specs are I5-7200u 3.2ghz turbo 250g ssd 4gb ddr4 Intel HD 620 graphics. Thanks all.Taerynn4 15 Nov 2018
15 Nov 2018 Bought Trust GXT 38 2.1 speakers Hey All, I had the Logitech X-620 speakers for like 13 years. So it was time to buy new ones and I bought the Trust GTX 38 2.1 ones, but when there is no sound playing (or relative silent sound) I hear a feint sizzling-sound coming from the speakers :(. That's not really WoW-related, but any info about it is also welcome! But in WoW i have the feeling that i barely hear the low sounds, like the clicking of buttons or the hoofsteps of my horse or something... also when I play my warrior and I attack, it all sounds like a bit of a mess of low-sounds, like it's all blurry. Are my speakers just faulty or any idea? Should I return them? Or It's just because they are relative cheap? My mobo (I use the onboard sound) is an Asus PRIME Z270-A. Thanks for any input!Hoilir6 15 Nov 2018
15 Nov 2018 FPS on screen? I remembered "Ctrl + R" would show framerates on the screen but I guess this has been changed/removed?Outofit3 15 Nov 2018
15 Nov 2018 High ms for no reason, only in WoW I just came back to a week or so ago wow since 2012 and I've noticed that I have insanely high latency for no reason whatsoever. I average around 40-50 ping in other games but when I try to play wow my ms in both world and home is between 400-3000. I've tried to find an answer to this but I can't seem to locate any,. Disabling the "ipv6" feature doesn't help, removing my addons didn't help, and so on. I've even tried if it stabilizes when im at my friends house, and it did, but it only worked at 1 out of the 3 I visited. I had the same problem at their house with their internet so it's not only a problem that has occured in my own house. (Sidenote: the one place where the latency was normal (20 home and 20 world) was at my friends house that plays wow himself) I live in Sweden, ISP-Telia I've been recomended to post some info by using the " Looking glass" so here are the results: TRACEROUTE: traceroute to (, 15 hops max, 60 byte packets 1 Blizzard Blizzard 0.420 ms 0.565 ms 0.728 ms 2 * * * 3 ( 0.797 ms 0.881 ms 0.959 ms 4 ( 0.665 ms 0.672 ms 0.677 ms 5 ( 11.564 ms 11.604 ms 11.607 ms 6 ( 0.638 ms 0.678 ms 0.664 ms 7 ( 41.957 ms 41.998 ms 41.998 ms 8 ( 22.557 ms 22.586 ms 22.586 ms 9 ( 23.779 ms 23.807 ms 23.247 ms 10 ( 23.102 ms 22.915 ms 22.908 ms 11 ( 22.525 ms 22.463 ms 22.485 ms 12 ( 23.194 ms 23.195 ms 23.219 ms 13 ( 24.399 ms 24.357 ms 23.996 ms 14 ( 24.352 ms 24.406 ms 24.212 ms 15 * * * 11/09/2018 15:17:03 UTC -------------------- PING: PING ( 56(84) bytes of data. --- ping statistics --- 4 packets transmitted, 0 received, 100% packet loss, time 2999ms 11/09/2018 15:17:03 UTC -------------------- MTR: Start: Tue Sep 11 15:17:03 2018 Blizzard 1.|-- Blizzard 0.0% 10 0.5 0.6 0.5 0.7 0.0 2.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0 3.|-- 0.0% 10 0.9 0.9 0.8 1.0 0.0 4.|-- 0.0% 10 0.7 1.5 0.7 5.6 1.6 5.|-- 0.0% 10 7.9 1.3 0.4 7.9 2.3 6.|-- 0.0% 10 0.7 0.7 0.7 0.8 0.0 7.|-- 0.0% 10 51.5 28.7 22.6 52.4 12.2 8.|-- 0.0% 10 22.6 22.7 22.6 23.0 0.0 9.|-- 0.0% 10 22.6 22.7 22.6 23.0 0.0 10.|-- 0.0% 10 22.9 23.3 22.9 25.9 0.7 11.|-- 0.0% 10 22.5 22.9 22.5 25.8 0.9 12.|-- 0.0% 10 23.3 23.3 23.2 23.3 0.0 13.|-- 0.0% 10 24.0 24.2 24.0 24.5 0.0 14.|-- 0.0% 10 25.6 24.6 24.3 25.6 0.5 15.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0 11/09/2018 15:17:03 UTC -------------------- I feel like I've tried everything I can think of but nothing seems to work, I would very much appreciate if someone have any tips and tricks to make this work. // JonathanSyfnix6 15 Nov 2018
15 Nov 2018 Longer loadingscreens, freezes Hi Here are my issues: 1) Logging into the game makes my screen black for 4-5seconds, then background loads (though, its frozen - no animations) then after about 5-7sec my characters loads. This also happens if i load a new realm. 2) Ingame loadingscreens for instances & zone switches are remarkably longer then what im used to. 3) Professions tab freezes the game for 5 seconds every time i open them. All of the issues listed started to happen roughly 1-2 weeks ago, its gotten slightly worse every day since, which makes me think that excess data is being stacked somewhere causing the issue getting increasingly worse? I’ve read about an identical issue on the US forums, apperently deleting cache works as a temporary fix, however, the problem slowly ”adds up” again over time.. Edit: About 1/10th of the loadingscreen issues will yeild a popup window saying ”world of warcraft is not reaponding”, clicking ”wait for response” eventually solves it.Sebsdead1 15 Nov 2018
15 Nov 2018 Make gates in Boralus higher! Make gates in Boralus higher!Монтельблэк0 15 Nov 2018
15 Nov 2018 Hardware question - new Desktop Hi there everyone... My current Desktop is almost 7 years old (January-19 will be) and since Legion I have noticed a decrease in performance (as expected, I know). So, I have gathered some gold and I am going to make a purchase. My objective is not only to be able to play WoW with good settings but also to have a good computer for the next years to come. Considering my budget (2.500€ in Portugal - country is just so people that knows the market is aware of the prices), I have picked this setup: Board: ASUS - ROG CROSSHAIR VII HERO (WI-FI), AMD, AM4, X470 CPU: AMD - Ryzen 7 2700X 4.35Ghz AM4 20mb cache Memory: CORSAIR - DDR4 3200MHZ 32GB 4x 288 UNBUFFERED 16-18-18-36 VENGEANCE VGA: ASUS - DUAL-RTX2080TI-O11G - NVIDIA GeForce RTX 2080 Ti, 11GB GDDR6 Power_Source: CORSAIR - TX850M 850 WATT SEMIMODULAR 80+ GOLD CPU_Cooler: COOLER MASTER - MasterAir MA610P, Dual push-pull MasterFan RGB, Continuous Direct Contact 2.0 SSD: SAMSUNG - SSD SAMSUNG SERIE 970 EVO NVME 1TB Any feedback?? Regarding Memory, I think 32Gb is enough but what do you think?! Regarding the CPU_Cooler, I prefer air over water.Sighuman4 15 Nov 2018
15 Nov 2018 Сделайте ворота в Боралусе повыше! Сделайте ворота в Боралусе повыше!Монтельблэк1 15 Nov 2018
15 Nov 2018 Transfer abort is it only me or after tryin to enter any kind of que it just says "transfer abort : instance not found" and cant even make sip ticket since it only loads and pop error as wellUnseendeath1 15 Nov 2018
15 Nov 2018 Weird Latency Spikes Since 8.0.1 Problem Description Since the launch of 8.0.1 I have been getting these really weird latency spikes where I can't do anything for 3-10 seconds. During these 3-10 seconds sometimes everyone else around me is running in place, sometimes they keep playing as normal, but I can not cast any spells at all (I can still move around). After the 3-10 seconds the screen "speeds up" and plays all the animations from the time frame of the spike and then the game continues normally. After the spike ends my latency (both home and world) jumps to a random number between 200 and 1000 ms and gradually gets back down to my normal 44 ms in the span of several minutes. What's weird, though, is that the game keeps working like my latency was the regular 44 ms during that whole time. These spikes happen at random times, and can sometimes happen several times in an hour, and sometimes be absent for hours at a time. I have experience this problem doing world quests, in instances, afking in town... there seems to be no correlation between the problem and a specific activity in-game. People have been reporting similar problems in this thread over at the US forums: Troubleshooting Steps Taken So Far At first when this started to happen I thought that the problem was probably at my end, even though the problems started to occur right after a major patch. I checked that my drivers were up-to-date and did the regular stuff like restarting my networking devices etc. When the problem persisted after waiting a few days I took to googling and found the aforementioned thread on the US forums. There a forum MVP posted a link to a connection troubleshooting guide, so I went through the steps in the guide, but the problem is still persisting. This is said guide: I have also tried playing without addons but the problem is still there. I then ran pathping and traceroute but could not find anything alarming in the results. Next up was running WinMTR and posting this thread here. Since I can't seem to attach a .txt file here, I'll post my WinMTR result in the 2nd post of this thread. During my WinMTR test I managed to catch a good 7 second freeze followed by my latency jumping to 900+ ms and then gradually dropping back down to my normal 44 ms over the next 8 minutes or so. (And as said before, the game was working normally during this time, despite the game showing these high latency values.) This spike happened while running a random heroic dungeon on my alt. To me the results don't seem to show anything irregular, and even though I do have an MSc degree in information technology, I am not familiar with WinMTR specifically and maybe someone can see something I don't see here... Again, check the 2nd post of this thread for the WinMTR results. Country and ISP were also requested in the case of connection problems so here goes: I am from Finland and my ISP is Saunalahti (subdivision of Elisa). EDIT. Also tried with another connection and same problems are still happening. Exceptations It starts to look to me like the problem is at Blizzards end, and not on mine, since I am not getting any connection problems with any other services and my troubleshooting has provided no answers as to what might be wrong. I can also load webpages normally while the spike is happening in WoW. I fully expect to receive proper help with this problem, and am ready to provide additional information, all you need to do is ask. You can also use other means of contacting me if you think the forums is not the right place for this. Right now with this problem persisting the game is pretty much unplayable at the level that I play at (world top 100 raiding) and my raid spot for BFA will be in jeopardy if this problem is not fixed. I hope we can get this fixed as soon as possible. Thanks for reading, HopelezHopeshock153 15 Nov 2018
14 Nov 2018 How can i reset the text fonts ??? how can i reset the text fonts wich the addon elve ui changed or overwrote ? ofc i deinstalled elvui first but the text fonts were still not the vanilla ones from wow. after that i deinstalled and reinstalled wow and the fonts were changed tried to delete the configs only in the WTF folder. no change pls help me how can i reset this ? the letters have this monochrome outline still from elve ui ):Jzggernaut0 14 Nov 2018
14 Nov 2018 Disconnect bug Hello this is the second time this happened to me. But when you disconnect while in a bossfight. You get into a disconnect loop for like 10-15 minutes. allways when i get into game it DC. with and without addons. all other characters can log into game and play. But not the one in bossfight. now i have to do 2 mythics dungeons. with locks till last boss -.-" and i can't find the appropiate channel to open an ticket -.-"Mazragor10 14 Nov 2018
14 Nov 2018 Mouse acceleration, how to disable? There is a huge mouse acceleration in wow and I can't seem to find a way to disable it. It happens of course only in this game, so it's not a windows or mouse drivers issue. I tryed "/console rawMouseEnable 1" to no avail. How to reproduce: 1. Face an object in the game 2. Right click and very, very slowly move the mouse to the left or right until you've done 180 degree, and observe the distance your mouse traveled on the pad 3. Move the mouse back in it's initial position very quickly Observed: The view rotates a lot more when moving the mouse faster Expected: The view should rotate same distance independantly of the mouse speed on the pad P.S. - "Enhanced pointer precision" is disabled in windows - mouse: Razer Naga Trinity, drivers up to dateAstronada0 14 Nov 2018
14 Nov 2018 FPS issues with RX580 Hi there, Last month I decided to update my old radeon HD7850 to something more of this day and age and I bought the RX580 as a replacement. With the HD7850 I've never had any issues with running this game, however I have encountered some strange FPS issues with my RX580. About every other day, my FPS is capping at around 35 in game and turning the camera ingame causes very laggy/clipping movement of the image. Reinstalling the same version of the driver that was already installed solves these problems (18.10.2). When ingame, this causes the game to crash (although I can theorize why this is). After driver reinstallation and restarting the game the FPS is back at 60 (which I have locked the fps at) and camera movement is smooth when turning. Now even though I know the solution, having to reinstall your driver two/three times a week just to play the game is getting kind of frustrating. Is there anything you recommend that would result in a more permanent fix?Rení2 14 Nov 2018
14 Nov 2018 Extreme lag in world Nearly every evening (= prime time) there is a huge lag of 2 or more seconds in multiple zones of BFA. Drustvar especially seems to have that lag nearly permanently. Both of this has been going on since nearly the start of BFA. Today was the absolut worst, fighting the world boss correctly (avoiding stuff) was impossible, there was a delay of at least 3 seconds for everything, the souls from Fracture didn't even spawn 90% of the time. Best moment was at the end of the battle, some other DHs used Eye Beam and that went on for nearly a minute (if not longer). I don't care what the problem is, I don't care what you have to do, but fix your servers, Blizzard, we are paying for a working game, not a lagfest!Vandaríel0 14 Nov 2018
14 Nov 2018 4K resolution extremely pixelated when downscaled Hello! I recently got a 4K monitor and it works pretty well with most games. Even downscaled to 1440 px it looks great / sharp for most of my games until I can get a graphic card than can handle 4K better coming spring. Unfortunately, the same can't be said for Warcraft. For some reason, everything becomes extremely blurry and pixelated as soon as I turn down the resolution. Especially the fonts become an unreadable mess. Of course I'm fully aware that there will be some quality loss, but I didn't expect it to be so glaring after having great results in other games. I dual-screened with my old 1080px monitor to see the difference and it's very much noticeable and kind of gives you a headache after a while. I can definitely 4K Warcraft in the open world, but there's no way I can in raids (yet). Is this an issue with the game's graphics? Am I missing a setting here?Kerreth8 14 Nov 2018
14 Nov 2018 Ilvl 400 or 370 Hey. I recently got a 365 trinket warforged to 395 (+20ilvl). Very lucky. But since its 365 from the begining do you think i can use a 370 upgrade on it? Will it be ilvl 400 or will the actual item go down to ilvl 370. I hope you get what i mean. Its on a character named Jasminey. Thanks for the helpKlifford2 14 Nov 2018
14 Nov 2018 Shift + right click Keybinds not working It's strange because they used to work up until lately. Now when I try to keybind shift + right click it will not recognise the keybind but I can keybind shift + R and others. Oddly on my older characters if I have keybind shift + right click before this problem occured, it will still work but when I try to keybind shift click into some other bar it won't work. Help plx thxArx0 14 Nov 2018
14 Nov 2018 Game is running and never Hello. This happens to all my friends including me. I start the game and launcher tells me that the game is running. I end all processes in my task manager and rerun again and again until it starts. Never had this bug or whatever it is. All my friends have the same issue with launcher. Didn't know where to post, just a heads up. Thanks.Naxy0 14 Nov 2018
14 Nov 2018 Slow and lagging loading screens Since BFA launched my loading screens have drasticly increased in loading time, it will load till ~60-70% and than takes forever, meanwhile if I would play youtube videos they would freeze and start buffering. My mouse also starts lagging for some reason (instead of sliding accross thje screen it just jumps) Ive tried using the console command to reduce the rendering thing, as well as removing all addons, cache, WTF and interface folders, nothing helps so far. Anyone has similar issues or maybe even found a solution?Monogato0 14 Nov 2018
14 Nov 2018 WoW not responding on EACH loading-screen Since only a few days ago (no new patches), absolutely every time I log on a character/do /reload/get summoned/hit a portal/enter a instance, the loading screen (whose loading bar fills up within 3 seconds) then takes a 10 second breather and tells me that WoW is not responding, before it eventually finishes loading. I've rebooted the computer, disabled addons, I've tried Fullscreen and Windowed Fullscreen mode. I use two monitors on a Radeon RTX 480 8gb GPU, which I've never done in the past, but this problem occured about a week after doing so. Taskmanager says that GPU runs between 70-100 % while in WoW. Is this normal? Oh the last thing I did before this problem occured was to upgrade the GPU driver! WoW was giving me a message mine was out-dated. I do believe this is when it started happening! Edit: I re-rolled the driver (getting those pesky out-of-date GPU driver warnings now, and I unplugged one of my screens. Still got the same problem. Solution: Delete Cache folder Any solutions to what gives?Nihma1 14 Nov 2018
14 Nov 2018 Voice chat not working Dear Support, In game voice chat does not work for me. Headset icon is always grayed, when I click on it nothing happens. I play wow on laptop and have built in microphone and speakers. My microphone and speakers work fine, i use my laptop with Skype and talk with no issues. I suspect it is wow related issue. Please see my sound log file. 7/20 20:43:14.385 7/20 20:43:14.396 => Shutting Down SI3 7/20 20:43:14.427 => Shutting Down SI3 COMPLETE. 7/20 20:43:14.427 7/20 20:43:14.427 - Shutting Down SE3 7/20 20:43:14.498 - Shutting Down SE3 COMPLETE. 7/20 20:43:14.700 - SE3 Init... 7/20 20:43:14.700 => SI3 Init 7/20 20:43:14.700 => WoW Version 8.0.1 (27101) Jul 16 2018 7/20 20:43:14.700 7/20 20:43:14.700 => User Settings Report: 7/20 20:43:14.700 - ========= PLAYBACK ========= 7/20 20:43:14.700 - Enable All Sound [1] 7/20 20:43:14.700 - Enable SFX [1] 7/20 20:43:14.700 --- Enable Emote Sounds [1] 7/20 20:43:14.700 - Enable Music [0] 7/20 20:43:14.700 --- Loop Music [0] 7/20 20:43:14.700 --- Pet Battle Music [1] 7/20 20:43:14.700 - Enable Ambient Sounds [1] 7/20 20:43:14.700 - Enable Dialog [1] 7/20 20:43:14.706 --- Enable Error Speech [0] 7/20 20:43:14.706 - Sound at Character [1] 7/20 20:43:14.706 - Sound in Background [1] 7/20 20:43:14.706 - Enable Reverb [0] 7/20 20:43:14.706 - 7/20 20:43:14.706 - ========== VOLUME ========== 7/20 20:43:14.706 - Master Volume [0.54] 7/20 20:43:14.706 - SFX Volume [0.12] 7/20 20:43:14.706 - Music Volume [0.10] 7/20 20:43:14.706 - Ambience Volume [0.00] 7/20 20:43:14.706 - Dialog Volume [0.00] 7/20 20:43:14.706 - 7/20 20:43:14.706 - =========== MISC =========== 7/20 20:43:14.706 - Sound Channels [24] 7/20 20:43:14.706 - Sound Cache [16MB] 7/20 20:43:14.706 - Mix Mode 2 [0] 7/20 20:43:14.706 - DSP Buffer Size [AUTO] 7/20 20:43:14.706 - Armor Foley SFX (Self) [1] 7/20 20:43:14.706 - Armor Foley SFX (Others) [1] 7/20 20:43:14.706 => End of User Settings Report 7/20 20:43:14.706 7/20 20:43:14.706 - FMOD Memory Init 7/20 20:43:14.706 - FMOD System Create 7/20 20:43:14.706 - Setting Output Type 7/20 20:43:14.706 - 2 Output drivers detected 7/20 20:43:14.706 --- [0] System Default 7/20 20:43:14.706 --- [1] Speakers (Realtek High Definition Audio) 7/20 20:43:14.706 ** Using User Specified Driver [1] Speakers (Realtek High Definition Audio) 7/20 20:43:14.706 - DSPBufferSize = AUTO DETECT 7/20 20:43:14.706 - Setting DSP Buffer Size 7/20 20:43:14.706 - Using Control Panel Speaker Mode STEREO 7/20 20:43:14.706 - Setting Software Format (44100, 2, 1). 7/20 20:43:14.706 - Requested 24 channels. 7/20 20:43:14.706 - Initializing Software Channels 7/20 20:43:14.756 - Init FMOD Game System 7/20 20:43:14.756 - Ok 7/20 20:43:14.756 - Setting Rolloff Scale 7/20 20:43:14.756 - Setting Rolloff Callback 7/20 20:43:14.756 - Setting device callback 7/20 20:43:14.756 - Sound Bus Init 7/20 20:43:14.756 - Init Suppressors 7/20 20:43:14.756 - SE3 Init Success. 7/20 20:43:14.756 => SI3 Init Complete. 7/20 20:43:14.756 7/20 22:18:34.918 => Requested 16384 bytes and read 0 -- success: 1 7/20 22:18:34.933 => Requested 16384 bytes and read 0 -- success: 1 7/20 22:18:34.969 => Requested 16384 bytes and read 0 -- success: 1 7/20 22:18:34.969 => Requested 16384 bytes and read 0 -- success: 1 7/20 22:18:35.564 => Requested 16384 bytes and read 0 -- success: 1 7/20 22:18:35.564 => Requested 16384 bytes and read 0 -- success: 1 7/20 22:18:35.808 => Requested 16384 bytes and read 0 -- success: 1 7/20 22:18:35.808 => Requested 16384 bytes and read 0 -- success: 1 7/20 23:00:26.063 => Requested 16384 bytes and read 0 -- success: 1 7/21 00:06:39.203 7/21 00:06:39.219 => Shutting Down SI3 7/21 00:06:39.392 => Shutting Down SI3 COMPLETE. 7/21 00:06:39.392 7/21 00:06:39.392 - Shutting Down SE3 7/21 00:06:40.150 - SE3 EmitterManagerShutdown Success 7/21 00:06:40.150 - Shutting Down SE3 COMPLETE. Best regards, Leon.Leonpriest4 14 Nov 2018
14 Nov 2018 Perma stunned in Mogushan vualts until death... stuck for 10 min until death... 14 Nov 2018
14 Nov 2018 Low fps with new pc setup. Hello i recently bought a new pc. Specs are as followed: i7-8700k Asus 2080ti rog strix 16gb 3000mhz ram 480gb ssd I really don't see why i should not be able to run wow at max settings with this setup. But i notice that my fps even go below 60 in mythic+ dungeons and also raids. I find this a little odd, as this dude in the video below almost never goes below 90fps in raids with smiliar setup I use some addons, and i know that it takes some fps. But its about 30-40% from what i see in the video. Could it be because i need to update some of my old addons?.Tankybob4 14 Nov 2018
14 Nov 2018 Game freezes and stutters since 8.0 Hello, My game has been messed up since the beginning of the pre patch 8.0. I've never really had issues with the game and the game was always relatively smooth. However, with the new introduction of the pre-patch my performance has suddenly awfull. The problem is that the game randomly freezes for 2 - 3 second and then continues to screen tear for like another 1 second. After that my frames jump up to 60 again and after 30 seconds of playing the game the cycle repeats itself making the game currently unplayable for me. The problem occurs randomly as said before, sometimes I can get an hour of playtime in and somtimes the problem begins when choosing my character. However, one thing I have definitely noticed is that whenever it happens it continues untill my game completely crash giving me an error "wow unable to start 3d acceleration" I even had two instances were it completely crashed my rig and I had to force a restart. A bit of extra information. I have noticed that the problem usually happens in open and wide areas but not so much in instances and cities, for example Stormwind has given me relatively little freezes compared to like wandering around in Draenor or Pandaria. However there are some BG's where it's guaranteed going to happen like Battle for Glineas. Things I've done myself: - I've done a UI reset (removing the cache, interface and WTF folder) - I've removed all addons - I've reinstalled the game - I've deleted my drivers with DDU and installed the latest driver - I've deleted my drivers with DDU and installed older drivers - I've tried tuning with the settings in-game including switching between dx11 and dx12 - I've tried reparing my game files At this point I think it's either a bug with the game or my graphics card is broken, although I can play other games just fine and my temps seemed fine when I looked at it. I hope someone got a solution to my performance issues, anyway thanks for taking the time reading my topic if you have similar issues please feel free to post them below. Peace! DXDiag report: 14 Nov 2018
14 Nov 2018 Create PTR account When I click "Create a PTR account" under "additional services" I allways get "An error has occurred" in a red box. Have been trying for two weeks now, never works. Any idea why? It says "Public Test Realm (PTR) This account is eligible to access the PTR. " right above the button. Thanks for readingFermalt4 14 Nov 2018
13 Nov 2018 Can't transfer, can't open a ticket I tried to transfer a character from an inactive account to a active one. I couldn't, because I had to "log in, and log out" before I could transfer the character. I'm not going to pay game time just so that I can transfer a character. Tried to open a ticket, but couldn't because my phone "does not support text message". platypus I'm a O365 developer and daily confirm my identity with text messages from Microsoft. Not to mention all the SMS I get. And no, I dont want to uplaod a picture of my ID. Phone is just fine, but who is it not working?Palpay0 13 Nov 2018
13 Nov 2018 G-Sync or Vsync Hi, Please can someone help me understand this gsync and vsync stuff. I have a msi gamming laptop which has g-sync. Im wondering if I should have it on for wow ? or have virtual sync on ? or both? do i use dx11 or dx12? Just want to know how to maximise my fps etc. ThanksThetracer2 13 Nov 2018
13 Nov 2018 Fell through the ground so I clipped trough the ground while questing in dazar'alor and keep getting insta dced when I log in, anyone know how I can fix that?Arcaneknight3 13 Nov 2018
13 Nov 2018 "Invalid target" after I complete arenas Recently I've noticed that after I complete an arena I am unable to directly attack enemies. It keeps spamming 'invalid target'. It has happened on multiple of my characters and doesn't seem to go away until I reset my character(log in and out completely). It has increased in occurence lately and I do not know why - I've tried turning off multiple addons, and nothing seems to work. Need help.Novoselica4 13 Nov 2018
13 Nov 2018 It's lagging in Drustvar again This has been going on and off since the start of BfA. Getting 1-3 sec delay on casting spells, and up to 10 sec delay on looting in Drustvar. My latency is fine at 32/35 and there are a lot of people complaining about the same thing in general chat so it's not on my end. All other zones are fine except for Drustvar.Kalaida2 13 Nov 2018
13 Nov 2018 transfer aborted instance not found happening since 8:30 UK time on 25/05/2018 am I the only one this time?Hambush46 13 Nov 2018
13 Nov 2018 Guilds and Communities down This has been down for some time, I assumed it would come back up once the log-in server issues were resolved but this is not the case. Its proving difficult especially as raids are tonight and there is nothing I can find about this issue. Any blues can maybe give an update on this? Many thanksXanestra1 13 Nov 2018
13 Nov 2018 Update Broke Log-in I was able to log in just fine via app today .. app updated and now I get can not log in. Attempted to login manually and I got the 'enter code' which I did and still got kicked out! Pretty sure the update did something since my net is working just fine AND WoW asks for code!Zexvzil5 13 Nov 2018
13 Nov 2018 Battlenet down? Been trying to login to Battlenet the last hour with no luck. Throws me out and says it will automatically try again in 60 seconds each time with no success. Anyone else?Haramona23 13 Nov 2018
13 Nov 2018 Battlenet unavailable. Cant log in to Battlenet. Blizzard services unavailable in-gameEuklid31 13 Nov 2018
13 Nov 2018 Battlenet offline? Battlenet offline? i can't loginSproetje33 13 Nov 2018
13 Nov 2018 Can't log in Can't log in to battle net on any account, no message no error just can't connectShadowcraft138 13 Nov 2018
13 Nov 2018 8700k + 1080ti bad bad fps boralus 30-70 fps max 2k resPewpewelf7 13 Nov 2018
13 Nov 2018 Gilneas Lag Worgen Starting Zone Gilneas Lag (Worgen Starting Zone) I have just created a worgen on Aerie Peak and the area is not only riddled with glitches but the lag is horrendous. It takes up to 30 seconds to turn a quest in. I can't skin or loot properly. Just to clarify, I have no change in FPS with no high latency issues (35ms). Tried disabling add-ons. Googling this topic shows it has been an issue for several years but it's not resolved yet? It's ruining what is a fun and well written starting zone.Dean17 13 Nov 2018
13 Nov 2018 Can i run WoW on this?? Hello all, I'm looking at getting a new laptop but before I purchase it I wanted to ask you lovely lot whether it would run the game or would I have issues? Here are the specs of the laptop: Windows 10 64 bit Intel i5 quad core 6gb memory 160g hardrive Intel HD graphics 3000. Many thanks.Kilalan6 13 Nov 2018
13 Nov 2018 ERROR #135 (0x85110087) Non-fatal assertion failure! ============================================================================== World of WarCraft: Test Build (build 28366) Exe: D:\World of Warcraft Public Test\_ptr_\WowT.exe Command: "D:\World of Warcraft Public Test\_ptr_\WowT.exe" Time: Nov 10, 2018 3:12:16.198 PM User: Computer: ------------------------------------------------------------------------------ This application has encountered a critical error: ERROR #135 (0x85110087) Non-fatal assertion failure! Program: D:\World of Warcraft Public Test\_ptr_\WowT.exe ProcessID: 1160 File: d:\buildserver\wow\6\work\shared-checkout\branches\wow-patch-8_1_0-branch\engine\source\model2\m2model.cpp Line: 14242 !(effect == M2ELEMENTCUSTOMTYPE_DISSOLVE && IsInvisibleStalker()), Cannot apply dissolve effect to an invisible stalker! <Version> <Config> Test <Jira.JiraProjectId> 10900 <Jira.JiraProjectKey> WOW8 <Exception.ProjectId> 10 <Exception.BuildNumber> 28366 <Exception.Branch> 8.1.0 <Application> World of WarCraft <ApplicationType> Client Type: WoWT <Executable> WowT.exe Executable UUID: 3421C636-419B-4E41-BABD-F952BA67ED06 <Wow.Platform> X64 <Exception.Platform> Win 7 (64-bit) User: Computer: Virtual Memory: 0.00 MB Free Disk Space: Exe Built: Nov 4 2018 23:10:32 Init: 000003FF 00000000 App Up Time: 0 days, 0 hours, 1 minutes, 48 seconds System Up Time: 0 days, 2 hours, 46 minutes, 31 seconds <TimingMethod> QueryPerformanceCounter Current Frame: 5190 Current Time: 9990639 Current Tick: 17 <SystemResumes> 0 <CharLogins> 1 Addon resource usage (not including lua memory): 0 Number of thread pool threads (Total/HighPriority): 9/3 <LauncherName> explorer.exe <Locale.Text> enUS <Locale.Audio> enUS Session Time(hh:mm:ss): 00:01:43 <SessionTime.Grouping> 00:00:00 - 00:14:59 Time in World(hh:mm:ss): 00:01:10 <TimeInWorld.Grouping> 00:00:00 - 00:14:59 Total Time in World(hh:mm:ss): 00:01:10 <TotalTimeInWorld.Grouping> 00:00:00 - 00:14:59 Total lua memory: 42729KB <Addons.Current> (null) <Addons.Current.Function> UNKNOWN <Addons.Current.Object> (null) <Set.Addons.All.Loaded> HandyNotes <Set.Addons.All.Loaded> HandyNotes_BattleForAzerothTreasures <Set.Addons.All.Loaded> HandyNotes_Argus <Set.Addons.All.Loaded> HandyNotes_DraenorTreasures <Set.Addons.All.Loaded> HandyNotes_DungeonLocations <Set.Addons.All.Loaded> HandyNotes_LegionRaresTreasures <Set.Addons.All.Unloaded> HandyNotes <Set.Addons.All.Unloaded> HandyNotes_BattleForAzerothTreasures <Set.Addons.All.Unloaded> HandyNotes_Argus <Set.Addons.All.Unloaded> HandyNotes_DraenorTreasures <Set.Addons.All.Unloaded> HandyNotes_DungeonLocations <Set.Addons.All.Unloaded> HandyNotes_LegionRaresTreasures <Set.Addons.All.Unloaded> HandyNotes_PandariaTreasures <Addons.HasAny.Loading> No <Addons.HasAny.Loaded> Yes <UIReloads> 0 <LuaErrors> 0 <BGDLEnabled> No <IME.Current> "", {00000000-0000-0000-0000000000000000}, inactive <SoundSystem.Restarts> 0 <LoadingScreen.Enabled> No <CombatLogEntry.Current> CombatLogEntry::PushEvent(casterGuidType, targetGuidType): 2, 0 <BrowserProxy.AttemptedConnect> No Number of successful WoWConnections: 4 <Realm.Name> Anasterian <Realm.IP> <Realm.Version> <Realm.Flags> 0x00 Battle Tag: <MapId> 1220 <LocalZone.Name> Faronaar, Azsuna <LocalZone.AreaID> 7349 Local Player: Sarimlys, Player-3296-000B3A0E, (1220, -406.45, 7500.3, 52.9938) Last Enemy Target: Infernal, Creature-0-2012-1220-10785-90797-000166E726, (1220, -407.285, 7503.87, 53.2282) Selected Player: Player-3296-000B3A0E <Character.Info.Race> Night Elf <Character.Info.Class> Demon Hunter <Character.Info.Spec> Vengeance CVar Settings: <CVar.portal> test <CVar.textLocale> enUS <CVar.audioLocale> enUS <CVar.agentUID> wow_ptr_enus <CVar.hwDetect> 0 <CVar.videoOptionsVersion> 19 <CVar.gxApi> D3D11 <CVar.gxMaximize> 1 <CVar.farclip> 1500.000000 <CVar.horizonStart> 400.000000 <CVar.particleDensity> 10.000000 <CVar.particleMTDensity> 20.000000 <CVar.waterDetail> 0.000000 <CVar.rippleDetail> 0.000000 <CVar.reflectionMode> 0.000000 <CVar.sunShafts> 0.000000 <CVar.refraction> 0.000000 <CVar.groundEffectDensity> 16.000000 <CVar.groundEffectDist> 40.000000 <CVar.volumeFogLevel> 0.000000 <CVar.projectedTextures> 0.000000 <CVar.shadowMode> 0.000000 <CVar.shadowTextureSize> 512.000000 <CVar.shadowSoft> 0.000000 <CVar.SSAO> 0.000000 <CVar.DepthBasedOpacity> 0.000000 <CVar.textureFilteringMode> 0.000000 <CVar.terrainLodDist> 200.000000 <CVar.wmoLodDist> 250.000000 <CVar.entityLodDist> 5.000000 <CVar.entityShadowFadeScale> 10.000000 <CVar.terrainMipLevel> 1.000000 <CVar.worldBaseMip> 2.000000 <CVar.OutlineEngineMode> 0.000000 <CVar.lightMode> 0.000000 <CVar.lodObjectCullSize> 35.000000 <CVar.lodObjectCullDist> 30.000000 <CVar.lodObjectMinSize> 0.000000 <CVar.lodObjectFadeScale> 50.000000 <CVar.RAIDfarclip> 5000.000000 <CVar.RAIDWaterDetail> 1.000000 <CVar.RAIDSSAO> 1.000000 <CVar.RAIDDepthBasedOpacity> 1.000000 <CVar.RAIDgroundEffectDensity> 40.000000 <CVar.RAIDgroundEffectDist> 110.000000 <CVar.RAIDshadowMode> 0.000000 <CVar.RAIDterrainLodDist> 350.000000 <CVar.RAIDwmoLodDist> 300.000000 <CVar.RAIDhorizonStart> 1000.000000 <CVar.RAIDentityLodDist> 7.000000 <CVar.RAIDentityShadowFadeScale> 15.000000 <CVar.RAIDterrainMipLevel> 1.000000 <CVar.RAIDworldBaseMip> 1.000000 <CVar.RAIDtextureFilteringMode> 3.000000 <CVar.RAIDprojectedTextures> 0.000000 <CVar.RAIDshadowTextureSize> 1024.000000 <CVar.RAIDshadowSoft> 0.000000 <CVar.RAIDreflectionMode> 0.000000 <CVar.RAIDrippleDetail> 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<CVar.raidGraphicsGroundClutter> 4 <CVar.raidGraphicsShadowQuality> 2.000000 <CVar.raidGraphicsLiquidDetail> 2.000000 <CVar.raidGraphicsSunshafts> 1.000000 <CVar.raidGraphicsParticleDensity> 3.000000 <CVar.raidGraphicsSSAO> 2.000000 <CVar.raidGraphicsDepthEffects> 2.000000 <CVar.raidGraphicsLightingQuality> 2.000000 <CVar.raidGraphicsOutlineMode> 2.000000 <CVar.playIntroMovie> 8 <CVar.debugLog1> 111018_151106 Shutdown <CVar.Sound_MusicVolume> 0.20000000298023 <CVar.Sound_AmbienceVolume> 1 <CVar.seenAlliedRaceUnlocks> <CVar.debugLog0> 111018_151102 2: 1 <CVar.gameTip> 139 <CVar.engineSurvey> 6 <CVar.mouseSpeed> 1 <CVar.CACHE-WQST-QuestV2RecordCount> 37061 <CVar.CACHE-WQST-QuestV2HotfixCount> 0 <CVar.CACHE-WQST-QuestObjectiveRecordCount> 37736 <CVar.CACHE-WQST-QuestObjectiveHotfixCount> 0 <CVar.CACHE-WQST-QuestObjectiveXEffectRecordCount> 12017 <CVar.CACHE-WQST-QuestObjectiveXEffectHotfixCount> 0 <CVar.CACHE-WGOB-GameObjectsRecordCount> 76133 <CVar.CACHE-WGOB-GameObjectsHotfixCount> 0 <CVar.maxFPS> 60 <CVar.Sound_NumChannels> 64 <CVar.Sound_EnableReverb> 1 <CVar.Sound_OutputDriverIndex> 1 <CVar.Sound_OutputDriverName> Hangsz�r�k (Realtek High Definition Audio) <CVar.Sound_EnableErrorSpeech> 0 <CVar.Sound_EnablePositionalLowPassFilter> 1 <CVar.VoiceInputDevice> Default Communication Device <CVar.VoiceOutputDevice> {}.{bd6a1b35-5f7e-4a7a-b460-69d799a5f23a} <CVar.movieSubtitle> 1 <CVar.lastCharacterIndex> 1 <CVar.lastAddonVersion> 80000 <CVar.graphicsLiquidDetail> 1 <CVar.vsync> 1 <CVar.graphicsQuality> 1 <CVar.graphicsProjectedTextures> 1 <CVar.graphicsShadowQuality> 1 <CVar.graphicsSunshafts> 1 <CVar.graphicsDepthEffects> 1 <CVar.graphicsLightingQuality> 1 <CVar.graphicsOutlineMode> 1 <CVar.checkAddonVersion> 0 ---------------------------------------- Installation settings: ---------------------------------------- UID: Expansion Level: 7 PTR: 0 Beta: 0 ProductCode: 'WoW' ---------------------------------------- GxInfo ---------------------------------------- <GxApi> D3D11 <Graphics.ShaderModel> dx_5_0 Adapter 0 (Active): Description: AMD Radeon R9 200 Series <Graphics.PCIIdentifier> VID=0x1002,DID=0x6810,REV=0x00,SSID=0xE270174B <Graphics.VendorID> 0x1002 Vid Mem: 2025 MB Sys Mem: 0 MB Shared Mem: 3810 MB Flags: 0x00000000 <Graphics.DX11UMDVersion> 25.20.14011.1003 Installed DX11 Version: File Version: 6.1.7601.17514 Window State:Darf3 13 Nov 2018