Technical Support

17 Feb 2015 Welcome to the Technical Support Forum! Welcome to the Technical Support forum! This forum provides players with a place to discuss technical issues with each other and official Blizzard representatives. While this forum is NOT intended to replace our support contact channels, players are encouraged to ask questions, share advice, and participate in on-going discussions here. Accordingly, it is of utmost importance that all players treat each other with courtesy and respect. For more information, please review the Forum Code of Conduct. Our MVPs are also here to help you: Ananda Cazzéh Celiby Danellos DeanX Nyshae Omachi Oussebon Saneko ShammozNatryndon2 17 Feb 2015
07 Nov High latency in Nighthold Raid Hello. o/ We are aware that there are multiple reports about sudden latency increases during encounters in the (Mythic) Nighthold raid. To help us investigate these reports, we'd ask you to provide further details on the issue. But before you start to gather the information we require, please take the time to follow the steps of our latency troubleshooting. By doing this, we can rule out most of the possible local causes to connection issues. What realm do you play on? Should you play on more than one realm, does this issue show on all of them? If the latency increase happens at specific times of the day, please name the time frame. Do you have connection issues with any other game/online service? What internet service provider are you with? What type of connection do you use (DSL, Cable, etc.)? What city (or which is the next biggest city in your area) and country do you live in? We also need you to run four connection tests: A traceroute, created while this issue is happening. Another tracreoute, while the connection appears normal to you. Run a Looking-Glass test, while the latency is high. The same with the connecion being normal. We may alter this list during our investigation. Should we add new points to it, they will be marked with a *.Scrainzo44 07 Nov
04 Oct COMMON CONNECTION AND LATENCY ISSUES - PC/MAC Greetings all, We've been working to improve some of the available troubleshooting resources for our games. Since connectivity problems are a common problem in gaming, we wanted to provide some information on what causes connection problems and what to do to resolve issues when you're having them. Table of Contents 1. Connection Troubleshooting Resources 2. FAQs 3. What to do if you need more helpTiogaradh5 04 Oct
30 Sep WoW crashes with AMD Ryzen Chips Hello, We’ve identified some crashes in WoW related to AMD’s new Ryzen chips, it is an issue we continue to track. AMD is also aware of the issue and have suggested the following: "The BIOS and chipset drivers are the links between your hardware and the operating system. Updating to the latest software ensures users have the latest performance and stability enhancements for the platform. To prevent World of Warcraft crashing on your Ryzen system, please update your BIOS to the latest version using the files and procedures found on the motherboard manufacture’s web site. Additionally, you will need to update your chipset drivers." If you are not familiar with bios updates or have never performed these updates, we recommend contacting the motherboard manufacturer for assistance. _____________________________________________________ Na na na na na na na na na na na na na na na na Survey! https://www.surveymonkey.com/s/TiogaradhTiogaradh0 30 Sep
17 Feb End of Support for Windows XP and Vista Starting October 25th of this year, we will begin the process of ending support for Windows XP and Windows Vista in World of Warcraft, StarCraft II, Diablo III, Hearthstone, and Heroes of the Storm. Microsoft ceased mainstream support for these versions of Windows in 2009 and 2012, respectively, but since a decent portion of our audience was still using them at the time, we continued supporting them. However, there have been three major Windows releases since Vista, and at this point, the vast majority of our audience has upgraded to one of the newer versions. After these older operating systems are no longer supported, the games will not run on them, so we encourage any players who are still using one of the older OSes to upgrade to a newer version. We’ll be rolling out this change on a staggered schedule, and will post further notices as we get closer to making the change for each game.Radathryl0 17 Feb
17 Feb 2015 Legion 7.3.2 - Common tech issues ★ Patch Notes ★ Known issues list ★ Latest common issues ★ Hotfixes ★ Welcome to Patch 7.3.2! For the latest service issues and alerts, please check our Support page or follow us on Twitter: @BlizzardCSEU_EN Here's what you are contacting us about the most right now: Error #132 KNOWN ISSUE: This error can be caused by different issues with the client such as addons, outdated drivers or hardware issues like not enough power or overclocked graphic cards. Please check this article in order to solve it. Another cause could be the latest Windows 10 update which automatically activates the Xbox DVR feature. Check this guide in order to disable it. Incompatible realms If the realm list shows the realm names in red and with the error "incompatible", close the game so the Blizzard app updates it correctly. Interface issues Please reset your WoW User Interface (UI) following this guide. Common issues and solutions Click on the issue you're experiencing for the possible solutions:: Account security (Hacked account/Can't login/Authenticator/etc.) Installation and updates (Stuck/Slow download/Errors BLZXXXXX/etc.) Connection and Latency (Lag/Frequent disconnections/Can't connect/etc.) Performance and stability (Freezes and lockups/Low FPS/stuttering/etc.) If your issue persists after following the steps provided in these articles, please check this message to know how to write an effective post.Natryndon1 17 Feb 2015
53m Long loading times since legion Heya, Ever since legion, I've experienced very long loading times. It's not just the loading screen either, after zoning in to say dalaran, the different forms won't load for a minute or so on my druid (shifting into the form earns their speed bonuses, but still displays the normal character). Anyone experienced the same, knows a cause/fix/whatever? ThanksKéày1162 53m
1h FPS Issue in 7.2 So I'm currently getting 15-20FPS at graphics preset 1. This is after resetting my interface(as suggested on the help page), restarting PC, disabling all addons. Last night I was playing at graphics preset 8(with a few tweaks), at 60FPS, and other games are still running fine. Any help/advice would be appreciated.Henrik264 1h
1h Error wow51900319 Hi I'm disconnected every 2 minutes. I have repaired installation, deleted the game and reinstalled, started a new pj and played with no addon but it's the same issue. Wow is the only game scratching.... and my global connection is ok, TV or my wife's pc work perfectly. Have you any advice for me ? or a test to look for what's going on?Ildur16 1h
3h Gaming With 4G ? i have made some speed tests on my 4g phone here http://speedof.me/ and give me 86-100 ms and around 4 mbps down speed, its ok for me, if i buy 4g connection with router its ok for wow ? anyone have try play wow with 4g ? Sorry for my bad EnglishDiöcletian1 3h
4h Some bug https://ibb.co/kNXP56 Happended in Gundrak just earlier :) Was doing heroic leap from water to the edge of the path to get up to the bridge near last boss :l Couldnt tele out during "was in combat" ..Herren1 4h
7h Getting DC/'d, WOW51900328 So I'm trying to clear ICC and I keep getting d/c'd with "You have been disconnected. (WOW51900328)" Unable to log in, tried to repair, clear Cache/WTF, etc, it just doesnt want to work.. What the hell is going on?Mitchjoness2 7h
7h WOW51900319 Hey, I have been getting the error WOW51900319 a lot recently and I have tried all steps mentioned in your articles and sadly non of them worked. I also somehow can't seem to send you guys a ticket or go for a live chat as the page keeps on crashing.Zheitan23 7h
7h Camera spinning wildly Sometimes when I turn my character, using right mouse button, the camera goes wild and I find myself running in a random direction. I can also feel that the sensitivity changes slightly and constantly. I've tried changing mouse acceleration on and off. I've looked into possible dpi issues and various other options. I also checked the laser. Tried fullscreen and windowed, and toggling hardware pointer. None of these seem to be the problem. It only goes wild when I turn my character, and not when just moving the pointer. It does not happen in any other games or applications. I tested drawing in a paint program and there was no unexpected movements. Does anyone have any ideas?Ogmog20 7h
7h High world ms on the exact time of the day Here is my route i dont know what to do this happens sometimes and i cant play TRACEROUTE: traceroute to 85.102.91.107 (85.102.91.107), 15 hops max, 60 byte packets 1 Blizzard (Blizzard) 0.826 ms 0.848 ms 1.235 ms 2 * * * 3 37.244.9.100 (37.244.9.100) 0.581 ms 0.651 ms 0.706 ms 4 37.244.9.32 (37.244.9.32) 0.623 ms 0.683 ms 0.746 ms 5 82.112.96.161 (82.112.96.161) 0.699 ms 0.739 ms 0.764 ms 6 ae-10.r24.amstnl02.nl.bb.gin.ntt.net (129.250.2.196) 10.576 ms 10.616 ms 10.623 ms 7 ae-3.r25.amstnl02.nl.bb.gin.ntt.net (129.250.4.69) 10.456 ms 10.448 ms 10.453 ms 8 ae-9.r20.frnkge04.de.bb.gin.ntt.net (129.250.3.76) 13.218 ms 13.299 ms 13.343 ms 9 ae-10.r01.vienat01.at.bb.gin.ntt.net (129.250.2.78) 25.113 ms 25.148 ms 25.166 ms 10 83.231.187.34 (83.231.187.34) 24.943 ms 24.910 ms 24.807 ms 11 212.156.140.185.34-acibadem-xrs-t2-1.305-vie-col-2.statik.turktelekom.com.tr (212.156.140.185) 52.502 ms 52.711 ms 52.942 ms 12 * * * 13 * * * 14 19mayis-t4-1-bafra-t4-1.turktelekom.com.tr (81.212.207.30) 60.267 ms 60.498 ms 60.497 ms 15 81.212.27.110.06-siteler-t3-2.06-siteler-t2-2.statik.turktelekom.com.tr (81.212.27.110) 61.209 ms 61.171 ms 61.200 ms 16/11/2017 18:39:28 UTC -------------------- TRACEROUTE: traceroute to 85.102.91.107 (85.102.91.107), 15 hops max, 60 byte packets 1 Blizzard (Blizzard) 1.027 ms 1.075 ms 1.131 ms 2 * * * 3 37.244.9.100 (37.244.9.100) 0.623 ms 0.677 ms 0.734 ms 4 37.244.9.32 (37.244.9.32) 0.835 ms 0.903 ms 0.945 ms 5 82.112.96.161 (82.112.96.161) 0.648 ms 0.676 ms 0.705 ms 6 ae-10.r24.amstnl02.nl.bb.gin.ntt.net (129.250.2.196) 10.569 ms 10.635 ms 10.702 ms 7 ae-3.r25.amstnl02.nl.bb.gin.ntt.net (129.250.4.69) 11.101 ms 11.134 ms 11.223 ms 8 ae-9.r20.frnkge04.de.bb.gin.ntt.net (129.250.3.76) 13.535 ms 13.458 ms 13.422 ms 9 ae-10.r01.vienat01.at.bb.gin.ntt.net (129.250.2.78) 24.897 ms 24.631 ms 24.637 ms 10 83.231.187.34 (83.231.187.34) 25.112 ms 26.175 ms 25.819 ms 11 212.156.140.185.34-acibadem-xrs-t2-1.305-vie-col-2.statik.turktelekom.com.tr (212.156.140.185) 52.485 ms 52.457 ms 52.796 ms 12 * * * 13 * * * 14 19mayis-t4-1-bafra-t4-1.turktelekom.com.tr (81.212.207.30) 60.269 ms 60.279 ms 60.247 ms 15 81.212.27.110.06-siteler-t3-2.06-siteler-t2-2.statik.turktelekom.com.tr (81.212.27.110) 61.266 ms 61.276 ms 61.304 ms 16/11/2017 18:39:29 UTC -------------------- PING: PING 85.102.91.107 (85.102.91.107) 56(84) bytes of data. --- 85.102.91.107 ping statistics --- 4 packets transmitted, 0 received, 100% packet loss, time 2998ms 16/11/2017 18:39:28 UTC -------------------- PING: PING 85.102.91.107 (85.102.91.107) 56(84) bytes of data. --- 85.102.91.107 ping statistics --- 4 packets transmitted, 0 received, 100% packet loss, time 3002ms 16/11/2017 18:39:31 UTC -------------------- TRACEROUTE: traceroute to 85.102.91.107 (85.102.91.107), 15 hops max, 60 byte packets 1 gateway (Blizzard) 0.358 ms 0.354 ms 0.455 ms 2 * * * 3 37.244.10.102 (37.244.10.102) 0.868 ms 0.893 ms 0.935 ms 4 37.244.10.34 (37.244.10.34) 0.874 ms 1.183 ms 1.364 ms 5 xe-0-3-0-21.r03.amstnl02.nl.bb.gin.ntt.net (81.20.69.81) 1.079 ms 1.105 ms 1.183 ms 6 ae-4.r25.amstnl02.nl.bb.gin.ntt.net (129.250.2.146) 2.765 ms 2.142 ms 2.120 ms 7 ae-9.r20.frnkge04.de.bb.gin.ntt.net (129.250.3.76) 6.449 ms 6.461 ms 6.452 ms 8 ae-10.r01.vienat01.at.bb.gin.ntt.net (129.250.2.78) 18.133 ms 18.148 ms 18.138 ms 9 83.231.187.34 (83.231.187.34) 20.254 ms 20.650 ms 20.943 ms 10 212.156.140.34.34-acibadem-xrs-t2-1.305-vie-col-2.statik.turktelekom.com.tr (212.156.140.34) 809.452 ms 809.622 ms 807.977 ms 11 195.175.171.150.34-acibadem-xrs-t2-2.34-acibadem-xrs-t2-1.statik.turktelekom.com.tr (195.175.171.150) 55.726 ms 55.753 ms 55.938 ms 12 * * * 13 19mayis-t4-1-bafra-t4-1.turktelekom.com.tr (81.212.207.30) 64.224 ms 64.379 ms 64.182 ms 14 81.212.27.110.06-siteler-t3-2.06-siteler-t2-2.statik.turktelekom.com.tr (81.212.27.110) 145.214 ms 110.379 ms 106.196 ms 15 * * * 16/11/2017 18:39:33 UTC -------------------- PING: PING 85.102.91.107 (85.102.91.107) 56(84) bytes of data. --- 85.102.91.107 ping statistics --- 4 packets transmitted, 0 received, 100% packet loss, time 2999ms 16/11/2017 18:39:34 UTC -------------------- TRACEROUTE: traceroute to 85.102.91.107 (85.102.91.107), 15 hops max, 60 byte packets 1 gateway (Blizzard) 0.388 ms 0.396 ms 0.496 ms 2 * * * 3 37.244.10.102 (37.244.10.102) 0.893 ms 0.920 ms 0.969 ms 4 37.244.10.34 (37.244.10.34) 1.058 ms 1.133 ms 1.151 ms 5 xe-0-3-0-21.r03.amstnl02.nl.bb.gin.ntt.net (81.20.69.81) 1.007 ms 1.075 ms 1.091 ms 6 ae-4.r25.amstnl02.nl.bb.gin.ntt.net (129.250.2.146) 1.307 ms 0.838 ms 0.822 ms 7 ae-9.r20.frnkge04.de.bb.gin.ntt.net (129.250.3.76) 7.113 ms 7.144 ms 7.148 ms 8 ae-10.r01.vienat01.at.bb.gin.ntt.net (129.250.2.78) 18.153 ms 18.214 ms 18.263 ms 9 83.231.187.34 (83.231.187.34) 17.964 ms 18.204 ms 18.608 ms 10 212.156.140.34.34-acibadem-xrs-t2-1.305-vie-col-2.statik.turktelekom.com.tr (212.156.140.34) 710.092 ms 710.289 ms 709.761 ms 11 * * * 12 * * * 13 19mayis-t4-1-bafra-t4-1.turktelekom.com.tr (81.212.207.30) 64.196 ms 64.319 ms 64.465 ms 14 81.212.27.110.06-siteler-t3-2.06-siteler-t2-2.statik.turktelekom.com.tr (81.212.27.110) 64.780 ms 64.837 ms * 15 * * * 16/11/2017 18:39:38 UTC -------------------- MTR: Start: Thu Nov 16 18:39:29 2017 HOST: Blizzard Loss% Snt Last Avg Best Wrst StDev 1.|-- Blizzard 0.0% 10 0.6 0.5 0.4 0.7 0.0 2.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0 3.|-- 37.244.9.100 0.0% 10 0.6 0.6 0.6 0.7 0.0 4.|-- 37.244.9.32 0.0% 10 0.7 0.7 0.7 0.8 0.0 5.|-- 82.112.96.161 0.0% 10 0.7 0.7 0.6 0.7 0.0 6.|-- ae-10.r24.amstnl02.nl.bb.gin.ntt.net 0.0% 10 10.6 10.8 10.6 11.6 0.0 7.|-- ae-3.r25.amstnl02.nl.bb.gin.ntt.net 0.0% 10 11.1 11.8 10.4 17.1 2.4 8.|-- ae-9.r20.frnkge04.de.bb.gin.ntt.net 0.0% 10 13.3 15.3 13.2 33.1 6.2 9.|-- ae-10.r01.vienat01.at.bb.gin.ntt.net 0.0% 10 24.9 25.0 24.7 25.2 0.0 10.|-- 83.231.187.34 0.0% 10 25.1 25.9 25.0 29.6 1.3 11.|-- 212.156.140.185.34-acibadem-xrs-t2-1.305-vie-col-2.statik.turktelekom.com.tr 0.0% 10 109.7 63.3 52.4 109.7 20.8 12.|-- 195.175.171.150.34-acibadem-xrs-t2-2.34-acibadem-xrs-t2-1.statik.turktelekom.com 90.0% 10 51.9 51.9 51.9 51.9 0.0 13.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0 14.|-- 19mayis-t4-1-bafra-t4-1.turktelekom.com.tr 0.0% 10 60.4 60.4 60.3 60.6 0.0 15.|-- 81.212.27.110.06-siteler-t3-2.06-siteler-t2-2.statik.turktelekom.com.tr 10.0% 10 61.3 61.3 61.2 61.3 0.0 16.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0 16/11/2017 18:39:29 UTC -------------------- MTR: Start: Thu Nov 16 18:39:29 2017 HOST: Blizzard Loss% Snt Last Avg Best Wrst StDev 1.|-- Blizzard 0.0% 10 0.6 0.6 0.6 0.8 0.0 2.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0 3.|-- 37.244.9.100 0.0% 10 0.7 0.7 0.5 0.8 0.0 4.|-- 37.244.9.32 0.0% 10 0.8 0.8 0.7 2.0 0.0 5.|-- 82.112.96.161 0.0% 10 0.7 0.7 0.7 0.9 0.0 6.|-- ae-10.r24.amstnl02.nl.bb.gin.ntt.net 0.0% 10 10.7 10.6 10.5 10.7 0.0 7.|-- ae-3.r25.amstnl02.nl.bb.gin.ntt.net 0.0% 10 10.4 10.5 10.3 11.2 0.0 8.|-- ae-9.r20.frnkge04.de.bb.gin.ntt.net 0.0% 10 24.4 23.5 13.3 44.7 9.4 9.|-- ae-10.r01.vienat01.at.bb.gin.ntt.net 0.0% 10 24.9 25.0 24.9 25.2 0.0 10.|-- 83.231.187.34 0.0% 10 25.1 25.6 24.9 28.1 0.9 11.|-- 212.156.140.185.34-acibadem-xrs-t2-1.305-vie-col-2.statik.turktelekom.com.tr 0.0% 10 126.6 62.6 52.5 126.6 24.0 12.|-- 195.175.171.150.34-acibadem-xrs-t2-2.34-acibadem-xrs-t2-1.statik.turktelekom.com 90.0% 10 51.8 51.8 51.8 51.8 0.0 13.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0 14.|-- 19mayis-t4-1-bafra-t4-1.turktelekom.com.tr 0.0% 10 60.3 60.4 60.3 60.6 0.0 15.|-- 81.212.27.110.06-siteler-t3-2.06-siteler-t2-2.statik.turktelekom.com.tr 0.0% 10 61.3 61.4 61.2 61.8 0.0 16.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0 16/11/2017 18:39:28 UTC -------------------- PING: PING 85.102.91.107 (85.102.91.107) 56(84) bytes of data. --- 85.102.91.107 ping statistics --- 4 packets transmitted, 0 received, 100% packet loss, time 3007ms 16/11/2017 18:39:40 UTC -------------------- MTR: Start: Thu Nov 16 18:39:33 2017 HOST: Blizzard Loss% Snt Last Avg Best Wrst StDev 1.|-- gateway 0.0% 10 0.4 0.5 0.4 1.0 0.0 2.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0 3.|-- 37.244.10.102 0.0% 10 0.8 1.0 0.8 1.1 0.0 4.|-- 37.244.10.34 0.0% 10 1.0 1.0 0.9 1.1 0.0 5.|-- xe-0-3-0-21.r03.amstnl02.nl.bb.gin.ntt.net 0.0% 10 1.1 1.1 1.0 1.2 0.0 6.|-- ae-4.r25.amstnl02.nl.bb.gin.ntt.net 0.0% 10 1.0 1.1 0.8 3.5 0.6 7.|-- ae-9.r20.frnkge04.de.bb.gin.ntt.net 0.0% 10 7.2 13.5 6.4 51.5 14.3 8.|-- ae-10.r01.vienat01.at.bb.gin.ntt.net 0.0% 10 17.9 18.0 17.9 18.2 0.0 9.|-- 83.231.187.34 0.0% 10 18.2 18.5 18.0 20.3 0.5 10.|-- 212.156.140.34.34-acibadem-xrs-t2-1.305-vie-col-2.statik.turktelekom.com.tr 0.0% 10 727.2 749.7 726.7 829.6 32.0 11.|-- 195.175.171.150.34-acibadem-xrs-t2-2.34-acibadem-xrs-t2-1.statik.turktelekom.com 90.0% 10 55.7 55.7 55.7 55.7 0.0 12.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0 13.|-- 19mayis-t4-1-bafra-t4-1.turktelekom.com.tr 0.0% 10 64.3 64.3 64.1 64.5 0.0 14.|-- 81.212.27.110.06-siteler-t3-2.06-siteler-t2-2.statik.turktelekom.com.tr 0.0% 10 64.9 64.9 64.8 65.1 0.0 15.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0 16/11/2017 18:39:33 UTC -------------------- MTR: Start: Thu Nov 16 18:39:37 2017 HOST: Blizzard Loss% Snt Last Avg Best Wrst StDev 1.|-- gateway 0.0% 10 0.4 0.5 0.3 0.7 0.0 2.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0 3.|-- 37.244.10.102 0.0% 10 1.0 0.9 0.8 1.0 0.0 4.|-- 37.244.10.34 0.0% 10 0.9 1.0 0.8 1.1 0.0 5.|-- xe-0-3-0-21.r03.amstnl02.nl.bb.gin.ntt.net 0.0% 10 1.0 1.0 1.0 1.1 0.0 6.|-- ae-4.r25.amstnl02.nl.bb.gin.ntt.net 0.0% 10 0.9 1.3 0.8 2.7 0.3 7.|-- ae-9.r20.frnkge04.de.bb.gin.ntt.net 0.0% 10 6.9 6.4 6.3 6.9 0.0 8.|-- ae-10.r01.vienat01.at.bb.gin.ntt.net 0.0% 10 17.9 18.0 17.8 18.2 0.0 9.|-- 83.231.187.34 0.0% 10 18.2 18.2 18.1 18.4 0.0 10.|-- 212.156.140.34.34-acibadem-xrs-t2-1.305-vie-col-2.statik.turktelekom.com.tr 0.0% 10 692.0 733.2 692.0 834.9 43.5 11.|-- 195.175.171.150.34-acibadem-xrs-t2-2.34-acibadem-xrs-t2-1.statik.turktelekom.com 90.0% 10 56.0 56.0 56.0 56.0 0.0 12.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0 13.|-- 19mayis-t4-1-bafra-t4-1.turktelekom.com.tr 0.0% 10 64.2 64.3 64.2 64.5 0.0 14.|-- 81.212.27.110.06-siteler-t3-2.06-siteler-t2-2.statik.turktelekom.com.tr 0.0% 10 64.9 107.0 64.9 243.2 56.7 15.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0 16/11/2017 18:39:36 UTC --------------------Prepard1 7h
7h Idea, stop the cross realm Couldnt find a section for suggestions changes, ( i don't even know if you accept ideas from players ), im sorry if you don't. Okay i play on Sylvanas and i been talking to a few friends and we find the old social aspect is really low now days in world of warcraft, you rarely play with the same players as when you join a group you either go with some from russia, portugal or europe or other servers, extreamly rare you will find a player from your own realm to play with, (unless you form a guild or spam generel chat for people to play with, but people basicly don't do that now days ) What im talking about is the old feel where you knew multiple people on the server, both horde and alliance, becourse you encountered them severel times, im dungeons, randomly in the world, in battlegrounds, that was alot of fun for me. Now its hard to find randoly new friends, ofc it's "easyer" to play wow just join lfg and your in a group nearly instantly, (Thought the keystone finder sucks, 80% is gold sellers or boosts other people for gold, are you ever gonna do something about gold sellers or did it become legal? :P ) and the invasion groups are horrible too, i just used one for the first time the other day usually we are 2-5 players doing an invasion really a hard fight, but join LFG system and you are 40 people and it dies in matter of seconds ( the boss ) Anyway back to topic, there must be more then me and my friends that enjoying running around in the world meeting new friends, old friends or people from the other faction that you had a few pvp rounds with :), Sorry again that i couldnt find the correct section feel free to move the topic there.Yukimo0 7h
20h WOW51900319 - Taxiflight disconnects 100% of the time After the maintenance I've been disconnecting with error 51900319 every time I take a flight path in legion zones and sometimes randomly when when changing zones by riding from zone to zone. It is pretty frustrating to get disconnected when taking a taxi since flying myself is not an option yet and when you relog after the disconnect you drop to your death, every single time, and some cases the corpse is in place where you can't get to by walking so I have to resurrect at the graveyard, giving me a penalty of unable to play for the next 10mins. I've gone so far as removed the whole game (uninstall + removed all files with shift+delete, cleared registry) and I don't have any addons currently installed, a pure freshly installed game and the problem persists. I'm sitting on 1000/100 connection with about 39ms latency according to the game client. I do not have any disconnect or latency issues with any other online games or activities. What gives?Sincroft4 20h
20h Directed to US instead of EU on website Hi, Everytime i type eu.battle.net into my browser it consistently sends me to the US website, I've deleted my cache, cookies and all but still does it. Any ideas? ThanksKael18 20h
22h Mouse / Camera problem..? Elo, since 2-3 weeks back my mouse (Razer naga) suddenly started to accelerate while i was changing the view with the camera in game. My first thought was that the mouse I've had for almost 7 years was comming to and end, so I bought a new mouse (Corsair scimitar) and the same thing started to happen with this mouse. I've tried to deleting cache, resetting UI, changing USB ports, motherboard is fully working. I've seen more players having the same issue when it comes to WoW, so my question is if this has something to do with the patch? Edit: Still trying to solve, but some respone would be grateful Thanks!Kupray2 22h
23h Lag on Silvermoon I know Silvermoon is one of the highest populated realms in EU, so the lag affects a significant playerbase. What I mean as lag? Interaction with the world: - contacting npc-s, vendors, war map: I have to do multiple attempts, clicks and then wait 5-10 seconds before the window opens up - AH: listing, loading, purchasing items is a pain. It takes 15-20 (or more) seconds to list, click and buy a single item by name – it would take a few seconds only in normal conditions. It’s more than annoying, especially because of the number of pages with 1 single item listed. - Argus and world quests, chests: completing a wq sometimes “freezes” the response from the server and I have to wait 10-15 seconds for the completion pop-up and rewards after the actual kill. The same thing happens while looting the demonic chests: sometimes everything stops suddenly before the loot window, then “woosh” I’m flooded with the events I missed during the time of lag. I think such bad gaming experience shouldn’t be allowed in 2017., at a multimillion company. Upgrade your servers, optimize package communication/sorting, whatever you can do to eliminate the lag. I normally (99% of the time) have 48-50ms, so the problem is on the server side. Especially, because when I started to play on a low pop realm (Azuremyst) I have never had this lag experience. I also don’t have it on Silvermoon when I play at early times (weekend mornings) when the population is low. The server is simply overloaded at peak times and sharding doesn’t help it at all. It helps only on the player side by reducing the amount of player characters to load/render etc. Find a solution to this problem, because it exists on the few high pop realms only, but those few realms have most of the playerbase playing on them (like big cities vs small villages).Sonol0 23h
23h Black and red chequered screen Hello i am running Wow on an iMac late 2015 i7 27" 8gb ram 512ssd and i only restarted playing Wow a few months ago, now i have noticed a couple of weird things : The first is every time i exit Wow it does a mini 1.5 mb patch every single time never had that happen before. secondly im running the game in windowed mode on normal settings and as wow launches from battlenet a screen behind my wow appears as i launch it full of black and red chequered squares. Any help on these two occurrences much appreciated as its not doing anything to the game but it is making me think that something is wrong with my game.Ilonen5 23h
23h Lag on Silvermoon I know Silvermoon is one of the highest populated realms in EU, so the lag affects a significant playerbase. What I mean as lag? Interaction with the world: - contacting npc-s, vendors, war map: I have to do multiple attempts, clicks and then wait 5-10 seconds before the window opens up - AH: listing, loading, purchasing items is a pain. It takes 15-20 (or more) seconds to list, click and buy a single item by name – it would take a few seconds only in normal conditions. It’s more than annoying, especially because of the number of pages with 1 single item listed. - Argus and world quests, chests: completing a wq sometimes “freezes” the response from the server and I have to wait 10-15 seconds for the completion pop-up and rewards after the actual kill. The same thing happens while looting the demonic chests: sometimes everything stops suddenly before the loot window, then “woosh” I’m flooded with the events I missed during the time of lag. I think such bad gaming experience shouldn’t be allowed in 2017., at a multimillion company. Upgrade your servers, optimize package communication/sorting, whatever you can do to eliminate the lag. I normally (99% of the time) have 48-50ms, so the problem is on the server side. Especially, because when I started to play on a low pop realm (Azuremyst) I have never had this lag experience. I also don’t have it on Silvermoon when I play at early times (weekend mornings) when the population is low. The server is simply overloaded at peak times and sharding doesn’t help it at all. It helps only on the player side by reducing the amount of player characters to load/render etc. Find a solution to this problem, because it exists on the few high pop realms only, but those few realms have most of the playerbase playing on them (like big cities vs small villages).Sonol0 23h
23h Random DC's Hello, i played for about 10 minutes today and suddenly I DC'ed. Whenever I try to log in now, it says connecting and it's opening my character selection screen. After that I just DC again in the loading screen or after 10 seconds in game. I get the error "WOW51900319". When I close my WoW after the crash, my battle.net status is set to "connecting", I am able to use my browser so it's not my internet connection. Thanks for the help!Pandapowers1 23h
23h Camera suddenly turning super fast I am having an issue lately, when turning my camera it sometimes goes super fast almost spinning around. First i was thinking it might be something stuck on my mouse laser, i bought a new mouse and it did not solve the issue. Would really love some help here, this is starting to get very frustrating.Ahngeni4 23h
23h Long loading for teleports, log-in, and mount Hi all, Recently I have asked a few of you how to upgrade my desktop in order to have it more appropriate for World of Warcraft. I have the current specs momentarily: OS Windows 10, 64bit Nvidea GeForce GTX 1050 Intel Core i5 4460 3.2 GHz 8GB RAM dual DDR3, 666 MHZ 160GB storage. Graphics are amazing, just as FPS in cities and raids. But when I teleport to e.g. class hall or SW, it takes about 30-40 seconds. Additionally, when I mount after the loading screen is completed, my character is invisible and the screen displays the current place where I am standing. However, I do see on the minimap I am walking around, and as soon as i demount - I am at the other location. This takes about 10 seconds. Now I know a lot of people say; buy an SSD card, but I will not. I did not have this on my previous desktop 4 years ago, and I do have it now. Can it be something in-game, or via the installer that I have done wrong?Touchie0 23h
23h mouse look speed theres already similar topcis to this one but ive tried everything they suggest and literally nothing works. basically my issue is what the title says, i for the most part play pvp and its very very frustrating losing games because of this bug, i want to run one direction but my character turns the other way because my mouse look speed just decides to go crazy for one second then go back to normal i have tried EVERYTHING that other posts have suggested and nothing works. I am 99% sure this is an ingame setting or something with the current client i use, as i had fixed it way back (cant remember how) then had to reinstall the game because of the minor patch, and then it came back. If anyone knows how to fix this, please reply, thanks.Amcony3 23h
1d Big FPS drops. Hi all, I know that similar questions have been asked but I see something strange in my problem. So yesterday, I got a GTX 1080 and pared it with my i5 6600 CPU and 8 GB ddr4 RAM (soon t be upgraded). My problem is that the game still wont run atleast 55-60 fps on ultra (10) settings especially on the broken isles (Valsharah, Stormheim etc..) I tested with everything 10 and I got an average of like 27 fps which I feel unacceptable with my current hardware, especially when comparing fps with my friend running an older gen i5 CPU and a gtx 1070 seeing an average of 40 on 10 and 1080p. I experimented a bit with settings and found out that if I lower all settings under environment (View Dist, Env Detail & Ground Clutter), the game runs perfect over 60 FPS on all zones, but the most astonishing thing is that if I lower these to 7, my GPU usage goes from just 13% usage to over 60 which seems that is working way better like that. Now I know that such settings are CPU dependent but the problem is, irrelevant if environment settings are set to 10, 7 or 1 cpu usage remains the same, so I assume that if on environment settings 10, cpu usage is still nowhere near at least 50% usage, I dont believe its a case of CPU not capable of running those 3 settings on 10. *I wish to point out that an Argus, game runs good 60 FPS even on Environment details are maxed, and the main problem is broken isles* So my question is can someone maybe point out something I'm missing on my setup that makes my game unplayable on maxed environment settings while another setup with older gen i5 and gtx 1070 get like 20 fps more then me on broken isles? Sorry for my long post but I'm very frustrated that I'm still not able to play this game at it's maximum. Thanks.Ytuir6 1d
1d Wildhammer/Thunderhorn Down Getting a blank character screen for both realms, even tho I have characters on both. Both realms did show as 'Offline' for approx. 30 seconds. Update: Just checked now, and both realms are offline again.Magedaveo3 1d
1d Long loading screen Seriously guys, fix this already, it's been for a year. Not even ssd helps.Kliez5 1d
1d 30FPS lock in windows 10 1709 problems were still on insider versions. 1709 16299.19 all the same. FPS is limited to 30 for a while. (5-30 seconds) in Msi Afterburner - the drop in the frequencies of the GPU in these moments 1703 there were no problems. gtx 980, the latest driversЛеексер6 1d
1d Wow app crashing Its the companion app where you can send your followers on mission. That app for me keeps crashing do you have any fix or work around? Im currently using an android phone :,/ Ive tried to do a force shutdown for the app. Doesn't work... so im out of ideas.Cinthía2 1d
1d server lag what's up with all the lag recently? sometimes it takes several seconds for loot to go into your bag, and the game is unresponsive while you wait.Melodraeth3 1d
1d AH on Draenor's been excruciatingly slow for months Hello devs, I would like to point out that the Auction House has been really (and I mean REALLY) slow for the past few months on Draenor-Horde. I won't mind waiting a bit longer but it takes several seconds between individual auctions created / bought. It's been like this for a few months, sure there've been some ups and downs but when I compare this to other realms I play on with near instant interactivity, this is not normal.Rezzuh5 1d
1d WoW was unable to start up 3d acceleration after WU. Hello Yesterday i do windows update and get Windows Creators Update build 15063. After this when i try run Wow i get error: World of warcraft was unable to start up 3d acceleration. I try reinstall graphic card and not help it... The most funny problem is only with World of Warcraft, i run other game and working without problem. Best Regards Fragie@ShadowsongFragie3 1d
1d RX 580 Issue Hi there! I saw few posts in the forums like this, but dont get an answer. My problem is that i bought a MSI Radeon RX 580 Armor OC 8GB GPU. I used a GTX750Ti before and have no FPS issue on recommended settings "7". With my new card, the recommended setting is "5". I tried with earlier and with the latest driver too. My config: I5 6400 Skylake 16GB (2x8) HyperX Fury 2133 RAM (Dual channel) MSI M3 gaming MB Kingston 120GB ssd Zalman 500PSU Windows 10 Pro (x64) My settings ingame: "10", but disabled SSAO FPS: 25-30 outside (75-80 in buildings) Can you tell me why recommend "5" setting level for my machine? It really annoyin' cuz in every other games have good FPS on ultra/very high settings. Thanks in advance, gyilkiGyilki8 1d
1d Can load the Blizzard App Hi everyone. I've been trying all day to access Warcraft with no luck. The Blizzard App kept updating but getting stuck at 11%. I then went to the help pages and followed the advice there step by step, culminating in me uninstalling the game so that I can start from scratch. This has done nothing however as the downloader is still pausing. I have tried to raise a ticket and use the chat function under support, but the web page then glitches and says there is an error their side and try again later. I genuinely don't know what I am doing wrong and what to do next. Any ideas?Silentcrow9 1d
1d Turkey Latency We have latency problem in Turkey. We all want you to fix it asap. The problem realise at evening only. Not night or morning. So fix it asap platypus Thx !Wingsoffel1 1d
49m Lua Errors in the appearance tab I just started getting Lua Errors when viewing appearance sets tab. Beofre you go on how resetting UI will sort it out let me say it wont. I tried full UI reset, deleting WTF, cache and interface as well as virtualstore hidden folders. Message: ...ce\AddOns\Blizzard_Collections\Blizzard_Wardrobe.lua:2840: attempt to get length of local 'variantSets' (a number value) Time: 08/28/17 00:38:29 Count: 1 Stack: ...ce\AddOns\Blizzard_Collections\Blizzard_Wardrobe.lua:2840: attempt to get length of local 'variantSets' (a number value)Interface\SharedXML\SharedBasicControls.lua:204: in function <Interface\SharedXML\SharedBasicControls.lua:203> [C]: ? ...ce\AddOns\Blizzard_Collections\Blizzard_Wardrobe.lua:2840: in function `GetVariantSets' ...ce\AddOns\Blizzard_Collections\Blizzard_Wardrobe.lua:3303: in function `SelectSet' ...ce\AddOns\Blizzard_Collections\Blizzard_Wardrobe.lua:3058: in function <...ce\AddOns\Blizzard_Collections\Blizzard_Wardrobe.lua:3039> [C]: in function `SetShown' ...ce\AddOns\Blizzard_Collections\Blizzard_Wardrobe.lua:700: in function `WardrobeCollectionFrame_SetTab' ...ce\AddOns\Blizzard_Collections\Blizzard_Wardrobe.lua:660: in function <...ce\AddOns\Blizzard_Collections\Blizzard_Wardrobe.lua:659> Locals: errorMessage = "...ce\AddOns\Blizzard_Collections\Blizzard_Wardrobe.lua:2840: attempt to get length of local 'variantSets' (a number value)" DisplayMessageInternal = <function> defined @Interface\SharedXML\SharedBasicControls.lua:187 MESSAGE_TYPE_ERROR = 0Athas3 49m
1d Very weird CPU/GPU usage. Hello! I've been having this issue for quite some time, and, at first I thought it was just my computer, even though my specs should be more than able to run WoW on ultra without a problem. Dropping them here. Intel® Core™ i5-6500 3.2 GHz GTX 1060 3 GB 16 GB RAM Problem is, even though I use heavily modified 7 preset, with render scale set to default 100, shadows and liquid set to fair, clutter/enviroment detail and view distance set to 5, I can barely hit constant FPS. In raids, that drops to 20-30. I started monitoring my GPU and CPU usage since yesterday, and, it seemed like this. Scenario 1 - Kil'jaedan fight. GPU Usage never above 20%. (WTF) CPU around 35%. Core 1 73%, Core 2 32%, core 3 39%, core 4 21%. After seeing the results, I thought I would try a different approach - I upped my preset to 10, everything on ultra, sliders to 7. Oddly enough, that gave me around 50 FPS boost, and my GPU went from 20% to 50% usage. CPU improved by around 15%, BUT that still is not the result I am looking for. It would seem this game is very poorly optimized if I can't have my current setup perform properly. Before any of you asks, no, I am not using vsync, nor it is enabled in my NVIDIA control panel. I am not using Max Foreground FPS ingame.Qêdé6 1d
1d WOW51900319 I've been dealing with the game crashing with the error code WOW51900319 I've tried all the troubleshooting that it says to do but nothings worked so i've done that WinMTR thing so hopefully someone I can get some help, I think i've done it on the right ip (Argent Dawn EU) if not let me know the correct one and I'll redo it. Thanks |------------------------------------------------------------------------------------------| | WinMTR statistics | | Host - % | Sent | Recv | Best | Avrg | Wrst | Last | |------------------------------------------------|------|------|------|------|------|------| | 192.168.1.1 - 0 | 780 | 780 | 0 | 1 | 107 | 1 | | 88-109-32-1.dynamic.dsl.as9105.com - 0 | 780 | 780 | 5 | 7 | 80 | 6 | | 78.151.227.0 - 0 | 780 | 780 | 8 | 9 | 82 | 10 | | host-78-151-227-25.as13285.net - 0 | 780 | 780 | 9 | 9 | 87 | 9 | | host-78-144-9-239.as13285.net - 1 | 768 | 765 | 14 | 16 | 78 | 15 | | 195.66.226.234 - 1 | 772 | 770 | 16 | 17 | 43 | 18 | | ae1-br01-eqld5.blizzardonline.net - 0 | 780 | 780 | 15 | 16 | 103 | 20 | | 137.221.65.30 - 1 | 772 | 770 | 0 | 23 | 43 | 24 | | 37.244.10.103 - 1 | 764 | 760 | 0 | 23 | 50 | 23 | | 185.60.112.157 - 1 | 772 | 770 | 0 | 23 | 43 | 24 | |________________________________________________|______|______|______|______|______|______| WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud ProviderDarkmould1 1d
1d Help with my pc? Evening everyone, Wondering whether anyone could point me in the right direction with my pc? I’ve just got back into wow since TBC and am losing interest because I keep having problems! My machine is a acer predator defender 7200, I literally only use it for Wow and it has no other games installed. I recently paid to have x2 2GB of DDR2 fitted. The pc then started crashing with windows 10 stop codes so I returned it and apparently the memory wasn’t seated right? Since having the pc back (2 nights) wow is still really laggy even on low settings and crashes and seems to have a new problem where the monitor goes blank but I can still hear the game sound? I have to restart the pc to return to normal? It seems to have no problem browsing or with Spotify only with wow? I know the machine is old but surely it can run wow still? Could it be a graphics card problem now the ram has been updated? Any help would be great! Thank you!Regem3 1d
1d Buying a PC for WoW I've Been getting back into wow a bit and am currently playing on a laptop, supposedly one made for gaming but it struggles with wow and even when I play poker with some heavier software it sometimes really struggles. From what I've been told for the 1k$ I spent on a laptop I could've gotten a much better desktop. I know very little about tech/pc's so I was hoping I could get some pointers from people out here. I've done some googling, most give the advice to build a PC but that's not really an option, I'd rather pay a little more for a pre-built one. What do you guys use and what should I be looking for? It doesn't have to be an amazing pc, just has to run WoW & poker well, possibly a VR headset in the future.Morthinus8 1d
1d Sounds fade out This is a weird issue which only shows up in specific parts of the world. It's only now and then that I can notice it, but it's definitely bothering me. Here's the problem : sometimes, I'll hear the music & sound effects fade out and then back in. That means the volume is reduced and then increased again. That happens when another sound plays, I think I remember it happening with npc dialogue, but right now it's happening when an ambient sound plays. I'm standing in Spires of Arak and noticing the issue as I'm typing this. Here's the exact location : https://i.imgur.com/VeFeUap.png Whenever I hear an ambient sound play (birds flapping or ancients grumbling), every other sound fades out, very noticeably. It's really exaggerated, which makes it noticeable (which I think achieves the opposite of what was intended with this feature). I don't remember this feature from the last time I played WoW a few years ago, so there must be some way to disable it, although I couldn't find one. Edit : turns out the sounds I believed were ambient are not. They're directly related to mobs around the place. They must be one of the few sound effects marked as "fade everything out when this plays", which is what I want to avoid.Telladriss3 1d
1d ERROR #138 (0x8510008a) Fatal exception! I keep getting a fatal exception every time I play usually about 3-4 minutes in This application has encountered a critical error: ERROR #138 (0x8510008a) Fatal exception! Program: D:\World of Warcraft\Wow-64.exe ProcessID: 9384 Exception: 0xC000001D (ILLEGAL_INSTRUCTION) at 00007ff6219adea2 tried with minimal startup, no addons updated gfx driversOmgkillkenny8 1d
3h Drop hacks in arena? Me and my Arena partner were playing in 2v2 ranked, we killed enemy DD (sub rogue), and enemy healer(resto shaman) stood frozen for a while. Both me and my arena partner got crashed after the healer stood in his place and we received World of Warcraft stopped working error. Our games simply crashed and after the crashes the enemy healer killed both of our characters and won (?). I don't know if they flooded our computers with something or whatever. It was too absurd that only both of us got dropped after a while he stood still and eventually only us got dropped while he was still in arena.Raakèl4 3h
2d Chrome error 500 on forums` When ever I try to post on EU Forums using Chrome I get an error 500? I have to switch to Opera to post anything.Cùrsé6 2d
2d WoW-Download bugging computer out Hey there! A somewhat hard topic to pin-point out but i'll try. Just a few days back I wanted to get back to WoW again, so I started to download it via the Blizzard app. Everything went fine with the download up until around 20% of the download, then my computer starts acting up. My mouse freezes very often when im browsing something else on Chrome aswell as my spotify music laggs out. I tried again yesterday night and downloaded, launched wow just as it was "playable" and everything went smooth for 1 hour or so, then the lagg came again. How I noticed this in-game was that I got this crazy fps drop/stutter laggs even if I have 18-26ms home/world. Same with how my character was acting up when playing, some "delay of action" I'd describe it as. I was questing around and all of a sudden I get this sutter-lagg and my char wont respond at all. I take away my hands from keyboard and mouse and a few secs after everything happens that I wanted to happen when I still had my hands on the controllers. Anyone else with this Issue? I've realized that it is only with WoW it happens, when I uninstall it the laggs on my computer dissappears completly. I find it amazing that it is ONLY WoW that causes this, a corrupted file maybe? I am playing HoTS too and there are no problems there what so ever. Blue post about this or can someone help me out? Cheers.Lasertrollet5 2d
2d Random Disconnections First of all i'm sorry for my english as it sn't my native language. I'll try to do my best to explain the terrible problem i'm facing. I chose WoW as selected game for the issue but it's happening on every Blizzard game. I play mostly on Heartstone, Heroes of the Storm and Wow as i just said. While i play, i stay in menus or during a game the client lose the connection and simply kick me out. This happens dozens of times per day on every Blizzard game. On World of Warcraft, of course, this is even worse because i can't do stuff like raid or dungeon. On my side i tried everything without solving the problem: re-installing every game i play, changing router, passing from a wireless connection to a wired one, using the windows' prompt to scan my packet loss (even during the actual disconnection). Nothing changes. I also tried some in-game solution, tried everything i read on forums about this problem but it's not working at all. I'm lost. And sad. As an old and loving customer I beg for your help. PleaseAhlamamya10 2d
2d Initializing... I've started the launcher but it has been stuck on "initializing" or "waiting on another installation or upgrade" for 9 hours now. Any tips on how to get passed this and be able to play?Khellgrom9 2d
2d Changed to Vodafone, Disconnecting Often, Help! I recently changed Service Providers, from Sky to Vodafone, and now keep having disconnects. It generally happens once per day (or a few times in quick succession but then is fine for the rest of the day), not usually at the same time each day. The router itself still has all the green lights and such, and there is still an internet connection, but my games disconnect and take about 20 minutes to reconnect. For example today at about 9pm: PS4 (Wifi connection, console is very near the router): disconnected completely from Destiny and from Party Chat PC (Ethernet connection): disconnected completely from Battle Net and WoW. Internet Browser seemed fine, no tabs were actively streaming at the time, but things like Facebook refreshed and continued without a problem. It took about half an hour before either started working again (BNet often goes online and then disconnects again many times during this time). I've called Vodafone about the problem, and they said that the router/signal/etc all is fine at their end. They first said that it must be the fault of the servers/providers of all the games that are disconnecting....... but then ended by instead saying that they don't have the knowledge to look into it further, but that the people running the games (i.e Blizzard) might be able to look into it in more depth. So are there any tests or logs I can use to help pinpoint the problem? The only thing I know for sure is that the router uses a dynamic IP, could trying to assign a static IP potentially help? Thanks in advance for any advice anyone can give, I switched to Vodafone just as Legion launched so haven't been able to enjoy the expansion properly yet T.TZellíe3 2d