Technical Support

17 Feb 2015 Welcome to the Technical Support Forum! Welcome to the Technical Support forum! This forum provides players with a place to discuss technical issues with each other and official Blizzard representatives. While this forum is NOT intended to replace our support contact channels, players are encouraged to ask questions, share advice, and participate in on-going discussions here. Accordingly, it is of utmost importance that all players treat each other with courtesy and respect. For more information, please review the Forum Code of Conduct. Our MVPs are also here to help you: Ananda Cazzéh Celiby Danellos DeanX Nyshae Omachi Oussebon Saneko ShammozNatryndon2 17 Feb 2015
1d High latency in Nighthold Raid Hello. o/ We are aware that there are multiple reports about sudden latency increases during encounters in the (Mythic) Nighthold raid. To help us investigate these reports, we'd ask you to provide further details on the issue. But before you start to gather the information we require, please take the time to follow the steps of our latency troubleshooting. By doing this, we can rule out most of the possible local causes to connection issues. What realm do you play on? Should you play on more than one realm, does this issue show on all of them? If the latency increase happens at specific times of the day, please name the time frame. Do you have connection issues with any other game/online service? What internet service provider are you with? What type of connection do you use (DSL, Cable, etc.)? What city (or which is the next biggest city in your area) and country do you live in? We also need you to run four connection tests: A traceroute, created while this issue is happening. Another tracreoute, while the connection appears normal to you. Run a Looking-Glass test, while the latency is high. The same with the connecion being normal. We may alter this list during our investigation. Should we add new points to it, they will be marked with a *.Scrainzo36 1d
10 Aug CROWDS on Twitter - A New Season Approaches Good news, everyone! Almost two years ago, we offered an Android app for expert Blizzard players to help their peers on Twitter, answering questions and providing advice similar to the kind of crowdsourced support you can witness daily on our official forums. Some of you may still remember: By using the app, Twitter users who had opted in could see messages sent to our support team's channels and jump right into the conversation, potentially solving other players' issues even before a moderator could get back to them. Needless to say, this was particularly useful late at night or early in the morning, for the forums (and thus our Twitter channels) have specific "opening times" due to the size of its dedicated team. But it was not all just feelgood assistance, either: Last year, we ran a so-called season where volunteers would compete with one another for points. Top scoring experts were featured on a Wall of Fame, and we even handed out prizes! Well, guess what's coming back. CROWDS has been running non-stop ever since we introduced it to our Twitter feed, but so far we only ever had a single season. So whether you've been curious about the program but used to be on the fence, or whether this is the first time you actually hear about our crowdsourcing initiative, here's your incentive to get started. Not only will top performers join the support website's Hall of Fame, they will also be rewarded with prizes such as Hearthstone card packs or loot boxes for Overwatch and Heroes of the Storm. For details on CROWDS and how to use the app, be sure to check out our support site article. See you out there!Hagut1 10 Aug
17 Feb End of Support for Windows XP and Vista Starting later this year, we will begin the process of ending support for Windows XP and Windows Vista in World of Warcraft, StarCraft II, Diablo III, Hearthstone, and Heroes of the Storm. Microsoft ceased mainstream support for these versions of Windows in 2009 and 2012, respectively, but since a decent portion of our audience was still using them at the time, we continued supporting them. However, there have been three major Windows releases since Vista, and at this point, the vast majority of our audience has upgraded to one of the newer versions. After these older operating systems are no longer supported, the games will not run on them, so we encourage any players who are still using one of the older OSes to upgrade to a newer version. We’ll be rolling out this change on a staggered schedule, and will post further notices as we get closer to making the change for each game.Radathryl0 17 Feb
17 Feb 2015 Legion 7.2.5 - Common tech issues [14/06] ★ Patch Notes ★ Known issues list ★ Latest common issues ★ Hotfixes ★ Welcome to Patch 7.2! For the latest service issues and alerts, please check our Support page or follow us on Twitter: @BlizzardCSEU_EN Here's what you are contacting us about the most right now: Error #132 KNOWN ISSUE: This error can be caused by different issues with the client such as addons, outdated drivers or hardware issues like not enough power or overclocked graphic cards. Please check this article in order to solve it. Another cause could be the latest Windows 10 update which automatically activates the Xbox DVR feature. Check this guide in order to disable it. Incompatible realms If the realm list shows the realm names in red and with the error "incompatible", close the game so the Blizzard app updates it correctly. Interface issues Please reset your WoW User Interface (UI) following this guide. Common issues and solutions Click on the issue you're experiencing for the possible solutions:: Account security (Hacked account/Can't login/Authenticator/etc.) Installation and updates (Stuck/Slow download/Errors BLZXXXXX/etc.) Connection and Latency (Lag/Frequent disconnections/Can't connect/etc.) Performance and stability (Freezes and lockups/Low FPS/stuttering/etc.) If your issue persists after following the steps provided in these articles, please check this message to know how to write an effective post.Natryndon1 17 Feb 2015
29m WoW performance issues. Hello :) I'm having some real performance issues during raid encounters. As an example, when we stand in front og KJ I'm having around 100fps, but during the fight it's around 20-25fps. That is with everything on the lowest except for "projected textures" and "particle density" to see mechanics easier. Deleting addons does not effect this. While playing my CPU runs at around 70-80% on one of the cores, and the rest sit around 20%. GPU runs at around 25%. My specs are as follows: OS: Win10 Motherboard: Gigabyte Z68X-UD3-B3 CPU: Intel i7-2600k 8gb of ram GPU: GTX 1070 from MSI And WoW is installed on a HDD. Hoping that someone can help or point me in the right directions. Thanks in advance :)Nachses1 29m
46m IP Lease time disconnections (51900319) Hi there, Poland, ISP : Internetia (belongs to Netia S.A.) Long story short : I get DC every 40 minutes. Why? Coz my lease time is set to renew every 40 minutes. For example 10:00 - 10:40 and so on. Got this problem only in Blizzard games ( WoW, Diablo 3). All other games like BF 1, LoL, etc. are fine. Contacted my ISP : "Our system works that way blah blah (...) nothing can be done about it" ---> "Blizzard's fault". My question is : is there sth that can be done? Don't know, some option in Blizzard Application or something. Having to reconnect every 40 minutes is playable but kinda makes me angry knowing that it should not be this way.Dasbastek1 46m
1h No ADDON button on startup screen I have downloaded, unzipped and placed some addons inside the ..interface/addons folder, but the addons button does not show up. I have read those really old threads, but that does not seem to fix the problem. Before I go and uninstall those 80+ Gb of WoW, i would appreciate any other options. And yes, I am noobalicious @ installing addons too. :-DNoobalicious0 1h
1h IPv6 connectivity broken Hello everyone, I can't exactly tell when it happened, since I haven't played much within the last few weeks. But IPv6 isn't working (again). The reason is that Blizzard has no AAAA records for Battle.net nor Blizzard.com When will this be fixed again?Arthanael0 1h
1h Help with a laptop I want to buy a new laptop and I found this : Dell Inspiron 5567 15,6" Intel Core i7-7500U, 1920x1080, 8GB RAM 2400Mhz, 256GB Disk space, Graphic Card AMD Radeon R7 M445 4GB! would i have any problem running WoW ? I dont want ultra setting just not to lag in lfr or bgs!!!!Andanole0 1h
1h Solution to possible World/Home latency Just want to post a possible solution for sudden high World/Home latency. I suddenly got over 3k World latency and could not find out why til I saw someone had mentioned Geforce experience. So I checked and for some reason it was gone from my desktop, I then reinstalled it and after that my latency is back to around 25 world and 25 home. So check Geforce experience and reinstall it or at least update it if you have problems and hopefully it will sort your problem out.Thorhalla1 1h
2h Games deleted after updating Bnet launcher As the title states I updated my Bnet launcher and now its asking me to locate my games folders. I thought "OK ill add them again I guess" but they no longer exist on my drive. I've never experienced anything like this in all the years of playing, am I going crazy or has this happened to others???Keiju0 2h
3h Background Downloader for 7.3 I could of swore I saw the background downloader in action for 7.3 early this morning. It seemed to reach 6% stopped for an age, so restarted Battlenet. Now the background downloader has disappeared altogether for 7.3. Anyone else?Duvetlord0 3h
4h Launcher is trying to connect to some strange places I have a FW running on my mac. When running the launcher, it is trying to connect to all sort of strange places, I do not expect it to connect. It is trying to connect to myaccount.google.com for example. Why would it try to connect to my google account in anyway? It is also trying to connect to news sites I frequently visit. Why? I even caught it trying to connect to the person eBay site. Beside the telemetry I see it is trying to connect, though I don't know what is the nature of the information, why is it trying to contact sites I visit? I am currently blocking the launcher from connecting to all of those sites, but I'm trying to figure out why it is doing it. What is the point? Why are blizzard interested in accessing my google account?Mokanor0 4h
13h Graphical Problems Graphical glitch, stretched textures. can someone help me? http://imgur.com/a/xERbb ------------------ System Information ------------------ System Manufacturer: ASUSTeK Computer Inc. System Model: G73Sw BIOS: BIOS Date: 02/10/11 21:37:36 Ver: 04.06.03 Processor: Intel(R) Core(TM) i7-2630QM CPU @ 2.00GHz (8 CPUs), ~2.0GHz Memory: 8192MB RAM Available OS Memory: 8170MB RAM Page File: 7019MB used, 4733MB available Windows Dir: C:\WINDOWS DirectX Version: DirectX 12 Geforce gtx 460m Could play wow before today, no problems. Just got them today. PS: The warrior in the Screenshot is my dad's account. Not mine. The screenshot is mine though, made it on my laptopKillezz2 13h
13h Lag issues this evening Hey just had to stop our raid as half the team cannot play with the lag they are experiencing. Gonna try again in an hour.. but are others finding the same problem? Am used to one or two having issues due to poor routers.. but not 10+ people unable to play. Also, we all have game updating switched off.. tried that but it's not helping. In fact despite it being off, Bnet says it IS updating.. even tho it isnt :DEllz11 13h
15h Having Lag Only at WoW i am having heavy lag only at wow , all other things are fine. TRACEROUTE: traceroute to 185.182.81.7 (185.182.81.7), 15 hops max, 60 byte packets 1 Blizzard (Blizzard) 0.695 ms 0.718 ms 0.986 ms 2 * * * 3 37.244.9.102 (37.244.9.102) 0.651 ms 2.068 ms 2.107 ms 4 24.105.31.54 (24.105.31.54) 10.378 ms 10.550 ms 10.602 ms 5 37.244.10.34 (37.244.10.34) 10.749 ms 10.813 ms 10.874 ms 6 lag4.br-ams.infra.novoserve.net (80.249.208.126) 10.767 ms 10.708 ms 10.745 ms 7 vlanif50.br2-dcf.infra.novoserve.net (185.147.12.59) 20.022 ms 20.112 ms 20.047 ms 8 tge-1-0-48.ar1-dcf.infra.novoserve.net (185.182.80.9) 22.926 ms 21.182 ms 21.311 ms 9 185.182.81.7 (185.182.81.7) 14.784 ms 14.920 ms 14.926 ms 23/08/2017 15:05:59 UTC -------------------- TRACEROUTE: traceroute to 185.182.81.7 (185.182.81.7), 15 hops max, 60 byte packets 1 Blizzard (Blizzard) 1.411 ms 1.489 ms 1.626 ms 2 * * * 3 37.244.9.102 (37.244.9.102) 0.759 ms 0.801 ms 0.856 ms 4 24.105.31.54 (24.105.31.54) 10.520 ms 10.567 ms 10.630 ms 5 37.244.10.34 (37.244.10.34) 10.657 ms 10.922 ms 11.038 ms 6 lag4.br-ams.infra.novoserve.net (80.249.208.126) 20.179 ms 19.585 ms 19.664 ms 7 ve50.br2-dcf.infra.novoserve.net (185.147.12.59) 19.448 ms 19.417 ms 19.567 ms 8 tge-1-0-48.ar1-dcf.infra.novoserve.net (185.182.80.9) 27.243 ms 21.381 ms 21.705 ms 9 185.182.81.7 (185.182.81.7) 14.895 ms 14.891 ms 14.986 ms 23/08/2017 15:05:59 UTC -------------------- PING: PING 185.182.81.7 (185.182.81.7) 56(84) bytes of data. 64 bytes from 185.182.81.7: icmp_seq=1 ttl=56 time=15.2 ms 64 bytes from 185.182.81.7: icmp_seq=2 ttl=56 time=14.0 ms 64 bytes from 185.182.81.7: icmp_seq=4 ttl=56 time=16.0 ms --- 185.182.81.7 ping statistics --- 4 packets transmitted, 3 received, 25% packet loss, time 2998ms rtt min/avg/max/mdev = 14.053/15.112/16.018/0.821 ms 23/08/2017 15:05:59 UTC -------------------- PING: PING 185.182.81.7 (185.182.81.7) 56(84) bytes of data. 64 bytes from 185.182.81.7: icmp_seq=1 ttl=56 time=14.3 ms 64 bytes from 185.182.81.7: icmp_seq=3 ttl=56 time=15.5 ms 64 bytes from 185.182.81.7: icmp_seq=4 ttl=56 time=13.9 ms --- 185.182.81.7 ping statistics --- 4 packets transmitted, 3 received, 25% packet loss, time 2998ms rtt min/avg/max/mdev = 13.918/14.608/15.519/0.679 ms 23/08/2017 15:05:59 UTC -------------------- TRACEROUTE: traceroute to 185.182.81.7 (185.182.81.7), 15 hops max, 60 byte packets 1 gateway (Blizzard) 0.687 ms 0.686 ms 0.818 ms 2 * * * 3 37.244.10.100 (37.244.10.100) 0.849 ms 0.891 ms 0.958 ms 4 37.244.10.32 (37.244.10.32) 0.829 ms 0.980 ms 1.139 ms 5 lag4.br-ams.infra.novoserve.net (80.249.208.126) 1.161 ms 1.272 ms 1.324 ms 6 vlanif50.br2-dcf.infra.novoserve.net (185.147.12.59) 13.243 ms 10.228 ms 13.340 ms 7 tge-1-0-48.ar2-dcf.infra.novoserve.net (185.182.80.11) 17.350 ms 17.636 ms 25.470 ms 8 185.182.81.7 (185.182.81.7) 9.823 ms 9.839 ms 9.833 ms 23/08/2017 15:06:02 UTC -------------------- PING: PING 185.182.81.7 (185.182.81.7) 56(84) bytes of data. 64 bytes from 185.182.81.7: icmp_seq=1 ttl=56 time=9.33 ms 64 bytes from 185.182.81.7: icmp_seq=2 ttl=56 time=7.60 ms 64 bytes from 185.182.81.7: icmp_seq=3 ttl=56 time=13.2 ms 64 bytes from 185.182.81.7: icmp_seq=4 ttl=56 time=8.99 ms --- 185.182.81.7 ping statistics --- 4 packets transmitted, 4 received, 0% packet loss, time 2998ms rtt min/avg/max/mdev = 7.601/9.804/13.293/2.117 ms 23/08/2017 15:06:03 UTC -------------------- TRACEROUTE: traceroute to 185.182.81.7 (185.182.81.7), 15 hops max, 60 byte packets 1 gateway (Blizzard) 0.471 ms 0.449 ms 0.495 ms 2 * * * 3 37.244.10.100 (37.244.10.100) 0.803 ms 0.835 ms 0.870 ms 4 37.244.10.32 (37.244.10.32) 0.899 ms 1.061 ms 1.211 ms 5 lag4.br-ams.infra.novoserve.net (80.249.208.126) 7.281 ms 7.315 ms 7.388 ms 6 vlanif50.br2-dcf.infra.novoserve.net (185.147.12.59) 8.689 ms 8.737 ms 8.748 ms 7 tge-1-0-48.ar2-dcf.infra.novoserve.net (185.182.80.11) 11.011 ms 11.297 ms 111.951 ms 8 185.182.81.7 (185.182.81.7) 7.657 ms 7.684 ms 7.686 ms 23/08/2017 15:06:04 UTC -------------------- PING: PING 185.182.81.7 (185.182.81.7) 56(84) bytes of data. 64 bytes from 185.182.81.7: icmp_seq=1 ttl=56 time=7.88 ms 64 bytes from 185.182.81.7: icmp_seq=3 ttl=56 time=9.92 ms 64 bytes from 185.182.81.7: icmp_seq=4 ttl=56 time=7.69 ms --- 185.182.81.7 ping statistics --- 4 packets transmitted, 3 received, 25% packet loss, time 2998ms rtt min/avg/max/mdev = 7.692/8.500/9.922/1.008 ms 23/08/2017 15:06:07 UTC -------------------- MTR: Start: Wed Aug 23 15:05:59 2017 HOST: Blizzard Loss% Snt Last Avg Best Wrst StDev 1.|-- Blizzard 0.0% 10 0.6 1.0 0.4 5.5 1.5 2.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0 3.|-- 37.244.9.102 0.0% 10 2.3 0.9 0.7 2.3 0.5 4.|-- 24.105.31.54 0.0% 10 10.5 10.5 10.4 10.7 0.0 5.|-- 37.244.10.34 0.0% 10 10.8 10.7 10.6 10.9 0.0 6.|-- lag4.br-ams.infra.novoserve.net 0.0% 10 25.6 22.5 10.5 38.3 10.7 7.|-- ve50.br2-dcf.infra.novoserve.net 0.0% 10 19.9 70.4 18.7 313.9 109.1 8.|-- tge-1-0-48.ar1-dcf.infra.novoserve.net 10.0% 10 20.2 21.2 20.2 22.3 0.5 9.|-- 185.182.81.7 0.0% 10 14.4 15.4 14.2 19.9 1.5 23/08/2017 15:05:59 UTC -------------------- MTR: Start: Wed Aug 23 15:05:59 2017 HOST: Blizzard Loss% Snt Last Avg Best Wrst StDev 1.|-- Blizzard 0.0% 10 0.6 0.6 0.4 1.7 0.3 2.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0 3.|-- 37.244.9.102 0.0% 10 0.8 0.7 0.7 0.8 0.0 4.|-- 24.105.31.54 0.0% 10 10.4 10.5 10.4 10.6 0.0 5.|-- 37.244.10.34 0.0% 10 10.6 10.7 10.6 10.8 0.0 6.|-- lag4.br-ams.infra.novoserve.net 0.0% 10 24.2 21.3 10.6 35.6 9.4 7.|-- vlanif50.br2-dcf.infra.novoserve.net 10.0% 10 18.5 53.8 18.5 213.2 71.1 8.|-- tge-1-0-48.ar1-dcf.infra.novoserve.net 0.0% 10 20.7 21.2 20.6 22.2 0.0 9.|-- 185.182.81.7 0.0% 10 14.3 14.8 13.9 20.1 1.8 23/08/2017 15:05:59 UTC -------------------- MTR: Start: Wed Aug 23 15:06:02 2017 HOST: Blizzard Loss% Snt Last Avg Best Wrst StDev 1.|-- gateway 0.0% 10 0.5 0.9 0.4 2.1 0.5 2.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0 3.|-- 37.244.10.100 0.0% 10 0.9 0.9 0.8 1.0 0.0 4.|-- 37.244.10.32 0.0% 10 1.1 2.0 0.9 10.9 3.1 5.|-- lag4.br-ams.infra.novoserve.net 0.0% 10 17.0 10.4 1.2 30.8 9.0 6.|-- vlanif50.br2-dcf.infra.novoserve.net 0.0% 10 9.4 9.7 8.8 11.3 0.5 7.|-- tge-1-0-48.ar2-dcf.infra.novoserve.net 10.0% 10 11.4 11.4 10.3 12.2 0.5 8.|-- 185.182.81.7 0.0% 10 7.8 8.6 7.7 10.9 0.8 23/08/2017 15:06:02 UTC -------------------- MTR: Start: Wed Aug 23 15:06:04 2017 HOST: Blizzard Loss% Snt Last Avg Best Wrst StDev 1.|-- gateway 0.0% 10 0.6 0.6 0.4 1.2 0.0 2.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0 3.|-- 37.244.10.100 0.0% 10 0.8 0.9 0.8 1.0 0.0 4.|-- 37.244.10.32 0.0% 10 1.0 1.0 0.8 1.1 0.0 5.|-- lag4.br-ams.infra.novoserve.net 0.0% 10 12.3 4.9 1.2 16.2 5.9 6.|-- ve50.br2-dcf.infra.novoserve.net 0.0% 10 10.2 9.7 9.0 10.3 0.0 7.|-- tge-1-0-48.ar2-dcf.infra.novoserve.net 10.0% 10 11.8 11.8 10.9 15.1 1.2 8.|-- 185.182.81.7 10.0% 10 8.5 9.0 7.7 10.7 0.7 23/08/2017 15:06:04 UTC --------------------Earendur3 15h
15h Invisible walls while flying hey team, some times while flying in the broken isle i face a problem. its like some invisible walls are blocking my path. i have to do a turn around or wait some time and then am able to go. this is most presitant in the floating island near Dalaran (where the DH order hall entrance is) usually when i glide, i am stopped on reaching the island and then not able to move forward and eventually fall in the Sea below. the same happens even if i try to fly using a mount. has anyone else faced such problem?Taxiservices16 15h
16h Remote Auction House unusable Remote Auction House unusable Hi, having looked at various threads and posts about the Remote AH and Armory and trying all the posted tips, I'm still unable to use the Remote Auction House. I have NO problems with any other site I use. ONLY the Remote Auction House causes a problem. Takes 20 - 30 seconds to connect Once connected, any link I click leads to a disconnect and then connecting either times out or takes another 20 - 30 seconds to connect Regularly redirects me to the login page when I'm already logged in Trying to log in just goes into a loop on the login page. Unable to change characters. Unable to view auctions or post auctions 3 browsers all produce same results (Firefox, Windows Edge and Chrome) This problem arose about 3 weeks ago and is really spoiling my enjoyment. Having exhausted all the suggestions from various blue posts, I'd appreciate some kind of explanation as to what is causing the problem. Windows 10. wired connection.ßenj8 16h
19h Priests bug Apocron? Priests have "The Prophet's Gift" aura that prevents players attacking Apocron. Maybe because the world quest "Creeping Fel" that is next to it?Monqs5 19h
20h Armory on Andriod not showing Characters Armory on Andriod not showing Characters regardless if its my phone or tablet https://drive.google.com/file/d/0B4UQham-aiEKaXo5X3R6RlhHSjQ/view?usp=sharingGlandrik1 20h
21h Gtx 1060 low fps Recently, i purchased a gtx 1060 and was really hyped to jump into WoW, but for some reason my fps are 45 at best. I usually get around 30. The settings i use are the optimized from the Geforce Experience. Note that, this only happens in WoW. Every other game runs really smoothly. I tried repairing, uninstalling and reistalling the game, but it didnt work. I have made sure that my drivers are up to date. Any ideas what i can do? PC specs: GTX 1060 3gb intel core i3-6100 at 3.7ghz 8gb ram windows10 pro 64bitVaravel8 21h
22h Battle.Net Launcher Uninstalled game yesterday before maintenance And now i try to download Launcher it and it goes extremely slow like 1 % in 15 minutes. I tried to shutdown virus programs and done everything needed but it just dont work. Wondering if there is some sort of troubles on blizzard?. My internet connection is very fast and steam, origin and all works well but battle.net launcher 250mb file does not download. Thank you even not solution or help come.Dokahontas0 22h
22h Error 51900319 As requested I am creating a new topic. Yesterday I was in and out of character garrisons from New Dalaran all day, all on the same server (Azuremyst EU). Suddenly I found that my characters were experiencing the slow bar fill up and then being disconnected with the above error when using their garrison hearthstones. I ended up going to Stormwind and then found that they could use the garrison hearthstones perfectly well. The fact that this error occurs when using the garrison hearthstone from Legion Dalaran but not elsewhere makes me wonder if it's something at the Blizzard server end.Cherrie0 22h
23h FPS Issue in 7.2 So I'm currently getting 15-20FPS at graphics preset 1. This is after resetting my interface(as suggested on the help page), restarting PC, disabling all addons. Last night I was playing at graphics preset 8(with a few tweaks), at 60FPS, and other games are still running fine. Any help/advice would be appreciated.Henrik244 23h
1d 0.5 - 1 sec freeze lag/stuttering Im experiencing stuttering/freeze lag for about 0.5 to 1 second and this happens around every 10-20 sec and is really frustrating. I've never had this problem before and it started coming after re-installing wow 3 days ago. what i have done: - re-installed my graphics driver and updated my other drivers. - re-installed wow. - tried playing without addons. - deleted my WTF and Cache folders. - tried different setting in-game and currently using the exact same settings as before i un-installed. However I dont think its in-game settings issue because i run wow on 150 fps constantly on highest graphics. - i can play other games on highest graphics w/o experiencing this. - i dont think its a connection issuea, why would the screen freeze because of internet and stutter because of that? (when the lag happens its not running in the air type of lag, sreen just freees) THANKS IN ADVANCE!Hotsy4 1d
1d radiant lightbringer cape bug skin T20 radiant lightbringer cape (mythic version) got skin pvp version not corret like pve should be. Blizzard is going to fix it or will it be in the current version? Looks like this cape is using the colors for the Cruel Gladiator's cape as opposed to the cloak represented in the icon. This color looks terrible with the set, the intended other looks awesome. correct now (0:20s): https://www.youtube.com/watch?v=XSFN2ZBpHZo should be: http://wow.zamimg.com/uploads/screenshots/normal/624795.jpgGordleun1 1d
1d Missing character after realm transfer. <Solved> As the title states. Did a guild master transfer a couple of hours ago, the page said complete but my character is no where to be found. On my account page it doesn't exist either. :( Also just noticed that on the forum in the "posting as" drop down menu, the character is listed but has numbers and letters after it, but can't be found when i select it.Kyritec6 1d
1d WoW Armory Is anyone experiencing issues with armory? For instance i can see other characters in armory but not mines. I could before but not anymore. It acts as my characters arent even level 10 wich isn't true.Taylorq3 1d
1d Error 51900319 I came back after a few months of absence and ever since, I'm getting constantly disconnected from the game, the game will kind of freeze and send me back to the "error 51900319" or will just freeze and force me to close the game to start it again. That happens especially in bg, raids or dungeon. Last bg, I got disconnected 4 times. It's becoming a real issue. I had no such problem prior to that. And nothing really changed setup wise.Neisvac1 1d
1d Error 51900319 IS BACK :D As the title says! So whats the deal? Please dont comment here with the usual - delete cache and interface stuff - because Ive done every single step of these! How to troubleshoot this?Honorfist5 1d
1d Still the same experience, nothing done! So, after the server crash many experience the same inconviniences, reported it, putted it inhere. Now again: https://eu.battle.net/forums/en/wow/topic/17615931466 reported it also few days ago in bugreport, nothing has been done, or is the EU forum not read? Same is back on concordance either, it simply never activates anymore. Look at it please!Wolfblade2 1d
1d Raiding with this FPS ? Hi everyone, just wanted to ask you guys if it will be possible for me to raid decently if im standing in orgrimar and i get something between 35-50 FPS everything on low. Dalaran is something similar with the FPS, and I still have no addons installed so I´m wondering if it´s actually worth playing. Even tho my notebook is crap I could manage to have a relatively stable FPS on cataclysm when i had FPS capped to 60, it was 60 +- even in orgrimar. So im just wondering if there are some potentional performance tweaks or the game is just over for me :D :( I have an Acer aspire e1-572pg Thanks for replies.Jsaj5 1d
1d High latency to Blizzard games (EU) Hello, I'm having latency issues only to blizzard games. I did everything on the troubleshooting page. Tried the whole release ip and all, tried flush dns didnt help. Any other info i could provide? Any tips? Cheers!Ghøstknight20 1d
23h Guild Bank Items Gone hey people. so i logged on today and my GM asked if i had moved items from the guild bank. i havent and the Guild bank log also says the items are there in the bank tab .. deposited but not withdrawn. We Have had alot of [Obliterum] and [Felwort] just disapear from the guild bank and have no idea what the f*** anyone know what is going on?Épicfáil5 23h
1d mDNSResponder hi ,is it for blizzard proggram ? mDNSResponder i have folder blizzard that contains mDNSResponder.exe created 2 days ago from blizzard what is that for? can disable it? it is for Bonjour Service ,and why blizz use it!!? have another folder that is Battlenet ,why that file isn't in that folder and that is in blizzard and a solo file ? or it's a hack .exe code guys?Imaster2 1d
1d Using a memory card for Wow I've searched the forums and I've found a few things but wanted to check. I'm running out of memory on my Mac and haven't been able to download the latest expansion (after a long break, I'm returning to wow god help me). Rather than deleting photos of my kids, I thought about getting a memory card or external hard drive to hold my copy of WoW. Would something like the SanDisk Extreme 64GB be sufficient to hold a copy of WoW and run it without too much lag/other performance issues? Thanks - I am technically inept...Hargrave4 1d
1d Twitch App not showing my installed addons (X-posting from Interface & Macros because I think this is the more appropriate place for posting this.) I tried to update "Can I Mog It?" today and it kept giving me some kind of error so I decided to remove and reinstall the app entirely. And wouldn't you know it, now it's saying I have "0 addons installed" despite that not being the case. My addons are still in my Interface/AddOns folder, completely intact and in working order. But for some reason they are not showing up on my Twitch Desktop App. I also just noticed that if I go into "Get More Addons" within the app, it will only show me these three for some reason: http://imgur.com/7fIlPqE.jpg If I try to search for anything specific, it will say that "nothing matched my criteria". Additionally, I can't download any new addons. Nothing happens when I try. I really hope this doesn't mean that my addons are screwed over for all eternity because I have about 50 of them and I need all of them to play this game. I've spent so long setting everything up. Please help.Ilandrin2 1d
1d 0.5 - 1 sec freeze/stuttering Hello, THIRD POST NOW (GM DO UR THING <3) Im experiencing stuttering/freeze lag for about 0.5 to 1 second and this happens around every 10-20 sec and is really frustrating. I've never had this problem before and it started coming after re-installing wow 3 days ago. what i have done: - re-installed my graphics driver and updated my other drivers. - re-installed wow. - tried playing without addons. - deleted my WTF and Cache folders. - tried different setting in-game and currently using the exact same settings as before i un-installed. However I dont think its in-game settings issue because i run wow on 150 fps constantly on highest graphics. - i can play other games on highest graphics w/o experiencing this. - i dont think its a connection issuea, why would the screen freeze because of internet and stutter because of that? (when the lag happens its not running in the air type of lag, sreen just freees) THANKS IN ADVANCE!Hotsy0 1d
2d Sound issues Hi, after a recent Windows 10 update (Creators update). I noticed my in-game sounds were very tinny and my mic / headset had stopped working... After doing the usual stuff like checking all my audio settings and updating my drivers (Realtek HD) nothing seemed to rectify the problem. My last resort was to roll-back the update, this seemed to sort out the audio issue but has created a separate problem. The WOW ingame sounds are now very loud compared to all other audio on my PC... I have the master volume set to 10%, if I slightly reduce this I get no game sounds if I slightly increase it the sound makes my ears bleed!... the other sound settings eg ambience, music, sound effects are set to their lowest levels also. Previous to the update all my sounds were working perfectly I have googled solutions to this but there don't seem to be any clear-cut solutions Any ideas anyone? Many thanks AntaAntanatar2 2d
2d OSX - graphics issue I am experiencing flickering bars of black blocks on the loading screen. The cursor is over twice as big as normal, and appears blocky and pixelated. I am also experiencing blocky and pixelated graphics on all but max resolution, which kills the performance. I am playing on a MacBook Pro 13" Retina. (I have deleted the WTF folder and disabled all addons)Hellfang61 2d
2d BLZ51901021 - Solution for XP Users + discussion Hi all, I made this thread in order to get a bit more information out on the 51901021 error specifically, in particular users of the olden-times Windows XP. I've read across EU/US forums that users of 7/8/10 have also had the same problem, but I cannot be sure if it's the exact same one that XP users have, even if it has the same error code, which is very helpfully not documented anywhere on any Battle.net websites. Going on from Wednesday or Tuesday for those people in the US with no ability at all to connect to the servers, with effectively no help or word from Blizzard support is incredibly shambolic, even for them. ~ As a disclaimer, I know my way around a PC but am not too knowledgeable on the inner workings of particular DLLs/way clients and servers communicate specifically for WoW, so please respond with corrections or clarifications if I'm incorrect. My information/personal solution came from EU/US forum posts from more technically minded people, as well as people posting their own ways of logging in successfully. The other caveat, that I'm sure you've heard if you're on an older OS, is that XP is no longer officially supported by Microsoft [for a while now], and is indeed quite outdated, and can be a significant security risk if used for anything important. The wisest thing to do would be to get an up-to-date OS, as any solutions may only be temporary and who knows how much longer WoW will continue to support XP, and 32-bit in general. However, you may still be using it due to older hardware, software that is no longer supported in future OS versions, or using an older PC due to sudden hardware failure, or any number of things. So let's take the "Upgrade your OS, dummy" posts as read. ~ If you try to connect from the Battle.net client, or WoW.exe itself, put in your login details and press connect, only to instantly get the disconnect pop-up with error 51901021, and are using XP, read on for a possible solution. From what I've managed to glean, the 'minor' patch this past week seems to have done a number of things, including the way the WoW client authenticates with the server. Signs point to it being something to do with SHA-2 support? [This is where my technical knowledge dries up, if you can call it 'knowledge']. Windows XP has no SHA2 functionality, which is what seems to be the problem, until XP Service Pack 3 introduced some limited functionality. If you are running on an older Service Pack on XP, the easiest solution would be to download Service Pack 3 from Microsoft, update your OS, which includes the SHA-2 functionality, which should hopefully now allow you to connect to the game's servers as you did prior to this patch. If you cannot upgrade to Service Pack 3, as the installer can fail for unknown reasons, or some other reason, there is another method to get the SP3 SHA-2 functionality, which I'll talk about now. ===WARNING=== This Method involves replacing specific Windows System DLLs, which if done incorrectly has a very high chance of making your XP installation inoperable, effectively bricking it. I would strongly recommend not attempting this if you are not familiar with how Windows works and/or have a way to restore your original DLL files, such as a Live CD/USB/etc. This method is for Windows XP only. ===WARNING=== https://blogs.technet.microsoft.com/pki/2010/09/30/sha2-and-windows/ Goes into more detail about the types of SHA2 that are available to the different versions of windows. For this method, you need to get the updated DLLs from Service Pack 3 - crypt32.dll, and rsaenh.dll, and [after backing up the originals] replace your old DLLs with the new ones. After a restart and file replacement, this should allow you to log in. It also had the positive effect of returning the battle.net client 'tiles' functionality, after it had stopped working some months ago for me. To summarize this method: 1) Obtain proper versions of crypt32.dll, rsaenh.dll from an updated installation of Windows XP with Service Pack 3. [I had another PC with an up-to-date installation I was able to copy from. I strongly recommend against just randomly googling these, as that can be very dangerous. I'll post a method to extract these from a SP3 installation package further down] 2) Back up your current versions of crypt32, rsaenh to a safe location. These are found in the system32 folder of your Windows installation [Usually \WINDOWS\System32\*.dll]. Copy them to a safe location in case replacing them fails, or you need to go back to your original versions at a later date. This is what I would recommend a live CD/USB for in case the replacing step fails. 2a) It may also be worth noting the version of the DLL you have currently, by checking the file's properties. 3) Replace your current versions of crypt32, rsaenh with the SP3 updated versions of the DLLs. This is where the risk comes in, as doing this incorrectly may make your OS not boot, so don't attempt this if you feel unable to do it, installing SP3 entirely would be safer. Since the DLLs are system files, it's not as easy as copying the new ones over the old ones. You will need to use a system file replacer program most likely, or a live CD/USB to replace. Personally, I used "System File Replacer" [SFR], available at http://www.pcdust.com/Downloads/SFR/SFR.zip, though other applications/methods exist that will do the same thing. This zip also includes what appear to be the updated versions of crypt32/rsaenh. I have not used these DLLs so I cannot confirm these, but following the instructions in the zip itself on how to use the tool, replacing the files worked fine for me. 4) Restart your computer, and try to log into WoW again. If your login problem was to do with this, you should now be able to login again with no problem. If it fails, check that the DLLs have actually been replaced by checking the DLL versions in your system32 folder. Attempt again if necessary. Once again, since this method most likely involves third party software as well as possibly DLLs, I cannot recommend doing this if you are not familiar with your OS, or if you do not find trustworthy sources for the two. Blizzard will most likely fix this login problem eventually, so if you're unsure about either of these two methods, just wait. http://superuser.com/questions/802693/sha2-support-for-windows-xp-sp2-any-hotfix-or-dll-available - The "Proof of concept" also details how to do replace the files, as well as a method to extract the two DLLs from a Service Pack 3 installation package, which is a safer option for acquiring the DLLs needed to replace. If you've tried to install SP3 and failed, you should already have a copy of the package. -- So, those are the two methods for older versions of XP that seem to fix the BLZ51901021 error. If it still persists and you've tried this, I cannot help any further. Since it seems to have to do with secure connections, checking anything that might interfere with these, such as anti-viruses or firewalls, or malware, may be worth looking at, although I would've thought that would cause issues prior to the patch if they were the case, anyway. I don't know enough after this point! If you're on 7/8/10 and getting BLZ51901021, I can't say why, as according to the "SHA2 and Windows" link earlier, they should all have support for it, regardless of how patched they are. Post in here with what OS you're using with what version service pack, and if any possible applications might be interfering, and maybe we can narrow it down. Unfortunately this patch seems to have introduced a myriad of problems for a lot of WoW users, with Blizzard being effectively silent on possible solutions. BLZ51901021 seems to be one of the worst as not being able to log in at all while the servers are 'fine' is not something I've encountered in years of playing WoW. It does not help either that the new error codes are not explained anywhere either, further adding to user annoyance. This patch should not have been pushed to live servers in this state. Thanks to all the people on the EU/US WoW forums that have been sharing their experiences with this error/other errors from this patch, as their own reports allowed me to piece together a solution that worked for me, as well as shed some light on what's going on, whereas Blizzard has done nothing. I've posted this huge wall of text in the hopes that it might also help someone in logging in again. -- TL;DR: Can't connect using Windows XP since the patch? If you are using Service Pack 2 or older: - Install XP Service Pack 3 OR - Replace some DLLs of your current installation with their Service Pack 3 counterparts. [If you attempt to do this, READ the entire post, and understand that it's potentially dangerous to your OS if it goes wrong, so please have an understanding of what this method requires!] Hope this all helps someone out there!Noon6 2d
2d The game keeps disconnecting all the time The game keeps disconnecting all the time. I have tried renewing the DNS tables, updating drivers, disabling antivirus and firewall, etc. but no use. My internet connection is good (optic fiber) and I am playing with a wired computer. It only happens with WOW (the other online games are ok) and only sometimes, like right now. I may try in a couple or hours and it may work, or not. This is very frustrating, it began happening some days ago and I guessed it was a temporary issue but I am thinking otherwise now.The time I paid for is passing and I am unable to play. I have canceled my subscription for now, and I will renew it only if I am sure the game has been fixed.Gasoil2 2d
2d Fps and sound stutter Hi there first time making a post and any help would be appreciated. So recently i started playing wow again with my new pc (exept gpu) and im havong some trouble some times my fps drop to unplayble lvls like 10 fps for about 2 to 5 seconds and sometimes my sound stutters but fps are normal but sometimes fps and sound stuttering together for same amount of time also when sound stutters (while playing wow in matter of fact i only play wow)the backround sounds stuttering too like music from youtube and spotify specs are i7 6700k, r9 390, 16 gb ram 2133, asus z170 A mobo and evga g2 750 psu running win 10 pro btw.Alefantos1 2d
2d WoW in a state of perpetual patching Can't start the game, it's patching. Check what it's patching and it's just not moving at all. How do I make it patch?Thyx0 2d
2d 1 sec stuttering/freeze Hello, Im experiencing stuttering/freeze lag for about 0.5 to 1 second and this happens around every 10-20 sec and is really frustrating. I've never had this problem before and it started coming after re-installing wow 3 days ago. what i have done: - re-installed my graphics driver and updated my other drivers. - re-installed wow. - tried playing without addons. - deleted my WTF and Cache folders. - tried different setting in-game and currently using the exact same settings as before i un-installed. However I dont think its in-game settings issue because i run wow on 150 fps constantly on highest graphics. - i can play other games on highest graphics w/o experiencing this. - i dont think its a connection issuea, why would the screen freeze because of internet and stutter because of that? (when the lag happens its not running in the air type of lag, sreen just freees) THANKS IN ADVANCE!Hotsy0 2d
3d Logging in to game server (Silvermoon) Is it just me that is experiencing connection problems on Silvermoon server? I keep getting disconnected upon entering Mythic+ instance, and it's not fair on other members of my group. What's happening? Update: Looks like I'm also getting disconnected by sitting in Dalaran...Fliff37 3d
3d Silvermoon offline? No warning just DC'd while in a 2's arena game. Not sure what's happened but Silvermoon seems to be the only server that's offline. Will try again soon. Any idea what's happened?Místii3 3d
3d Silvermoon Dead [20/08] Please... again?Lunyra2 3d
3d Silvermoon Dead server Silvermoon server is OFFLINEBadzero1 3d