Technical Support

17 Feb 2015 Welcome to the Technical Support Forum! Welcome to the Technical Support forum! This forum provides players with a place to discuss technical issues with each other and official Blizzard representatives. While this forum is NOT intended to replace our support contact channels, players are encouraged to ask questions, share advice, and participate in on-going discussions here. Accordingly, it is of utmost importance that all players treat each other with courtesy and respect. For more information, please review the Forum Code of Conduct. Our MVPs are also here to help you: Ananda Cazzéh Celiby Danellos DeanX Nyshae Omachi Oussebon Saneko ShammozNatryndon2 17 Feb 2015
17 Feb Ending Support for Windows XP and Vista Starting later this year, we will begin the process of ending support for Windows XP and Windows Vista in World of Warcraft, StarCraft II, Diablo III, Hearthstone, and Heroes of the Storm. Microsoft ceased mainstream support for these versions of Windows in 2009 and 2012, respectively, but since a decent portion of our audience was still using them at the time, we continued supporting them. However, there have been three major Windows releases since Vista, and at this point, the vast majority of our audience has upgraded to one of the newer versions. After these older operating systems are no longer supported, the games will not run on them, so we encourage any players who are still using one of the older OSes to upgrade to a newer version. We’ll be rolling out this change on a staggered schedule, and will post further notices as we get closer to making the change for each game.Radathryl0 17 Feb
05 Aug Error #132 after Windows 10 Anniversary Update We have been seeing reports with World of Warcraft crashing with Error #132 after updating Windows 10 to the Anniversary update that came out on the 2nd of August. Many of these crashes look to be caused by the Game DVR in Windows 10 being enabled. Please try the steps below to disable it: Search for "Xbox" and open the Xbox app (You will need to log into your Microsoft Account). Once open, click on the settings option on the left (Cog Wheel). Click the slider for the game DVR to turn if off. If disabling the game DVR does not resolve the issue, please also ensure that your graphics drivers are up to date: NVIDIA video cards AMD video cards Intel video cards After that, if you're still experiencing Error #132 crashes please create a new post with a DxDiag attached or contact customer support. Radathryl0 05 Aug
17 Feb 2015 Legion 7.1.5. - Common Issues [08.02.] ★ Patch Notes (US) ★ Known Issues List ★ Technical Issues & Fixes ★ Hotfixes ★ Please follow @BlizzardCSEU_EN for current service status. Welcome to Patch 7.1.5! If you experience issues when logging in after the latest patch, reset your user interface and remove all addons! Here's what you are contacting us about the most right now: Dangerous Love - Achievement Not Granted KNOWN ISSUE: We are aware that the Dangerous Love achievement may not be granted after completing the required quests. The issue is being worked on but please note that Customer Support will not be able to grant this achievement. Characters missing after transfer KNOWN ISSUE: Characters who have recently used a paid transfer may be missing from both the source as well as the target realm. The issue can be self-resolved by creating a new character on the target realm to refresh the character list. Quest: No credit for killing Viz'aduum in "The Tower of Power" WORKING AS INTENDED: Players do not receive quest credit for killing Viz'aduum if they have destroyed the Head of Thar'zul. Doing so does not remove the quest from your log, but it can no longer be completed. Quest: "Into the Nightmare" unable to complete after deleting item WORKING AS INTENDED: Emerald Nightmare order hall quests cannot be completed if a player has accidentally deleted the questgiver item. This is an intentional mechanic to avoid potential problems with the item. Quest: "Touch of a Titan" - Essences of Aman'thul may not get converted KNOWN ISSUE: Essence of Aman'thul that is not in the player's inventory at the time the quest is picked up does not get converted into its quest version. For example, any Essence retrieved from the mailbox (as sent by killing a boss in Suramar when your inventory is full) will not count towards the quest goal. Please report any additional suspected bugs using the “Submit Bug” option in the ingame support portalNatryndon1 17 Feb 2015
1h My main has disappeared from forum/armory? Really bizarre... I usually post on my main, Subbie-Draenor, who has a pretty clean posting history - There's definitely nothing I can think of that'd get me banned, and it's clearly not a ban since this toon is on the same account & whatnot. But for some reason, when I came back to my PC today, my forum character defaulted to this alt, and when I click Change Character, my main doesn't show up. Just checked the armory, and same there, too: http://eu.battle.net/wow/en/character/Draenor/Subbie/advanced What on earth? The character is very much still there. In fact, I'm on it right now.Dps9 1h
1h Companion App: can't place work orders Hey, i was wondering if other people share my problem. I am using the legion companion app on ipad air 2, ios10 latest update. I can collect work orders, but i can't do the following (i.e. the button gives feedback that it is being pushed, but doesn't result in one of these actions) - place a work order for artifact research notes - place a work order for companion gear - upgrade a follower through ilevel gear - equip a follower item I've tried reinstalling the app, but the behavior has not changed.Rondur3 1h
1h Frequent disconnects (Error WOW51900319) Frequent disconnects (Error WOW51900319): It has only become an issue in the past two weeks, i have run updates on all the drivers and gone through all the topics on the help pages, however i still have a persistant issue. Because of this i ended up losing 400 ancient mana, the daily quest in surumar for the withered training, and the GM who responded to my ticket didn't really give me anything except the link to troubleshoot my connection issues which ive done.. I would have at least liked my ancient mana back... <sigh> My tracert log is below: Tracing route to 185.60.112.157 over a maximum of 30 hops 1 13 ms 19 ms 4 ms BThomehub.home [192.168.1.254] 2 * * * Request timed out. 3 * * * Request timed out. 4 20 ms 17 ms 18 ms 31.55.187.184 5 17 ms 20 ms 16 ms core1-hu0-8-0-5.southbank.ukcore.bt.net [195.99.127.178] 6 23 ms 19 ms 20 ms peer1-hu0-0-0-4.slough.ukcore.bt.net [62.172.103.9] 7 25 ms 19 ms 21 ms 195.66.226.234 8 25 ms 33 ms 26 ms 37.244.11.33 9 * * * Request timed out. 10 23 ms 23 ms 28 ms 37.244.10.103 11 25 ms 26 ms 25 ms 185.60.112.157 Trace complete.Dàn4 1h
2h Bad Lag in raids and dungeons Hello i been having bad world lag in dungeons and raids i deleted WTF and cache folders and addons but no effect here my computer details. Tracing route to 185.60.112.157 over a maximum of 30 hops 1 7 ms 7 ms 7 ms 10.34.240.1 2 9 ms 7 ms 7 ms wolv-core-2b-xe-203-0.network.virginmedia.net [62.253.73.233] 3 * * * Request timed out. 4 * * * Request timed out. 5 * * * Request timed out. 6 13 ms 35 ms 9 ms nrth-ic-1-ae1-0.network.virginmedia.net [62.254.42.218] 7 12 ms 11 ms 12 ms m674-mp2.cvx1-b.lis.dial.ntli.net [62.254.42.162] 8 12 ms 11 ms 12 ms be6830.ccr22.lon01.atlas.cogentco.com [130.117.14.17] 9 12 ms 12 ms 12 ms be2869.ccr42.lon13.atlas.cogentco.com [154.54.57.161] 10 19 ms 19 ms 20 ms be12488.ccr42.ams03.atlas.cogentco.com [130.117.51.42] 11 21 ms 19 ms 19 ms be2447.rcr21.b021535-1.ams03.atlas.cogentco.com [130.117.50.250] 12 20 ms 21 ms 19 ms blizzard.demarc.cogentco.com [149.6.128.9] 13 19 ms 20 ms 18 ms 37.244.10.33 14 20 ms 19 ms 20 ms 185.60.112.157 Trace complete.Gimmel11 2h
2h Loot-Window disappears Hey guys, i have a serious problem with my loot-window. It happens 7/10 times i loot a mob or a group of mobs. It doesnt matter if anyone else attacked it or i killed it alone. As soon as i click to loot, the window disappears after half a second, this happens a few times until I can loot the mob proberly. Need your help guysLbø13 2h
2h Flashing Black Squares and Crashing Started off as just a few flashing black squares but has progressively gotten worse to the point where the game is now crashing itself and my PC. I've tried everything I can: driver updates, disabling addons, deactivating Xbox DVR, deleting cache, WTF and interface folders, uninstalling, monitoring heat etc. Everything should be fine but I can't figure this out. Dxdiag: http://pastebin.com/2RS9Z2NBSymiah0 2h
2h Battlenet App slow Since last update this Wednesday my launcher takes a very long time to load Wow. Any ideas why ? Any others that has noticed this and feel like it takes forever to launch game? Greetz ZamZamedï0 2h
2h Hearthstone Crash Issue Hello guys ! Sorry for posting here but i couldnt open a ticket and all the links i found in battle.net led me here . Sorryfor the bad enlgish onwards. The problem I have is Hearthstone. It wont start . I click to start the game from battle.net app then the screen goes black similar to the way that the game normally starts but then it shows me a small window with this error '' The game crashed. The crash report folder named ''2017-03-25_143910'' next to the game executable. It would be great if you'dsent it to the developer of the game ! I am having this for like a week i cannot fix it i tried all kind of troubleshooting , WoW funtcion normally and also Hearthstone on my mobile phone funtions normally. So I assume it is a PC problem. Thank you in advance !Karkantas0 2h
3h Very high ping I've gotten very high ping since yesterday(24. March) When i'm in-game it says that it is downloading something but it's just stuck on 0% and there isn't anything on the battle.net app... I've also downloaded the 7.2 pre-patch so it itsn't that.Yheett0 3h
3h Major lag issues Currently major lag issues in-game (dungeons/raids), Game freezes, and ping jumps to 4k. Oddly also hard to connect to eu.battle.net. Took a minute to load the support forum. Rest of web is fine, and not even a stutter in other games. Please advise! :-) Tracerouted twice Tracing route to 185.60.112.157 over a maximum of 30 hops 1 <1 ms <1 ms <1 ms 192.168.1.254 2 1 ms 1 ms 1 ms 212.178.184.120 3 1 ms 1 ms <1 ms ten0-2-1-0.dist01.arve01.fibianet.dk [80.71.87.97] 4 6 ms 5 ms 5 ms be7.20G.core01.gl3.fibianet.dk [5.186.0.31] 5 6 ms 5 ms 5 ms hu0-0-0-0.bord01.gl3.fibianet.dk [80.71.64.69] 6 5 ms 5 ms 5 ms be111-4094.80G.cgn01.gl3.fibianet.dk [80.71.81.57] 7 6 ms 5 ms 5 ms be111-4094.80G.bord01.gl3.fibianet.dk [80.71.81.58] 8 7 ms 6 ms 7 ms 5.56.159.245 9 21 ms 20 ms 20 ms 93.176.94.189 10 21 ms 21 ms 21 ms pr01.eqfr5.blizzardonline.net [80.81.195.26] 11 * 133 ms 133 ms 37.244.12.33 12 133 ms 133 ms 133 ms 24.105.31.28 13 134 ms 133 ms 133 ms 185.60.112.157 and 1 <1 ms <1 ms <1 ms 192.168.1.254 2 1 ms 1 ms 1 ms 212.178.184.120 3 1 ms <1 ms <1 ms ten0-2-1-0.dist01.arve01.fibianet.dk [80.71.87.97] 4 6 ms 5 ms 5 ms be7.20G.core01.gl3.fibianet.dk [5.186.0.31] 5 6 ms 5 ms 5 ms hu0-0-0-0.bord01.gl3.fibianet.dk [80.71.64.69] 6 5 ms 5 ms 5 ms be111-4094.80G.cgn01.gl3.fibianet.dk [80.71.81.57] 7 6 ms 5 ms 5 ms be111-4094.80G.bord01.gl3.fibianet.dk [80.71.81.58] 8 6 ms 6 ms 6 ms 5.56.159.245 9 20 ms 20 ms 20 ms 93.176.94.189 10 21 ms 21 ms 21 ms pr01.eqfr5.blizzardonline.net [80.81.195.26] 11 140 ms 140 ms 140 ms 37.244.12.33 12 140 ms * 140 ms 24.105.31.26 13 142 ms 140 ms * 185.60.114.159 14 140 ms * 140 ms 185.60.114.159Ralph1 3h
3h Lag Isnt it abit laggy this morning? ;)Thundarchain4 3h
3h Gathering herbs in Suramar problem Lot of Starlight Roses in Suramar, most in Meredil, can't be gathered. I can't pick them up. I saw a lot of people with the same problem.Sonofpain0 3h
4h mouse I just bought Legion after a long period of not playing. I have no addons yet, have everything set to default, and now i have spend hourd to find a solution for my mouse problem. The right mouse button doesn't do a thing. I bought the wow gaming mouse years back and i have no mouse troubles in any other programm. I like to start playing but i can't, because of this. I did scanning and repair, looked on internet, tried the few blue posts i found and nodthing helps. Also, i was stupid to check for a small screen with movement keys and now can't get rid of it. Help is very much appreciated.Popje6 4h
4h Installing on a new comp Hey, I have just ordered a new PC and am upgrading from windows 7 to 10, along with a number of hardware upgrades. When it comes to reinstalling wow, am I able to just copy the entire wow folder from the HDD in my current machine to the SSD in the new machine? Or will I have to download it from scratch again through battle net. Thanks!Zhiyul4 4h
4h 3rd slot misery It seems in there wisdom blizz has again dropped a banana. Readying us for 7.2 they have shuved a useless campaign hall quest (3 x lvl 830 followers) into the game. are you really so mango stupid you didn't realise than any1 leveling up a new char cannot reach 830 + on there followers + correct traits without actually having a century or so to do this. Please remove this pineapple from the class hall campaign, and sack the clown that thought of it.Voldamorte1 4h
6h WOW armory Unable to establish connection with server I can not use my armory (from phone s6) for about 1 month. I'm login but I can not trade pls help me :(( Character looks black and ıtems appear as question marks :((Lumbuz2 6h
6h Launcher will not load Hi, tried to start battle.net it has not updated to blizzard and refuse to do so. just keeps loading for minutes and minutes, and when I try to close it, it says Cleaning up.. what is going on? I have to go to every separate game manually to log in to play :(-Flisanfnaf2 6h
6h No players or NPC`s When i log in to my main char, there is no NPC or players in the game, it is only in my main this problem is, no problem with my other chars om this server The Maelstrom EU server. What to do ? i have no addons running and have tried to restart an reload a ton of time...... Plz help, i am going nuts....Mageløs32 6h
6h Companion app requires champion Hi M companion app tells me my characters require at least one champion. Even when my followers are not on missions i get this problem. I cant use the app. I have read various (old) threads about this issue and have found no solution. Do i require something else beside the app or is this a bug?Nagsor3 6h
16h FPS drops on new Blade's edge arena Hello, I have a fairly decent computer, it should run arena's smoothly and it runs open world content and raids perfectly fine. Since legion, I am experiencing random FPS drops ONLY in arena, on those maps mainly: - Tol'viron - Tiger's peak - Nagrand arena - The new legion arena's It just happens in like 1/5 of the games, and only in rated arena it seems... I should be able to fix this problem by turning off the gladius addon, although I don't understand why I couldn't go with gladius in Arena's while other people run it smoothly... But these freezes and big FPS drops (we are talking drops to 2 FPS, sometimes multiple seconds freezes) are even worse on the new blade's edge arena.. It feels that the more recent the map is, the more it is prone to cause FPS issues. My mates and several streamers also seem to have these issues on the new map, even without gladius installed. Is there any fix to avoid FPS issues or freezes in these arena's, is anyone else having the same troubles? ThanksBabalagitane1 16h
18h World server down. Hello, i was in The Eye of Azshara when i got dissconected, now when i try to login with my character(Mogihar,Twisting Nether) it says world server down at about 80% loaded. Please help, ty.Exedron3 18h
20h FPS problems witg RX 480 Hello,i bought a new pc :I5 4440 3,1 GHz,16GB RAM 1600 MHz,500W,GIGABYTE Z97P-D3 mb,AMD Radeon RX 480 8GB,and WoW is on SSD Kingston HyperX FURY SSD 120GB.I have to play wow on low graphics settings to get 60 FPS but anyway in raid i have like 40 FPS.I dont think my PC can not run this game on ultra settings.AMD drivers are current.RX 480 is not supported card for wow for now so i think that is the problem.I tried everything so because of that i am here.Hercekath45 20h
22h Errors: BLZBNTBTS00000046, BLZBNTBTS00000048, BLZBNTBTS Errors: BLZBNTBTS00000046, BLZBNTBTS00000048, BLZBNTBTS0000004A, BLZBNTBTS0000004F, BLZBNTBTS00006, BLZBNTBTS00000052 i've tried everithyng on the forums and nothing works i can't open my battle.net now i know i payed lots of money for a new WoW MoP WoD and nothing works. thanks for stealing my money blizzard did'nt have a chance to play anythingSkylab5 22h
22h Logitech MX Master on Mac OS X Hi, I'm using the Logitech MX Master wireless on my mbp. I'm not able to bind forward button and back button. Does anyone know how to fix this? The buttons work fine when not in WoW, but im not able to bind them inside the game. ThanksFalkén3 22h
1d Battlenet won't allow me to submit a ticket I've tried both Chrome and Edge browsers but the submit button is greyed out.Trefoil7 1d
1d Constant game freezes and lockups on kabylake cpu Greetings , i have been facing this issue for the past 2 months since i fully upgraded my computer to : i7 7700k @ 4.2ghz Quad core ( Kabylake ) Maximus Hero IX Motherboard Crosair LPX 64GB RAM 3200Mhz Titan X Maxwell 28mn HDD : M.2 Kingston 980gb the issue : when playing world of warcraft 7.1.5 i keep getting random lockups and freezes , sometimes the GPU recovers and i can continue after 1 min or so of black screen lock up . did full clean unistall to the Grpahic drivers thru DDU in safe mode, reinstalled all my PC drivers , i even did a second clean install of windows 10 Pro 64-bit. but with no avail , the game locks up mostly in instances when there are tons of effects or magic particales , i dropped the whole graphic slider to Lowest and still the same issue . i have tested against other games to see if its a hardware issue or not and here is my results : 1- Mass effect andromeda 4k Ultra setting locked on 30fps ( play time 8 hours stright up with intense fight segements and explosions ) not a single lock up. 2- Tom Clancy ghost recon wildlands 2k Medium high 60 fps ( played for 6 hours stright ) no issues no lockups . 3- Tales of Berseria ( 6 hours all on ultra ) no lock ups or freezes . 4- conan exiles 4k ultra ( 14hrs XD ) no issues at all. i believe there something wrong in the game with the coding with Kabylake CPU's 7th Gen. my gaming experince just hit the floor with World of warcraft , i place this issue in your hands as i cannot anymore do any Progression raiding with any of chars.Sumali1 1d
1d Found a glitch, Error help blizzard! I'm stuck in the jump and then I get disconnected from WOW I get WOW51900319. Help blizzard please :SFelinedulune5 1d
1d Battle.net launcher forcing me to run 32-bit clients When I was searching for a solution to a problem that equipment manager unequips my stuff, I accidentally found out that I'm running 32-bit WoW client instead of 64-bit client. I looked up settings of Battle.net launcher, and to my surprise found out that the check box "Launch 32-bit client (instead of 64-bit)" is checked but also grayed out. It's same with Starcraft 2 and Heroes of the Storm. Does anybody know why this happens? I'm not sure how long I've ran 32-bit versions (I haven't keep an eye on title screen to notice that it's been x86 and not x64) but I've actually wondered why WoW and SC2 don't work so smoothly anymore. I launched 64-bit WoW client from WoW folder and it definately works way better. My Windows 7 is 64-bit and I'm sure I've run 64-bit clients before. Would be nice to be able to run 64-bit versions from Battle.net launcher too so if anyone knows how to fix this, please help.Jarush9 1d
1d Increased Latency Since Maintenance Restart Hi, I'll start with I play from Malaysia, Kuala Lumpur due to moving. I've been playing from here for 6months with a ping hovering around 200-250 and was very playable with little issue. Since the maintenance restart on Wednesday 22nd March my ping went from this to erratically jumping between 500-1000 while home latency stays stable at 340-360. I have forwarded the ports 3724, 1119, 6012 TCP and UDP. I have renewed IP and Flushed DNS multiple times. I gave this a couple of days to see if it was just something temporary but the problem has ensued. I have ran a traceroute, MTR and ping on the blizzard looking glass to the Silvemoon Server and the results are below. I also have a DXdiag ready if necessary. I also thought that they may have been an issue with connections to europe and possible issues routing but due to the consistency of the speedtests and the timing of the change in Ping I believe this may have more with blizzard than general routing. All results are below. I am well aware that the distance is massive and I would not have made this thread if it wasn't running on the 200-250 ms from the previous 6 months. I have ran speedtests to multiple servers in frankfurt which is where I believe Silvermoon is hosted I, I may be wrong on this however. http://www.speedtest.net/result/6157470640.png (frankfurt) http://www.speedtest.net/result/6157475621.png (frankfurt) http://www.speedtest.net/result/6157477326.png (Newcastle Upon Tyne (Near my hometown)) http://www.speedtest.net/result/6157479556.png (This was a local server to show my connection is stable) All of the above speedtest were completed today. Could this be looked into please to see if there is anything I or yourself can do to fix my latency issues, thank you in advance. Find the blizzard looking glass results on this below. TRACEROUTE: traceroute to (), 15 hops max, 60 byte packets 1 Blizzard (Blizzard) 0.882 ms 0.893 ms 0.922 ms 2 * * * 3 37.244.9.100 (37.244.9.100) 0.704 ms 0.740 ms 0.797 ms 4 24.105.31.36 (24.105.31.36) 10.838 ms 10.890 ms 10.952 ms 5 37.244.10.32 (37.244.10.32) 10.893 ms 10.957 ms 11.025 ms 6 ams-ix.globaltransit.net (80.249.210.115) 365.856 ms 365.756 ms 367.754 ms 7 124.158.250.70 (124.158.250.70) 353.927 ms 353.917 ms 355.860 ms 8 xe-2-0-5.br-gw-1-lax-pip.us.globaltransit.net (124.158.250.226) 361.887 ms 361.780 ms 361.750 ms 9 ae-2.cr-gw-2-sin-pip.sg.globaltransit.net (124.158.224.17) 367.857 ms 367.858 ms 367.998 ms 10 xe-0-0-2-1.edge-gw-1-sin-pip.sg.globaltransit.net (124.158.224.242) 363.037 ms 361.851 ms 361.801 ms 11 124.158.226.150 (124.158.226.150) 372.827 ms 372.526 ms 372.926 ms 12 223.28.26.81 (223.28.26.81) 362.503 ms 360.525 ms 364.401 ms 13 ae6-er-01-glsfb.ni.time.net.my (223.28.2.2) 372.617 ms 372.757 ms 372.856 ms 14 ae0-ag-01-glsfb.ni.time.net.my (223.28.26.42) 363.876 ms 363.858 ms 363.829 ms 15 * * * 24/03/2017 03:33:33 UTC -------------------- TRACEROUTE: traceroute to (), 15 hops max, 60 byte packets 1 Blizzard (Blizzard) 1.065 ms 1.094 ms 1.124 ms 2 * * * 3 37.244.9.100 (37.244.9.100) 0.636 ms 0.689 ms 0.745 ms 4 24.105.31.36 (24.105.31.36) 10.866 ms 10.917 ms 10.979 ms 5 37.244.10.32 (37.244.10.32) 10.880 ms 10.966 ms 11.025 ms 6 ams-ix.globaltransit.net (80.249.210.115) 364.551 ms 364.305 ms 364.384 ms 7 124.158.250.70 (124.158.250.70) 352.470 ms 352.337 ms 352.412 ms 8 xe-2-0-5.br-gw-1-lax-pip.us.globaltransit.net (124.158.250.226) 361.716 ms 361.768 ms 361.751 ms 9 ae-2.cr-gw-2-sin-pip.sg.globaltransit.net (124.158.224.17) 367.028 ms 367.031 ms 367.155 ms 10 xe-0-0-2-1.edge-gw-1-sin-pip.sg.globaltransit.net (124.158.224.242) 362.291 ms 362.797 ms 362.772 ms 11 124.158.226.150 (124.158.226.150) 373.348 ms 372.469 ms 372.661 ms 12 223.28.26.81 (223.28.26.81) 365.351 ms 365.244 ms 365.625 ms 13 ae6-er-01-glsfb.ni.time.net.my (223.28.2.2) 372.493 ms 372.386 ms 372.148 ms 14 ae0-ag-01-glsfb.ni.time.net.my (223.28.26.42) 363.179 ms 363.157 ms 364.455 ms 15 * * * 24/03/2017 03:33:33 UTC -------------------- PING: PING () 56(84) bytes of data. --- ping statistics --- 4 packets transmitted, 0 received, 100% packet loss, time 4998ms 24/03/2017 03:33:33 UTC -------------------- PING: PING () 56(84) bytes of data. --- ping statistics --- 4 packets transmitted, 0 received, 100% packet loss, time 4999ms 24/03/2017 03:33:33 UTC -------------------- TRACEROUTE: traceroute to (), 15 hops max, 60 byte packets 1 Blizzard (Blizzard) 0.379 ms 0.426 ms 0.503 ms 2 * * * 3 37.244.10.102 (37.244.10.102) 0.908 ms 0.914 ms 0.948 ms 4 37.244.10.34 (37.244.10.34) 0.911 ms 0.902 ms 0.962 ms 5 ams-ix.globaltransit.net (80.249.210.115) 351.766 ms 351.837 ms 351.992 ms 6 124.158.250.70 (124.158.250.70) 341.541 ms 341.591 ms 341.742 ms 7 xe-2-0-5.br-gw-1-lax-pip.us.globaltransit.net (124.158.250.226) 345.869 ms 345.876 ms 345.876 ms 8 ae-2.cr-gw-2-sin-pip.sg.globaltransit.net (124.158.224.17) 353.735 ms 353.801 ms 353.844 ms 9 xe-0-0-2-1.edge-gw-1-sin-pip.sg.globaltransit.net (124.158.224.242) 354.347 ms 354.208 ms 354.293 ms 10 124.158.226.150 (124.158.226.150) 348.658 ms 348.519 ms 348.551 ms 11 223.28.26.81 (223.28.26.81) 367.915 ms 371.310 ms 371.265 ms 12 ae6-er-01-glsfb.ni.time.net.my (223.28.2.2) 359.853 ms 360.187 ms 360.177 ms 13 ae0-ag-01-glsfb.ni.time.net.my (223.28.26.42) 357.104 ms 357.265 ms 354.862 ms 14 * * * 15 * * * 24/03/2017 03:33:36 UTC -------------------- TRACEROUTE: traceroute to (), 15 hops max, 60 byte packets 1 Blizzard (Blizzard) 0.406 ms 0.678 ms 0.772 ms 2 * * * 3 37.244.10.102 (37.244.10.102) 0.832 ms 0.870 ms 0.924 ms 4 37.244.10.34 (37.244.10.34) 0.837 ms 0.886 ms 0.937 ms 5 ams-ix.globaltransit.net (80.249.210.115) 351.017 ms 351.512 ms 351.780 ms 6 124.158.250.70 (124.158.250.70) 335.669 ms 335.861 ms 335.953 ms 7 xe-2-0-5.br-gw-1-lax-pip.us.globaltransit.net (124.158.250.226) 344.580 ms 344.600 ms 344.601 ms 8 ae-2.cr-gw-2-sin-pip.sg.globaltransit.net (124.158.224.17) 347.898 ms 347.951 ms 348.135 ms 9 xe-0-0-2-1.edge-gw-1-sin-pip.sg.globaltransit.net (124.158.224.242) 348.486 ms 354.884 ms 354.835 ms 10 124.158.226.150 (124.158.226.150) 349.462 ms * 349.107 ms 11 223.28.26.81 (223.28.26.81) 372.159 ms 368.906 ms 368.855 ms 12 ae6-er-01-glsfb.ni.time.net.my (223.28.2.2) 362.978 ms 362.652 ms 361.301 ms 13 ae0-ag-01-glsfb.ni.time.net.my (223.28.26.42) 357.655 ms 357.643 ms 355.369 ms 14 * * * 15 * * * 24/03/2017 03:33:39 UTC -------------------- PING: PING () 56(84) bytes of data. ---ping statistics --- 4 packets transmitted, 0 received, 100% packet loss, time 5002ms 24/03/2017 03:33:38 UTC -------------------- MTR: HOST: Blizzard Loss% Snt Last Avg Best Wrst StDev 1. Blizzard 0.0% 10 0.6 0.6 0.5 0.7 0.1 2. ??? 100.0 10 0.0 0.0 0.0 0.0 0.0 3. 37.244.9.100 0.0% 10 0.7 0.7 0.7 0.8 0.0 4. 24.105.31.36 0.0% 10 10.9 10.9 10.8 10.9 0.0 5. 37.244.10.32 0.0% 10 10.9 11.0 10.7 12.2 0.4 6. ams-ix.globaltransit.net 0.0% 10 355.7 363.3 355.7 367.9 3.8 7. 124.158.250.70 10.0% 10 347.1 351.0 346.7 353.7 3.0 8. xe-2-0-5.br-gw-1-lax-pip.us.globaltransit.net 0.0% 10 361.9 361.2 358.2 361.9 1.2 9. ae-2.cr-gw-2-sin-pip.sg.globaltransit.net 0.0% 10 368.1 366.0 358.8 368.2 3.1 10. xe-0-0-2-1.edge-gw-1-sin-pip.sg.globaltransit.net 10.0% 10 363.0 361.4 353.2 363.5 3.4 11. 124.158.226.150 10.0% 10 375.0 371.9 362.7 375.1 4.0 12. 223.28.26.81 0.0% 10 368.1 362.3 356.1 368.1 4.2 13. ae6-er-01-glsfb.ni.time.net.my 0.0% 10 373.5 374.9 363.5 400.7 9.9 14. ae0-ag-01-glsfb.ni.time.net.my 10.0% 10 363.5 364.6 356.1 388.8 9.7 15. ??? 100.0 10 0.0 0.0 0.0 0.0 0.0 24/03/2017 03:33:32 UTC -------------------- MTR: HOST: Blizzard Loss% Snt Last Avg Best Wrst StDev 1. Blizzard 0.0% 10 0.6 0.5 0.5 0.6 0.0 2. ??? 100.0 10 0.0 0.0 0.0 0.0 0.0 3. 37.244.9.100 0.0% 10 0.7 0.8 0.7 0.9 0.1 4. 24.105.31.36 0.0% 10 10.9 10.9 10.8 10.9 0.0 5. 37.244.10.32 0.0% 10 10.9 10.9 10.8 11.0 0.1 6. ams-ix.globaltransit.net 0.0% 10 365.5 364.0 357.4 367.6 3.1 7. 124.158.250.70 0.0% 10 353.3 351.4 343.7 353.9 3.3 8. xe-2-0-5.br-gw-1-lax-pip.us.globaltransit.net 0.0% 10 361.9 361.0 356.3 361.9 1.8 9. ae-2.cr-gw-2-sin-pip.sg.globaltransit.net 0.0% 10 368.3 365.6 359.6 368.3 3.4 10. xe-0-0-2-1.edge-gw-1-sin-pip.sg.globaltransit.net 0.0% 10 363.5 361.4 356.0 363.6 3.3 11. 124.158.226.150 0.0% 10 373.6 372.0 366.9 373.8 2.6 12. 223.28.26.81 10.0% 10 365.7 363.9 360.4 367.1 2.7 13. ae6-er-01-glsfb.ni.time.net.my 0.0% 10 373.5 374.0 369.0 392.3 6.6 14. ae0-ag-01-glsfb.ni.time.net.my 20.0% 10 361.2 371.6 360.2 403.9 16.8 15. ??? 100.0 10 0.0 0.0 0.0 0.0 0.0 24/03/2017 03:33:33 UTC -------------------- MTR: HOST: Blizzard Loss% Snt Last Avg Best Wrst StDev 1. Blizzard 0.0% 10 0.4 1.2 0.3 5.1 1.8 2. ??? 100.0 10 0.0 0.0 0.0 0.0 0.0 3. 37.244.10.102 0.0% 10 0.9 1.0 0.7 1.8 0.3 4. 37.244.10.34 0.0% 10 1.6 1.0 0.8 1.6 0.2 5. ams-ix.globaltransit.net 0.0% 10 351.4 348.6 342.3 352.3 3.5 6. 124.158.250.70 0.0% 10 339.5 338.6 332.5 342.2 3.6 7. xe-2-0-5.br-gw-1-lax-pip.us.globaltransit.net 0.0% 10 346.1 345.1 341.1 346.2 1.7 8. ae-2.cr-gw-2-sin-pip.sg.globaltransit.net 0.0% 10 348.9 350.5 343.1 354.4 3.6 9. xe-0-0-2-1.edge-gw-1-sin-pip.sg.globaltransit.net 0.0% 10 348.5 351.1 343.9 354.8 3.2 10. 124.158.226.150 0.0% 10 341.5 345.8 338.8 349.7 3.6 11. 223.28.26.81 0.0% 10 360.5 368.4 360.5 374.3 4.7 12. ae6-er-01-glsfb.ni.time.net.my 0.0% 10 351.6 357.3 351.6 360.9 3.6 13. ae0-ag-01-glsfb.ni.time.net.my 0.0% 10 347.8 356.2 347.8 372.5 6.7 14. ??? 100.0 10 0.0 0.0 0.0 0.0 0.0 24/03/2017 03:33:36 UTC -------------------- PING: PING () 56(84) bytes of data. ---ping statistics --- 4 packets transmitted, 0 received, 100% packet loss, time 5007ms 24/03/2017 03:33:43 UTC -------------------- MTR: HOST: Blizzard Loss% Snt Last Avg Best Wrst StDev 1. Blizzard 0.0% 10 0.5 1.1 0.3 7.2 2.2 2. ??? 100.0 10 0.0 0.0 0.0 0.0 0.0 3. 37.244.10.102 0.0% 10 0.9 1.0 0.9 1.6 0.2 4. 37.244.10.34 0.0% 10 1.8 1.0 0.8 1.8 0.3 5. ams-ix.globaltransit.net 10.0% 10 352.1 349.3 342.7 352.7 3.4 6. 124.158.250.70 0.0% 10 341.3 339.4 333.7 342.1 2.8 7. xe-2-0-5.br-gw-1-lax-pip.us.globaltransit.net 0.0% 10 345.9 345.5 340.8 346.3 1.7 8. ae-2.cr-gw-2-sin-pip.sg.globaltransit.net 0.0% 10 351.4 350.9 343.7 354.2 3.3 9. xe-0-0-2-1.edge-gw-1-sin-pip.sg.globaltransit.net 10.0% 10 353.4 352.0 346.7 355.0 3.2 10. 124.158.226.150 0.0% 10 349.4 347.1 339.1 349.4 3.6 11. 223.28.26.81 10.0% 10 369.4 369.7 361.0 374.5 5.0 12. ae6-er-01-glsfb.ni.time.net.my 0.0% 10 360.5 358.7 350.0 363.5 4.5 13. ae0-ag-01-glsfb.ni.time.net.my 10.0% 10 357.4 355.4 347.7 357.7 3.4 14. ??? 100.0 10 0.0 0.0 0.0 0.0 0.0 24/03/2017 03:33:38 UTC --------------------Liltrev3 1d
1d Can't install WoW client Hello there. I have a problem. When I try to install WoW installer from my battle.net account page, the 3.0 mb download is always stuck. I've tried restarting my router, removing my anti virus program etc. I run on Windows 10. Can you help me please?Ghouzull1 1d
1d GTX 1070 performance issues Hi, Recently upgraded my graphics from a GTX 760 to a GTX 1070 and having shocking performance issues. My 760 would usually sit over 100 fps and never had any issues with combat, however I can't even say the 1070 has matched that, in fact, it's declined. On average I'm around 30-40 fps with the game optimized by GeForce Experience, dropping well below 10 fps into a stuttery, jump mess in combat. I have tested with other more intensive games and seem to be receiving more adequate frames of about 150-250 so I'm not sure why it's performing so poorly with WoW. Computer spec: CPU: Intel i5-4670 3.4GHz Mobo: Asus z87-A GFX: Nvidia GTX 1070 Founders Edition Ram: 16GB Kingston Hyper-X Savage 2400mHz (2x8gb) PSU: Corsair TX850M HD that WoW is installed: Hyper-X 240GB SSD Windows 7 64-bit Running 2 x 23" Asus VS239HV IPS monitors (as did the GTX 760) 1080 res Internet: 100MB Virgin Media No overclock of CPU or GPU. BIOS is up to date. Settings in game: http://imgur.com/gpU5Bzp http://imgur.com/0jbpq73 Only settings that really changed between the two optimizations for each card was render scale, MSAA, Resample Quality, as far as I can remember. It's been a little disappointing up to now, so I'd appreciate any insight or potential fixes. For the record, I've reseated the card several times, the old drivers were completely uninstalled and new ones installed through Experience and I have even tried moving the card to the next PCI-E slot as I heard about 1080 performance issues pertaining to the motherboard slots. Cheers!Laorii52 1d
1d Karabiner for MAC I have a Naga Razer Battle Mouse for my MAC. Trouble is that you need Karabiner to make it work for WOW and that it is out of date and does not support the latest OS Sierra. The developer has been promising since last year that he will at some point update Karabiner for MAC but that seems to have never happened. The website "https://pqrs.org/osx/karabiner/" still has the same message: macOS Sierra support status Karabiner does not work on macOS Sierra at the moment. We are developing Karabiner-Elements which provides simple key modification for macOS Sierra at first. (Karabiner-Elements works well on macOS Sierra. We are working on fixing several remaining issues.) We'll start updating for the full featured Karabiner for Sierra after Karabiner-Elements is completed. Currently my WOW instances crash when I run two instances and it always takes more than a minute to load WOW. It has been suggested that I upgrade to Sierra for MAC but then Karabiner hence my battle mouse won't work.. Any one out there knows how to fix Karabiner for Sierra? Or perhaps another software patch to make it work?Cùrsé0 1d
1d Error 132 and Rollback? SO ye.. Why and how can i fix it? i get that error and at least i get a 5 min or more. luckily never happened on raid, but has been happenin when im settin up my UI and rolls back. its super annoyingTobishot10 1d
1d Hellfire Citadel portals problem The portals inside Hellfire Citadel don't work sometimes. Last time the portal that you have to take after you kill Gorefiend it didn't work. The portal that takes you to Mannaroth sometimes it works sometimes it doesn't. But the portal that takes you to Archimonde it never ever worked for me, there has to be warlock to summ me every time. Even the portal from the beginning of the raid sometimes it works some times it doesn't. What is going on ? How do i fix this annoying thing. In game ticket didn't do a thing, no answer.Volvoxaureus3 1d
1d Having a serious Streaming error issue Hey I've had that https://eu.battle.net/forums/en/wow/topic/17615135341#post-6 Problem as you may know. I did those above didnt work out and reinstall the game which was a pain for me because I am using a mobile hotspot. Anyways problem seem solved I've logged in did my weekly m+ no problems,but when i tried to enter NH I've had an issue called,A streaming error has occured. I was shocked and exhausted,it automatically started scan&repair which my computer freezed couple times during that but in the end i managed to finish scan&repair it was last night before the reset went sleep then I logged and went nighthold lfr we killed skorpyon no problems,at the moment I have stepped into Anomaly's room game stuck,freezed and there it was "A Streaming Error" has occured. Then again a scan showed up so i already scanned it one time which obviously didnt work! What shallI do? I have just want to play WoW without these issues because I am getting really exhausted of this unending problems,Really need help,thank you for your understanding me. Edit 1 : I have tried to delete cache folders and stuff like mentioned in the link,deleted and resetted the UI and got kicked from NH loading screen again.And 3rd time it starts a scan which i scanned twice already.Please can I receive any help ?Quilthalas8 1d
1d Long loading times since legion Heya, Ever since legion, I've experienced very long loading times. It's not just the loading screen either, after zoning in to say dalaran, the different forms won't load for a minute or so on my druid (shifting into the form earns their speed bonuses, but still displays the normal character). Anyone experienced the same, knows a cause/fix/whatever? ThanksKéày1067 1d
2d Battle.net app OFFLINE!!! Battle.net app and blizzard games cant playable staying always offline. I'm trying everything for 2 hoursDemirkale259 2d
2d reloging crash hey, so since about 3 weeks ago for some reason every now and then when i relog to another character or even the same character my wow freezes and stop responding that i need to close it and reopen to get in the character i wanted i did not install or change any new programs or addons or anything of the sort i also tried to reset my interface by moving my WTF, Interface and Cache folders to my desktop to have the game create new ones and it did not solve the issue i do not have any problems while ingame with loading screens or any thing just on reloging i have also attempted to repair game files and that also did not solve it for me please help :(Reapermonk4 2d
2d Random crash Hello, Just recently the game crashed randomly when taking a flight path a few meters off the flight master. When I try to log in again, the game crashes at the end of the loading screen. When I try to use a different character it works for a while, then it crash again. I have used the guide on the support page and deleted the "WTF" and "Cache" folders and also disabled the addons and still this error occurs. I am posting a pastebin link for the error information, if there is a fix to this error. http://pastebin.com/9kPH0fVxSatéle2 2d
2d Alienware V WOW I have a Alienware Aurora R4 Desktop recently last year i had new thermal paste replaced new water cooling system and a general MOT! all has been running perfectly. Then playing wow sometimes in 10 mins sometimes longer my pc mouse seizes to work the fans go whirl stop then whirl and the lights on my keyboard and tower flash up, i cant shut down manually. i have no control on my mouse and i am forced shut down.. its not over heating , and in my alienware command it says my cpu has failed. i read on another forum the same thing happened to another guy.. not sure if its drivers?? but i cant update the new one as window fails it. I dont know what to do there is no blue screen nothing bad then i leave it a bit and reboot. it has happened a couple of times in a session randomly. Has anyone else experienced something similar. Please let me know thank you.Kittykát1 2d
2d Something Like Latency Hello, When I play with many players I feel like the skills are not used at once but I have 80 ms on both world and home. When I play solo the skills happen without delay. When I play with many people it feels as if I have ms and it feels unresponsive.Arthuria1 2d
2d Game freezing during first pull on boss So it's been an issue from at least 7.1 for me. Whenever I join a raid (either come through portal or join via que), the first pull on a boss is always a 10 sec freeze before I can do anything. After that, it goes well, also with the next bosses. Still, it KINDA sucks when you're tanking and ppl yell to switch or move the boss or even just dpsing, losing alot. I couldn't figure out what's going on. My recommended graphics are "Good", but I run the game on fair-low because of that, but apparently that's not enough. Any leads? Any help? I have my drivers updated and I don't run anything in the background.Hestos2 2d
2d "You haven't collected this appearance" bug Hi, last month i installed an addon which tracks transmog, however i later uninstalled the addon. But now theres a problem, every new gear piece i get regardless of armor type it says "You haven't collected this appearance". If i loot a plate item which i haven't collected as transmog on my paladin it says that regardless if i can equip it or not. This makes it hard to see what new gear i can equip and not just what my alts can. I have tried to install the addon again and disable all settings, but that did nothing. Scan and repair also didn't work. Any help would be really appreciated.Wolfery3 2d
2d Battle Net App Offline My battle net app is offline. It's been down now for the past hour, I can't find any information from Blizzard that they have problems. Is your battle net offline? Ideas how I can fix this?ßqz2 2d
2d Colors changing after exiting WoW For abount 2 months when i exit the game (fullscreen) by the exit game in the meniu not alt f4 or some error closing the app , the windows color scheme changes very dramatic , like blue turns to green , yellow to orange ... I've seen some posts on us battle net forums about this problem . Is there a fix or something for this ?Holypöp9 2d
2d Possible BUG in battle.net app authentication So I don't know if this is the right place to post this, but so far I haven't found a Bug report subforum, so I'll just ask here and try to keep it as short and straight forward as possible. Battle.net app lets me log in even if I misstype my password, but only if the string I type contains the correct password; Let's pretend that "correctpassword" is my password (the following strings DO NOT contain my actual password, they're just examples): Typing "correctpassword" will let me login. Typing "wrongpassword" will obviously NOT let me login. Typing "correctpassword123" will let me login, even though it's not my password!. Yeah, sure, it contains it, but it's not it!. Is this the intended behaviour of the battle.net app? EDIT (additional info): - I have a battle.net authenticator (App doesn't ask me because I already allowed it). - It does not happen on the battle.net website. - It does not happen on my other bnet account (which hasn't authenticator). Kind regards,Crausser1 2d