Technical Support

03 Jul 2014 need serious help! Alright yesterday i played wow. it went fine and all. but now i have a problem. everytime i click my wow icon, nothing happens! ive also tryed clicking the battle.net icon. (I have pre-purchased WoD, so i have the new launcher) BUT i cant start it! i get no error or message at all. nothing. i want to play wow, but i cant even start the launcher. please ASAP. me and my guild is going raiding saturday. i dont want to miss it! (Sorry if my english is bad, im swedish)Sneakysweep1 03 Jul 2014
03 Jul 2014 Beta opt in system check app says entry point not found Basically it keeps saying that the "entry point" is not found, something to do with dll.'s and stuff but I really don't know why?Puffymidget0 03 Jul 2014
03 Jul 2014 Forum Problem mit den Charackter Hey ich hab nen Kleines Problem und zwar kann ich aus mir unbekannten Gründen nur low lvl chars zum Posten Auswählen aber nicht z.b. meinen Main Char auf Frostwolf kann man das evtl Fixen ?Glurak2 03 Jul 2014
03 Jul 2014 Beyond a joke now. We had to cancel the raid yesterday due to lag on Nordrassil. So did multiple guilds on other realms. We informed you of this yesterday and nothing has been done. Summer raiding is hard enough as it is with people going on vacation, having to call two raid nights in a row because the servers can't even hold up is depressing.Althz4 03 Jul 2014
03 Jul 2014 2 PTR profiles I can`t writing in forums of WOD, then writing here. I have the same problem whith 2 PTR profiles and can`t see profile of beta WOD http://eu.battle.net/wow/en/forum/topic/11120651957 And i watch forum of US and one player have the same problem http://us.battle.net/wow/en/forum/topic/13271747281Старкрим0 03 Jul 2014
03 Jul 2014 Que arena / bg always disconnect or return with desertr Hi for the second time i have mass lagg ive had never so much lag ingame sinds u guys changed something,. now the Battleground is poping up and when u joining ... u get back to the world with ( deserter buff ) same as the arena, when you que, u enter it. u just get kicked out of the arena + you losing points/rating there is no way to play World of Warcraft with this issue We pay for this game and we get those problems we cant enjoy the game like this please fix this alot people are mad! Sorry for my bad English.Prozix0 03 Jul 2014
03 Jul 2014 Unable to Update Beta..Due to Connection? :/ Hello. I'm asking to wonder if anyone else has some type issue of a message popping up that reads -We'er Having Problems transferring data and were trying to fix it,But Please check your internet Connection incase- on the Battle net itself Now i know that this cannot be my net as its it running perfect fine on anything else. Soo as im wondering is anyone having same issue or is it some type issue that occurring often?? Consider i cannot run Beta without it updating sadly.. Thanks:)Marlín1 03 Jul 2014
03 Jul 2014 Help ERROR #132 (0x85100084) Fatal exception! http://pastebin.com/cCMtcamR# I have attempted numerous methods to try and solve this problem on my own, but have only failed in doing so. If you could shed some light to problem, I would be very grateful..Gnomekillere1 03 Jul 2014
03 Jul 2014 Loading screen stuck at 99% My load screen goes too 99% and then the program stops up.Johntheone0 03 Jul 2014
03 Jul 2014 Loading screen stuck at 99% When I try log on any of my chars everything is fine until the loadscreen stops at 99%...Anyone else having this problem?Johntheone0 03 Jul 2014
03 Jul 2014 My device driver is out of date? Hi everyone, I'm having some driver issues that the WoW client seems to think I need to fix. Could someone please help me update it?! Upon loading WoW I am given a message that says: Your device driver is out of date. I have followed the given link and loaded the screen that says my device details. (by pressing Windows key and R, then typing DxDiag). I have then followed instructions to the website and downloaded the relevant update for it but when installed, my resolution messes up real bad. The screen zooms in massively and there are a few things that won't work because of corrupt files. Each time I try it I get the blue screen of death pop up and say 'your computer is now being shut down to prevent further damage'. I have to perform a system restore to reverse the effects. I have done this twice now and the drivers don't seem to be working or correct. These are links to screen shots of my driver details and the laptop details. Could someone please direct me to a link for the correct download? :) http://tinypic.com/r/ipo5ew/8 http://tinypic.com/r/1zhe8m/8 This is the website that WoW has provided for me to download from. http://support.amd.com/en-us/download Thank you for your time. AshDiizzyfist7 03 Jul 2014
03 Jul 2014 Suitable laptop for Wow? Hello everyone, I am looking for a suitable laptop to play wow successfully, at the moment I have a hp intel core i3-2350m processor laptop, I am aware it might not be the best but if I can play it successfully then I think it would do! Here are all the details to the laptop : http://www.amazon.co.uk/HP-Pavilion-dv6-6c57ea-i3-2350M-Processor/dp/B006OJ4JZ8Xacoe0 03 Jul 2014
03 Jul 2014 "Error - This realm is currently in maintenance." I am getting this message when trying to access remote auction house trough both the website and trough the android application. It only seems to affect my home realm Haomarush, when im accessing the auction house on my alt on Kazzak it works just fine.Rij1 03 Jul 2014
03 Jul 2014 get kicked out of queue get kicked out of queue when i try play battlegrounds i click accepted and it drops it complacently. maybe am alone with this issue? anyway to fix it? kind of suck having to queue 3-4 times to get in a bg. :(Dooxypal1 03 Jul 2014
03 Jul 2014 Teleported to Stormwind when trying to enter raid (lfr) I have just queued for "Gates of Retribution" and when the queue popped, I accepted. On the first attempt to zone in, I got "Transfer aborted instance is full", which I'm hoping is because some dead or afk player was kicked and hadn't been ported out. I tried again, the progress bar on the loading screen went to 100%, then the Eastern Kingdoms loading screen came up, went to 100% and all of a sudden I was in Stormwind. I should add that when I tried to zone in, I was in the Valley of the Four Winds. Added to this, when I decide to leave after this odd behaviour, I was hit with the Deserter Debuff. I could even zone in, but I get a debuff?Bluejayeh2 03 Jul 2014
03 Jul 2014 Cannot enter BG Every time I enter BG i get immediately DC with no ability to rejoin and no deserter buff. Its not happening only to me but to random friends also. Any solutions?Subtledagger3 03 Jul 2014
03 Jul 2014 Error #132 My warlock is stuck in Dread Wastes when i entered the zone it gave me this: --------------------------- Wow-64 --------------------------- This application has encountered a critical error: ERROR #132 (0x85100084) Fatal exception! Program: C:\Program Files (x86)\World of Warcraft\Wow-64.exe ProcessID: 3264 Exception: 0xC0000005 (ACCESS_VIOLATION) at 0033:0000000140529B0B The instruction at "0x0000000140529B0B" referenced memory at "0x00000000278DCA3D". The memory could not be "read". Press OK to terminate the application. --------------------------- OK --------------------------- Please help me. :)Astraîos0 03 Jul 2014
03 Jul 2014 ERROR #132 (0x85100084) Hi guys!! I will back to play in WoW and just finished downloading the patch. Next I clicked play and this appears every time, tried to run on 64bit, didnt work. Down below is the beginning of the error. I dont't know what is happened. Why i have problem "ERROR #132 (0x85100084)"? Look link: http://www.fotosik.pl/pokaz_obrazek/3e75349d038efc9b.html PLS Help me!! :(((Kelarz0 03 Jul 2014
03 Jul 2014 Can't Update Beta Client Hey, was trying to update my beta client but i get an error ending in 8A2. I tried fixing the problem through some guides https://eu.battle.net/support/en/article/BLZBNTAGT0000083E https://eu.battle.net/support/en/article/deleting-battlenet-files but it didnt fix it, so i post it here as thats what i was told to do.Anigav15 03 Jul 2014
03 Jul 2014 Lagg spike by every zone switch, city, village etc.. Hello, I have a very annoying lagg spike issue as the title say it.. when ever i have a transition from zone or go in/out a city or discovery a new village and the text <Stormwind> pop up in the screen i have a second lagg spike. Is there a way to fix this? I have no lagg whatsoever and th e game runs stable. Just this little thing, any one else is experience this?Espiritto0 03 Jul 2014
03 Jul 2014 Shadowsong europe The raid group are getting insane lag in SoO unplayable atmEdéien2 03 Jul 2014
03 Jul 2014 Servers Can't come on my server blade edge .What can i do ??Zico15 03 Jul 2014
03 Jul 2014 Transfer aborted: instance not found I cant enter any bg's. as soon as i accept the "Enter Bg", i get a short loading screen. and get this message "Transfer aborted: instance not found" Ive cleared Cache WTF and Interface. and no its not the rauter nor the internet, its the first time ive seen this error.Noogara12 03 Jul 2014
03 Jul 2014 Transfer Aborted: instance not found Happening on Sylvanas ALOT had it meself 9 times now and many reports in trade channel about same issue!Darkhamy9 03 Jul 2014
03 Jul 2014 Can not log into darkspear, but other realms i can. Hello guys i'm writing this because for some reason i can't get into my home realm darkspear it just says logging into game server then it just sends me to realm status list. I can log into other realms like argent dawn alright and im leveling there for now. I cant i figure out whats happening but for some reason i just cant get into darkspear. Any ideas? Edit: i solved the problem just had to turn my pc off and internet at the router and start everything up againGreenmuscle1 03 Jul 2014
03 Jul 2014 Lag again GG blizzard so how many hours or days you guyz need to fix this? from 50ms to 1k in 10 secs.Crystalfrost1 03 Jul 2014
03 Jul 2014 forgotten depths Please sort it out the lag in that place is absolutely redicules, just done a looking for raid and everyone was struggling, from the 2nd boss onwards.on last boss got hit off the plinth and couldn't get back upZatich1 03 Jul 2014
03 Jul 2014 Hai, Nordrassil is lagging, currently trying to raid. This is like heigan 25man in naxx 25 4/5years ago, help.Nuckels34 03 Jul 2014
03 Jul 2014 Strange lag issues We are attempting Immerseus hc, Everyones MS is fine, ping is fine yet as soon as we enter combat the connection acts as if we all have 2k ms. Not sure what to do since there isnt an evident problem on our end. There's also a few people getting the "transfer aborted - instance not found" error. We were thinking of switchin to normal to see if that makes a difference since there doesnt seem to be all that many reports of the problem, bu that would be really dissapointing since this is our first hc progress night. Anyone know if this is a universal instance problem or just Immerseus or....?Stratocastor6 03 Jul 2014
03 Jul 2014 How many servers ? Just wondering how many instance servers are there for SoO ? as i know other people seem to be raiding 25 man in there fine with minimal lag, yet loads cant ?Edéien1 03 Jul 2014
03 Jul 2014 latency problem Hello, I quit WoW about 4-5 month ago due to all time high latency, this latency ONLY existed in Blizzard related programs (However the PTR was unaffected). I tried to use a VPN in order to reduce the lag but first off i got banned from the server for using it and secondly, it was not stable. Which is why i decided to wait it out. Now, 4-5 months later i decided to do a traceroute again which looks like: Traceroute has started… traceroute to 213.155.155.233 (213.155.155.233), 64 hops max, 72 byte packets 1 192.168.1.1 (192.168.1.1) 3.813 ms 1.019 ms 0.945 ms 2 sd4402701.adsl.online.nl (212.64.39.1) 167.278 ms 68.126 ms 21.533 ms 3 v69.har1e-asd-n.nl.euro.net (194.134.18.114) 22.703 ms 41.700 ms 24.292 ms 4 194.134.18.112 (194.134.18.112) 24.658 ms 20.901 ms 23.268 ms 5 ae3.cr1-asd8.nl.euro.net (194.134.161.215) 22.121 ms 20.929 ms 20.681 ms 6 194.134.162.221 (194.134.162.221) 22.319 ms 22.552 ms 22.692 ms 7 te0-0-0-3.rcr21.ams05.atlas.cogentco.com (149.11.80.57) 22.506 ms 21.304 ms 21.274 ms 8 be2038.ccr41.ams03.atlas.cogentco.com (154.54.36.133) 21.094 ms 21.704 ms 23.425 ms 9 be2261.ccr41.fra03.atlas.cogentco.com (154.54.37.30) 28.510 ms 33.478 ms 31.469 ms 10 be2184.agr21.fra03.atlas.cogentco.com (130.117.48.69) 28.523 ms 28.535 ms 29.875 ms 11 telia.fra03.atlas.cogentco.com (130.117.14.90) 926.365 ms 725.684 ms * 12 ffm-bb1-link.telia.net (213.155.132.208) 1011.408 ms 869.184 ms 920.526 ms 13 * hbg-bb1-link.telia.net (213.155.135.147) 707.206 ms * 14 adm-bb3-link.telia.net (80.91.245.218) 899.399 ms adm-bb3-link.telia.net (80.91.249.74) 866.876 ms adm-bb3-link.telia.net (213.155.135.26) 875.521 ms 15 * adm-b4-link.telia.net (213.155.137.195) 792.450 ms seems like im still lagging pretty badly. Anything i can do? i contacted my ISP and they sayd its outside of their network and not able to fix this. I dont just have the ability to switch ISP and try a different one since this network is not owned by me but by my roommate. I gotta say though, i have not changed ISP since these problems started, they just came out of the blue. thanks in advanceAmnêzia3 03 Jul 2014
03 Jul 2014 Transfer aborted: instance not found As per this thread (now locked) I can't log into BGs or Arena as of today, despite having reinstalled WoW. http://eu.battle.net/wow/en/forum/topic/7739714143 I've also followed all recommendations in the above thread, use a wired 50Mb internet connection with Virgin Media, which is showing as uninterrupted & even. I see that this is a known problem since 2010. Please advise on how I should proceed to be able to access my desired game content.Filthdribble2 03 Jul 2014
03 Jul 2014 raiding impossible, horrible lag guess whole day maintenance helpedIzel3 03 Jul 2014
03 Jul 2014 Server restart and now unplayable Gotten into AV, even with low world lag on my connection (30ms) no way to play, i tried pc restart, multiple relogs, no help, Moreover a lot of other players have the same issue! A server restart should clean up things and not ruin the game! Waiting for a quick response once in a while! Thanks!Itsjustme1 03 Jul 2014
03 Jul 2014 Magtheridon: Rollbacks and heavy lag We are unable to raid atm because of this! Can we have a server restart please?Zaltius2 03 Jul 2014
03 Jul 2014 Lag and Instance not found Having major lag inside battleground and outside (Sylvanas Realm) Tried to enter bg, got the message Instance not found.Criperq3 03 Jul 2014
03 Jul 2014 Same Lag As Everyone Else Except im on outland and im trying to pvp, not raid.Kaiin1 03 Jul 2014
03 Jul 2014 Hey blizzard FIX THE DAM LAG! Al akir lagging! Hey Blizzard Please fix the dam lag! everyone in the raid got lag..! And after a long maintence like this we dont wanna waste our time on lag -.-Failrise3 03 Jul 2014
03 Jul 2014 ERROR #0 (0x85100000) Assertion failure! Hello, One hour ago, this nightmare began.. I'm unable to enter azeroth.. I get the "ERROR #0 (0x85100000) Assertion failure!" when I do the following: Login to WoW, see the character selection screen then press enter world. and boom at 90ish % the error pops up.. Here's what I have tried: Removed the WTF, Cache and Interface folder from the WoW folder Fixed registry errors and run the cleaner using CCleaner Rebooted Turned off windows firewall Changed graphical settings Re-installed Battle.net desktop app. WoW Scan and Repair option in the battle.net app I'm running version 5.4.8.181414 LOG: http://pastebin.com/587mDC0hOverseer4 03 Jul 2014
03 Jul 2014 Major lagg When I enter a battleground everyone gets a world lagg, cant even cap a flag. plz fix ktybye love<3Watchmeburke1 03 Jul 2014
03 Jul 2014 Argent Dawn lagssssss..... Simply can't play because the lags. Anybody experience the same?Tialen1 03 Jul 2014
03 Jul 2014 Cannot connect since latest downtime I can login to my a/c, but then can't login to any of the EU servers. Earthen Ring is the one I am after, but the Realm Status says "Up". Any ideas? It just hangs at "Logging in to game server" This has worked for me every day for a long long time so I suspect it is related to the downtime - was there a patch? Might firewall settings being fiddled with?Thunderfist6 03 Jul 2014
03 Jul 2014 Serious latency issues. Got fiber network: 100/100. Which is running smoothly. MS/ping seems great on other games. But WoW is really unplayable. Up to even 13k home/world. Is is just me or is this happening all over? Realm: SylvanasNexnocere1 03 Jul 2014
03 Jul 2014 Can't go SoO My loading bar won't load at all when i try to go SoO through LGR, i restarted multible times but the bar just wont move at all.Flexable1 03 Jul 2014
03 Jul 2014 In-game problems Hello, I just came back to wow from a break! But i have recently had problems with WoW.. My game does not respond, and i sometimes get a sudden lag spike and i get a black screen flicker. When i move around it suddently turns completely black for about 1-2seconds and then it comes back to normal. I also run a dual monitor setup, whenever i click on the other screen my game does not respond aswell. I did not have this problem before, and it is really annoying. Will this be something wrong with my Graphic card, only thing is that i do not have problems with any of the other games i play.. Like Diablo, LoL, Hearthstone etc. http://gyazo.com/f60cbf142435f07fccb27e4435a00fa7 this is a gyazo link of my in-game settings Thank you for the help!Ryztad3 03 Jul 2014
02 Jul 2014 pvp instance issue cant join bgs atm says instance doesn't existSólar13 02 Jul 2014
02 Jul 2014 Chat bugging... Not sure if this is the right place for it, but who cares! I just logged in on my account, and found that my chatwindow has been moved. The right corner is now behind my skillbar. Does anyone know how to fix this?Haematuria0 02 Jul 2014
02 Jul 2014 Vsync sound crackling? Hello, Im turning off Vsync in WoW options to make my fps higher but i noticed that Im hearing a crackling and buzzing sound how can i fix it ? It also happens me with the other games too.But I asked for solution here because people in wow forums are more helpful :) Looking forward to ur comments ty!Firestronger4 02 Jul 2014
02 Jul 2014 Dungeon deserter debuff problems! Hey guys, any1 else got problems with the dungeon heroic queues today? when i queue and the dungeon pops up, i accept and then i get dungeon deserter for some reason :S any1 else got this problem?Lazíe8 02 Jul 2014
02 Jul 2014 Wow freezing computer Hi, For the last week ive had problems launching and playing wow. My computer either freezes when launching the game or when i am in-game for a couple of minutes. But a few times i have been able to play without disturbance. When the computer freezes I cant do anything. I have to hard shutdown by using the power button. I haven't done anything to the computer over the last month. I think my graphic card driver updated recently. But i am almost sure this happened after the problems first began. I don´t have that big knowledge of computers. I have tried to read on the internet to find similar problems. I have tried running the game with Directx9 instead of 11. Which didn´t help. I have tried to unplug my graphic card and set it back in - was hoping it was a connection thing. But didn't help. I have tried to update my windows and graphic card driver again. I would really like some help to clarify what causes the error. It´s only playing wow. Other than that my computer works fine. Thank youAminatu7 02 Jul 2014