Customer Support

26 Sep 2013 Customer Service Information The Customer Service Forum cultivates a beneficial relationship between our support departments and player community by providing a friendly environment where players can exchange information, access self-help resources, highlight in-game issues, and receive meaningful guidance through personal and fun interactions with Blizzard representatives. Index: Forum Information Forum Guidelines Twitter Additional Social Media ResourcesHagut4 26 Sep 2013
22h [Recruit-a-Friend] Common Issues & Questions This thread is intended as a guide to help you troubleshoot the most commonly reported issues with RAF and explain how / when rewards can be claimed. Please make sure to check this thread thoroughly before opening a new thread or indeed posting questions you may have here in this thread. Common Issues such as accounts not appearing linked & experience gain seeming incorrecthttp://eu.battle.net/wow/en/forum/topic/9256846020?page=1#2 Reward Systemhttp://eu.battle.net/wow/en/forum/topic/9256846020?page=1#3Shammoz935 22h
10 Aug CROWDS on Twitter - A New Season Approaches Good news, everyone! Almost two years ago, we offered an Android app for expert Blizzard players to help their peers on Twitter, answering questions and providing advice similar to the kind of crowdsourced support you can witness daily on our official forums. Some of you may still remember: By using the app, Twitter users who had opted in could see messages sent to our support team's channels and jump right into the conversation, potentially solving other players' issues even before a moderator could get back to them. Needless to say, this was particularly useful late at night or early in the morning, for the forums (and thus our Twitter channels) have specific "opening times" due to the size of its dedicated team. But it was not all just feelgood assistance, either: Last year, we ran a so-called season where volunteers would compete with one another for points. Top scoring experts were featured on a Wall of Fame, and we even handed out prizes! Well, guess what's coming back. CROWDS has been running non-stop ever since we introduced it to our Twitter feed, but so far we only ever had a single season. So whether you've been curious about the program but used to be on the fence, or whether this is the first time you actually hear about our crowdsourcing initiative, here's your incentive to get started. Not only will top performers join the support website's Hall of Fame, they will also be rewarded with prizes such as Hearthstone card packs or loot boxes for Overwatch and Heroes of the Storm. For details on CROWDS and how to use the app, be sure to check out our support site article. See you out there!Hagut1 10 Aug
28 Aug 2012 Legion 7.2.5 - Common Issues [28.06.] ★ Patch Notes ★ Known issues ★ Common tech issues/fixes ★ Hotfixes ★ Please follow @BlizzardCSEU_EN for current service status. Welcome to Patch 7.2.5! If you experience issues when logging in after the latest patch, reset your user interface and remove all addons! Here's what you are contacting us about the most right now: Quest: Pillars of Creation. No credit after clicking the objects HOTFIX INCOMING: We're aware of an issue that makes this quest impossible to complete for some players, since they can't click on the objects or they don't provide quest credit after doing so. Our developers are already working on a fix and will implement it as soon as possible. Apologies for the inconvenience Item: No Writhing Essences on the weekly Mythic chest CLARIFICATION: Make sure you already started the quest Unsettled Power before opening your Class Hall weekly Mythic chest. If you didn't start the quest beforehand, you won't receive any Writhing Essences from the chest. Quest: No reward from "Elite Strike: Legion Supply Cache" NOT A BUG: Some players have reported the 500 reward for this quest to disappear when being near or at the maximum for Legionfall War Supplies. So far, subsequent investigations in the database have shown the supplies to be applied correctly. If you experience this problem, please make sure this is not a display issue caused by outdated addons! Item: Writhing Essence not converted to quest item WON'T FIX: When your inventory is full, any Writhing Essence received gets sent to your mailbox instead. However, for technical reasons, it is not possible for the Essence to be automatically converted into the quest item. If you are on the quest but have unconverted Essence remaining in your inventory (such as after picking it up from the mailbox), the gamemaster team may be able to assist. Misc: Transfer complete, but character missing UNDER INVESTIGATION: Some of our players have reported a recently transferred character not showing up on the new realm. As we continue to investigate, please follow the steps outlined in this support article, including the workaround detailed at the bottom. Please report any additional suspected bugs using the "Submit Bug" option in the ingame support portalNatryndon10 28 Aug 2012
6h Where can i find peoples pvp statistics Since the remake of the Armory page, where the F*** can i check peoples pvp statistics these days when im scouting for new pvp partners? or was it a plan to remove the acces for it to be forced to play with rats and find out by ourselves?....Darkscythe1 6h
6h Error, gifted game time Heey. I bought my friend payed game time code for his b-day via the eu shop, but for some reason it just says error, dosent give him a code or anything. He has tried everything manually and via the link that is send with the code. And it still wont work. Any idea how this can be caused, we both play on EU :)Ayliza1 6h
8h Arcane legendary drop while in fire specialisation. Just got an arcane legendary drop (Gravity Spiral) while my loot specialisation was set to fire. I submitted a bug report but I just want to be sure. Is this intended? I got all available fire legendaries already and maybe the game is now ignoring my fire loot specialisation when it comes to legendaries? Would be cool if that was true. Probably just a bug though.Vandel1 8h
10h Theramore doesn't blow up. Yeah, so this is a problem on an alt of mine. It would seem that the cratering of Theramore as a phasing event is entirely tied to doing the achievement for the Theramore's Fall scenario. A character that hasn't done it is stuck for eternity with an intact Theramore since the achievement cannot be gained past level 90. What to doo?Levey20 10h
11h I can't see my damage numbers in a dungeon Hello everyone, i've had this problem for a while now. everything is fine when i am fighting a mob outside of a dungeon, but when i am inside one i can;t see my damage numbers. I've tried /console floatingCombatTextCombatDamage 1 already, i,ve also tried to disable all of the addons or Checking Scrolling combat text for self, and my spell alert opacity is at high. Can someone please help me? perhaps there is a simple ui that can make me see the damage numbers or something. Addons that i use: Bagnon Dominos IceHUD kibs item level (Continued) Shadowed Unit Frames All the help is appreciated Kind Regards Edit:I've also reinstalled the game, and when i first played the game i've been using ElfUi(already deleted this addon)Stoerkoekje0 11h
13h Transmogrify not working I approach the vendor, select the items, click apply and nothing. I have tried reloading the UI, restarting the game, disabling all addons and restarting the computer. If you could look into this I'd appreciate it!Kixia3 13h
15h Relic Hunter Quest disappears Last night i was doing one of the quest for Relic Hunter achiev. Only 2 quests remaining, one of them "THe Blessing of the Beasts". I was doing "Gronnsbane: The Blessing of Fire" when a 110 player killed me, and since he was on the area i logged off to wait the player go away. But i had to do other things and i forgot to log on wow and finish the quest chain. Today the quest disappeared and i cannot continue the quest chain. My question is, can i finish the quest in the future? Will the NPC give me the quest chain from start again? or im screwed? There's any solution for this? :(Tiagix0 15h
18h CS Lounge IV Greetings everyone! Due to unforeseen circumstances, the previous lounge disappeared into the void, and as such, we're making a new one. For anyone that is unfamiliar with the CS Lounge this is simply a place where the Customer Support regulars can come to chat and post anything off-topic so as not to derail existing threads. So pull up a chair, grab a coffee or two, eat a cookie, if there's anything left, post and relax!Hagut875 18h
18h Stuck in combat - bug Hello, I have noticed an increase in combat delay where basically, I am stuck in combat mode for well over 10 seconds, my record so far being 32 seconds, after exiting combat. There is no one attacking me and I am not attacking anyone and yet, I am unable to stealth or mount up on my Rogue. The same issue I have noticed on my Hunter where even though I am long done with attacking people and people attacking me, I am stuck in combat mode and Feign Death doesn't remove it either. On both characters this issue persists for way longer than it should in PvP environments, particularly BG's where I end up literally doing nothing for ages before combat drops and I can stealth / mount up. Having checked the Rogue forums prior to making this post, it appears this is not a bug specific to my characters alone and it is a known bug to many. Perhaps bringing it up on this forum may catch the eye of the devs and bring a fix to it because it is rather annoying.Reyphyra6 18h
1d Item restoration not working I'm trying to use the item restoration service (I havent used it in months), but my realm doesnt appear at all when I need to choose the realm. It says I dont have a WoW account, which I quite clearly have.Karkrog2 1d
1d Boats missing from SW harbor Missing boats Anyone having troubles with the boats going to Kalimdor and Northrend from SW? Some friends and I waited for them about an hour these days and they simply didn't show up. Already submitted a bug report.Timeea5 1d
1d Rich douchbags Cant transfer soulbound items between my characters on the same realm. But i can have heirlooms which is better, on all my characters. Who makes up these rules?Galadrìel1 1d
1d Stuck in Kara raid I pulled the last boss without realising I have a debuff on me called Game in Session, I am unable to attack the boss, I am unable to shadowmeld, I cant hearth out, I cant die, I've tried shutting the game down and logging back in. I'm still in combat. Please help me to get out of this situation!Tanvar4 1d
1d Trail of style , NO reward first place Won first place Trail of Style , but not any reward? How do i get it? Don't say it will be in my mail box, because that hardly ever happens, not with missed items in most Dungeons anyway. Is this the new bug style?Tarqandra0 1d
1d Wrongly flagged as silenced for 4 days. .Kahyna6 1d
1d Sound of falling rocks everywhere periodically I hear the sound of falling/crashing rocks no matter where I am, on every continent, inside instances, everywhere, roughly once every minute or two or so (I haven't really timed it). Sound is similar to the noise warriors make when landing after jumping down from their class hall, so maybe related, who knows. In a playsession these noises really adds up after a while and gets super aggravating. It only happens on this character (Shayynaa-Earthenring), and yeah, before anyone asks, removing all addons doesn't make any difference. Blue response please, before I go completely bonkers.Shayynaa7 1d
1d "Red" Jack Findle in Dalaran He manage the door to Hall of Shadows. He also act a very annoying scene every time you need to enter Hall of Shadows. App. half of these entries he bugs and you need to reload ui. Please fix him (remove the "funny" act).Sitt1 1d
1d Reporting a warlock bug Succubus doesn't auto use 'lesser invisibility' anymore even when activated for auto use.Abacabb6 1d
1d [essence of the red] debuff stuck [essence of the red] debuff stuck after completing "The Lost Glacier" quest for dk class mountHorizgy1 1d
1d Turn off priest mount noise? Is there some way to turn off the racket the class mount for shadow priest makes? I'd like to use it but the noise of the wings is so loud it drives me mad. Thanks.Wholenuts6 1d
1d problems Adding players to my guild..... hey everyone not sure if I'm doing something wrong and cant seem to find any answers. what my problem is that when I try to add players I have talked too through my guild screen pressing the add member button and shift clicking their name it keeps saying player not found.... even when I manually type their names I cant get them in. also some of their names don't even fit in the add member box. what am I doing wrong? lol any help will be much appreciated, thanksTalonbruttii9 1d
1d Whispers of a Frightened World won´t appear. Like my Title says that´s my problem. What I have tried thus far is. Relogging. Change to an alt. Change zone and back. Fly around in Dalaran. /reload command. Nothing works. What do I need to do so I can also get this pre event quest?Winteria17 1d
1d Cannot close my ticket. Hello. Roughly 3 days ago I opened a ticket in regards to an issue I thought I had about the achievement Savagely Superior, as I wasn't being awarded said achievement even though I met the required criterias. Later on I managed to fix it the issue myself; I then tried to close my ticket only to find out "cancel ticket" wasn't there. As I really don't want to waste a Game Master's time about my non-existent issue, I was wondering if there is any way my ticket can be closed? Thank you for your time.Xalius7 1d
1d Reporting a player Hello, recently I noticed a certain player that buys some of my cheap auctions within a sec after I have posted them. I wanted to see who he is but I couldn't find him playing on either faction so I assume he is on the phone app. I also checked the underminejournal data and I'm almost certain he is using a bot (he is posting like 20h a day everyday, and has very specific hours off) . How can I report a player when I can't find him in the game while at the same moment he buys my auctions all the time(when they are below the average price) ?Æthyr6 1d
1d issue with invisible window and broken esc button Since patch 7.2.5 ive noticed a curious problem that Ive figured out how to reproduce. Step 1: Open the legion report window. Step 2: Pass a zone transition, either portal or seamless to another area. Step 3: The legion report window gets closed by the zone transition, but it lingers on as an invisible window. Now, your character window opens in the position it would be -if- the legion report window also was open. Also, now the ESC button is unresponsive ingame. But the ? button still works to open the game menu Step 4: Both can be fixed by opening both the legion report window and the character window at once. Then the ESC button starts working again. This happens even with every addon disabled. Edit: Ive had others repeating these steps and they get the same thing happening, char screen appearing in the middle and unresponsive ESC button, until the invisible window is cleared by reopening the legion report window and character window at once.Lucaan1 1d
1d where did my post go? I wrote a post about an issue with an invisible window and esc button.Lucaan4 1d
2d PTR Realms Hey i just got the 7.3 PTR and when i get onto it, it says the Realms are offline, is this normal????Demonicluna3 2d
2d Quest - target's picture Hello, I have sometimes a problem when I get a quest with a target. The quest text is there but the NPC target's picture is there for a second and it disappears suddenly. Some quests have no problem with this and they are displaying the target picture. Example: the quest Assault on Menethil Keep. The quest giver wants me to kill Horghast. The quest text is there but the Horghast's picture disappeared after a second. I reseted the interface, scaned and repaired the game files but it didn't work.Mathenor1 2d
2d OP Divine Steed CD Do you guys hate paladin really that much or just me?:)) http://imgur.com/a/Cy45a 20 minutes Cd on Divine Steed?...Amethrel2 2d
2d cant realese my spirit i was doing +15 COS died few time always i didint cant realese my spirit buttom ws grey and say one your party member is combat. Now i was tested in suramar killed my self in falling dmg and cant realese now! only combat rescution or normal rescution work me. how i can FIX it?Sandayuta1 2d
2d moving char to another b-net, appearances question Say i want to transfer my warrior from one battle.net to another. My Warrior who has completed the MoP challenge mode achievement and can transmog the armor set, and so can any other warrior i make. So if i transfer the warrior that has earned the achievement/gear set to another account, will i lose this sets appearance completely on my account? Or will the achievement remain unlocked on the account, so that other characters can use the appearance?Bankmandd1 2d
2d Revive my Hunter please Hi there this is about a character I deleted back in Wrath of the Lich King. I know is impossible but need too try the name was Calu a lvl 76 hunter I know the mistake is huge but it won't hurt anyone if I try thanks so muchCocoelf4 2d
2d I need help and blizz dont care http://imgur.com/a/oAwvJ these are the screenshots above, my issue is i cant complete the mage campaign to unlock the third artifact slotDeejudanne9 2d
2d Flying pandaria Hello, I'm just level 85 on my Pandaren priest. In my spelbook it says that I can learn wisdom of the four winds at a flying trainer. But when I go to the flying trainer in stormwind then there is no wisdom of the four winds. So I asked a mage to teleport me to the shrine of seven stars. But here you can onlyt get wisdom of the four winds from level 90. Is there any way I can obtain wisdom of the four winds on level 85?Jdemuppet3 2d
17h Got silenced for some reason Hi, I got banned from chat for a day and it says from language. Than my brother got banned from chat. The same action we did is openning "WTS +15 BOOST" in Dungeons premade section. It says it is waiting for Gamemaster review. I guess other boost groups or someone with 20character reporting instantly so that system auto silences that character or is it blizzard lets us sell boost in exchange of gold %100 legally but doesnt want us to do it open in premade groups? So give us a section that we can sell boost or something. I'm not raiding I'm not pushing high keys and until argus comes I have a chance to gather some gold by this. Thanks for reading*Gudea24 17h
3d what's up with armory loading forever? it takes forever to display a player's armory/profileBlackshades2 3d
3d Scamm on Lock? Hello everyone. I bought a Icecrown lock like 3-4 weeks ago. I got in, he disbanded group everything was fine until i get to the boss. It was dead and when i got out of raid, the raid locked for me too. He didn't return the gold to me. I opened a ticket and talked about the problem. GM said they are not supporting these kind of boosts/locks and my money will not be given back. Since they are not helping boosts and locks so people can scamm through this? Will ever Blizzard help that kind of thing?Omerhalis3 3d
3d Character transfer Hello, I know that character transfer can take some time. But it never took longer than one hour. Now it's close to 3 hours after purchase, and still nothing. Just want to make sure everythings alright.Fultric2 3d
3d Danish Samnites - Kazzak is bugged Hi there, As the title says, our guild is bugged and has been for a week now, and it is driving us insane! We've reported the problem several times, and your gm's has posponed it to the developers, but again we don't get any usefull informations or an ETA. We are in the middle of mythic progress, and as a guild who needs to advance, be social, inviting new members, set up new guild events on the calender, accessing our guild bank and so - THERE ARE SO MANY THINGS we cannot do, and people are litteraly quitting because of the problem, with this issue as the topic of their reason. What we really need is some useful information and a solution within a reasonable timeline (and it's not a another week!). We are paying customers, and the service we get in this case hasn't been the standart we're used too. WE DON'T CARE if you need to disband the guild, and create it again - we just want our social platform backSkumbandit2 3d
3d The Tomb Mistress I'm unable to finish the raid quest The Tomb Mistress in Tomb of Sargeras. The quest log says "Defeat Mistress Sassz'ine (complete)", but for the item "encrusted naga scale” it says 0/1. I have killed her several times, but have not yet received the item. What is the solution?Paracélsus3 3d
1d 'Appear Offline' button Since I started to play WoW I wanted to find a way to appear offline to my friend list so I can get a bit of privacy, so I've looked at the forums and there were plans with all well known "soon™". That was 5 years ago and there are no hints of this feature as far as I know. There was a way to do this through a little manipulation of firewall but that was removed in 6.2.4 if I remember correctly, making use once again unable to have a bit of privacy. I would really love to hear from you what do you think about this never made feature ? Or are there new information about it I don't know, tell me ! I will be happy for any reply. :)Shöngoshi39 1d
3d Empowered Artifact Traits quest Hi. Accidentally abandoned quest for balance druid Empowered Artifact Traits and can't get it back. NPC has no quest for me. Relog doesn't help - lasts 14 days. What to do?Inel2 3d
3d Hungering Claw 4 weeks in a row (no mount) So, weren't EU and US supposed to shift between the pet and mount drop from Kosumoth the Hungering every 14 days? Mmo-champions said this tuesday (11th): "Kosumoth: The US has the Hungering Claw once again for the next two weeks." I had the Hungering Claw as a world quest reward the last 2 weeks and now I see it as a reward AGAIN these 2 weeeks. And I am on EU. Bugged for me, everyone else, or did I understand it wrong?Alyrie3 3d
3d Writhing essences Hello dear Blizzard I've come back after 2 months break to World of warcraft, first thing i did was read all patch notes and hotfixes and one of them was about these essences that i dont need to pick up quest to get them from weekly chest, daily chests etc. What a surprise today i picked up my weekly chest with let me think.... 0 essences in it, i was playing since legion launch till early June so u can imagine i have like 12 legendaries to upgrade and now i wasted about 20 essences coz i had no quest coz in hotfix u said i dont need it to get essences, thanks alot!!!Pyromachine2 3d
4d Disappearance Character Hi When I log in, I did not find my realm as I had my 3 character. Plz can somebody help me?Hosi4 4d
4d World Server Still Down? anyone else still experience this issue ?Merkavaa2 4d