CS Lounge IV
Greetings everyone! Due to unforeseen circumstances, the previous lounge disappeared into the void, and as such, we're making a new one. For anyone that is unfamiliar with the CS Lounge this is simply a place where the Customer Support regulars can come to chat and post anything off-topic so as not to derail existing threads. So pull up a chair, grab a coffee or two, eat a cookie, if there's anything left, post and relax!302
No season 2 RBG titles awarded
Hi team, i am a generic PvP'er that mostly does RBGs. Very rarely do I push for any achievments/titles due to lack of time/ability to play uninterrupted due to RL. Last season though I decided to push and get 2k+ in RBGs since I liked the elite set for the warlocks. I managed to achieve that and purchase the missing bits after the vendor was introduced. But I noticed that no titles were awarded to me even though a decent amount of games was played/won (can't remember the number of the top of my head, somewhere in the 50+ wins region, but maybe too few games for a title... can you guys confirm please?). I have submitted a ticket, that yielded a generic copy/paste response from a GM with no investigation, simply directing me to report it here. The ticket is #EU58463995. Thanks0
Order Hall Advancement Problem
In my order hall I wanted to change one advancement and while I was reading to find which one I wanted to change my cat jumped on the mouse and I happened to click on an advancement which I do not want. Now I have to wait 9 days to restore my advancements to a proper shape, tough it is supposed to take 3 days. So please contact me immidiately; since official ticket system is offline I had to figure a way out to contact support. Character name is Emekli, and it is on the realm Ravencrest. Thanks in advance.1
Mounting Made Easy - Elderhorn disappears
Hi. This is my first posting so forgive me I this is in the wrong place. I am trying to do the mounting made easy quest and like others I am getting very frustrated by it. I have watched the videos, and read all the posts. However, I have not been able to find the solution to this problem. As you enter the water leading to the waterfall, I can be side-by-side with the elderhorn, and then it disappears and I have to resume at the last checkpoint which seems miles away. I have not broken the rope, so I am not entirely sure what I have done wrong for the elderhorn to just disappear on me. Could anyone please advise? I am sure I will love the mount even though it's still a million miles from being crafted. I just hate having outstanding quests in my logbook. All suggestions welcomed. Thank you in advance.2
Companion app artifact research note bug
On the Companion app I can't create orders for artifact research note on one of my character.9
Changing character boost into Faction Change
Hello, everyone got a character boost with the purchase of Legion and I haven't used mine yet since my main realm doesn't have any open character slots anymore. However I've been considering faction changing my priest from Belf to Dwarf and was wondering if it would be possible to convert my character boost into a faction change.1
Can't unfavorite some appearances
Hi, After setting some of the appearances as favorite in the Appearances window, now the "Remove Favorite" button is not working for some certain items. Persists after deleting Cache, Interface and WTF folders. As examples, I can't Remove favorite these items: Helm of Secrets, Scrap Metal Pauldrons, and many more. Does anyone else have the same issue?7
Wow Game Time
My sub just ended yesterday and i want to ask a game master to give me few days of free time to farm for a token but then when i went to the website i can't use the live chat like it's gray on it but the the phone callback and webticket are green and i can't use the phone callback at the moment what should i do ? not on this account though i can't post on my account because it says this game licence has expired or has been frozen so i'm posting on my friend's account1
My rogue which iam trying to level instantly enters combat when i go into stormheim only dying or hearthing removes it until i rez or enter the zone the again how do i fix this?3
Artifact Power/Knowledge bug
Today i received Artifact Knowledge 32 on this character. After i delivered several Emissary's (3) (still receiving 1,9mil AP) and delivered Legionfall War Supplies (8) and did several WQ's for AP but i see no increases of AP difference before my AK32. Is this bugged or just happening to me?2
Loot Problem Heroic Gul'Dan no loot.
I just did Gul'dan on Heroic and it said "out of range" when I tried to loot the chest,what happend?2
When will the WoD shipyard bug finally be fixed?
About a month ago I reported a bug with my garrison shipyard: I have 10 / 10 ships but I am unable to destroy any of them. The decommission button is grayed out and the game states, that I have not reached the maximum number of ships, yet. Which is obviously wrong. Of course, I can't build any new ships either, because I already have the maximum. I know that this is a well-known bug that many players are experiencing, because a GM told me so and I saw multiple topics about this problem on the forums. I know that many advanced players have almost completely abandoned their garrison and do not use it anymore. However, I still enjoy visiting Draenor and doing stuff in my garrison (which includes running shipyard missions), because I am not that far into the game, yet. So, for over a month now, my garrison shipyard is virtually unusable, because I am not able to destroy or build any new ships, which means that I can't optimize my fleet. Again, this is not important for advanced players who already have their optimal fleet composition - but for a rookie like me, that sucks. This is absolutely ridiculous. I am paying good money every month and I expect a customer support that takes game breaking bugs seriously. And for me, a bug is considered game breaking if it makes a part of the game unusable (even it its a small part). Since it is such an obvious and simple bug, I cannot see how the developers are not able to fix this within a reasonable time. I mean, come on, it's been over 4 weeks now and we are talking about a simple comparison "CurrentNoOfShips < MaxNoOfShips"... Can't be that hard to fix, can it? I'm a software engineer myself and if I would ignore bug reports of my paying customers in such a way, guess what would happen... I have been very patient for a long time now and I am not a person who !@#$%es around because of every small bug. But this really begins to suck. I would really like to hear an official statement regarding this bug. Will you guys ever fix this or can I expect that you will continue ignoring it?3
change name of guild
just got a guild dropped on me can u plz change its name from goldshire golf club to Tainted Knightmare5
reporting a Toxic player
I request any Gm to check the chat log of mine today. Unfortunately he is a person whom i have added months back. he is a very toxic person. He abuses muslims, parents, Mothers, countries, Looks, Body shamming, what not. I had tolerated him because i thought i could help him and guide him. but today he just went crazy and abused me to a core, i haven't expected. Now my question is, he has violated every clause in the TOS, he had been doing it since a long time. i have reported him. i had come to this place to let you know how much of a traumatizing experience i had. people like him ruin the game. I expect to punish him once and for all. please check his chat logs if you can. you will understand what i am saying. I think he is in some sort of depression, that he is venting out his frustration on In game players. this game does not need his negativity to spread. i implore you blizzard employees, people like him have to be shown the door.4
So when I am not even logged into the battle.net desktop app nor in-game world of warcraft it says that im standing in dalaran and its been like this for 4 days.. my friend told me about it when I was at school and he tought I was playing at school :P and now it says that ive been in dalaran for 4 days even when im not logged in.1
Legion App on Amazon?
I'd really appreciate it if the Legion App was published on the Amazon App platform.4
MoP raids are bugged ...
Durumu the bugged being the prime example of one shotting you even though you didn't stand in his lazer beam...... Absolutely frustrating1
Transponder charging bugged.
As the title says. Its bugged for others too .... some monk guy next to me said so too. We can't interact with it and start/finish the quest.1
legion's group for raids and dungeons
my previous topic was closed, i posted links. my fault. but the problem is not solved - today i saw new groups, that offering raids and dungeons for real money. and the group starter is char of 1 level! for legion raids and dungeons! if its not bug, beg my pardon7
WoW sudden crashes.
Recently, I've been getting this absurd constant crashes, sometimes I go days without getting a single crash. Let me say it's random and I can't predict when it happen. It can happen during raids or even when starting WoW. At first I thought it's the PSU, but I checked my voltages across my motherboard manually and they matched the results obtained when running OCCT/ Prime 95. I also tried other games to see and even removed my Overclock, there are no issues of over heating as I am running a full liquid cooled system and cpu doesn't even hit 50C across cores when gaming especially. I searched online and recorded logs and it says Application Hang and the problem is the WoW launcher, I tried going in thru the WoW folder and open the game manually. I've encountered this problem today over 6 times, it already happened some weeks ago but I can't continue like this.4
Npcs dissapearing in suramar city
Whenever I enter certain areas like Evermoon Commons in Suramar city all the npcs there that I was seeing while approaching the area, disappear. Next thing I exit the area, lets say, Evermoon commons to Astravar harbor, once It changed area, I can see them again.2
Quest tracker on tooltip not working properly?
Hey guys, Since the 7.0 patch, I'm having issues with quests not tracking properly, especially on the tooltip. It doesn't indicate that a mob is tied to certain quest, by not showing the quest name and the progress made on the tooltip. Here are 2 screenshots showing what I mean (with some additional info to explain it better). http://i.imgur.com/iJyNNKi.jpg http://i.imgur.com/hD527Mi.jpg And to compare what it's supposed to look like, here's a small screenshot of a tooltip that works properly. http://i.imgur.com/rwW6gBY.jpg Is it a bug? Am I missing something? Thanks in advance for any help.55
Guild Master Realm Transfer + Faction Change
Hello! I'm attempting to get the Guild Master Realm Transfer + Faction change bundle but have been unsuccessful so far, as I'm getting the following error: Guild Master Faction Change unavailable This character is not eligible for this service. I find this message to not be descriptive enough and I'm struggling to find out which of the requirements is not being met, I'd appreciate any and all help you can provide, thanks! (The GM character is Narrf-Shen'Dralar)6
Hallo there! I have not played this game for over a year or more and was thinking of getting into the groove again, reason being i would like to start raiding like i once did way back in TBC. The only reason i got back into it before was the ressurection offer if i remember the name correctly. Anyway, your active friends could send you a ressurection offer and your inactive account could be reactivated for 7 days and you'd be given a level 80 character. I have also before used (we're talking more than 3 years ago) free game time offers from blizz for inactive accounts. My question is: Do i have any eligible reactivation "bonuses" available to me? If so, is it possible to let me know what they are? Also, my current account only has Cataclysm and not the newest expansion if that affects anything.7
Guild transfer is giving me Error.
Guild transfer is giving me Error. Been trying to transfer my guild, did not work due to a name change last month, past more than a month now. tried again. and it tells me "Guild Master Faction Change unavailable This character is not eligible for this service." Read the restrictions.. dont seem to be failing anything... Please help6
Appearance Change Error
I tried to pay for an Appearance Change on my elf (Leothera - Argent Dawn EU), but once I clicked on 'Purchase', I received an Error; something along the lines of "Your request cannot be processed, please contact Customer Support." I exitted the page and tried to check my account, go to the same character and just try again, but when I clicked on her, it pops up an error saying "This character already has the change pending." Nothing seems different with the character in-game so far. It's only been around 10-20 minutes since this has happened. Waiting for something to change, but I would greatly appreciate help from anyone. Thank you! -Meimei1
I am trying to transfer one of my characters. When I choose "A different realm" then hit continue, a notice pops up "Ooops This Needs Your Attention" It says I must choose a transfer destination. But no options came up after I clicked on "A different realm" Am I doing something wrong? I have transferred many characters in the past, and this is the first time I've had a problem. Any help would be greatly appreciated. Thank you. :)8
been entering timewalking and dead once there
on two occasions I have entered time walking and was dead at the portal I was in a fight on broken shore as I was going to instance and more than half a bar health it there teleporting me before the battle over and the item lvl dropping my health down so was dead it shouldn't be sending you to the instance before battle over?1
Notice Regarding Purchased Gold
Hello? So today i woke up and i got email from blizzard (yes i checked it its legit) I got it into my email and into inbox ingame. And its about purchasing gold here is the message: "Greetings, Account Name: WOW#1 In light of some recent activity on your World of Warcraft account, we'd like to make sure you're aware of the negative impact that buying gold from third-party companies has on the World of Warcraft community, as well as the potential consequences for players who are found to be using such services. Every day, we encounter players who have been victims of in-game scams and account thefts. These players will log in one day to find their characters' inventories have been stripped of gold and other valuable items. The overwhelming majority of these scams and thefts are conducted by unethical third-party companies that sell stolen gold to other players for real money. Accounts of players who choose to buy gold and support these exploitive companies may be subject to a variety of account penalties, including the removal of purchased gold so it can be returned to the rightful character. Third-party companies that sell gold frequently prey upon dedicated players, often including their own customers, without regard to the disruption their actions cause to the game and other World of Warcraft players. If our players don't purchase their gold, there's not much incentive for them to hack accounts. Thank you for helping us keep World of Warcraft a fun and safe environment for all of our players. Regards, Customer Service Blizzard Entertainment https://battle.net/support " Email is from firstname.lastname@example.org soo i wanted to ask what is this, did this happened to somebody of you? Becase i swear i never purchased gold with real money from third-side companies or people. All my gold is from herbalism all legion herbs and from alchemy. and i once purchased wow token thats it. I never never purchased any gold but this e-mail scared me alot.7
Core Hound Chain
Hi blizzard support, I was checking my collection tab and saw that i could not use the core hound mount. But i did the Molten core LFR at the event + i have the achievement. Any way this can be fixed? Thanks in advance.2
Bug with gearset when switching spec
So with the latest patch you can assign a spec to a gearset. Just one problem with this: if you set a slot to ignore slot, it will attempt to remove that item from your char and place it in your bags instead. This should happen if you select "Place in bags", NOT if you select Ignore this slot... Please fix.1
Hello. I need some help with the quest line Eminent Grow-Main chapter. I am wondering if i need to complete the insurrection achievement to be able to progress further in this chain-quest. if that's not the case, then i would like some help on what i need to do.1
Ritual Ruination Artifact Quest Bugged
Ritual Ruination, the part where you pick up your artifact and have to interact with the altar is bugged, you can't click it. So yeah I'm now stuck at the litteral last part of my artifact chain. Thank you blizzard for making it impossible to level up as a destruction warlock. Already tried abandoning and redoing it.60
Artifact trait quest
I have started questing on Broken Shore already but my artifact traits are still th same as before. I can't find the quest to upgrade my weapon. I checked my quests, nothing. Traveling to Dalaran and doing other Broken shore quests to see if anything happens but still nothing. I have got 20 points in the 5% trait so I can't even use the ap I get from new quests......what do I do? I really want to upgrade my weapon :(1
FROZEN IN TIME FOR REAL
On Elisande after phase 1 I have been frozen in time for a good 30 minutes so far, the rest of the group has killed gul'dan and left. I cant hearthstone out, be summoned by a warlock, teleport out of instance by not being in a group, or even use the character stuck option in help. I have tried relogging several times as well. This is an embarassing bug, it doesnt look like I'll be able to do everything I wanted to do before reset, I'm furious about this and now have to wait hours for a ticket, please sort this bug out so it doesnt ruin any other players!!!1
Legion Assault and Server Maintenance
Yet another Legion Assault scheduled along with server downtime of 4 hours. I hope the BlizzardEU at least resets the timer this time.1
Sending certain Champions REDUCES chance?
So i've had this issue for quite a while now, but I haven't really raised it before, and I only reminded myself of it this morning while using the Legion App to do Champion missions. My Mage Champion, Vargoth seems to have a knack for wanting to make the challenge greater for my other Champions - By reducing the success chance by 20-30%. Kalec solo https://drive.google.com/open?id=0B6EAPfTuq5gaZ25SV2VQUXVGNUExVGhhbTRRWDIyTlYtbE13 Kalec/Vargoth https://drive.google.com/open?id=0B6EAPfTuq5gaNzVJbktLSDlETEdQYkhodXJIS3R3enRhSV9n Stats https://drive.google.com/open?id=0B6EAPfTuq5gaU3J1T1poUzZnYWM https://drive.google.com/open?id=0B6EAPfTuq5gaQnpBbjctSVViLTA Kalec: 20% chance over 8 hours, 30% chance over 8 hours, 15% increased chance. Vargoth: 20% chance under 4 hours, 30% chance under 4 hours It's as if because Vargoth is joining a group over 4 hours long, it's being taken as a negative? But i've not seen it happen with any of my other Champions?2
stuck on [Good Suramaritan] change of seasons
stuck on [Good Suramaritan] i need to do "change of seasons". but there is no active quests or quest i can take. they are well fed , and im exalted. i dont know what to do anymore, :s16