- You have entered a World of Warcraft® key that is currently not supported in Battle.net Account Management.
This type of key can be redeemed through the World of Warcraft® Account Management page.
This error code is currently only expected when a World of Warcraft gametime card key is being entered. For those that are attempting to enter game time, you will need to select the 'Add Game Time Code' within Account Management in order to claim this time.
For those that are attempting to enter the Cataclysm key as expected and are receiving this error, please reply here so that we can better research the error that you are experiencing.
here the same problem with different borwsers,
IE8, IE9 ,Firefox portable and Version 3.6.3,
i have buy the Key online at the 16.11.2010
Internet Explorer 9.07930.16406
Even Safari on my iPhone didn't help (used 3G to try and see if somehow my internet connection at home was the source of the problem)
In case this bit of info helps: My battle.net account has two WoW accounts associated with it, one of them is currently inactive.
The browsers were different installations of Mozilla Firefox 3.6.12 and Internet Explorer 8.0.7600.16385.
Just tried it - no, it's no accidentally a game time code :)
Please tell us roughly when you purchased your copy of the game, and also whether it’s a normal or Collector’s Edition version.
For 'online' Keys only:
In the process of investigating the potential reasons behind this error message, we’ve become aware that players may possibly be attempting to redeem Cataclysm upgrade Keys provided to them after online pre-order upgrade.
If you have already purchased the direct upgrade to Cataclysm box level, you should not need to further add this Key to your account – the upgrade process should normally take place automatically, and any Keys provided to you will have been for reference purposes only.
For those of you still experiencing this error, especially if you believe you purchased your Key online, please perform the following steps;
- Log on to your Account Management page at https://eu.battle.net/login
- Select the ‘Account’ tab at the top of the homepage
- Click on the account you were trying to upgrade and see which box is displayed on the left hand side
- If this is already displaying as Cataclsym, your account has automatically upgraded and you do not need to further add a key
- If this is not at Cataclysm level, and you’re certain you purchased the upgrade previously, you may need to check the status of your order on your Transaction History page and perhaps also your emails – it’s possible that your payment was chargedback and the upgrade removed from your account as a result.
I recently got a Cataclysm key sent to me, and have tried putting it into the "Add a Game" section several times. It just won't accept it , I carry on getting that same error that's posted above.
It's really starting to bug me, and I'd love any help I could get.
Hello, *****! Thank you for making a purchase from Blizzard Entertainment.
You have purchased a digital upgrade for World of Warcraft. To download the most recent World of Warcraft game client, go to Battle.net account management.
World of Warcraft: Cataclysm has been added to this Battle.net account.
You can begin playing Cataclysm immediately. Have fun!
The status still remains queued, and what's even more confusing i can't activate the gamekey that was also given in this same mail.
Celaniel, thanks very much for the information – we’re still looking into things, but the details have been passed on to be looked at further.
Oh, and the Cataclysm key I use was given to me directly from Blizzard, so there can't be any chargeback or whatever...
Elaborating abit bought the physical box last night logged into account and input key got an error. It just said error nothing else. Tried again it said it was already claimed this time logged out and then in again it said account was cataclysm now. Tried logging into game got in eventually went to train flight master's license but to my surprise the npc didn't offer it at all...and been stuck there ever since. tried disabling addons, restarted client and all that still no luck...I'm guessing my account needs a refresh like a previous poster got here.
Firefox 3.6.12 Win7 64x ultimate
orderd by Amazon in july xD.