Warlords Launch Update – Sunday 2:00 p.m. CET

General
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Continued here- http://eu.battle.net/wow/en/forum/topic/12617766293

2:00 p.m. CET
We are continuing to monitor realm stability and performance for the Americas and Oceanic realms as well as those for the EU region. We've seen an increase in performance overall for these regions though continue to see queues for select realms in EU.

We'll provide another update in approximately one hour.

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1:00 p.m. CET
Rolling restarts for all Americas and Oceania realms have completed. We are continuing to monitor realm stability and performance for these realms and those for the EU region.

We'll provide another update in approximately one hour.

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12:00 p.m. CET
We're beginning rolling restarts for all Americas and Oceania realms. This is a requirement for certain hotfixes that have already been applied to EU realms during rolling restarts earlier today.

We continue to monitor server stability and the gameplay experience very closely.

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11:00 a.m. CET

At this time, we are monitoring performance in all EU realms following hotfixes that were applied during rolling restarts a few hours ago. These same hotfixes will be deployed to the Americas and Oceania realms during rolling restarts that are set to begin in about an hour.

Please note that other hotfixes have been applied to address gameplay issues you may have encountered. We are working diligently to identify further issues in-game that can be addressed in this fashion.

10:00 a.m. CET

Following rolling restarts that were successfully completed on all EU realms a couple of hours ago, we are now preparing to deploy the same hotfixes to our Americas and Oceania realms, starting in about two hours at 3:00 a.m. PST.

9:00 a.m. CET
At this time, we continue to monitor all realms. Our Quality Assurance and Reliability Engineers are working on further hotfixes to the game, and analysis of increases in maximum number of players per realm that we made earlier is ongoing.

8:00 a.m. CET
Rolling restarts of all of our EU realms have proceeded through the last hour. We are currently bringing up the last group of EU realms that were restarted.

We continue to deploy new hotfixes to the game. These hotfixes are aimed at addressing gameplay issues.

The Americas and Oceania realms will undergo rolling restarts in four hours, at 3:00 a.m. PST.

7:00 a.m. CET
We have begun rolling restarts for all EU realms. We anticipate EU realms to be available again shortly.

We have scheduled all Americas and Oceania realms for rolling restarts at 3:00 a.m. PST. This is to apply hotfixes that require a realm restart.

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6:00 a.m. CET
We are currently working hard to address a recent issue that impacted the game service for some EU realms. We are in the process of restarting the affected realms.

We will be initiating scheduled rolling restarts for all EU realms, starting in an hour at 7:00 a.m. CET.

Additionally, we are scheduling all Americas and Oceania realms for rolling restarts at 3:00 a.m. PST.

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5:45 a.m. CET

We are currently looking into an issue that may be impacting the quality of the game service on some EU realms. We will provide another update in approximately 15 minutes.

5:00 a.m. CET
Over the last hour, we've temporarily raised the maximum population cap on the Lightbringer (US) realm.

We're closely monitoring all realms, and Lightbringer (US) in particular, with the intention of continuing to allow in as many players as we can support.

Several hotfixes aimed at improving server and gameplay issues, and specifically addressing Garrison issues, are set to be deployed. These particular hotfixes require rolling restarts to apply, and we are going to start by applying them to the EU realms. We have scheduled rolling restarts for all EU realms to begin in approximately two hours at 7:00 a.m. CET.

4:00 a.m. CET
We continue to monitor performance and population in North America following the increase of maximum realm population that we applied earlier.

Additionally, we’ve developed a number of hotfixes to improve server and gameplay issues, with a focus on Garrison performance. These particular hotfixes require rolling restarts to apply, and we are going to start by applying them to the EU realms. We have scheduled rolling restarts for all EU realms to begin at 7:00 a.m. CET.

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3:00 a.m. CET

All realms in North America, Oceania, and Europe have now had their temporary population cap increases applied. We’re continuing to work on developing and applying hotfixes for performance and gameplay issues. A number of these have already been applied and can be found here. We’ll have more updates in approximately an hour.

2:00 a.m. CET

We’ve begun the process of temporarily increasing population caps on European realms. As with the North American and Oceanic realms, we’re rolling out the increase a few realms at a time so we can monitor the results. We also have some additional performance increase hotfixes in production, which we are planning to try out shortly on the North American realm Lightbringer. We will have another update in approximately an hour.

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1:00 a.m. CET

All North American and Oceanic realms have now had their population caps increased. We are continuing to monitor realm stability, and plan to begin testing the increase on European realms soon. In addition, we’re making progress towards correcting an issue that would occasionally cause players to get stuck on flight paths when flying to their Garrison. Our next update will occur in roughly one hour.

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12:00 a.m. CET

Our initial tests to increase realm capacity were successful, so we’ve continued to roll out our testing of increased population caps to additional North American and Oceanic realms. We’re also making steady progress to resolve the issues causing instance, world, and Garrison server crashes in Europe. We’ll provide another update approximately one hour from now.

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11:10 p.m. CET

After carefully monitoring server performance for the last few hours, we are now testing raising realm capacity above normal population caps. We’re going to temporarily increase the population cap on a few realms in North America, and observe them closely. Our next update will be in approximately an hour.

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10:00 p.m. CET

We are continuing to optimize servers and address additional performance issues. Realms appear stable with the increased population caps. We are monitoring server stability as Europe continues through peak play time and populations increase in the Americas. We’ll provide further updates in approximately one hour.

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9:00 p.m. CET

As previously posted, both Europe and the Americas/Oceanic realms went into an off-peak maintenance to upgrade realm hardware, and implement a new Draenor-wide instancing tech to improve game performance. Both regions’ maintenances concluded successfully, and so far we’ve seen very positive results, allowing us to dramatically raise the realm population caps for all realms. We’re going to continue optimizing the in-game experience, focus on the new instancing tech, and hotfix gameplay issues as they come up.

We’re currently seeing a very high demand on the game and game services due to the exceptionally large number of people excited to play Warlords of Draenor. We’re focusing on a few specific issues, one of which is a group of realms in Europe that are seeing increased instance, world, and Garrison server crashes. That’s being addressed as an isolated issue and we’re investigating the cause to ensure it doesn’t occur elsewhere.

We’ll be looking into the possibility of Free Character Transfers for our highest population realms, but first we need to get the service to a place where we feel it’s also able to process a potentially large number of transfers while not adversely affecting service stability.

Our next steps are to continue working on the few performance issues we’re tracking in Europe, and continue maintaining and improving the level of service in the Americas and Oceania. We’ll provide another update in an hour.

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8:00 p.m. CET

We’re working to mitigate some localized instance and Garrison server crashes in Europe. We’re still seeing what we would expect to see in the Americas/Oceanic region for high queues on very populace realms, and for Europe there are queues across the majority of realms during their peak play time. We’ll provide a more comprehensive update in an hour on where the service currently stands as a whole, and what else we’re working on.

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7:00 p.m. CET

We’re continuing to monitor the realms post-maintenance. Realms are being maintained at their raised population caps, and while many realms no longer have queues, we do expect that high population realms will still see a wait to log in. We’ll continue to provide updates throughout the day.

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6:00 p.m. CET

We’re continuing to monitor realms and track any individual issues as they occur. We’re still seeing some issues occurring now that Europe is in their peak playtime, but with greatly reduced frequency compared to before maintenance.

All realms are now set back up to their normal population caps. Queues being experienced now are due to demand beyond what the realms are normally capable of handling, and we’ll be looking into how to reduce them further.

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5:02 p.m. CET

All Americas and Oceanic realms are live. We are continuing to monitor these realms for reports of any ongoing stability issues.

The EU website and forums issues are being investigated as are reports of "World Server Down" issues and Garrison accessibility.

Thank you for your continued patience and ongoing reports.

4:10 p.m. CET

All Americas and Oceanic realms are now live. We will continue to monitor these realms closely.

Thank you for your continued patience and ongoing reports.

4:00 p.m. CET

We are in the process of marking all Americas and Oceanic realms live and will continue to monitor for reports of any additional stability issues.

All EU realms are live and currently stable. We are continuing to monitor them for any additional reports stability issues.

3:00 p.m. CET

All Americas and Oceanic realms maintenance and internal testing continues as scheduled.

EU realm rolling restarts are in the process of being completed and we will continue to monitor reports for additional recurrences of realm stability issues.

Thank you for your continued patience. Our next update here will be in approximately 1 hour.

2:00 p.m. CET

All Americas and Oceanic realms are in maintenance and continue to progress as scheduled. We are working as quickly as possible to deploy hardware upgrades and code fixes that are intended to improve both access to the game and experience while playing.

Across our EU realms, we're monitoring reports of scattered stability issues and have been performing restarts to pick up hotfixes.

We continue to deploy hotfixes for specific gameplay issues through the night. These are often fixes for quests that are not working correctly or not completing, as well as unexpected behavior of various game elements.

Thank you for your continued patience. Our next update here will be in 1 hour, unless there is an urgent need.

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12:00 p.m. CET

All Americas and Oceanic realms are now in maintenance. We are working as quickly as possible to deploy hardware upgrades and code fixes that are intended to improve both access to the game and experience while playing.

Across our EU realms, we're monitoring reports of scattered stability issues. We've seen further "world server down" issues, and are working to correct that.

We continue to deploy hotfixes for specific gameplay issues through the night. These are often fixes for quests that are not working correctly or not completing, as well as unexpected behavior of various game elements.

Thank you for your continued patience. Our next update here will be in 2-3 hours, unless there is an urgent need.

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11:00 a.m. CET

Our EU realms have been up with maintenance completed, and players logged in and playing, for over an hour. We've gotten reports of some 'world server down' issues during that time, and we're looking into the situation.

We will begin maintenance on our Americas and Oceanic realms in one hour, at 3:00 a.m. PST.

10:00 a.m. CET

A few minutes ago, we brought our EU realms out of maintenance. The game is live for all European realms.

We will be closely monitoring the performance of our EU servers as we prepare to perform maintenance on our Americas and Oceanic realms starting in about two hours at 3:00 a.m. PST.

9:00 a.m. CET

We’re entering our fourth hour of scheduled maintenance on our European realms.

On our North American realms, queues continue to decrease as we move past ‘prime time’. We’re also making ongoing settings adjustments in order to improve realm stability.

Over the last hour, a number of new hotfixes have been deployed to address in-game issues.

All Americas and Oceania realms will undergo scheduled maintenance starting in three hours at 3:00 a.m. PST, with the game unavailable until approximately 9:00 a.m. PST.

8:00 a.m. CET
For three hours now, our European realms have been undergoing maintenance that includes hardware upgrades intended to improve the user experience. This maintenance period was previously scheduled to end in about three hours at 11:00 a.m. CET.

As we’re now past the ‘prime time’ of a peak number of players on our North American realms, the number of realms experiencing queues and the size of queues have begun to decrease.

We continue to identify issues and deploy hotfixes to the game.

As a reminder, all Americas and Oceania realms will undergo scheduled maintenance starting in four hours at 3:00 a.m. PST, with the game unavailable until approximately 9:00 a.m. PST.

7:00 a.m. CET

Maintenance on our European realms has continued for two hours, with hardware upgrades proceeding as planned. In North America and Oceania, we’ve been making adjustments to realms settings in order to improve performance and stability.

Regarding gameplay issues, we continue to deploy hotfixes to the game. Our Customer Support team is updating known issues threads here.

6:00 a.m. CET

Our Europe maintenance has been underway for an hour, with progress being made to upgrade that region’s hardware. In North America, we’re continuing to test the phasing tech that may allow us to expand capacity by a significant amount on busy realms.

We continue to deploy hotfixes to address a number of issues. You can take a look at many of these hotfixes in this blog post, but please note that we will not be posting updates to the blog overnight.

We appreciate your continued patience. If you're a Twitter user, you can follow @BlizzardCS and @Warcraft for updates. We will continue to provide regular updates here throughout the night.

Update 5:06 a.m. CET

We’re beginning work on the Europe hardware upgrades now that realms have been brought down for maintenance. In addition we’re pushing out code hotfixes we’ve been testing to the Americas and Oceanic realms, and we’ll be applying those same fixes to Europe realms during their maintenance. We’ll continue providing regular updates, but please be aware that most of our efforts are now focused on the Europe and Americas/Oceanic hardware upgrades.

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Update 4:07 a.m. CET

We’re making preparations for the Europe maintenance beginning in just an hour, and along with hardware upgrades we will be implementing some of the performance improvements we’ve been testing. One of these is a fairly large change to the way the game world is run by the servers—expanding the phasing tech used for the Tanaan intro experience to the entire continent of Draenor. This will allow us to run multiple copies of Draenor simultaneously, spreading out server population, while attempting to keep guilds and parties within the same copy. We’re currently running tests of this tech on a few North American realms, and have found we’re able to raise realm capacity by a significant amount. We’ll continue to provide updates as we progress through the Europe maintenance, and prepare to apply the same changes on the Americas and Oceanic realms.

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Update 3:00 a.m. CET

We’re continuing to work on improving realm and login stability, reducing Character Not Found errors, and hotfixing in-game issues. We’re making progress ahead of maintenance on a couple performance improvements, and we’re in the process of testing those improvements now on a few realms. Maintenance is beginning for our Europe realms in just a couple hours, and we’ll continue providing regular updates here throughout the night.

- - -

Thank you again to everyone for your patience while we continue to work around the clock to address performance issues.

Last night we scheduled maintenance for Europe to implement server changes to help improve realm performance, and scheduled the same for the Americas/Oceanic realms today. With the maintenance in EU we experimented with raising population caps, and we’re continuing to make adjustments up and down to ensure a smoother game experience. Today we’re continuing to hotfix in-game issues, address any login and authentication issues occurring from the high number of players attempting to play, and make any changes and adjustments we can while the game is live. While these changes have made a marked improvement for the in-game experience, we still have a lot of work ahead of us.

As most of you are aware, the demand on the game is extremely high right now, leading to increased queue times on many realms. We’re also seeing some login errors as a result. This is compounded by us needing to temporarily lower the population caps on all realms to help assist in realm stability issues due to a number of in-game factors that are putting greater than normal strain on the game servers. For those in-game now we’re seeing fairly stable gameplay, but with some continued issues when phasing into the Garrison. Even with lowered population caps we’re not seeing performance where it needs to be.

We've been working toward much larger and longer term service improvements, which we’ll be implementing with off-peak maintenance tonight. A large portion of this extended maintenance will be upgrades to server hardware to help cope with the increased demand we’re seeing. We’re optimistic that hardware upgrades as well as some additional fixes and changes will resolve the in-game issues primarily centered around accessing Garrisons. We’re also continuing to test and implement new performance improvements whenever and wherever possible.

We appreciate your continued patience, and we’ll be providing updates here as work progresses. If you use Twitter, we recommend following @BlizzardCS and @Warcraft for updates as well.
Shame on you ! 10 Years and countless expansions and all this all over again !
Thanks for the update Xarishflar.

But one question from me:

Why didn't you do the server hardware upgrades before the expansion's release (since we and you expected that would happen).

Was it really needed to wait for the damage to be done first and then upgrade it?

Also, it would be kind of you to compensate, like give to all players the same amount of days they couldn't play back, (added on their gametime).

For example we can't play for 3 days? Then 3 days free.

And that of course, when the issues are finally fixed. Else now they will go to waste again :P
Appreciate the work to fix things - shame it wasnt pre-empted before release day though. Thanks for your efforts guys
Thank you for posting Bashiok's post here.

BUT upgrading the server hardware?

Hardware? Why didn't you do it before? Very bad planning. I'm speechless.
3k ques at 2am?

Nice going.
Too little too late, should have happened way before WoD launch. you knew how many people were coming back with pre-orders. Tut-Tut
Just copy & paste this Message from the US Forum would not work nor help us. Cause tonight in the US isnt tonight in EU.

Can a captain please enlighten me?
Aah thank you for the update. It's great to see that things are being worked on and I hope that we will all finally be able to enjoy playing in Warlords of Draenor over the weekend. *fingers crossed* :)
I'd say thanks for the update but honestly, this update is 2 days late.

The time it has taken you to even respond to the issues in a post and the actual time it has taken you to address the issues is, and I can't put it any more polite: ridiculous. I honestly have a hard time believing you as a company can be in any form or way satisfied with how you have delivered on WoD. It has been an insult to your developers and designers working for years on this expansion, and an even bigger insult to your player base who has paid steep amounts of money now and before.

We have had 7 (!!!!!!) hours queue times for our guildies. In game disconnects, server crashes, and so on and so forth, and that's without even beginning to mention the ridiculous lag.

Of course you're aware of all this,or I certainly hope. But I am expressing my severe disappointment in how you have handled this expansion launch, both technically but, honestly more importantly, in terms of communication.
15/11/2014 01:26Posted by Attackmypet
Just copy & paste this Message from the US Forum would not work nor help us. Cause tonight in the US isnt tonight in EU.

Can a captain please enlighten me?

It's sort of tonight. The maintenance is 05:00 to 11:00 CET.
4819 in queue at 19:23 CET on ragnaros... I wait for 6h and you boot me out of the queue @ 650....

Now I'm back at 2400... Most of my guild is already at lvl 100, and they need me to get there aswell, this is really frustrating.. I never posts on the forums normally, and have enjoyed your games for over a decade.. This is just a really big mess up on your part!
Well. I`m waiting since 6 p.m. to log in. (That be 9,5 h)
Have never had any problems with login after past expansion releases, now Lightningsblade is locked and with queue, the server that has been low/barely medium for years. Is this because some cross realm server thing? If so, delete it.
Appreciate that the hardware is being upgraded. Looking forward to more stable experience tomorrow, I'm confident you can deliver, the brand depends on it.
15/11/2014 01:28Posted by Akuri
It's sort of tonight. The maintenance is 05:00 to 11:00 CET.


You my Friend, are awesome. Thank you! Aaaaand gn8! :)
yea real fun on twisting nether been in que for 5 hours now and still 1700th in que gg bliz gg
Oh lovely blizz. I think no one is even mad at you guys. Take as much time as you need to solve this problems, BUT IM EXPECTING THAT YOU WILL GRANT EVERYONE FREE GAME TIME UNTIL YOU FIX THAT. I paid for playing WoW, not to hear about your misstakes. Game is unplayable even at 2 AM whats up with that.
15/11/2014 01:19Posted by Xarishflar
As most of you are aware, the demand on the game is extremely high right now, leading to increased queue times on many realms. We’re also seeing some login errors as a result. This is compounded by us needing to temporarily lower the population caps on all realms to help assist in realm stability issues due to a number of in-game factors that are putting greater than normal strain on the game servers. For those in-game now we’re seeing fairly stable gameplay, but with some continued issues when phasing into the Garrison. Even with lowered population caps we’re not seeing performance where it needs to be.

We've been working toward much larger and longer term service improvements, which we’ll be implementing with off-peak maintenance tonight. A large portion of this extended maintenance will be upgrades to server hardware to help cope with the increased demand we’re seeing. We’re optimistic that hardware upgrades as well as some additional fixes and changes will resolve the in-game issues primarily centered around accessing Garrisons. We’re also continuing to test and implement new performance improvements whenever and wherever possible.


'The demand on the game is really high right now..' Gota be the best part of the post!!

That's probably due to the fact that it's the start of a new expansion and for some strange reason people want to logon and play...
Thank you for your hard work and I do honestly hope this will fix most of the issues and I hope my faith and patience has been worth it, I have yet to loose my faith in Blizzard and I doubt I will.

Though some of this should have been looked at pre release like hardware updates and such, but offcourse not everything can be forseen.

Lok'tar and I will see you in Azeroth.

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