Can't create new character Bug

Customer Support
hi,

everytime I try to create a new char I keep getting the message :
" You already have the maximum number of characters allowed on this account "


I don't have 50 characters on my account, even deleted one and reloged just to make sure, still didn't work.

Is there anyway to fix this?
Hi there Iraska.

Does this happen on all realms, even realms where you don't have any characters at all? Does it happen with all faction/class/race combos too (even Death Knights and Monks)?
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Yes on all realms and with all faction class combos.
Hmm, strange.

Could you exit the game and Desktop App, reset your Battle.net account password and try again for me Iraska?

Thanks!
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I did reset my password but still recive " You already have the maximum number of characters allowed on this account "
Marked As Solution
OK thanks.

Could you open a ticket about this ingame with the details Iraska. One of our Game Masters will need to take a closer look into why this is happening to you.
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I will.
Thank you for your help.
Nothing helps!! still can't create new characters!!! What the hell!!
What happened when you ticketed?
same thing happened to me
17/08/2016 22:42Posted by Smidd
same thing happened to me

Please contact our support team if you need assistance with a similar issue.

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