The Decline In GM Customer Service

Events and Fan Creations
Hey I am aware that I may get flamed for this post!
Back when wow was launched I found the Game Master Service to be incredible the response times and the care and genuine thought that felt went into your support issue. I found that this was the case with the vast Majority or game masters I encountered up to around the end of wraith.
And i simply do not understand how the quality of the service can dramatically change so much in the short time since those expansions. I can only presume that as the game has become less popular blizzard either have a smaller budget for their support staff or simply care less.
I will give 2 or 3 small examples that I believe show a dramatic fall in the quality of service that we as paying customers receive.

1. Not Last week a blizzard Game Master Told me Fact that it was impossible for them to appear in game anymore! The next link clearly disproves this and makes me wonder at the reason for this blatant lie https://eu.battle.net/support/en/article/200527

2. RP enforcement- Now i know this does not apply for everyone but I have an easy comparison here to make. During TBC I had an enforced Name change because I was reported for having a UN RP name now as ravenholdt was an RP PVP server I can see why names such as "Tangoguy" aren’t rp at all, I’m not complaining about having to change a name but in stark contrast, today you get monks across many RP servers that find it amusing to call them self's Bater ( Grand Master Bater) and nothing happens! It would appear that your name no longer is required to be RP on an RP Realm. Which brings me to my next point

3. Wanting to change the name of your guild (Good Luck)
So recently I have been told that i may not use certain guild names on my server this lead me to do some digging the guild name my guild wanted was "SuperNova" we were told that we couldn't have this because it wasn't RP so I’d just thought I’d also take the time to point out to blizzard some of my other Guild names that I’d like the clarification on how they are RP all the following guild names are from RP servers : .
<CLEAVE BRITNEY ALONE>
<DOYOUEVENLIFT>
<Your mom in a box>
<Urinal Cake>
Clearly these names bare even less relevance to the game than SuperNova and as such I find it ironic that they are allowed to persist whilst the name we wanted, was thererfore according to the GM considered to be un RP and therefore banned on our server.
Now i take 2 issues with this one blizzard would not send said list because apparently it was too long, now as we are not using floppy drives anymore and emails can hold more info than ever what kind of excuse it this. And two Argent Dawn another RP server currently has a guild called SuperNova, so my question is, how can the guild name be banned on one RP server for being un RP and allowed on another RP server. I simply do not see the issue and feel the response from the GM regarding this issue was more of an excuse to close the ticket rather than the considered and measured response that I had come to expect from blizzards customer support department
Many thanks for reading my post like i said this is just my experience of how GM services have changed over the years have a good day guys
Allow me to elaborate a little bit on that. I could not understand this situation and since I am following the team involved ofcourse I wanted us to have the "right" guild name. I knew that game masters will always help me whenever they can. They are just better service. If there is one thing the game masters have been known for, it is superb and over the top into the woods service. So with my faith still intact I made a ticket and 45 minutes later I was approached in game by a kind and wise game master who said that everything was going to be alright. He did not say anything about the name being banned for RP reasons or that it was on a list. He said simply that it was in use by a subscriber who had not used it for years. So he had opened it for us! You can imagine the joy and happiness being caused by just one game master. He finished up with the usual game master duty wanting to know if there is anything else he could do for me and he was assured that I was satisfied this time around. I regret I didn't ask for a joke like I usually do or even an appearance. I have never ask for the latter as they only do it on special occasions.
NEWS: We can still not have the guild name. Unless someone made a SuperNova guild during the night then I was lied to. If a game master lied to me I would just be shattered. I am hoping that this is all just due to wait time on the guild being made available.
sorry to be the one to update this but here is an Amory search at 10:54 uk time 09/03/17 https://worldofwarcraft.com/en-gb/search/guild?q=SUPERNOVA none of the 12 are on our server group so I'm sorry to say It would appear you are one of the other many wow players that has been lied to as I was as pointed out in the post above
Why am i not surprised, there appears to be a culture of miss information at blizzard
again and again blizzard gm's keep telling us we can use the name and that it has been freed up for us but we are still getting the error message on the guild transfere page. helpful
As this is a duplicate thread, it's being locked.

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