Network issues between ISP (DNA) and WoW(?)

Technical Support
Okay, so, I've been struggling with disconnects in WoW around a week now, worsened during Easter. I have done everything related to hardware/software updating to no avail, and cause of the issue is narrowed down to ISP, which happens to be DNA (Finnish ISP). I noticed a couple of mentions of this on DNA support forum, but when I called them they were completely unaware of this thing. Now I'm asking here if other DNA users are experiencing this, and if you are, maybe contact them too. Of maybe you have gotten information about this from DNA?

It seems based on traceroutes that I am able to reach the French server but after that host is unreachable.
Can you post / share your traceroutes?
This was trying to reach Darksorrow directly. Omitted a buch of "no response from the host" from the end.

| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |

|----------------------------------|------|------|------|------|------|------|

|192.168.1.1 - 0 | 1464 | 1464 | 0 | 0 | 2 | 0 |
|87-92-128-1.bb.dnainternet.fi - 0 | 1465 | 1465 | 3 | 5 | 139 | 3 |
|rma1-tr4.dnaip.fi - 0 | 1465 | 1465 | 2 | 4 | 40 | 5 |
|tuk2-sr1.dnaip.fi - 0 | 1465 | 1465 | 7 | 7 | 39 | 7 |
|149.11.164.1 - 0 | 1465 | 1465 | 7 | 7 | 16 | 7 |
|be3377.ccr22.sto03.atlas.cogentco.com - 0 | 1465 | 1465 | 8 | 8 | 16 | 8 |
|be2282.ccr42.ham01.atlas.cogentco.com - 0 | 1465 | 1465 | 26 | 26 | 37 | 27 |
|be2798.ccr42.fra03.atlas.cogentco.com - 0 | 1465 | 1465 | 34 | 35 | 42 | 35 |
|be2846.rcr22.fra06.atlas.cogentco.com - 0 | 1465 | 1465 | 35 | 35 | 42 | 35 |
|gi0-0-1-5.nr11.b015760-1.fra06.atlas.cogentco.com - 1 | 1461 | 1460 | 35 | 35 | 66 | 35 |
|ae1-br01-eqfr5.blizzardonline.net - 0 | 1465 | 1465 | 35 | 36 | 158 | 35 |
|xe-0-0-0-1-br01-eqpa4.blizzardonline.net - 1 | 1461 | 1460 | 44 | 48 | 186 | 45 |
|be1-pe01-eqpa4.blizzardonline.net - 1 | 1461 | 1460 | 44 | 45 | 53 | 45 |
|137.221.66.33 - 0 | 1465 | 1465 | 48 | 49 | 57 | 53 |
|185.60.115.155 - 0 | 1465 | 1465 | 48 | 48 | 500 | 48 |
|No response from host - 100 | 294 | 0 | 0 | 0 | 0 | 0 |
|No response from host - 100 | 294 | 0 | 0 | 0 | 0 | 0 |
|No response from host - 100 | 294 | 0 | 0 | 0 | 0 | 0 |
|No response from host - 100 | 294 | 0 | 0 | 0 | 0 | 0 |
|No response from host - 100 | 294 | 0 | 0 | 0 | 0 | 0 |
|No response from host - 100 | 294 | 0 | 0 | 0 | 0 | 0 |


Edit. Trying to format it to make it more readable.
I think i found the same post as you did. DNA confirmed that there are some issues between DNA and foreign game servers and they are working on it. DNA ISP user here also and been having a hell of a week trying to do even few WQ's when needing to alt+f4 every so often

https://tuki.dna.fi/org/dna-fi/d/yhteys-ulkomaiden-peliservereille-hidastelee/
Yes, I tweeted them earlier and they now confirmed that there's a problem they're trying to resolve. VPN did resolve it for the time being.
Heya,
04/04/2018 18:37Posted by Adynia
I tweeted them earlier and they now confirmed that there's a problem they're trying to resolve
It's good to see that this is already being looked into. Please do run the below tests and post that information here, so we can keep an eye on things as well:
    ■ Date/time you first experienced the issue :
    ■ City and country :
    ■ ISP :
    Traceroute (created while experiencing the issue) :
    Pathping (created while experiencing the issue) :
    WinMTR test (created while experiencing the issue) :
______________________________________________________
Have a few seconds to spare? Let me know how I'm doing!
https://www.surveymonkey.com/r/Nenyasqi
First time experiencing issue was March 29th.
City and country: Turku, Finland.
ISP: DNA

DNA did update on their forums (https://tuki.dna.fi/org/dna-fi/d/yhteys-ulkomaiden-peliservereille-hidastelee/ , in Finnish) today that they had looked into this thing and according to them they haven't noticed any errors whatsoever.

WinMTR to .157 and .158 looked the same, here's .157:
|------------------------------------------------------------------------------------------|
| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
| 192.168.1.1 - 0 | 38 | 38 | 0 | 0 | 1 | 0 |
| 87-92-128-1.bb.dnainternet.fi - 0 | 38 | 38 | 3 | 3 | 7 | 3 |
| rma1-tr4.dnaip.fi - 0 | 38 | 38 | 3 | 4 | 19 | 4 |
| tuk2-sr1.dnaip.fi - 0 | 38 | 38 | 7 | 8 | 9 | 9 |
| 149.11.164.1 - 0 | 38 | 38 | 8 | 8 | 9 | 8 |
| be3376.ccr21.sto03.atlas.cogentco.com - 0 | 38 | 38 | 8 | 8 | 10 | 8 |
| be2281.ccr41.ham01.atlas.cogentco.com - 0 | 38 | 38 | 27 | 27 | 28 | 27 |
| be2815.ccr41.ams03.atlas.cogentco.com - 0 | 38 | 38 | 39 | 39 | 42 | 39 |
|be2322.rcr21.b021535-1.ams03.atlas.cogentco.com - 0 | 38 | 38 | 39 | 39 | 42 | 40 |
| blizzard.demarc.cogentco.com - 0 | 38 | 38 | 36 | 36 | 38 | 36 |
| 37.244.10.35 - 0 | 38 | 38 | 39 | 40 | 43 | 40 |
| 37.244.10.103 - 0 | 38 | 38 | 36 | 36 | 40 | 36 |
| 185.60.112.157 - 0 | 38 | 38 | 36 | 36 | 39 | 37 |
|________________________________________________|______|______|______|______

WinMTR to .159 was different:
|------------------------------------------------------------------------------------------|
| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
| 192.168.1.1 - 0 | 21 | 21 | 0 | 0 | 2 | 0 |
| 87-92-128-1.bb.dnainternet.fi - 0 | 21 | 21 | 3 | 7 | 26 | 18 |
| rma1-tr4.dnaip.fi - 0 | 21 | 21 | 3 | 4 | 6 | 3 |
| tuk2-sr1.dnaip.fi - 0 | 21 | 21 | 7 | 7 | 9 | 8 |
| 149.11.164.1 - 0 | 21 | 21 | 7 | 8 | 10 | 8 |
| be3376.ccr21.sto03.atlas.cogentco.com - 0 | 21 | 21 | 8 | 8 | 10 | 9 |
| be2281.ccr41.ham01.atlas.cogentco.com - 0 | 21 | 21 | 27 | 27 | 34 | 27 |
| be2797.ccr41.fra03.atlas.cogentco.com - 0 | 21 | 21 | 35 | 35 | 37 | 35 |
| be2845.rcr22.fra06.atlas.cogentco.com - 0 | 21 | 21 | 39 | 40 | 44 | 39 |
|gi0-0-1-5.nr11.b015760-1.fra06.atlas.cogentco.com - 0 | 21 | 21 | 35 | 35 | 41 | 35 |
| ae1-br01-eqfr5.blizzardonline.net - 0 | 21 | 21 | 36 | 36 | 44 | 44 |
|xe-0-0-0-1-br01-eqpa4.blizzardonline.net - 0 | 21 | 21 | 45 | 46 | 80 | 45 |
| be1-pe01-eqpa4.blizzardonline.net - 0 | 21 | 21 | 45 | 45 | 47 | 45 |
| No response from host - 100 | 4 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 4 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 4 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 4 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 4 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 4 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 4 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 4 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 4 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 4 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 4 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 4 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 4 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 4 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 4 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 4 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 4 | 0 | 0 | 0 | 0 | 0 |
|________________________________________________|______|______|______|______|______|______|


Traceroutes:

C:\WINDOWS\system32>tracert 185.60.112.157

Tracing route to 185.60.112.157 over a maximum of 30 hops

1 <1 ms 1 ms 1 ms 192.168.1.1
2 3 ms 3 ms 3 ms 87-92-128-1.bb.dnainternet.fi [87.92.128.1]
3 34 ms 15 ms 6 ms rma1-tr4.dnaip.fi [62.78.121.2]
4 41 ms 8 ms 14 ms tuk2-sr1.dnaip.fi [62.78.104.85]
5 8 ms 8 ms 8 ms 149.11.164.1
6 9 ms 8 ms 9 ms be3376.ccr21.sto03.atlas.cogentco.com [130.117.50.225]
7 27 ms 27 ms 27 ms be2281.ccr41.ham01.atlas.cogentco.com [154.54.63.1]
8 39 ms 39 ms 39 ms be2815.ccr41.ams03.atlas.cogentco.com [154.54.38.205]
9 40 ms 40 ms 39 ms be2322.rcr21.b021535-1.ams03.atlas.cogentco.com [130.117.50.82]
10 37 ms 36 ms 36 ms blizzard.demarc.cogentco.com [149.6.128.9]
11 40 ms 40 ms 40 ms 37.244.10.35
12 36 ms 36 ms 36 ms 37.244.10.103
13 37 ms 36 ms 36 ms 185.60.112.157

Trace complete.

C:\WINDOWS\system32>tracert 185.60.112.158

Tracing route to 185.60.112.158 over a maximum of 30 hops

1 1 ms <1 ms <1 ms 192.168.1.1
2 4 ms 3 ms 3 ms 87-92-128-1.bb.dnainternet.fi [87.92.128.1]
3 3 ms 3 ms 3 ms rma1-tr4.dnaip.fi [62.78.121.2]
4 8 ms 8 ms 8 ms tuk2-sr1.dnaip.fi [62.78.104.85]
5 8 ms 8 ms 8 ms 149.11.164.1
6 9 ms 9 ms 9 ms be3377.ccr22.sto03.atlas.cogentco.com [154.54.36.89]
7 27 ms 27 ms 27 ms be2282.ccr42.ham01.atlas.cogentco.com [154.54.72.105]
8 36 ms 36 ms 36 ms be2816.ccr42.ams03.atlas.cogentco.com [154.54.38.209]
9 40 ms 41 ms 40 ms be2447.rcr21.b021535-1.ams03.atlas.cogentco.com [130.117.50.250]
10 36 ms 36 ms 36 ms blizzard.demarc.cogentco.com [149.6.128.9]
11 41 ms 40 ms 40 ms 37.244.10.35
12 37 ms 36 ms 36 ms 185.60.112.158

Trace complete.

C:\WINDOWS\system32>tracert 185.60.114.159

Tracing route to 185.60.114.159 over a maximum of 30 hops

1 1 ms <1 ms <1 ms 192.168.1.1
2 3 ms 3 ms 3 ms 87-92-128-1.bb.dnainternet.fi [87.92.128.1]
3 3 ms 3 ms 3 ms rma1-tr4.dnaip.fi [62.78.121.2]
4 8 ms 8 ms 8 ms tuk2-sr1.dnaip.fi [62.78.104.85]
5 8 ms 8 ms 8 ms 149.11.164.1
6 8 ms 8 ms 8 ms be3376.ccr21.sto03.atlas.cogentco.com [130.117.50.225]
7 28 ms 27 ms 27 ms be2281.ccr41.ham01.atlas.cogentco.com [154.54.63.1]
8 36 ms 35 ms 35 ms be2797.ccr41.fra03.atlas.cogentco.com [154.54.58.225]
9 40 ms 39 ms 39 ms be2845.rcr22.fra06.atlas.cogentco.com [154.54.56.190]
10 35 ms 35 ms 35 ms gi0-0-1-5.nr11.b015760-1.fra06.atlas.cogentco.com [149.11.20.61]
11 36 ms 36 ms 36 ms ae1-br01-eqfr5.blizzardonline.net [137.221.80.33]
12 45 ms 45 ms 49 ms xe-0-0-0-1-br01-eqpa4.blizzardonline.net [137.221.65.26]
13 45 ms 45 ms 45 ms be1-pe01-eqpa4.blizzardonline.net [137.221.77.67]
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.


And pathping:

Microsoft Windows [Version 10.0.16299.309]
(c) 2017 Microsoft Corporation. All rights reserved.

C:\WINDOWS\system32>pathping 185.60.112.157

Tracing route to 185.60.112.157 over a maximum of 30 hops

0 Pöytäkone.ASUS [192.168.1.45]
1 192.168.1.1
2 87-92-128-1.bb.dnainternet.fi [87.92.128.1]
3 rma1-tr4.dnaip.fi [62.78.121.2]
4 tuk2-sr1.dnaip.fi [62.78.104.85]
5 149.11.164.1
6 be3376.ccr21.sto03.atlas.cogentco.com [130.117.50.225]
7 be2281.ccr41.ham01.atlas.cogentco.com [154.54.63.1]
8 be2815.ccr41.ams03.atlas.cogentco.com [154.54.38.205]
9 be2322.rcr21.b021535-1.ams03.atlas.cogentco.com [130.117.50.82]
10 blizzard.demarc.cogentco.com [149.6.128.9]
11 37.244.10.35
12 37.244.10.103
13 185.60.112.157

Computing statistics for 325 seconds...
Source to Here This Node/Link
Hop RTT Lost/Sent = Pct Lost/Sent = Pct Address
0 Pöytäkone.ASUS [192.168.1.45]
0/ 100 = 0% |
1 0ms 0/ 100 = 0% 0/ 100 = 0% 192.168.1.1
0/ 100 = 0% |
2 3ms 0/ 100 = 0% 0/ 100 = 0% 87-92-128-1.bb.dnainternet.fi [87.92.128.1]
0/ 100 = 0% |
3 5ms 0/ 100 = 0% 0/ 100 = 0% rma1-tr4.dnaip.fi [62.78.121.2]
0/ 100 = 0% |
4 8ms 0/ 100 = 0% 0/ 100 = 0% tuk2-sr1.dnaip.fi [62.78.104.85]
0/ 100 = 0% |
5 8ms 0/ 100 = 0% 0/ 100 = 0% 149.11.164.1
0/ 100 = 0% |
6 9ms 0/ 100 = 0% 0/ 100 = 0% be3376.ccr21.sto03.atlas.cogentco.com [130.117.50.225]
0/ 100 = 0% |
7 27ms 0/ 100 = 0% 0/ 100 = 0% be2281.ccr41.ham01.atlas.cogentco.com [154.54.63.1]
0/ 100 = 0% |
8 36ms 0/ 100 = 0% 0/ 100 = 0% be2815.ccr41.ams03.atlas.cogentco.com [154.54.38.205]
0/ 100 = 0% |
9 40ms 0/ 100 = 0% 0/ 100 = 0% be2322.rcr21.b021535-1.ams03.atlas.cogentco.com [130.117.50.82]
0/ 100 = 0% |
10 36ms 0/ 100 = 0% 0/ 100 = 0% blizzard.demarc.cogentco.com [149.6.128.9]
0/ 100 = 0% |
11 40ms 0/ 100 = 0% 0/ 100 = 0% 37.244.10.35
0/ 100 = 0% |
12 --- 100/ 100 =100% 100/ 100 =100% 37.244.10.103
0/ 100 = 0% |
13 36ms 0/ 100 = 0% 0/ 100 = 0% 185.60.112.157

Trace complete.

C:\WINDOWS\system32>pathping 185.60.112.158

Tracing route to 185.60.112.158 over a maximum of 30 hops

0 Pöytäkone.ASUS [192.168.1.45]
1 192.168.1.1
2 87-92-128-1.bb.dnainternet.fi [87.92.128.1]
3 rma1-tr4.dnaip.fi [62.78.121.2]
4 tuk2-sr1.dnaip.fi [62.78.104.85]
5 149.11.164.1
6 be3377.ccr22.sto03.atlas.cogentco.com [154.54.36.89]
7 be2282.ccr42.ham01.atlas.cogentco.com [154.54.72.105]
8 be2816.ccr42.ams03.atlas.cogentco.com [154.54.38.209]
9 be2447.rcr21.b021535-1.ams03.atlas.cogentco.com [130.117.50.250]
10 blizzard.demarc.cogentco.com [149.6.128.9]
11 37.244.10.35
12 185.60.112.158

Computing statistics for 300 seconds...
Source to Here This Node/Link
Hop RTT Lost/Sent = Pct Lost/Sent = Pct Address
0 Pöytäkone.ASUS [192.168.1.45]
0/ 100 = 0% |
1 1ms 0/ 100 = 0% 0/ 100 = 0% 192.168.1.1
0/ 100 = 0% |
2 3ms 0/ 100 = 0% 0/ 100 = 0% 87-92-128-1.bb.dnainternet.fi [87.92.128.1]
0/ 100 = 0% |
3 5ms 1/ 100 = 1% 1/ 100 = 1% rma1-tr4.dnaip.fi [62.78.121.2]
0/ 100 = 0% |
4 9ms 0/ 100 = 0% 0/ 100 = 0% tuk2-sr1.dnaip.fi [62.78.104.85]
0/ 100 = 0% |
5 8ms 0/ 100 = 0% 0/ 100 = 0% 149.11.164.1
0/ 100 = 0% |
6 8ms 0/ 100 = 0% 0/ 100 = 0% be3377.ccr22.sto03.atlas.cogentco.com [154.54.36.89]
0/ 100 = 0% |
7 28ms 0/ 100 = 0% 0/ 100 = 0% be2282.ccr42.ham01.atlas.cogentco.com [154.54.72.105]
0/ 100 = 0% |
8 32ms 0/ 100 = 0% 0/ 100 = 0% be2816.ccr42.ams03.atlas.cogentco.com [154.54.38.209]
0/ 100 = 0% |
9 40ms 0/ 100 = 0% 0/ 100 = 0% be2447.rcr21.b021535-1.ams03.atlas.cogentco.com [130.117.50.250]
0/ 100 = 0% |
10 36ms 0/ 100 = 0% 0/ 100 = 0% blizzard.demarc.cogentco.com [149.6.128.9]
0/ 100 = 0% |
11 40ms 0/ 100 = 0% 0/ 100 = 0% 37.244.10.35
0/ 100 = 0% |
12 36ms 0/ 100 = 0% 0/ 100 = 0% 185.60.112.158

Trace complete.

C:\WINDOWS\system32>pathping 185.60.114.159

Tracing route to 185.60.114.159 over a maximum of 30 hops

0 Pöytäkone.ASUS [192.168.1.45]
1 192.168.1.1
2 87-92-128-1.bb.dnainternet.fi [87.92.128.1]
3 rma1-tr4.dnaip.fi [62.78.121.2]
4 tuk2-sr1.dnaip.fi [62.78.104.85]
5 149.11.164.1
6 be3376.ccr21.sto03.atlas.cogentco.com [130.117.50.225]
7 be2281.ccr41.ham01.atlas.cogentco.com [154.54.63.1]
8 be2797.ccr41.fra03.atlas.cogentco.com [154.54.58.225]
9 be2845.rcr22.fra06.atlas.cogentco.com [154.54.56.190]
10 gi0-0-1-5.nr11.b015760-1.fra06.atlas.cogentco.com [149.11.20.61]
11 ae1-br01-eqfr5.blizzardonline.net [137.221.80.33]
12 xe-0-0-0-1-br01-eqpa4.blizzardonline.net [137.221.65.26]
13 be1-pe01-eqpa4.blizzardonline.net [137.221.77.67]
14 * * *
Computing statistics for 325 seconds...
Source to Here This Node/Link
Hop RTT Lost/Sent = Pct Lost/Sent = Pct Address
0 Pöytäkone.ASUS [192.168.1.45]
0/ 100 = 0% |
1 0ms 0/ 100 = 0% 0/ 100 = 0% 192.168.1.1
0/ 100 = 0% |
2 3ms 0/ 100 = 0% 0/ 100 = 0% 87-92-128-1.bb.dnainternet.fi [87.92.128.1]
0/ 100 = 0% |
3 5ms 0/ 100 = 0% 0/ 100 = 0% rma1-tr4.dnaip.fi [62.78.121.2]
0/ 100 = 0% |
4 8ms 1/ 100 = 1% 1/ 100 = 1% tuk2-sr1.dnaip.fi [62.78.104.85]
0/ 100 = 0% |
5 8ms 0/ 100 = 0% 0/ 100 = 0% 149.11.164.1
0/ 100 = 0% |
6 8ms 0/ 100 = 0% 0/ 100 = 0% be3376.ccr21.sto03.atlas.cogentco.com [130.117.50.225]
0/ 100 = 0% |
7 28ms 0/ 100 = 0% 0/ 100 = 0% be2281.ccr41.ham01.atlas.cogentco.com [154.54.63.1]
0/ 100 = 0% |
8 35ms 0/ 100 = 0% 0/ 100 = 0% be2797.ccr41.fra03.atlas.cogentco.com [154.54.58.225]
0/ 100 = 0% |
9 39ms 0/ 100 = 0% 0/ 100 = 0% be2845.rcr22.fra06.atlas.cogentco.com [154.54.56.190]
0/ 100 = 0% |
10 32ms 0/ 100 = 0% 0/ 100 = 0% gi0-0-1-5.nr11.b015760-1.fra06.atlas.cogentco.com [149.11.20.61]
0/ 100 = 0% |
11 38ms 0/ 100 = 0% 0/ 100 = 0% ae1-br01-eqfr5.blizzardonline.net [137.221.80.33]
100/ 100 =100% |
12 --- 100/ 100 =100% 0/ 100 = 0% xe-0-0-0-1-br01-eqpa4.blizzardonline.net [137.221.65.26]
0/ 100 = 0% |
13 --- 100/ 100 =100% 0/ 100 = 0% be1-pe01-eqpa4.blizzardonline.net [137.221.77.67]

Trace complete.

C:\WINDOWS\system32>
I'm also in Turku with DNA ISP and have called them yesterday a couple of times, they launched an internal investigation about this but have now said there's no major issues with their network but have requested people to contact the directly if the problem still persist. Just triend and got DC'd after 5mins again.

I encourage people from finland with DNA ISP to read https://tuki.dna.fi/org/dna-fi/d/yhteys-ulkomaiden-peliservereille-hidastelee/ and call to the number provided by DNA.

Telia 4G works fine.
same here in Turku with DNA. been like this for a week now and the game is completely unplayable. every time i go to a bg the screen freezes as soon as i attack an enemy.
Finland, DNA, quite close to Turku here too.
I've made a silly note;
I do not have a landline coming to my house, so we have this .... thingy that works through air via mobile network.
When I use the connection to anything, YouTube etc all works fine, but when I log into WoW in freezes anywhere between 2-5mins tops.

Now comes the silly part:
My mobile phones service provider is DNA too
When I connect my phone to my computer via USB-cable, I have no issues what so ever
Was able to play last night

Tried logging to game via my "normal" connection today, 2 minutes -> freeze, so I guess its back to sharing mobiles connection again
Thank you for the updates, but please do provide the requested information so we can look into this.
______________________________________________________
Have a few seconds to spare? Let me know how I'm doing!
https://www.surveymonkey.com/r/Nenyasqi
Also living in Turku and have DNA as my ISP. First time experiencing this issue was on 3.4.2018 but i hadn't played at all on Easter so can't confirm if the problem had occurred during Easter.

WinMTR:
|------------------------------------------------------------------------------------------|

| WinMTR statistics |

| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |

|------------------------------------------------|------|------|------|------|------|------|

| router.asus.com - 1 | 3015 | 3010 | 0 | 1 | 463 | 1 |

| 87-92-128-1.bb.dnainternet.fi - 1 | 2995 | 2985 | 3 | 6 | 830 | 8 |

| rma1-tr4.dnaip.fi - 0 | 3033 | 3033 | 3 | 6 | 1032 | 4 |

| tuk2-sr1.dnaip.fi - 0 | 3033 | 3033 | 7 | 9 | 1045 | 8 |

| s-b5-link.telia.net - 0 | 3033 | 3033 | 8 | 10 | 1027 | 10 |

| s-bb4-link.telia.net - 0 | 3033 | 3033 | 8 | 10 | 779 | 11 |

| ffm-bb4-link.telia.net - 0 | 3032 | 3032 | 27 | 28 | 1015 | 27 |

| ffm-b1-link.telia.net - 0 | 3033 | 3033 | 27 | 30 | 1036 | 31 |

| blizzard-ic-316506-ffm-b1.c.telia.net - 0 | 3033 | 3033 | 29 | 31 | 1050 | 30 |

| ae1-br01-eqfr5.blizzardonline.net - 0 | 3033 | 3033 | 33 | 36 | 1093 | 36 |

|te-0-0-0-4-br01-eqam2.blizzardonline.net - 0 | 3033 | 3033 | 36 | 38 | 1050 | 37 |

| 185.60.112.157 - 0 | 3033 | 3033 | 36 | 38 | 1058 | 37 |

Pathping:

Tracing route to 185.60.112.157 over a maximum of 30 hops

0 DESKTOP-3LP8RA9 [192.168.1.42]
1 192.168.1.1
2 87-92-128-1.bb.dnainternet.fi [87.92.128.1]
3 rma1-tr4.dnaip.fi [62.78.121.2]
4 tuk2-sr1.dnaip.fi [62.78.104.85]
5 s-b5-link.telia.net [80.239.194.178]
6 s-bb4-link.telia.net [80.91.253.226]
7 ffm-bb4-link.telia.net [62.115.138.105]
8 ffm-b1-link.telia.net [62.115.121.7]
9 blizzard-ic-316506-ffm-b1.c.telia.net [213.248.76.103]
10 ae1-br01-eqfr5.blizzardonline.net [137.221.80.33]
11 te-0-0-0-4-br01-eqam2.blizzardonline.net [137.221.65.28]
12 185.60.112.157

Computing statistics for 300 seconds...
Source to Here This Node/Link
Hop RTT Lost/Sent = Pct Lost/Sent = Pct Address
0 DESKTOP-3LP8RA9 [192.168.1.42]
0/ 100 = 0% |
1 1ms 0/ 100 = 0% 0/ 100 = 0% 192.168.1.1
0/ 100 = 0% |
2 3ms 0/ 100 = 0% 0/ 100 = 0% 87-92-128-1.bb.dnainternet.fi [87.92.128.1]
0/ 100 = 0% |
3 5ms 0/ 100 = 0% 0/ 100 = 0% rma1-tr4.dnaip.fi [62.78.121.2]
0/ 100 = 0% |
4 8ms 0/ 100 = 0% 0/ 100 = 0% tuk2-sr1.dnaip.fi [62.78.104.85]
0/ 100 = 0% |
5 9ms 0/ 100 = 0% 0/ 100 = 0% s-b5-link.telia.net [80.239.194.178]
0/ 100 = 0% |
6 9ms 0/ 100 = 0% 0/ 100 = 0% s-bb4-link.telia.net [80.91.253.226]
0/ 100 = 0% |
7 27ms 0/ 100 = 0% 0/ 100 = 0% ffm-bb4-link.telia.net [62.115.138.105]
0/ 100 = 0% |
8 28ms 0/ 100 = 0% 0/ 100 = 0% ffm-b1-link.telia.net [62.115.121.7]
0/ 100 = 0% |
9 30ms 0/ 100 = 0% 0/ 100 = 0% blizzard-ic-316506-ffm-b1.c.telia.net [213.248.76.103]
0/ 100 = 0% |
10 37ms 0/ 100 = 0% 0/ 100 = 0% ae1-br01-eqfr5.blizzardonline.net [137.221.80.33]
0/ 100 = 0% |
11 --- 100/ 100 =100% 100/ 100 =100% te-0-0-0-4-br01-eqam2.blizzardonline.net [137.221.65.28]
0/ 100 = 0% |
12 37ms 0/ 100 = 0% 0/ 100 = 0% 185.60.112.157

Traceroute:

Tracing route to 185.60.112.157 over a maximum of 30 hops

1 3 ms <1 ms <1 ms 192.168.1.1
2 3 ms 3 ms 3 ms 87-92-128-1.bb.dnainternet.fi [87.92.128.1]
3 3 ms 4 ms 4 ms rma1-tr4.dnaip.fi [62.78.121.2]
4 8 ms 8 ms 8 ms tuk2-sr1.dnaip.fi [62.78.104.85]
5 8 ms 9 ms 9 ms s-b5-link.telia.net [80.239.194.178]
6 9 ms 9 ms 10 ms s-bb4-link.telia.net [80.91.253.226]
7 27 ms 30 ms 27 ms ffm-bb4-link.telia.net [62.115.138.105]
8 33 ms 37 ms 27 ms ffm-b1-link.telia.net [62.115.121.7]
9 30 ms 31 ms 29 ms blizzard-ic-316506-ffm-b1.c.telia.net [213.248.76.103]
10 34 ms 34 ms 34 ms ae1-br01-eqfr5.blizzardonline.net [137.221.80.33]
11 36 ms 36 ms 38 ms te-0-0-0-4-br01-eqam2.blizzardonline.net [137.221.65.28]
12 37 ms 37 ms 37 ms 185.60.112.157

Trace complete.

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