Spikes and Disconnects from people with the same ISP

Technical Support
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23/09/2018 13:42Posted by Nerevarïne
So the issue was fixed and now it's back again... Can we get an official response from Blizzard about what the issue is? I mean since it was fixed, they know whether it is from Blizzard's side or Vodafone's.


The point is it is not fixed yet. Some previous posts were stating that it was "better", not fixed. We're waiting for something official as to what the problem is first, and then if they found out a solution.
The issue is not fixed it, it happened again today . Also its not the same anymore when its not happening. I have slightly more latency in average than had always.
There are some new tests from the italian forum.
https://eu.battle.net/forums/it/wow/topic/17623983584?page=1
I've been having this issue since second week of BFA release. However i'm not with vodafone, im with BT , though i believe in my area the lines are shared between them both. Definetly seems like its a blizzard issue though as i only get dc's on blizzard games and not anythinig else, though unlike others i dont get bad latency before the dc's , they just appear out of the blue.
Up until a few days ago, I had this problem as well. Until I changed my DNS server.

I had been using Cloudflare's (1.1.1.1) and I switched back to google's, 8.8.8.8 and 8.8.4.4 and everything is working fine now.
It's been alright to me for the past 3 days, had 2-3 disconnects and only one of them was accompanied by high pings. Other than that i am at my stable 65-67. Still won't resub till it's officially confirmed that it's fixed. Won't leave it to chance.

edit: nvm, just got some latency. nothing too extreme, but still not normal
Not fixed, still lag spikes, not like the ones they were before but still unplayable.
23/09/2018 16:44Posted by Berry
Up until a few days ago, I had this problem as well. Until I changed my DNS server.

I had been using Cloudflare's (1.1.1.1) and I switched back to google's, 8.8.8.8 and 8.8.4.4 and everything is working fine now.


I retract this statement
Same problem here.... from 19/08 we have play 1 day without a problem lets talk about refund now.
The comeback!
I have again the same problem it was fixed for a few days, I can only solved it with a vpn connection
Havent occurred today yet but my average MS is up by 8-10, hopefully they rerouted the connection away from the buggy provider/hop thats causing this issue.
Hello,

I am sorry to hear that the issue reappeared. In order to follow up and provide our team with up-to-date details, could you please provide a new WinMTR here?

Kind regards

_______________________________________
What's your opinion?

https://www.surveymonkey.com/r/Kiemmaki
24/09/2018 13:44Posted by Kiemmaki
Hello,

I am sorry to hear that the issue reappeared. In order to follow up and provide our team with up-to-date details, could you please provide a new https://battle.net/support/article/27780?utm_source=internal-support_forums&utm_medium=posting&utm_campaign=BlizzardCSEU&utm_content=solution" class="bml-link-url2">WinMTR</a> here?

Kind regards

_______________________________________
What's your opinion?

<a href="https://www.surveymonkey.com/r/Kiemmaki


We get it that obviously community support wouldnt work on weekends but ;p

As i said above, the problem is non-existent today as the connection seems to have been rerouted to a different hop, considering my average 56-58 is now 62-65 and the problem is gone.

Combined with the lack of posts today also :D

|------------------------------------------------------------------------------------------|
| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
| 192.168.1.1 - 0 | 242 | 242 | 0 | 0 | 3 | 0 |
| loopback2004.med01.dsl.hol.gr - 0 | 242 | 242 | 10 | 10 | 18 | 11 |
| ppp062038029105.dsl.hol.gr - 0 | 242 | 242 | 10 | 11 | 24 | 10 |
| 62.38.97.173 - 0 | 242 | 242 | 10 | 11 | 50 | 11 |
| 62.38.37.94 - 0 | 242 | 242 | 10 | 11 | 14 | 11 |
| 62.38.96.150 - 0 | 242 | 242 | 10 | 11 | 17 | 11 |
| ae3-100-ucr.ata.cw.net - 0 | 242 | 242 | 10 | 11 | 50 | 11 |
| ae4-ucr1.atm.cw.net - 0 | 242 | 242 | 49 | 50 | 69 | 50 |
| 195.2.21.57 - 0 | 242 | 242 | 51 | 52 | 90 | 52 |
| 195.2.27.174 - 0 | 242 | 242 | 40 | 41 | 68 | 41 |
| ae19-xcr1.fix.cw.net - 0 | 242 | 242 | 49 | 49 | 69 | 51 |
| pr01.eqfr5.blizzardonline.net - 0 | 242 | 242 | 49 | 50 | 73 | 49 |
| ae1-br01-eqfr5.as57976.net - 0 | 242 | 242 | 58 | 68 | 829 | 58 |
| et-0-0-2-br01-eqam1.as57976.net - 0 | 242 | 242 | 56 | 59 | 165 | 56 |
| et-0-0-31-pe01-eqam1.as57976.net - 0 | 242 | 242 | 57 | 58 | 65 | 58 |
| 185.60.112.157 - 0 | 242 | 242 | 57 | 58 | 65 | 58 |
|________________________________________________|______|______|______|______|______|______|
WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider
Recently i ve bumped into the same problem ( czech republic, 2 very distant locations with different internet providier ). y-day me and my friend experienced exactly same issues described here. Ping skyrockets to 600-2000, you cant do anything, but u can see other people moving and using abilities. After 2-6 sec disconect. After login, again disconected. This repeats in 5-35 min cycles. Never had this problem before, neither had he.

I just hope it wont end up like fallout 4 and skyrim, which i basicly cant run with internet connection, providier said its the game, game support says its providier.

goin to test it today, i hope the problems just wont be there.
TRACEROUTE:
traceroute to 46.177.97.7 (46.177.97.7), 15 hops max, 60 byte packets
1 Blizzard Blizzard 0.505 ms 0.604 ms 0.717 ms
2 * * *
3 137.221.66.38 (137.221.66.38) 0.630 ms 0.723 ms 0.784 ms
4 137.221.77.68 (137.221.77.68) 0.742 ms 0.760 ms 0.766 ms
5 137.221.77.32 (137.221.77.32) 0.434 ms 0.515 ms 0.561 ms
6 equinix-paris.xcr1.par.cw.net (195.42.144.20) 0.591 ms 1.210 ms 1.226 ms
7 ae17-xcr1.fri.cw.net (195.2.31.233) 51.990 ms 52.038 ms 52.109 ms
8 ae6-ucr1.vie.cw.net (195.2.28.78) 51.822 ms 51.861 ms 51.949 ms
9 195.2.27.173 (195.2.27.173) 51.008 ms 51.114 ms 51.128 ms
10 ae4-ucr1.ata.cw.net (195.2.27.10) 50.941 ms 51.029 ms 50.898 ms
11 dtag.dus.cw.net (195.2.2.70) 50.717 ms 50.762 ms 50.782 ms
12 vfgr1-vf-gw.atm.cw.net (195.89.103.90) 51.098 ms 51.024 ms 51.090 ms
13 62.38.97.149 (62.38.97.149) 51.019 ms 51.045 ms 51.054 ms
14 62.38.37.90 (62.38.37.90) 54.220 ms 54.253 ms 54.156 ms
15 62.38.97.169 (62.38.97.169) 53.247 ms 53.287 ms 50.803 ms

24/09/2018 16:11:03 UTC
--------------------

TRACEROUTE:
traceroute to 46.177.97.7 (46.177.97.7), 15 hops max, 60 byte packets
1 Blizzard Blizzard 0.534 ms 0.632 ms 0.731 ms
2 * * *
3 137.221.66.38 (137.221.66.38) 0.845 ms 0.986 ms 1.000 ms
4 137.221.77.68 (137.221.77.68) 0.701 ms 0.714 ms 0.717 ms
5 137.221.77.32 (137.221.77.32) 0.354 ms 0.561 ms 0.576 ms
6 equinix-paris.xcr1.par.cw.net (195.42.144.20) 0.635 ms 0.605 ms 0.618 ms
7 ae17-xcr1.fri.cw.net (195.2.31.233) 50.783 ms 50.819 ms 50.887 ms
8 ae6-ucr1.vie.cw.net (195.2.28.78) 54.036 ms 54.080 ms 54.257 ms
9 195.2.27.173 (195.2.27.173) 50.941 ms 50.973 ms 51.075 ms
10 ae4-ucr1.ata.cw.net (195.2.27.10) 50.990 ms 51.033 ms 51.163 ms
11 dtag.dus.cw.net (195.2.2.70) 50.779 ms 54.664 ms 54.668 ms
12 vfgr1-vf-gw.atm.cw.net (195.89.103.90) 50.997 ms 51.093 ms 51.090 ms
13 62.38.97.149 (62.38.97.149) 50.991 ms 51.000 ms 51.284 ms
14 62.38.37.90 (62.38.37.90) 53.679 ms 53.613 ms 53.590 ms
15 62.38.97.169 (62.38.97.169) 50.812 ms 50.818 ms 64.093 ms

24/09/2018 16:11:03 UTC
--------------------

PING:
PING 46.177.97.7 (46.177.97.7) 56(84) bytes of data.
64 bytes from 46.177.97.7: icmp_seq=1 ttl=49 time=56.9 ms
64 bytes from 46.177.97.7: icmp_seq=2 ttl=49 time=56.8 ms
64 bytes from 46.177.97.7: icmp_seq=3 ttl=49 time=56.9 ms
64 bytes from 46.177.97.7: icmp_seq=4 ttl=49 time=56.8 ms

--- 46.177.97.7 ping statistics ---
4 packets transmitted, 4 received, 0% packet loss, time 2998ms
rtt min/avg/max/mdev = 56.831/56.906/56.981/0.247 ms

24/09/2018 16:11:03 UTC
--------------------

PING:
PING 46.177.97.7 (46.177.97.7) 56(84) bytes of data.
64 bytes from 46.177.97.7: icmp_seq=1 ttl=49 time=56.8 ms
64 bytes from 46.177.97.7: icmp_seq=2 ttl=49 time=57.4 ms

--- 46.177.97.7 ping statistics ---
4 packets transmitted, 2 received, 50% packet loss, time 2998ms
rtt min/avg/max/mdev = 56.894/57.148/57.402/0.254 ms

24/09/2018 16:11:03 UTC
--------------------

TRACEROUTE:
traceroute to 46.177.97.7 (46.177.97.7), 15 hops max, 60 byte packets
1 gateway Blizzard 0.682 ms 0.653 ms 0.728 ms
2 * * *
3 137.221.66.40 (137.221.66.40) 0.602 ms 0.707 ms 0.731 ms
4 137.221.78.70 (137.221.78.70) 0.858 ms 0.883 ms 0.885 ms
5 137.221.78.34 (137.221.78.34) 0.637 ms 0.664 ms 0.665 ms
6 amsix.xcr1.att.cw.net (80.249.209.144) 1.661 ms 1.883 ms 1.858 ms
7 ae10-xcr2.fri.cw.net (195.2.8.189) 46.087 ms 46.093 ms 46.112 ms
8 ae19-ucr1.vie.cw.net (195.2.8.185) 45.895 ms 45.912 ms 45.954 ms
9 195.2.27.173 (195.2.27.173) 35.402 ms 35.419 ms 35.464 ms
10 195.2.21.58 (195.2.21.58) 45.569 ms 45.587 ms 45.507 ms
11 vfgr1-vf-gw.atm.cw.net (195.89.103.90) 46.041 ms 46.139 ms 46.133 ms
12 62.38.97.149 (62.38.97.149) 48.895 ms 49.184 ms 49.181 ms
13 62.38.37.90 (62.38.37.90) 45.850 ms 45.846 ms 45.841 ms
14 gigaeth00-05-02-01.med00.ccr.hol.gr (62.38.97.105) 46.514 ms 46.532 ms 46.488 ms
15 62.38.40.222 (62.38.40.222) 46.820 ms 46.537 ms 46.838 ms

24/09/2018 16:11:05 UTC
--------------------

PING:
PING 46.177.97.7 (46.177.97.7) 56(84) bytes of data.
64 bytes from 46.177.97.7: icmp_seq=1 ttl=49 time=52.6 ms
64 bytes from 46.177.97.7: icmp_seq=2 ttl=49 time=51.5 ms
64 bytes from 46.177.97.7: icmp_seq=3 ttl=49 time=51.9 ms
64 bytes from 46.177.97.7: icmp_seq=4 ttl=49 time=52.2 ms

--- 46.177.97.7 ping statistics ---
4 packets transmitted, 4 received, 0% packet loss, time 2998ms
rtt min/avg/max/mdev = 51.567/52.098/52.656/0.458 ms

24/09/2018 16:11:06 UTC
--------------------

TRACEROUTE:
traceroute to 46.177.97.7 (46.177.97.7), 15 hops max, 60 byte packets
1 gateway Blizzard 0.412 ms 0.452 ms 0.515 ms
2 * * *
3 137.221.66.40 (137.221.66.40) 0.541 ms 0.584 ms 0.597 ms
4 137.221.78.70 (137.221.78.70) 164.417 ms 164.448 ms 164.456 ms
5 137.221.78.34 (137.221.78.34) 0.605 ms 0.640 ms 0.650 ms
6 amsix.xcr1.att.cw.net (80.249.209.144) 1.009 ms 1.010 ms 1.007 ms
7 ae10-xcr2.fri.cw.net (195.2.8.189) 46.077 ms 46.100 ms 46.093 ms
8 ae19-ucr1.vie.cw.net (195.2.8.185) 46.083 ms 46.097 ms 46.158 ms
9 195.2.27.173 (195.2.27.173) 35.122 ms 35.155 ms 35.274 ms
10 195.2.21.58 (195.2.21.58) 45.528 ms 45.576 ms 45.576 ms
11 vfgr1-vf-gw.atm.cw.net (195.89.103.90) 45.916 ms 45.978 ms 45.950 ms
12 62.38.97.149 (62.38.97.149) 48.816 ms 48.833 ms 48.825 ms
13 62.38.37.90 (62.38.37.90) 58.375 ms 58.126 ms 50.664 ms
14 gigaeth00-05-02-01.med00.ccr.hol.gr (62.38.97.105) 46.374 ms 46.197 ms 46.724 ms
15 62.38.40.222 (62.38.40.222) 46.718 ms 49.360 ms 49.402 ms

24/09/2018 16:11:08 UTC
--------------------

PING:
PING 46.177.97.7 (46.177.97.7) 56(84) bytes of data.
64 bytes from 46.177.97.7: icmp_seq=2 ttl=49 time=51.8 ms
64 bytes from 46.177.97.7: icmp_seq=3 ttl=49 time=51.9 ms
64 bytes from 46.177.97.7: icmp_seq=4 ttl=49 time=51.6 ms

--- 46.177.97.7 ping statistics ---
4 packets transmitted, 3 received, 25% packet loss, time 2998ms
rtt min/avg/max/mdev = 51.667/51.838/51.986/0.293 ms

24/09/2018 16:11:09 UTC
--------------------

MTR:
Start: Mon Sep 24 16:11:03 2018 Blizzard 1.|-- Blizzard 0.0% 10 0.5 0.5 0.4 0.6 0.0
2.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0
3.|-- 137.221.66.38 0.0% 10 0.7 0.8 0.6 0.8 0.0
4.|-- 137.221.77.68 0.0% 10 63.0 7.5 0.6 63.0 19.6
5.|-- 137.221.77.32 0.0% 10 0.5 0.7 0.4 2.0 0.3
6.|-- equinix-paris.xcr1.par.cw.net 0.0% 10 1.5 1.5 0.7 7.1 1.9
7.|-- ae17-xcr1.fri.cw.net 0.0% 10 50.8 50.9 50.7 51.8 0.0
8.|-- ae6-ucr1.vie.cw.net 0.0% 10 50.8 51.0 50.8 51.4 0.0
9.|-- 195.2.27.173 0.0% 10 51.0 51.0 50.8 51.3 0.0
10.|-- ae4-ucr1.ata.cw.net 0.0% 10 51.0 52.9 50.9 69.2 5.7
11.|-- ae4-ucr1.atm.cw.net 0.0% 10 50.7 50.6 50.5 50.9 0.0
12.|-- vfgr1-vf-gw.atm.cw.net 0.0% 10 51.0 51.0 50.9 51.2 0.0
13.|-- 62.38.97.149 0.0% 10 51.0 51.0 51.0 51.3 0.0
14.|-- 62.38.37.90 0.0% 10 58.8 61.9 53.7 92.6 13.1
15.|-- 62.38.97.169 0.0% 10 52.2 51.9 50.9 55.5 1.2
16.|-- 62.38.40.178 0.0% 10 51.8 52.1 51.5 55.5 1.1
17.|-- ppp046177097007.access.hol.gr 90.0% 10 57.1 57.1 57.1 57.1 0.0

24/09/2018 16:11:03 UTC
--------------------

MTR:
Start: Mon Sep 24 16:11:03 2018 Blizzard 1.|-- Blizzard 0.0% 10 0.6 0.6 0.5 0.9 0.0
2.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0
3.|-- 137.221.66.38 0.0% 10 0.8 0.9 0.7 1.0 0.0
4.|-- 137.221.77.68 0.0% 10 109.0 11.6 0.6 109.0 34.2
5.|-- 137.221.77.32 0.0% 10 0.6 0.6 0.5 1.0 0.0
6.|-- equinix-paris.xcr1.par.cw.net 0.0% 10 1.2 0.8 0.7 1.2 0.0
7.|-- ae17-xcr1.fri.cw.net 0.0% 10 50.8 50.8 50.8 50.9 0.0
8.|-- ae6-ucr1.vie.cw.net 0.0% 10 50.8 51.1 50.8 51.8 0.0
9.|-- 195.2.27.173 0.0% 10 51.2 51.2 50.9 51.5 0.0
10.|-- ae4-ucr1.ata.cw.net 0.0% 10 51.9 51.2 50.9 51.9 0.0
11.|-- dtag.dus.cw.net 0.0% 10 56.5 51.6 50.5 56.5 2.0
12.|-- vfgr1-vf-gw.atm.cw.net 0.0% 10 51.2 51.2 51.0 52.4 0.3
13.|-- 62.38.97.149 0.0% 10 51.0 51.1 51.0 51.4 0.0
14.|-- 62.38.37.90 0.0% 10 54.2 55.7 53.7 66.4 3.8
15.|-- 62.38.97.169 0.0% 10 51.1 53.2 50.9 63.2 3.9
16.|-- 62.38.40.178 0.0% 10 56.8 55.5 51.5 69.1 6.3
17.|-- ppp046177097007.access.hol.gr 20.0% 10 56.7 57.0 56.7 57.3 0.0

24/09/2018 16:11:03 UTC
--------------------

MTR:
Start: Mon Sep 24 16:11:05 2018 Blizzard 1.|-- gateway 0.0% 10 0.3 0.4 0.3 0.4 0.0
2.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0
3.|-- 137.221.66.40 0.0% 10 0.7 0.8 0.6 1.8 0.0
4.|-- 137.221.78.70 0.0% 10 16.1 77.8 0.8 249.3 95.2
5.|-- 137.221.78.34 0.0% 10 1.8 0.9 0.6 1.8 0.0
6.|-- amsix.xcr1.att.cw.net 0.0% 10 1.1 1.7 1.1 5.6 1.2
7.|-- ae10-xcr2.fri.cw.net 0.0% 10 45.9 46.3 45.9 48.0 0.5
8.|-- ae19-ucr1.vie.cw.net 0.0% 10 46.0 47.3 46.0 57.3 3.5
9.|-- 195.2.27.173 0.0% 10 35.3 35.4 35.2 35.6 0.0
10.|-- 195.2.21.58 0.0% 10 45.8 45.8 45.5 46.5 0.0
11.|-- vfgr1-vf-gw.atm.cw.net 0.0% 10 46.0 46.2 46.0 47.5 0.3
12.|-- 62.38.97.149 0.0% 10 49.0 49.0 48.9 49.4 0.0
13.|-- 62.38.37.90 0.0% 10 46.5 50.3 46.0 68.3 6.8
14.|-- gigaeth00-05-02-01.med00.ccr.hol.gr 0.0% 10 47.5 48.3 45.9 63.7 5.4
15.|-- 62.38.40.222 0.0% 10 46.6 48.0 46.6 58.4 3.6
16.|-- ppp046177097007.access.hol.gr 80.0% 10 52.1 52.3 52.1 52.5 0.0

24/09/2018 16:11:05 UTC
--------------------

MTR:
Start: Mon Sep 24 16:11:07 2018 Blizzard 1.|-- gateway 0.0% 10 0.6 0.5 0.4 1.2 0.0
2.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0
3.|-- 137.221.66.40 0.0% 10 0.7 0.8 0.6 1.7 0.0
4.|-- 137.221.78.70 0.0% 10 142.7 67.6 0.8 169.0 74.2
5.|-- 137.221.78.34 0.0% 10 0.6 0.9 0.6 1.4 0.0
6.|-- amsix.xcr1.att.cw.net 0.0% 10 1.1 1.2 1.1 1.6 0.0
7.|-- ae10-xcr2.fri.cw.net 0.0% 10 48.5 46.3 46.0 48.5 0.7
8.|-- ae19-ucr1.vie.cw.net 0.0% 10 45.9 46.7 45.9 51.2 1.5
9.|-- 195.2.27.173 0.0% 10 35.3 36.9 35.2 50.0 4.6
10.|-- 195.2.21.58 0.0% 10 45.8 45.7 45.5 45.9 0.0
11.|-- vfgr1-vf-gw.atm.cw.net 0.0% 10 46.0 46.0 45.9 46.2 0.0
12.|-- 62.38.97.149 0.0% 10 48.8 49.0 48.8 49.1 0.0
13.|-- 62.38.37.90 0.0% 10 63.7 54.5 45.9 66.1 9.5
14.|-- gigaeth00-05-02-01.med00.ccr.hol.gr 0.0% 10 46.0 46.6 45.9 50.9 1.4
15.|-- 62.38.40.222 0.0% 10 48.8 47.6 46.6 49.3 0.9
16.|-- ppp046177097007.access.hol.gr 40.0% 10 52.3 52.2 51.7 52.4 0.0

24/09/2018 16:11:07 UTC
--------------------
Hmm, not entirely sure what experience the rest of you guys have been having over the last 2 days but I got 3 disconnects in a row yesterday but after relaunching the game everything has been smooth, no lag spikes or disconnects.

Whatever the fix was lets hope it will last indefinitely, cause raiding and doing m+ with the lag spikes was a total nightmare.
No issues here the past 2-3 days.

I think we should give it at least another week before we conclude that the issue has been resolved. It has happened before, for 5-6 days it was fine and then it came back worse than before.
Same problem!

Polish T-Mobile
The disconnects and high latency stopped but am i the only one feeling the increased overall latency ? The ingame latency number used to be 70-75 for me both world/home but now it shows as 85-90. But it feels like its 200-250.

Edit : After enabling the "Optimize Network for Speed" in Advanced the connection feels the same as it used to be.

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