Spikes and Disconnects from people with the same ISP

Technical Support
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20/09/2018 15:49Posted by Moraelin
First of all, calling Vodafone Greece 10 times a day for an issue DOES NOT HELP. You might think that you are pressuring your ISP to fix the issue, but in truth the only think you do is putting the pressure to those who answer your calls. Most of you guys are from Greece, try a Google search for the working conditions at your ISP’s call centers and you will see what you are doing by calling 10 times a day.

Second, being stupid when calling your ISP, it does not fix your problem, it makes your call being terminated (if you are more stupid than most people are), and you still have the problem. Don’t forget, people who work at the call centers are people like you and me who play wow too, or other games, they take all the bull!@#$ from their team leaders, they do not need bull%^-* from you too. Treat others the way you like to be treated.

Now let’s go to the important stuff. A high percentage of Vodafone Greece customers have problems with latency in online games all the time. It happens more times than other ISP’s in Greece. I have Wind (3rd largest ISP in Greece) and I don’t have any latency problems at all the last 7 years. So if your ISP does not cover your needs or you have constant problems, you simply change ISP. There is no other way to do it.

And just for the record, Vodafone is the 2nd ISP in Greece simply because of their marketing team, not for the services provided.


i agree with you that there is no point in ranting and swearing over the phone to ISP call centre, it doesn't get us anywhere.. what we can do is report the problem (that they already know they have) and maybe follow up next day or smth..

as for the generic vodafone latency problems you mention, i personally as a vdsl 50mbps customer of vodafone for the last 4 years, i have never experience any issue in online games either from blizzard (wow, hots, diablo) or from another publisher. actually i had no problem until 2 days ago when the lag spikes in wow started.. at first i thought it was my wife streaming netflix that was causing the problem but no, it's the vodafone isp - blizzard thing :S
20/09/2018 15:26Posted by Kiemmaki
Hello Zaraunas,
20/09/2018 15:24Posted by Zaraunas
I would like some response from either companies asap

As i have mentioned earlier already, it seems to be coming down to an issue within the network of an ISP, not just in Greece. We have escalated the data that was provided here but it needs to be solved by them.

Kind regards

_______________________________________
What's your opinion?

https://www.surveymonkey.com/r/Kiemmaki
Is there any chance that someone from Blizzard can speak directly to someone from Vodafone, as I'm assuming that both of those people would have a lot more technical experience and expertise and therefore would have more chances of identifying the issue, than a whole bunch of customers trying to explain what the problem is to Vodafone?

Also, thanks for all your efforts regarding this issue Kiemmaki, its greatly appreciated :)
So this is whats going on, damn Vodafone ;p

Vodafone Greece here too, last few days at random the game will stop responding to anything while i can watch what is going on.

I cant write or move until i exit the game completely the character will -not do a single thing- while everyone else is playing perfectly fine and i can see everything perfectly with no delay for them, ms goes from 56 to 1k+ also slowly.
I've the same issue.. my trace from this morning

vodafone italy (rome)

TRACEROUTE:
traceroute to 2.38.95.23 (2.38.95.23), 15 hops max, 60 byte packets
1 Blizzard Blizzard 0.619 ms 0.722 ms 0.876 ms
2 * * *
3 137.221.66.32 (137.221.66.32) 0.822 ms 0.968 ms 1.026 ms
4 137.221.77.70 (137.221.77.70) 0.928 ms 0.942 ms 0.945 ms
5 137.221.77.34 (137.221.77.34) 0.457 ms 0.477 ms 0.479 ms
6 equinix-paris.xcr1.par.cw.net (195.42.144.20) 0.661 ms 0.700 ms 0.690 ms
7 ae26-xcr1.mar.cw.net (195.2.3.53) 11.164 ms 10.876 ms 10.902 ms
8 ae5-xcr1.rom.cw.net (195.2.30.161) 25.932 ms 25.966 ms 25.963 ms
9 ae2-xcr1.rom.cw.net (195.89.99.133) 26.524 ms 26.550 ms 26.608 ms
10 * * *
11 * * *
12 * * *
13 * * *
14 * * *
15 * * *

20/09/2018 11:01:13 UTC
--------------------

TRACEROUTE:
traceroute to 2.38.95.23 (2.38.95.23), 15 hops max, 60 byte packets
1 Blizzard Blizzard 1.022 ms 1.072 ms 1.224 ms
2 * * *
3 137.221.66.32 (137.221.66.32) 2.366 ms 2.381 ms 2.387 ms
4 137.221.77.70 (137.221.77.70) 0.900 ms 0.900 ms 0.901 ms
5 137.221.77.34 (137.221.77.34) 0.444 ms 0.445 ms 0.475 ms
6 equinix-paris.xcr1.par.cw.net (195.42.144.20) 0.619 ms 0.675 ms 0.672 ms
7 ae26-xcr1.mar.cw.net (195.2.3.53) 11.146 ms 11.114 ms 10.969 ms
8 ae5-xcr1.rom.cw.net (195.2.30.161) 25.938 ms 25.976 ms 26.141 ms
9 ae2-xcr1.rom.cw.net (195.89.99.133) 26.575 ms 26.606 ms 26.794 ms
10 * * *
11 * * *
12 * * *
13 * * *
14 * * *
15 * * *

20/09/2018 11:01:13 UTC
--------------------

PING:
PING 2.38.95.23 (2.38.95.23) 56(84) bytes of data.

--- 2.38.95.23 ping statistics ---
4 packets transmitted, 0 received, 100% packet loss, time 2998ms

20/09/2018 11:01:13 UTC
--------------------

PING:
PING 2.38.95.23 (2.38.95.23) 56(84) bytes of data.

--- 2.38.95.23 ping statistics ---
4 packets transmitted, 0 received, 100% packet loss, time 2999ms

20/09/2018 11:01:13 UTC
--------------------

TRACEROUTE:
traceroute to 2.38.95.23 (2.38.95.23), 15 hops max, 60 byte packets
1 gateway Blizzard 1.037 ms 1.020 ms 1.097 ms
2 * * *
3 137.221.66.46 (137.221.66.46) 0.540 ms 0.734 ms 0.758 ms
4 137.221.78.68 (137.221.78.68) 0.883 ms 0.915 ms 0.923 ms
5 137.221.78.32 (137.221.78.32) 0.504 ms 0.684 ms 0.714 ms
6 amsix.xcr1.att.cw.net (80.249.209.144) 1.011 ms 1.048 ms 1.031 ms
7 ae19-xcr1.dus.cw.net (195.2.8.193) 25.285 ms 25.315 ms 25.395 ms
8 ae41-xcr1.fix.cw.net (195.2.30.34) 25.220 ms 25.124 ms 25.141 ms
9 ae8-xcr1.mlb.cw.net (195.2.2.157) 16.036 ms 16.046 ms 16.037 ms
10 ae0-xcr1.rom.cw.net (195.2.28.226) 24.934 ms 24.960 ms 24.961 ms
11 ae2-xcr1.rom.cw.net (195.89.99.133) 25.479 ms 25.555 ms 25.254 ms
12 * * *
13 * * *
14 * * *
15 * * *

20/09/2018 11:01:18 UTC
--------------------

TRACEROUTE:
traceroute to 2.38.95.23 (2.38.95.23), 15 hops max, 60 byte packets
1 gateway Blizzard 0.412 ms 0.415 ms 0.486 ms
2 * * *
3 137.221.66.46 (137.221.66.46) 0.523 ms 0.615 ms 0.630 ms
4 137.221.78.68 (137.221.78.68) 0.855 ms 0.888 ms 0.891 ms
5 137.221.78.32 (137.221.78.32) 0.592 ms 0.626 ms 0.633 ms
6 amsix.xcr1.att.cw.net (80.249.209.144) 1.009 ms 1.043 ms 1.032 ms
7 ae19-xcr1.dus.cw.net (195.2.8.193) 25.410 ms 25.449 ms 25.523 ms
8 ae41-xcr1.fix.cw.net (195.2.30.34) 25.204 ms 25.265 ms 25.440 ms
9 ae8-xcr1.mlb.cw.net (195.2.2.157) 24.101 ms 24.247 ms 24.273 ms
10 ae0-xcr1.rom.cw.net (195.2.28.226) 24.913 ms 24.940 ms 24.885 ms
11 ae2-xcr1.rom.cw.net (195.89.99.133) 25.326 ms 25.264 ms 25.162 ms
12 * * *
13 * * *
14 * * *
15 * * *

20/09/2018 11:01:20 UTC
--------------------

PING:
PING 2.38.95.23 (2.38.95.23) 56(84) bytes of data.

--- 2.38.95.23 ping statistics ---
4 packets transmitted, 0 received, 100% packet loss, time 3005ms

20/09/2018 11:01:19 UTC
--------------------

PING:
PING 2.38.95.23 (2.38.95.23) 56(84) bytes of data.

--- 2.38.95.23 ping statistics ---
4 packets transmitted, 0 received, 100% packet loss, time 2999ms

20/09/2018 11:01:23 UTC
--------------------

MTR:
Start: Thu Sep 20 11:01:13 2018 Blizzard 1.|-- Blizzard 0.0% 10 0.7 0.7 0.6 0.7 0.0
2.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0
3.|-- 137.221.66.32 0.0% 10 0.9 0.9 0.9 1.0 0.0
4.|-- 137.221.77.70 0.0% 10 0.7 1.2 0.7 3.5 0.9
5.|-- 137.221.77.34 0.0% 10 0.5 0.6 0.5 0.9 0.0
6.|-- equinix-paris.xcr1.par.cw.net 0.0% 10 0.8 0.9 0.8 1.1 0.0
7.|-- ae26-xcr1.mar.cw.net 0.0% 10 11.0 12.2 10.9 22.3 3.4
8.|-- ae5-xcr1.rom.cw.net 0.0% 10 26.1 26.1 25.9 26.3 0.0
9.|-- ae2-xcr1.rom.cw.net 0.0% 10 26.1 26.2 26.1 26.3 0.0
10.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0

20/09/2018 11:01:13 UTC
--------------------

MTR:
Start: Thu Sep 20 11:01:13 2018 Blizzard 1.|-- Blizzard 0.0% 10 0.6 0.6 0.5 0.7 0.0
2.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0
3.|-- 137.221.66.32 0.0% 10 0.7 0.8 0.7 0.9 0.0
4.|-- 137.221.77.70 0.0% 10 0.7 0.7 0.7 0.8 0.0
5.|-- 137.221.77.34 0.0% 10 0.6 1.7 0.5 8.2 2.5
6.|-- equinix-paris.xcr1.par.cw.net 0.0% 10 4.3 1.3 0.8 4.3 1.1
7.|-- ae26-xcr1.mar.cw.net 0.0% 10 11.1 11.1 11.0 11.2 0.0
8.|-- ae5-xcr1.rom.cw.net 0.0% 10 26.0 26.1 26.0 26.4 0.0
9.|-- ae2-xcr1.rom.cw.net 0.0% 10 26.3 26.3 26.1 26.5 0.0
10.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0

20/09/2018 11:01:13 UTC
--------------------

MTR:
Start: Thu Sep 20 11:01:18 2018 Blizzard 1.|-- gateway 0.0% 10 0.4 0.5 0.4 0.7 0.0
2.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0
3.|-- 137.221.66.46 0.0% 10 0.7 0.7 0.6 1.1 0.0
4.|-- 137.221.78.68 0.0% 10 0.9 0.9 0.8 0.9 0.0
5.|-- 137.221.78.32 0.0% 10 0.7 1.1 0.7 3.7 0.9
6.|-- amsix.xcr1.att.cw.net 0.0% 10 31.2 4.4 1.1 31.2 9.4
7.|-- ae19-xcr1.dus.cw.net 0.0% 10 25.5 25.8 25.4 29.0 0.9
8.|-- ae41-xcr1.fix.cw.net 0.0% 10 25.4 26.5 25.3 35.9 3.3
9.|-- ae8-xcr1.mlb.cw.net 0.0% 10 16.2 16.2 16.0 16.4 0.0
10.|-- ae0-xcr1.rom.cw.net 0.0% 10 25.0 25.0 24.9 25.0 0.0
11.|-- ae2-xcr1.rom.cw.net 0.0% 10 25.1 25.4 25.1 25.6 0.0
12.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0

20/09/2018 11:01:18 UTC
--------------------

MTR:
Start: Thu Sep 20 11:01:19 2018 Blizzard 1.|-- gateway 0.0% 10 0.4 3.7 0.3 32.9 10.2
2.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0
3.|-- 137.221.66.46 0.0% 10 0.8 0.7 0.7 0.8 0.0
4.|-- 137.221.78.68 0.0% 10 0.9 1.1 0.8 1.7 0.0
5.|-- 137.221.78.32 0.0% 10 0.8 1.3 0.7 6.5 1.7
6.|-- amsix.xcr1.att.cw.net 0.0% 10 1.5 1.4 1.1 2.1 0.0
7.|-- ae19-xcr1.dus.cw.net 0.0% 10 26.0 27.9 25.3 44.6 5.8
8.|-- ae41-xcr1.fix.cw.net 0.0% 10 25.3 25.7 25.3 28.1 0.8
9.|-- ae8-xcr1.mlb.cw.net 0.0% 10 16.2 16.3 16.2 16.6 0.0
10.|-- ae0-xcr1.rom.cw.net 0.0% 10 25.0 25.0 24.9 25.3 0.0
11.|-- ae2-xcr1.rom.cw.net 0.0% 10 25.3 25.4 25.2 25.6 0.0
12.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0

20/09/2018 11:01:19 UTC
--------------------
20/09/2018 15:53Posted by Feldog
Kalws thn antiprosopo ths Wind.


Κλασική αντίδραση ανθρώπου που από όλη την πληροφορία που του δώσανε, κράτησε ότι το φτωχό του το μυαλό ήθελε. Στην εποχή της πληροφορίας, θέλει προσπάθεια για να μείνεις άσχετος. Άνοιξε λίγο τα ματάκια σου και διάβασε τα σχόλια και θα δεις ότι το πρόβλημα είναι γενικότερο της VF στην Ευρώπη. Εκτός αν έχουν Wind και στην Ιταλία πχ και δεν το ξέρω. Περαστικά και κρίμα που παίζεις Horde, μας δίνεις κακό όνομα, γρήγορα στους alliance.

20/09/2018 15:54Posted by Gronvall
You cant just change ISP in Greece, they fine you if you do that cause of the terms on the contract.Sure you can tell them that they didnt fix the problem with wow so you can go anywhere you want, good luck with that.


Actually you can change ISP, and do not pay the fine. A lot of people did that, and do that all the time, like me. Changed Vodafone after 10 days for the exact same problem and no one paid the fine. And no one will.

20/09/2018 16:08Posted by Myleria

Let me ask you this.What would players do?Pay 100-200 euro fine to change ISP because they have signed a contract for over a year or just dont pay for a subscription to wow because they cant play the game?.I agree with you that the customer support in ISP or any other company shoudnt be misbehaved by any means, but we must address the issue so they can fix it.

PS: As for the part of WIND ISP company and how good it is....when i was in the university i had wind and i was just praying not to rain so my internet can work.Amazing company...


Try coming to Athens and have Vodafone near Peristeri or Petroupoli. Prayers will not help you… For the fine see above.

Also if someone wants to pay a sub for a game and not be able to play it, it’s fine. If someone wants to pay their ISP for bad services, it's also fine. Internet in Greece is 20 years behind every other country and by this logic when we have problem we cancel our sub to the game and continue to pay your ISP for their bad services. Seems legit.
Vodafone provider in Italy, getting same problems over past 4-5 days:
input lag--->disconnect---->unable to login into battlenet

edit: my external IP is
188.216.7.99
Hello, I'm from Greece, Vodafone ISP, I'm facing the same issues, extremely high latency even at 4:00am ect and I have already called Vodafone's tech-support 6 times. They keep telling me that it's everything fine by them and that it's certainly Blizzard's fault. 3 hours ago a Vodafone technician came over to check the line, he said that it's just perfect... I would appreciate for a decent answer: when the game is gonna be playable for us all ? Just pls...do something .
20/09/2018 15:53Posted by Feldog
Kalws thn antiprosopo ths Wind.


Κλασική αντίδραση ανθρώπου που από όλη την πληροφορία που του δώσανε, κράτησε ότι το φτωχό του το μυαλό ήθελε. Στην εποχή της πληροφορίας, θέλει προσπάθεια για να μείνεις άσχετος. Άνοιξε λίγο τα ματάκια σου και διάβασε τα σχόλια και θα δεις ότι το πρόβλημα είναι γενικότερο της VF στην Ευρώπη. Εκτός αν έχουν Wind και στην Ιταλία πχ και δεν το ξέρω. Περαστικά και κρίμα που παίζεις Horde, μας δίνεις κακό όνομα, γρήγορα στους alliance.

20/09/2018 15:54Posted by Gronvall
You cant just change ISP in Greece, they fine you if you do that cause of the terms on the contract.Sure you can tell them that they didnt fix the problem with wow so you can go anywhere you want, good luck with that.


Actually you can change ISP, and do not pay the fine. A lot of people did that, and do that all the time, like me. Changed Vodafone after 10 days for the exact same problem and no one paid the fine. And no one will.

20/09/2018 16:08Posted by Myleria

Let me ask you this.What would players do?Pay 100-200 euro fine to change ISP because they have signed a contract for over a year or just dont pay for a subscription to wow because they cant play the game?.I agree with you that the customer support in ISP or any other company shoudnt be misbehaved by any means, but we must address the issue so they can fix it.

PS: As for the part of WIND ISP company and how good it is....when i was in the university i had wind and i was just praying not to rain so my internet can work.Amazing company...


Try coming to Athens and have Vodafone near Peristeri or Petroupoli. Prayers will not help you… For the fine see above.

Also if someone wants to pay a sub for a game and not be able to play it, it’s fine. If someone wants to pay their ISP for bad services, it's also fine. Internet in Greece is 20 years behind every other country and by this logic when we have problem we cancel our sub to the game and continue to pay your ISP for their bad services. Seems legit.
While i am unable to log into battlenet, i can perfectly navigate in internet, how this can be an ISP problem??
Problem persists, every few minutes(20 or so).
Here is my report.

|------------------------------------------------------------------------------------------|
| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
| 192.168.2.1 - 1 | 666 | 664 | 1 | 3 | 1080 | 1 |
| loopback2004.med01.dsl.hol.gr - 1 | 669 | 668 | 16 | 24 | 1568 | 17 |
| 62.38.40.1 - 1 | 662 | 659 | 15 | 19 | 107 | 17 |
| gigaeth02-11.adr00.csw.hol.gr - 1 | 658 | 654 | 15 | 19 | 1260 | 16 |
| 62.38.96.150 - 1 | 670 | 669 | 15 | 19 | 1255 | 16 |
| ae3-100-ucr.ata.cw.net - 1 | 666 | 664 | 15 | 20 | 1252 | 16 |
| dtag.dus.cw.net - 1 | 666 | 664 | 54 | 59 | 1261 | 57 |
| 195.2.21.57 - 1 | 666 | 664 | 54 | 58 | 149 | 55 |
| 195.2.27.174 - 1 | 653 | 647 | 43 | 48 | 167 | 44 |
| ae19-xcr1.fix.cw.net - 1 | 662 | 659 | 54 | 58 | 147 | 55 |
| pr01.eqfr5.blizzardonline.net - 1 | 669 | 668 | 54 | 58 | 1255 | 55 |
| ae1-br01-eqfr5.as57976.net - 1 | 665 | 663 | 62 | 69 | 2008 | 63 |
| et-0-0-2-br01-eqam1.as57976.net - 1 | 665 | 663 | 61 | 70 | 2005 | 62 |
| et-0-0-31-pe02-eqam1.as57976.net - 1 | 666 | 664 | 62 | 66 | 150 | 63 |
| 137.221.66.47 - 1 | 669 | 668 | 62 | 67 | 2008 | 63 |
| 185.60.112.157 - 1 | 661 | 658 | 61 | 67 | 2008 | 62 |
|________________________________________________|______|______|______|______|______|______|
WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider
20/09/2018 16:39Posted by Scighera
While i am unable to log into battlenet, i can perfectly navigate in internet, how this can be an ISP problem??
I really don't know a whole lot about this stuff so, I defer to the judgement of others more knowledgeable on this issue, but from what I've gathered from previous responses I think its a hardware issue somewhere near France and its blocking or bottle necking data between Vodafone's infrastructure and Blizzard's servers which are located in France.
Same for me boyz - all heil vodafone - not only attica though got 2 collegues that dc from other provinces with vodafone on EXACT same time - i leave my bits too here and hope for the best

|------------------------------------------------------------------------------------------|
| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
| csp1.zte.com.cn - 0 | 737 | 737 | 0 | 0 | 1 | 0 |
| loopback2004.med01.dsl.hol.gr - 0 | 737 | 737 | 13 | 14 | 153 | 14 |
| ppp062038029105.dsl.hol.gr - 0 | 737 | 737 | 13 | 16 | 155 | 14 |
| 62.38.97.157 - 0 | 737 | 737 | 14 | 16 | 155 | 17 |
| 62.38.37.94 - 0 | 737 | 737 | 14 | 15 | 155 | 15 |
| 62.38.96.150 - 0 | 737 | 737 | 14 | 15 | 155 | 14 |
| ae3-100-ucr.ata.cw.net - 0 | 737 | 737 | 14 | 15 | 156 | 15 |
| ae4-ucr1.atm.cw.net - 0 | 737 | 737 | 53 | 54 | 196 | 53 |
| 195.2.21.57 - 0 | 737 | 737 | 53 | 54 | 194 | 53 |
| 195.2.27.174 - 0 | 737 | 737 | 42 | 43 | 182 | 42 |
| ae19-xcr1.fix.cw.net - 0 | 737 | 737 | 52 | 54 | 190 | 52 |
| pr01.eqfr5.blizzardonline.net - 33 | 319 | 214 | 0 | 147 | 205 | 53 |
| ae1-br01-eqfr5.as57976.net - 36 | 303 | 194 | 59 | 153 | 285 | 60 |
| et-0-0-2-br01-eqam1.as57976.net - 36 | 303 | 194 | 59 | 153 | 285 | 60 |
| et-0-0-31-pe02-eqam1.as57976.net - 33 | 319 | 214 | 59 | 155 | 319 | 60 |
| 185.60.112.157 - 38 | 295 | 184 | 0 | 153 | 320 | 60 |
|________________________________________________|______|______|______|______|______|______|
WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider
TRACEROUTE:
traceroute to 89.45.120.212 (89.45.120.212), 15 hops max, 60 byte packets
1 Blizzard Blizzard 0.831 ms 0.845 ms 0.927 ms
2 * * *
3 137.221.66.38 (137.221.66.38) 0.800 ms 0.895 ms 0.930 ms
4 137.221.77.72 (137.221.77.72) 0.688 ms 0.720 ms 0.728 ms
5 137.221.77.34 (137.221.77.34) 0.388 ms 0.432 ms 0.598 ms
6 equinix-paris.xcr1.par.cw.net (195.42.144.20) 0.675 ms 0.918 ms 0.903 ms
7 * * ae4-xcr1.mlb.cw.net (195.2.25.253) 178.143 ms
8 * ae7-xcr1.mlu.cw.net (195.2.25.97) 178.188 ms 178.076 ms
9 * ae23.0-xcr1.sof.cw.net (195.2.16.2) 181.200 ms *
10 ae4-ucr1.ata.cw.net (195.2.27.10) 178.133 ms * *
11 dtag.dus.cw.net (195.2.2.70) 177.992 ms * *
12 * * vfgr1-vf-gw.atm.cw.net (195.89.103.90) 178.358 ms
13 * 62.38.97.149 (62.38.97.149) 178.251 ms 178.299 ms
14 * 62.38.37.90 (62.38.37.90) 178.760 ms *
15 ppp062038029106.dsl.hol.gr (62.38.29.106) 178.106 ms 178.137 ms 178.143 ms

19/09/2018 18:53:09 UTC
--------------------

PING:
PING 89.45.120.212 (89.45.120.212) 56(84) bytes of data.

--- 89.45.120.212 ping statistics ---
4 packets transmitted, 0 received, 100% packet loss, time 2999ms

19/09/2018 18:53:10 UTC
--------------------

TRACEROUTE:
traceroute to 89.45.120.212 (89.45.120.212), 15 hops max, 60 byte packets
1 Blizzard Blizzard 0.578 ms 0.711 ms 0.883 ms
2 * * *
3 137.221.66.38 (137.221.66.38) 0.778 ms 0.840 ms 0.912 ms
4 137.221.77.72 (137.221.77.72) 0.695 ms 0.715 ms 0.727 ms
5 137.221.77.34 (137.221.77.34) 0.779 ms 0.797 ms 0.803 ms
6 equinix-paris.xcr1.par.cw.net (195.42.144.20) 0.623 ms 0.659 ms 0.654 ms
7 * * *
8 ae7-xcr1.mlu.cw.net (195.2.25.97) 178.210 ms 178.259 ms *
9 * ae23.0-xcr1.sof.cw.net (195.2.16.2) 178.220 ms 178.322 ms
10 ae4-ucr1.ata.cw.net (195.2.27.10) 178.301 ms 178.533 ms *
11 * * *
12 vfgr1-vf-gw.atm.cw.net (195.89.103.90) 178.328 ms 178.462 ms 178.485 ms
13 * * 62.38.97.149 (62.38.97.149) 178.652 ms
14 * 62.38.37.90 (62.38.37.90) 182.507 ms *
15 ppp062038029106.dsl.hol.gr (62.38.29.106) 178.124 ms 178.158 ms 178.163 ms

19/09/2018 18:53:13 UTC
--------------------

PING:
PING 89.45.120.212 (89.45.120.212) 56(84) bytes of data.

--- 89.45.120.212 ping statistics ---
4 packets transmitted, 0 received, 100% packet loss, time 2999ms

19/09/2018 18:53:15 UTC
--------------------

TRACEROUTE:
traceroute to 89.45.120.212 (89.45.120.212), 15 hops max, 60 byte packets
1 gateway Blizzard 0.904 ms 0.953 ms 1.079 ms
2 * * *
3 137.221.66.46 (137.221.66.46) 0.675 ms 0.709 ms 0.708 ms
4 137.221.78.68 (137.221.78.68) 0.919 ms 0.937 ms 0.944 ms
5 137.221.78.32 (137.221.78.32) 0.600 ms 1.146 ms 1.164 ms
6 amsix.xcr1.att.cw.net (80.249.209.144) 1.126 ms 1.029 ms 1.047 ms
7 ae19-xcr1.dus.cw.net (195.2.8.193) 177.108 ms * *
8 * ae41-xcr1.fix.cw.net (195.2.30.34) 178.599 ms *
9 ae0-ucr1.vie.cw.net (195.2.22.190) 178.342 ms * 178.374 ms
10 195.2.27.173 (195.2.27.173) 178.550 ms * *
11 * ae4-ucr1.ata.cw.net (195.2.27.10) 177.327 ms 177.195 ms
12 ae4-ucr1.atm.cw.net (195.2.2.70) 176.961 ms 176.887 ms 176.874 ms
13 vfgr1-vf-gw.atm.cw.net (195.89.103.90) 177.794 ms 177.404 ms 177.413 ms
14 62.38.97.149 (62.38.97.149) 177.380 ms 177.794 ms 178.726 ms
15 * * *

19/09/2018 18:53:20 UTC
--------------------

MTR:
Start: Wed Sep 19 18:53:09 2018 Blizzard 1.|-- Blizzard 0.0% 10 1.0 0.7 0.6 1.0 0.0
2.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0
3.|-- 137.221.66.38 0.0% 10 1.1 0.9 0.7 1.1 0.0
4.|-- 137.221.77.72 0.0% 10 0.6 4.1 0.6 35.1 10.9
5.|-- 137.221.77.34 0.0% 10 0.6 3.1 0.5 19.9 6.2
6.|-- equinix-paris.xcr1.par.cw.net 0.0% 10 0.8 0.9 0.7 1.9 0.0
7.|-- ae4-xcr1.mlb.cw.net 50.0% 10 178.1 178.1 178.1 178.2 0.0
8.|-- ae7-xcr1.mlu.cw.net 50.0% 10 178.3 179.5 178.3 182.2 1.6
9.|-- ae23.0-xcr1.sof.cw.net 30.0% 10 178.5 178.3 178.3 178.5 0.0
10.|-- ae4-ucr1.ata.cw.net 70.0% 10 193.4 183.6 178.4 193.4 8.4
11.|-- dtag.dus.cw.net 60.0% 10 177.9 178.0 177.9 178.0 0.0
12.|-- vfgr1-vf-gw.atm.cw.net 20.0% 10 178.4 178.4 178.3 178.4 0.0
13.|-- 62.38.97.149 60.0% 10 178.4 178.5 178.4 178.8 0.0
14.|-- 62.38.37.90 40.0% 10 192.0 184.2 178.3 192.0 5.9
15.|-- ppp062038029106.dsl.hol.gr 40.0% 10 178.2 178.2 178.2 178.2 0.0
16.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0

19/09/2018 18:53:09 UTC
--------------------

MTR:
Start: Wed Sep 19 18:53:09 2018 Blizzard 1.|-- Blizzard 0.0% 10 0.6 0.7 0.6 0.9 0.0
2.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0
3.|-- 137.221.66.38 0.0% 10 0.9 0.9 0.7 0.9 0.0
4.|-- 137.221.77.72 0.0% 10 0.7 0.9 0.7 1.8 0.0
5.|-- 137.221.77.34 0.0% 10 0.6 0.6 0.5 0.7 0.0
6.|-- equinix-paris.xcr1.par.cw.net 0.0% 10 0.9 1.6 0.8 6.7 1.7
7.|-- ae4-xcr1.mlb.cw.net 20.0% 10 178.2 178.1 178.1 178.2 0.0
8.|-- ae7-xcr1.mlu.cw.net 40.0% 10 178.2 178.2 178.2 178.3 0.0
9.|-- ae23.0-xcr1.sof.cw.net 30.0% 10 178.6 178.4 178.3 178.6 0.0
10.|-- ae4-ucr1.ata.cw.net 30.0% 10 178.4 178.8 178.4 179.6 0.0
11.|-- dtag.dus.cw.net 50.0% 10 177.8 177.9 177.8 178.0 0.0
12.|-- vfgr1-vf-gw.atm.cw.net 20.0% 10 178.3 178.7 178.3 179.9 0.5
13.|-- 62.38.97.149 50.0% 10 178.3 178.5 178.3 178.8 0.0
14.|-- 62.38.37.90 66.7% 9 189.3 182.0 178.2 189.3 6.3
15.|-- ppp062038029106.dsl.hol.gr 33.3% 9 178.2 178.2 178.2 178.3 0.0
16.|-- ??? 100.0 9 0.0 0.0 0.0 0.0 0.0

19/09/2018 18:53:09 UTC
--------------------

TRACEROUTE:
traceroute to 89.45.120.212 (89.45.120.212), 15 hops max, 60 byte packets
1 gateway Blizzard 0.538 ms 0.519 ms 0.588 ms
2 * * *
3 137.221.66.46 (137.221.66.46) 1.237 ms 1.283 ms 1.307 ms
4 137.221.78.68 (137.221.78.68) 0.908 ms 0.943 ms 0.958 ms
5 137.221.78.32 (137.221.78.32) 0.540 ms 0.768 ms 0.789 ms
6 amsix.xcr1.att.cw.net (80.249.209.144) 1.101 ms 0.983 ms 0.978 ms
7 * ae19-xcr1.dus.cw.net (195.2.8.193) 177.119 ms 177.164 ms
8 ae41-xcr1.fix.cw.net (195.2.30.34) 177.106 ms 177.138 ms 177.215 ms
9 * ae0-ucr1.vie.cw.net (195.2.22.190) 177.061 ms *
10 195.2.27.173 (195.2.27.173) 177.254 ms 177.299 ms 177.343 ms
11 ae4-ucr1.ata.cw.net (195.2.27.10) 177.221 ms * 177.282 ms
12 dtag.dus.cw.net (195.2.2.70) 176.926 ms 176.958 ms 176.964 ms
13 * vfgr1-vf-gw.atm.cw.net (195.89.103.90) 177.450 ms *
14 62.38.97.149 (62.38.97.149) 177.240 ms 177.674 ms 177.317 ms
15 62.38.37.90 (62.38.37.90) 177.186 ms * *

19/09/2018 18:53:26 UTC
--------------------

PING:
PING 89.45.120.212 (89.45.120.212) 56(84) bytes of data.

--- 89.45.120.212 ping statistics ---
4 packets transmitted, 0 received, 100% packet loss, time 2998ms

19/09/2018 18:53:24 UTC
--------------------

MTR:
Start: Wed Sep 19 18:53:16 2018 Blizzard 1.|-- gateway 0.0% 10 0.4 0.4 0.3 0.5 0.0
2.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0
3.|-- 137.221.66.46 0.0% 10 0.7 0.7 0.6 0.8 0.0
4.|-- 137.221.78.68 0.0% 10 0.9 1.0 0.8 1.8 0.0
5.|-- 137.221.78.32 0.0% 10 1.0 2.7 0.7 12.9 3.8
6.|-- amsix.xcr1.att.cw.net 0.0% 10 1.5 1.5 1.2 2.4 0.0
7.|-- ae19-xcr1.dus.cw.net 70.0% 10 178.4 177.8 177.4 178.4 0.0
8.|-- ae41-xcr1.fix.cw.net 60.0% 10 177.8 177.5 177.2 177.8 0.0
9.|-- ae0-ucr1.vie.cw.net 50.0% 10 177.3 178.4 177.2 182.4 2.1
10.|-- 195.2.27.173 40.0% 10 177.4 177.5 177.2 177.9 0.0
11.|-- ae4-ucr1.ata.cw.net 60.0% 10 177.3 177.7 177.3 178.2 0.0
12.|-- ae4-ucr1.atm.cw.net 30.0% 10 177.0 177.3 177.0 177.9 0.0
13.|-- vfgr1-vf-gw.atm.cw.net 40.0% 10 177.5 177.7 177.4 178.5 0.0
14.|-- 62.38.97.149 40.0% 10 177.7 177.6 177.5 177.7 0.0
15.|-- 62.38.37.90 40.0% 10 177.3 179.0 177.3 184.4 2.7
16.|-- ppp062038029110.dsl.hol.gr 20.0% 10 177.2 177.3 177.2 177.6 0.0
17.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0

19/09/2018 18:53:16 UTC
--------------------

PING:
PING 89.45.120.212 (89.45.120.212) 56(84) bytes of data.

--- 89.45.120.212 ping statistics ---
4 packets transmitted, 0 received, 100% packet loss, time 2999ms

19/09/2018 18:53:29 UTC
--------------------

MTR:
Start: Wed Sep 19 18:53:25 2018 Blizzard 1.|-- gateway 0.0% 10 0.4 0.6 0.4 1.2 0.0
2.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0
3.|-- 137.221.66.46 0.0% 10 2.5 0.9 0.7 2.5 0.5
4.|-- 137.221.78.68 0.0% 10 0.9 3.8 0.8 15.9 6.2
5.|-- 137.221.78.32 0.0% 10 0.6 2.7 0.6 11.4 3.9
6.|-- amsix.xcr1.att.cw.net 0.0% 10 1.3 1.3 1.0 2.5 0.3
7.|-- ae19-xcr1.dus.cw.net 70.0% 10 177.3 177.4 177.3 177.6 0.0
8.|-- ae41-xcr1.fix.cw.net 40.0% 10 177.4 177.6 177.3 177.8 0.0
9.|-- ae0-ucr1.vie.cw.net 40.0% 10 178.3 177.5 177.2 178.3 0.0
10.|-- 195.2.27.173 40.0% 10 177.2 182.2 177.2 192.5 7.4
11.|-- ae4-ucr1.ata.cw.net 30.0% 10 177.2 182.5 177.2 212.3 13.1
12.|-- dtag.dus.cw.net 50.0% 10 177.3 177.3 176.9 177.6 0.0
13.|-- vfgr1-vf-gw.atm.cw.net 50.0% 10 178.7 178.0 177.4 178.7 0.0
14.|-- 62.38.97.149 30.0% 10 177.3 177.5 177.3 177.8 0.0
15.|-- 62.38.37.90 60.0% 10 179.4 182.8 177.9 190.8 5.7
16.|-- ppp062038029110.dsl.hol.gr 40.0% 10 177.4 177.6 177.3 178.7 0.0
17.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0

19/09/2018 18:53:25 UTC
--------------------
WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
| 192.168.2.1 - 0 | 1824 | 1824 | 0 | 0 | 1 | 0 |
| loopback2004.med01.dsl.hol.gr - 0 | 1823 | 1823 | 13 | 14 | 44 | 14 |
| 62.38.97.150 - 0 | 1823 | 1823 | 14 | 14 | 43 | 20 |
| 62.38.93.221 - 0 | 1823 | 1823 | 14 | 14 | 40 | 14 |
| ae3-100-ucr.ata.cw.net - 0 | 1823 | 1823 | 14 | 15 | 89 | 14 |
| dtag.dus.cw.net - 0 | 1823 | 1823 | 52 | 55 | 88 | 53 |
| 195.2.21.57 - 0 | 1823 | 1823 | 52 | 54 | 242 | 55 |
| 195.2.27.174 - 0 | 1823 | 1823 | 43 | 45 | 81 | 44 |
| ae19-xcr1.fix.cw.net - 0 | 1823 | 1823 | 51 | 54 | 97 | 52 |
| pr01.eqfr5.blizzardonline.net - 3 | 1676 | 1639 | 0 | 59 | 218 | 54 |
| ae1-br01-eqfr5.as57976.net - 2 | 1696 | 1664 | 59 | 69 | 316 | 59 |
| et-0-0-2-br01-eqam1.as57976.net - 3 | 1671 | 1633 | 59 | 71 | 945 | 62 |
| et-0-0-31-pe02-eqam1.as57976.net - 3 | 1676 | 1639 | 0 | 65 | 214 | 60 |
| 137.221.66.47 - 3 | 1667 | 1628 | 0 | 65 | 214 | 59 |
| 185.60.112.157 - 3 | 1672 | 1634 | 59 | 66 | 201 | 62 |

WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
| 192.168.2.1 - 0 | 1733 | 1733 | 0 | 0 | 1 | 0 |
| loopback2004.med01.dsl.hol.gr - 0 | 1733 | 1733 | 13 | 14 | 35 | 14 |
| 62.38.97.150 - 0 | 1733 | 1733 | 14 | 14 | 35 | 15 |
| 62.38.93.221 - 0 | 1733 | 1733 | 13 | 14 | 36 | 14 |
| ae3-100-ucr.ata.cw.net - 0 | 1733 | 1733 | 14 | 15 | 67 | 15 |
| dtag.dus.cw.net - 0 | 1733 | 1733 | 53 | 54 | 92 | 53 |
| 195.2.21.57 - 0 | 1733 | 1733 | 55 | 56 | 97 | 55 |
| 195.2.27.174 - 0 | 1733 | 1733 | 43 | 45 | 83 | 44 |
| ae19-xcr1.fix.cw.net - 0 | 1733 | 1733 | 51 | 52 | 78 | 52 |
| pr01.eqfr5.blizzardonline.net - 12 | 1186 | 1049 | 52 | 78 | 205 | 53 |
| ae1-br01-eqfr5.as57976.net - 11 | 1206 | 1074 | 59 | 88 | 264 | 60 |
| et-0-0-2-br01-eqam1.as57976.net - 11 | 1226 | 1099 | 59 | 92 | 314 | 60 |
| et-0-0-31-pe02-eqam1.as57976.net - 12 | 1190 | 1054 | 59 | 84 | 209 | 60 |
| 137.221.66.45 - 12 | 1178 | 1039 | 59 | 83 | 209 | 60 |
| 185.60.112.158 - 12 | 1194 | 1059 | 59 | 85 | 207 | 60 |

WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
| 192.168.2.1 - 0 | 2786 | 2786 | 0 | 0 | 2 | 0 |
| loopback2004.med01.dsl.hol.gr - 0 | 2786 | 2786 | 13 | 14 | 40 | 14 |
| 62.38.97.150 - 0 | 2785 | 2785 | 14 | 14 | 40 | 16 |
| 62.38.93.221 - 0 | 2785 | 2785 | 14 | 14 | 38 | 14 |
| ae3-100-ucr.ata.cw.net - 1 | 2782 | 2781 | 13 | 15 | 60 | 14 |
| dtag.dus.cw.net - 0 | 2786 | 2786 | 53 | 55 | 91 | 53 |
| 195.2.21.57 - 0 | 2786 | 2786 | 52 | 55 | 93 | 53 |
| 195.2.27.174 - 0 | 2786 | 2786 | 43 | 44 | 86 | 44 |
| ae19-xcr1.fix.cw.net - 0 | 2785 | 2785 | 52 | 53 | 110 | 53 |
| pr01.eqfr5.blizzardonline.net - 2 | 2646 | 2610 | 52 | 55 | 194 | 186 |
| ae1-br01-eqfr5.as57976.net - 2 | 2656 | 2623 | 0 | 66 | 217 | 190 |
| et-0-0-2-br01-eqpa4.as57976.net - 2 | 2597 | 2553 | 0 | 86 | 4287 | 190 |
| be1-pe01-eqpa4.as57976.net - 2 | 2666 | 2635 | 60 | 64 | 193 | 190 |
| 185.60.114.159 - 2 | 2654 | 2621 | 0 | 65 | 193 | 191 |

If i let it run more than 20 mins the Packet Loss it drops......but after 20-30 mins in game....800-2.5k ms! Just dont tell me about ISP Vodafone...it was fine 2 days ago! i have constantly 46mbps dl, 16ms ping and 4.6 mbps upload...is that an ISP problem?
20/09/2018 15:26Posted by Kiemmaki
Hello Zaraunas,
20/09/2018 15:24Posted by Zaraunas
I would like some response from either companies asap

As i have mentioned earlier already, it seems to be coming down to an issue within the network of an ISP, not just in Greece. We have escalated the data that was provided here but it needs to be solved by them.

Kind regards

_______________________________________
What's your opinion?

https://www.surveymonkey.com/r/Kiemmaki

I know there is no point to spam both you and our ISP iso would you please get in contact with each other and figure something out? It would be greatly appreciated as it will speed things up a lot.
Was told by Blizzard support to post here my WinMTR results... Note I'm playing SC2 and have the same issues (Vodafone Hellas)

Nice format pastebin
https://pastebin.com/rSynSXAH

OR

Raw text
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
| 192.168.2.1 - 0 | 235 | 235 | 0 | 0 | 2 | 0 |
| loopback2004.med01.dsl.hol.gr - 0 | 235 | 235 | 18 | 27 | 310 | 19 |
| 62.38.40.13 - 0 | 235 | 235 | 18 | 24 | 80 | 24 |
| gigaeth02-11.adr00.csw.hol.gr - 0 | 235 | 235 | 18 | 21 | 81 | 20 |
| 62.38.96.150 - 0 | 235 | 235 | 18 | 21 | 79 | 19 |
| ae3-100-ucr.ata.cw.net - 0 | 235 | 235 | 17 | 20 | 79 | 19 |
| dtag.dus.cw.net - 0 | 235 | 235 | 57 | 60 | 100 | 58 |
| 195.2.21.57 - 0 | 235 | 235 | 57 | 61 | 107 | 75 |
| 195.2.27.174 - 0 | 235 | 235 | 46 | 49 | 85 | 47 |
| ae19-xcr1.fix.cw.net - 0 | 235 | 235 | 57 | 61 | 103 | 57 |
| pr01.eqfr5.blizzardonline.net - 30 | 109 | 77 | 186 | 187 | 203 | 187 |
| ae1-br01-eqfr5.as57976.net - 40 | 90 | 54 | 0 | 194 | 212 | 197 |
| et-0-0-2-br01-eqam1.as57976.net - 32 | 104 | 71 | 0 | 198 | 304 | 193 |
| et-0-0-31-pe01-eqam1.as57976.net - 39 | 93 | 57 | 0 | 193 | 205 | 193 |
| 185.60.112.157 - 35 | 98 | 64 | 0 | 195 | 276 | 193 |
|________________________________________________|______|______|______|______|______|______
TRACEROUTE:
traceroute to 2.38.7.29 (2.38.7.29), 15 hops max, 60 byte packets
1 Blizzard Blizzard 0.583 ms 0.672 ms 0.778 ms
2 * * *
3 137.221.66.32 (137.221.66.32) 0.942 ms 0.956 ms 1.077 ms
4 137.221.77.70 (137.221.77.70) 0.711 ms 0.729 ms 0.734 ms
5 137.221.77.34 (137.221.77.34) 0.379 ms 0.555 ms 0.569 ms
6 equinix-paris.xcr1.par.cw.net (195.42.144.20) 2.036 ms 1.627 ms 20.916 ms
7 ae4-xcr1.mlb.cw.net (195.2.25.253) 17.537 ms 17.561 ms 17.670 ms
8 ae0-xcr1.rom.cw.net (195.2.28.226) 26.432 ms 26.463 ms 26.465 ms
9 ae2-xcr1.rom.cw.net (195.89.99.133) 26.924 ms 26.962 ms 26.961 ms
10 * * *
11 * * *
12 * * *
13 * * *
14 * * *
15 * * *

20/09/2018 16:47:02 UTC
--------------------

TRACEROUTE:
traceroute to 2.38.7.29 (2.38.7.29), 15 hops max, 60 byte packets
1 Blizzard Blizzard 0.547 ms 0.641 ms 0.757 ms
2 * * *
3 137.221.66.32 (137.221.66.32) 0.866 ms 2.293 ms 2.314 ms
4 137.221.77.70 (137.221.77.70) 0.689 ms 0.711 ms 0.718 ms
5 137.221.77.34 (137.221.77.34) 0.451 ms 0.485 ms 0.576 ms
6 equinix-paris.xcr1.par.cw.net (195.42.144.20) 0.672 ms 1.059 ms 0.655 ms
7 ae4-xcr1.mlb.cw.net (195.2.25.253) 17.593 ms 17.636 ms 17.825 ms
8 ae0-xcr1.rom.cw.net (195.2.28.226) 27.425 ms 27.466 ms 27.470 ms
9 ae2-xcr1.rom.cw.net (195.89.99.133) 27.002 ms 27.037 ms 27.041 ms
10 * * *
11 * * *
12 * * *
13 * * *
14 * * *
15 * * *

20/09/2018 16:47:03 UTC
--------------------

PING:
PING 2.38.7.29 (2.38.7.29) 56(84) bytes of data.

--- 2.38.7.29 ping statistics ---
4 packets transmitted, 0 received, 100% packet loss, time 3001ms

20/09/2018 16:47:02 UTC
--------------------

PING:
PING 2.38.7.29 (2.38.7.29) 56(84) bytes of data.

--- 2.38.7.29 ping statistics ---
4 packets transmitted, 0 received, 100% packet loss, time 2997ms

20/09/2018 16:47:03 UTC
--------------------

TRACEROUTE:
traceroute to 2.38.7.29 (2.38.7.29), 15 hops max, 60 byte packets
1 gateway Blizzard 0.383 ms 0.379 ms 0.455 ms
2 * * *
3 137.221.66.40 (137.221.66.40) 0.662 ms 0.692 ms 0.694 ms
4 137.221.78.66 (137.221.78.66) 0.900 ms 0.922 ms 0.920 ms
5 137.221.78.32 (137.221.78.32) 0.563 ms 1.211 ms 1.234 ms
6 amsix.xcr1.att.cw.net (80.249.209.144) 2.014 ms 1.190 ms 1.164 ms
7 ae14-xcr1.amd.cw.net (195.2.24.178) 25.004 ms 25.024 ms 25.106 ms
8 ae4-xcr1.fix.cw.net (195.2.28.30) 27.614 ms 27.642 ms 27.750 ms
9 ae8-xcr1.mlb.cw.net (195.2.2.157) 16.163 ms 16.184 ms 16.200 ms
10 ae0-xcr1.rom.cw.net (195.2.28.226) 24.861 ms 24.877 ms 24.797 ms
11 ae2-xcr1.rom.cw.net (195.89.99.133) 24.995 ms 25.183 ms 25.169 ms
12 * * *
13 * * *
14 * * *
15 * * *

20/09/2018 16:47:07 UTC
--------------------

TRACEROUTE:
traceroute to 2.38.7.29 (2.38.7.29), 15 hops max, 60 byte packets
1 gateway Blizzard 0.485 ms 0.487 ms 0.556 ms
2 * * *
3 137.221.66.40 (137.221.66.40) 0.589 ms 0.633 ms 0.653 ms
4 137.221.78.66 (137.221.78.66) 0.884 ms 0.918 ms 0.922 ms
5 137.221.78.32 (137.221.78.32) 0.577 ms 0.619 ms 0.634 ms
6 amsix.xcr1.att.cw.net (80.249.209.144) 1.652 ms 0.944 ms 0.928 ms
7 ae14-xcr1.amd.cw.net (195.2.24.178) 25.075 ms 25.122 ms 25.151 ms
8 ae4-xcr1.fix.cw.net (195.2.28.30) 25.068 ms 25.137 ms 25.269 ms
9 ae8-xcr1.mlb.cw.net (195.2.2.157) 15.990 ms 16.018 ms 16.065 ms
10 ae0-xcr1.rom.cw.net (195.2.28.226) 24.730 ms 24.758 ms 24.729 ms
11 ae2-xcr1.rom.cw.net (195.89.99.133) 25.242 ms 24.926 ms 24.918 ms
12 * * *
13 * * *
14 * * *
15 * * *

20/09/2018 16:47:10 UTC
--------------------

PING:
PING 2.38.7.29 (2.38.7.29) 56(84) bytes of data.

--- 2.38.7.29 ping statistics ---
4 packets transmitted, 0 received, 100% packet loss, time 2999ms

20/09/2018 16:47:08 UTC
--------------------

PING:
PING 2.38.7.29 (2.38.7.29) 56(84) bytes of data.

--- 2.38.7.29 ping statistics ---
4 packets transmitted, 0 received, 100% packet loss, time 3003ms

20/09/2018 16:47:12 UTC
--------------------

MTR:
Start: Thu Sep 20 16:47:03 2018 Blizzard 1.|-- Blizzard 0.0% 10 0.7 0.7 0.6 0.7 0.0
2.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0
3.|-- 137.221.66.32 0.0% 10 0.8 0.8 0.7 0.9 0.0
4.|-- 137.221.77.70 0.0% 10 0.7 0.7 0.7 0.8 0.0
5.|-- 137.221.77.34 0.0% 10 0.6 0.6 0.5 0.8 0.0
6.|-- equinix-paris.xcr1.par.cw.net 0.0% 10 0.9 0.9 0.8 1.0 0.0
7.|-- ae4-xcr1.mlb.cw.net 0.0% 10 17.6 18.1 17.5 19.4 0.5
8.|-- ae0-xcr1.rom.cw.net 0.0% 10 26.5 26.9 26.4 29.7 0.9
9.|-- ae2-xcr1.rom.cw.net 0.0% 10 26.9 26.9 26.8 26.9 0.0
10.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0

20/09/2018 16:47:02 UTC
--------------------

MTR:
Start: Thu Sep 20 16:47:03 2018 Blizzard 1.|-- Blizzard 0.0% 10 0.6 0.6 0.6 0.7 0.0
2.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0
3.|-- 137.221.66.32 0.0% 10 0.8 0.8 0.8 0.9 0.0
4.|-- 137.221.77.70 0.0% 10 0.7 0.8 0.6 2.3 0.5
5.|-- 137.221.77.34 0.0% 10 0.5 0.5 0.4 0.6 0.0
6.|-- equinix-paris.xcr1.par.cw.net 0.0% 10 0.8 2.8 0.8 12.4 4.0
7.|-- ae4-xcr1.mlb.cw.net 0.0% 10 18.6 17.9 17.5 19.5 0.3
8.|-- ae0-xcr1.rom.cw.net 0.0% 10 26.7 26.5 26.4 26.7 0.0
9.|-- ae2-xcr1.rom.cw.net 0.0% 10 27.0 26.9 26.7 27.0 0.0
10.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0

20/09/2018 16:47:03 UTC
--------------------

MTR:
Start: Thu Sep 20 16:47:07 2018 Blizzard 1.|-- gateway 0.0% 10 0.4 0.5 0.4 0.9 0.0
2.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0
3.|-- 137.221.66.40 0.0% 10 0.8 3.0 0.7 20.2 6.0
4.|-- 137.221.78.66 0.0% 10 1.0 2.9 0.8 16.6 4.9
5.|-- 137.221.78.32 0.0% 10 0.7 0.7 0.6 0.9 0.0
6.|-- amsix.xcr1.att.cw.net 0.0% 10 1.1 1.7 1.0 3.6 0.7
7.|-- ae14-xcr1.amd.cw.net 0.0% 10 25.0 25.3 25.0 26.8 0.3
8.|-- ae4-xcr1.fix.cw.net 0.0% 10 26.9 27.2 25.1 43.8 5.8
9.|-- ae8-xcr1.mlb.cw.net 0.0% 10 16.1 18.7 16.0 42.2 8.2
10.|-- ae0-xcr1.rom.cw.net 0.0% 10 24.9 25.0 24.8 25.1 0.0
11.|-- ae2-xcr1.rom.cw.net 0.0% 10 25.2 25.3 25.1 25.5 0.0
12.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0

20/09/2018 16:47:07 UTC
--------------------

MTR:
Start: Thu Sep 20 16:47:08 2018 Blizzard 1.|-- gateway 0.0% 10 0.4 0.4 0.3 0.8 0.0
2.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0
3.|-- 137.221.66.40 0.0% 10 0.7 1.7 0.6 4.9 1.2
4.|-- 137.221.78.66 0.0% 10 1.2 1.0 0.8 1.6 0.0
5.|-- 137.221.78.32 0.0% 10 0.8 0.9 0.7 1.8 0.0
6.|-- amsix.xcr1.att.cw.net 0.0% 10 1.0 1.1 1.0 1.2 0.0
7.|-- ae14-xcr1.amd.cw.net 0.0% 10 25.0 25.6 25.0 28.2 0.8
8.|-- ae4-xcr1.fix.cw.net 0.0% 10 25.2 26.3 25.2 32.6 2.2
9.|-- ae8-xcr1.mlb.cw.net 0.0% 10 17.5 16.8 16.0 21.5 1.6
10.|-- ae0-xcr1.rom.cw.net 0.0% 10 24.9 24.9 24.8 24.9 0.0
11.|-- ae2-xcr1.rom.cw.net 0.0% 10 25.2 25.2 25.0 25.4 0.0
12.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0

20/09/2018 16:47:08 UTC
--------------------
At this point shouldn't there be a communication between Blizzard and Vodafone on a higher and more official level in order to fix the problem? After all we're not talking about a few random cases but a significant number of people all facing the same exact problem with the same exact provider at the exact same time. Us calling individually the ISP and complaining doesn't seem to do anything meaningful and even if the problem is not from Blizzards' side, an answer basically saying "it's not our problem, sort it out however you can with your ISP" just doesn't cut it.
Same thing been happening to me since reset yesterday. It does look it's an issue on Blizz's side since I'm getting issues ONLY with Blizzard products (I actually logged in/played another MMO while waiting for my character to be connected)

I opened a ticket and the GM kindly suggested that I post my WinMTR results on this thread, which means they are at least aware of the issue.

1st

|------------------------------------------------------------------------------------------|
| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
| 192.168.1.1 - 0 | 356 | 356 | 1 | 2 | 37 | 1 |
| loopback2004.med01.dsl.hol.gr - 0 | 356 | 356 | 35 | 40 | 177 | 38 |
| 62.38.40.13 - 0 | 356 | 356 | 34 | 42 | 188 | 36 |
| gigaeth02-11.adr00.csw.hol.gr - 0 | 356 | 356 | 34 | 39 | 187 | 35 |
| 62.38.96.150 - 0 | 356 | 356 | 34 | 37 | 163 | 36 |
| ae3-100-ucr.ata.cw.net - 0 | 356 | 356 | 34 | 40 | 156 | 37 |
| dtag.dus.cw.net - 0 | 356 | 356 | 73 | 79 | 226 | 76 |
| 195.2.21.57 - 0 | 356 | 356 | 73 | 79 | 202 | 75 |
| 195.2.27.174 - 0 | 356 | 356 | 63 | 69 | 196 | 63 |
| ae19-xcr1.fix.cw.net - 0 | 356 | 356 | 73 | 77 | 198 | 76 |
| pr01.eqfr5.blizzardonline.net - 0 | 356 | 356 | 73 | 80 | 204 | 75 |
| ae1-br01-eqfr5.as57976.net - 0 | 356 | 356 | 80 | 98 | 404 | 81 |
| et-0-0-2-br01-eqam1.as57976.net - 0 | 356 | 356 | 79 | 95 | 295 | 80 |
| et-0-0-31-pe02-eqam1.as57976.net - 0 | 356 | 356 | 79 | 84 | 205 | 81 |
| 137.221.66.47 - 0 | 356 | 356 | 79 | 83 | 200 | 80 |
| 185.60.112.157 - 0 | 356 | 356 | 80 | 86 | 233 | 81 |
|________________________________________________|______|______|______|______|______|______|
WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

2nd

|------------------------------------------------------------------------------------------|
| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
| 192.168.1.1 - 0 | 141 | 141 | 1 | 3 | 138 | 2 |
| loopback2004.med01.dsl.hol.gr - 0 | 141 | 141 | 35 | 42 | 184 | 37 |
| 62.38.40.13 - 0 | 141 | 141 | 34 | 39 | 173 | 36 |
| gigaeth02-11.adr00.csw.hol.gr - 0 | 141 | 141 | 36 | 41 | 176 | 38 |
| 62.38.96.150 - 0 | 141 | 141 | 34 | 37 | 173 | 35 |
| ae3-100-ucr.ata.cw.net - 0 | 141 | 141 | 35 | 39 | 176 | 39 |
| dtag.dus.cw.net - 0 | 141 | 141 | 73 | 77 | 222 | 81 |
| 195.2.21.57 - 0 | 141 | 141 | 74 | 80 | 218 | 76 |
| 195.2.27.174 - 0 | 141 | 141 | 63 | 69 | 214 | 64 |
| ae19-xcr1.fix.cw.net - 0 | 141 | 141 | 73 | 77 | 211 | 73 |
| pr01.eqfr5.blizzardonline.net - 0 | 141 | 141 | 73 | 79 | 218 | 80 |
| ae1-br01-eqfr5.as57976.net - 0 | 141 | 141 | 80 | 89 | 252 | 82 |
| et-0-0-2-br01-eqam1.as57976.net - 0 | 141 | 141 | 81 | 88 | 220 | 84 |
| et-0-0-31-pe02-eqam1.as57976.net - 0 | 141 | 141 | 80 | 86 | 222 | 82 |
| 185.60.112.158 - 0 | 141 | 141 | 80 | 83 | 222 | 83 |
|________________________________________________|______|______|______|______|______|______|
WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

3rd

|------------------------------------------------------------------------------------------|
| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
| 192.168.1.1 - 0 | 174 | 174 | 1 | 3 | 143 | 5 |
| loopback2004.med01.dsl.hol.gr - 0 | 174 | 174 | 34 | 41 | 213 | 35 |
| 62.38.40.13 - 0 | 174 | 174 | 34 | 41 | 171 | 37 |
| gigaeth02-11.adr00.csw.hol.gr - 0 | 174 | 174 | 34 | 38 | 174 | 36 |
| 62.38.96.150 - 1 | 171 | 170 | 34 | 37 | 166 | 35 |
| ae3-100-ucr.ata.cw.net - 0 | 174 | 174 | 33 | 38 | 177 | 37 |
| dtag.dus.cw.net - 0 | 174 | 174 | 73 | 78 | 212 | 76 |
| 195.2.21.57 - 0 | 174 | 174 | 73 | 77 | 217 | 77 |
| 195.2.27.174 - 0 | 174 | 174 | 62 | 67 | 207 | 63 |
| ae19-xcr1.fix.cw.net - 0 | 174 | 174 | 73 | 77 | 212 | 75 |
| pr01.eqfr5.blizzardonline.net - 0 | 174 | 174 | 73 | 78 | 215 | 79 |
| ae1-br01-eqfr5.as57976.net - 2 | 163 | 160 | 83 | 89 | 216 | 84 |
| et-0-0-2-br01-eqpa4.as57976.net - 2 | 155 | 152 | 81 | 177 | 4399 | 82 |
| be1-pe01-eqpa4.as57976.net - 1 | 171 | 170 | 83 | 86 | 101 | 84 |
| 185.60.114.159 - 0 | 174 | 174 | 81 | 86 | 224 | 82 |
|________________________________________________|______|______|______|______|______|______|
WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

I do hope this issue is resolved soon!

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