Faction change not working

Customer Support
Hello,

Yesterday 22:00 ish, I set a faction transfer for my warlock, all it's done since is duplicate my character with a more binaric name and not given me the faction change flag.

Can someone look into this please, its been nearly 12 hours.

Kind regards,
It can take up to 24 hours for payment to fully clear. If after that time it's still not working, then you will need to contact Support. (Also don't try to log into the character as that will delay things).
I cant use Faction change.

You have no characters on this account.

If you believe this is an error, please select your realm.
While I appreciate that I should allow for 24 hours, is it possible someone could explain to me why my character has duplicated with a half numerical name?

This isn't the first time this has happened if I am entirely honest, It's happened with a druid years ago, sometimes the process is instant or within the hour, other times it's like this. Is it related to the popularity/congestion of the service? or is it a bug?
14/11/2018 11:10Posted by Titanguard
is it possible someone could explain to me why my character has duplicated with a half numerical name?

That seems to be part of the process but I don't know how it works so can't explain why.
14/11/2018 12:56Posted by Ananda
14/11/2018 11:10Posted by Titanguard
is it possible someone could explain to me why my character has duplicated with a half numerical name?

That seems to be part of the process but I don't know how it works so can't explain why.


Thanks for getting back to me anyway, it’s my first time using this service so I appreciate the speed of it.

Kind regards,
Hey Titanguard,

Ananda covered your questions already, just wanted to add that you can check the status of your order on your Order History page as well. :)

@Nixita:
Have you tried using the option towards the bottom of that page, to select your realm manually and see if your characters show up?
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14/11/2018 17:00Posted by Nenyasqi
Hey Titanguard,

Ananda covered your questions already, just wanted to add that you can check the status of your order on your https://eu.battle.net/account/management/orders.html" class="bml-link-url2">Order History page</a> as well. :)

@Nixita:
Have you tried using the option towards the bottom of that page, to select your realm manually and see if your characters show up?
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Heya Nenyasqi,

So I checked my character very recently nearly 29 hours after completing the faction transfer request for my warlock, and the character is still duplicated, the process is complete on the service window, and the flag for faction change has not appeared.

Could someone please look into this? I cannot use the character until the transfer is listed as complete, and I would appreciate being allowed to go onto the further difficult task of finding a new alliance race for her.

Many thanks,
king regards,
As it's over 24 hours it looks as though there must be some problem with the payment. You'll need to contact Support directly as private money stuff can't be done in an open forum.

If you go here - https://eu.battle.net/support/en/help/product/wow/166/167/channels - phone call back or live chat should be available a bit later and things can be solved much more quickly than making a ticket.
I can confirm the money was taken from my account, this isn't the first time I've had this similar issue with previous characters - where its taken days to sort things out and I've had to make a support ticket.

I will still contact support directly, but if anyone has a suggestion feel free, as payment has been taken.
Ok, so on further inspection:

> My order history shows the process as complete
> When I go into the faction change menu, it shows it as pending
> It appears blizzard has also not taken the balance from my blizzard balance to pay for the service

So not only is my character still locked, I cannot fix the issue due to not being able to faction change, and I also have the problem of not being able to get blizzard to take the balance.

This is incredibly confusing.
Thank you for checking that Titanguard. Please do contact support directly to have that looked into.
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