Gift Mount - Urgent Issue

Customer Support
Hello

I have bought a gift mount to a friend and he has just received the code and redeemed it.

Issue is that he cannot see the mount ingame.. He tried to shut down the game and restart it again but same problem

Should he wait a moment until he can see it ingame ?

Thanks a lot for your swift reply !
Custom addons might cause issues so tell your friend try disabling addons. If that fails then he should try clearing all addons and their settings.

The store mounts should show up top of the mount window in a "gift wrap" you need to unwrap before you can actually use them.
07/11/2018 22:01Posted by Grelier
Custom addons might cause issues so tell your friend try disabling addons. If that fails then he should try clearing all addons and their settings.

The store mounts should show up top of the mount window in a "gift wrap" you need to unwrap before you can actually use them.


Ok thank you .. we will try the addon thing .. hope it will work

Thanks again
07/11/2018 22:07Posted by Avestita
07/11/2018 22:01Posted by Grelier
Custom addons might cause issues so tell your friend try disabling addons. If that fails then he should try clearing all addons and their settings.

The store mounts should show up top of the mount window in a "gift wrap" you need to unwrap before you can actually use them.


Ok thank you .. we will try the addon thing .. hope it will work

Thanks again


Still.. didn't work ..
Please do not open duplicate threads: https://eu.battle.net/forums/en/wow/topic/17624623486
Locking as a duplicate thread.
______________________________________________________
Have a few seconds to spare? Let me know how I'm doing!
https://www.surveymonkey.com/r/Nenyasqi

Join the Conversation

Return to Forum