Battle for Azeroth Pre-Patch - Common Issues [19.07.]

Customer Support
Patch Notes ★ Known issues (TBA) ★ Hotfixes

The Battle for Azeroth Pre-Patch is live! We'd like to cover some common issues you might run into.

Here's what you are contacting us about the most right now:
  • Gameplay: Didn't receive expected loot in Mythic Cache
    KNOWN ISSUE: Due to changes to the Mythic+ system in Battle for Azeroth, players will not receive their normal Mythic Cache loot and keystone this week. As this was unintended, we will be providing 1000 Wakening Essence as well as a Level 2 Keystone in the Mythic Cache for those who qualified for loot in the previous week. Our sincerest apologies for the inconvenience!
  • Boosted character did not get professions boosted
    NOT A BUG: With the Battle for Azeroth profession changes, this service no longer provides any boosts to the selected professions.
  • Tech: Fullscreen mode unavailable
    NOT A BUG: For compatibility reasons, the option to play in fullscreen has been removed from the game. Players may choose between playing in either windowed or fullscreen (windowed) mode.
  • Gameplay: Stuck on Honor level 1
    KNOWN ISSUE: If your Honor level is not updating correctly, you should relog to the affected character(s) to update your Honor level.
  • Gameplay: Gelkis and Magram reputation
    UNDER INVESTIGATION: Unable to gain Gelkis and Magram reputation, if the quest chain was completed before the patch.

Please report any additional suspected bugs using the "Submit Bug" option in the ingame support portal

You can also follow us on Twitter at @BlizzardCSEU_EN for all service status updates.

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