Pings Altissimos

Suporte Técnico
Descrição do problema: - pings de 200 e 400 ms
Jogos afectados: World of Warcraft
Data e hora do problema: exemplo: desde 1/09/2016, a qualquer hora do dia
ISP: exemplo: NOS
Tipo de ligação: Fibra
Cidade e País: exemplo: Portalegre Portugal.
Trace Route (criado enquanto o problema ocorre) :
Tracing route to 185.60.112.157 over a maximum of 30 hops

1 <1 ms <1 ms <1 ms zonhub.home [192.168.1.1]
2 8 ms 8 ms 8 ms sbs1bbng001.netcabo.net [212.113.187.174]
3 9 ms 9 ms 9 ms 10.255.51.153
4 11 ms 10 ms 10 ms 10.255.48.74
5 10 ms 9 ms 9 ms ix-xe-0-3-2-0.tcore2.PV9-Lisbon.as6453.net [80.231.159.69]
6 47 ms 47 ms 47 ms if-ae-7-2.tcore2.WV6-Madrid.as6453.net [80.231.159.30]
7 46 ms 47 ms 47 ms if-ae-11-2.tcore1.WV6-Madrid.as6453.net [80.231.91.65]
8 46 ms 46 ms 46 ms if-ae-5-2.tcore2.WYN-Marseille.as6453.net [80.231.200.5]
9 46 ms 46 ms 46 ms if-ae-2-2.tcore1.WYN-Marseille.as6453.net [80.231.217.1]
10 49 ms 47 ms 46 ms if-ae-8-1600.tcore1.PYE-Paris.as6453.net [80.231.217.6]
11 47 ms 46 ms 46 ms if-ae-2-2.tcore1.PVU-Paris.as6453.net [80.231.154.17]
12 49 ms 46 ms 46 ms 80.231.153.66
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * BLIZZARD-EN.ear2.Paris1.Level3.net [212.73.205.158] reports: Destination net unreachable.

Trace complete.

Pathping (criado enquanto o problema ocorre) :
Tracing route to 185.60.112.157 over a maximum of 30 hops

0 DESKTOP-EN68074.home [192.168.1.64]
1 zonhub.home [192.168.1.1]
2 sbs1bbng001.netcabo.net [212.113.187.174]
3 10.255.51.153
4 10.255.48.74
5 ix-xe-0-3-2-0.tcore2.PV9-Lisbon.as6453.net [80.231.159.69]
6 if-ae-7-2.tcore2.WV6-Madrid.as6453.net [80.231.159.30]
7 if-ae-11-2.tcore1.WV6-Madrid.as6453.net [80.231.91.65]
8 if-ae-5-2.tcore2.WYN-Marseille.as6453.net [80.231.200.5]
9 if-ae-2-2.tcore1.WYN-Marseille.as6453.net [80.231.217.1]
10 if-ae-8-1600.tcore1.PYE-Paris.as6453.net [80.231.217.6]
11 if-ae-2-2.tcore1.PVU-Paris.as6453.net [80.231.154.17]
12 80.231.153.66
13 * * *
Computing statistics for 300 seconds...
Source to Here This Node/Link
Hop RTT Lost/Sent = Pct Lost/Sent = Pct Address
0 DESKTOP-EN68074.home [192.168.1.64]
0/ 100 = 0% |
1 0ms 0/ 100 = 0% 0/ 100 = 0% zonhub.home [192.168.1.1]
0/ 100 = 0% |
2 8ms 0/ 100 = 0% 0/ 100 = 0% sbs1bbng001.netcabo.net [212.113.187.174]
0/ 100 = 0% |
3 8ms 0/ 100 = 0% 0/ 100 = 0% 10.255.51.153
0/ 100 = 0% |
4 10ms 0/ 100 = 0% 0/ 100 = 0% 10.255.48.74
0/ 100 = 0% |
5 9ms 0/ 100 = 0% 0/ 100 = 0% ix-xe-0-3-2-0.tcore2.PV9-Lisbon.as6453.net [80.231.159.69]
0/ 100 = 0% |
6 22ms 0/ 100 = 0% 0/ 100 = 0% if-ae-7-2.tcore2.WV6-Madrid.as6453.net [80.231.159.30]
0/ 100 = 0% |
7 22ms 0/ 100 = 0% 0/ 100 = 0% if-ae-11-2.tcore1.WV6-Madrid.as6453.net [80.231.91.65]
0/ 100 = 0% |
8 36ms 0/ 100 = 0% 0/ 100 = 0% if-ae-5-2.tcore2.WYN-Marseille.as6453.net [80.231.200.5]
0/ 100 = 0% |
9 36ms 0/ 100 = 0% 0/ 100 = 0% if-ae-2-2.tcore1.WYN-Marseille.as6453.net [80.231.217.1]
0/ 100 = 0% |
10 45ms 0/ 100 = 0% 0/ 100 = 0% if-ae-8-1600.tcore1.PYE-Paris.as6453.net [80.231.217.6]
0/ 100 = 0% |
11 46ms 0/ 100 = 0% 0/ 100 = 0% if-ae-2-2.tcore1.PVU-Paris.as6453.net [80.231.154.17]
100/ 100 =100% |
12 --- 100/ 100 =100% 0/ 100 = 0% 80.231.153.66

Trace complete.

Relatório MTR (criado enquanto o problema ocorre):
MTR:
HOST: Blizzard Loss% Snt Last Avg Best Wrst StDev
1. Blizzard 0.0% 10 0.5 0.5 0.3 0.7 0.1
2. ??? 100.0 10 0.0 0.0 0.0 0.0 0.0
3. 37.244.10.102 0.0% 10 0.9 2.3 0.9 3.3 0.7
4. 37.244.10.34 0.0% 10 1.1 1.9 0.8 3.4 1.0
5. ??? 100.0 10 0.0 0.0 0.0 0.0 0.0

01/09/2016 19:45:23 UTC
--------------------

MTR:
HOST: Blizzard Loss% Snt Last Avg Best Wrst StDev
1. Blizzard 0.0% 10 0.3 0.4 0.3 0.6 0.1
2. ??? 100.0 10 0.0 0.0 0.0 0.0 0.0
3. 37.244.10.102 0.0% 10 0.9 2.1 0.9 3.6 1.1
4. 37.244.10.34 0.0% 10 0.9 1.3 0.8 2.3 0.6
5. ??? 100.0 10 0.0 0.0 0.0 0.0 0.0

01/09/2016 19:45:23 UTC
--------------------

MTR:
HOST: Blizzard Loss% Snt Last Avg Best Wrst StDev
1. Blizzard 0.0% 10 0.5 0.6 0.5 0.6 0.0
2. ??? 100.0 10 0.0 0.0 0.0 0.0 0.0
3. 37.244.9.102 0.0% 10 0.6 0.6 0.5 0.6 0.0
4. 24.105.31.34 0.0% 10 10.8 11.0 10.8 12.0 0.4
5. 24.105.31.36 0.0% 10 13.5 12.4 10.8 14.0 1.0
6. 37.244.10.32 20.0% 10 20.6 20.5 18.6 23.5 1.4
7. ??? 100.0 10 0.0 0.0 0.0 0.0 0.0

01/09/2016 19:45:23 UTC
--------------------

MTR:
HOST: Blizzard Loss% Snt Last Avg Best Wrst StDev
1. Blizzard 0.0% 10 0.5 0.6 0.5 0.8 0.1
2. ??? 100.0 10 0.0 0.0 0.0 0.0 0.0
3. 37.244.9.102 0.0% 10 0.7 0.7 0.7 0.7 0.0
4. 24.105.31.34 0.0% 10 11.0 11.1 10.9 12.3 0.4
5. 24.105.31.36 0.0% 10 10.9 11.8 10.9 12.4 0.6
6. 37.244.10.32 0.0% 10 20.3 21.0 18.5 23.5 1.6
7. ??? 100.0 10 0.0 0.0 0.0 0.0 0.0

01/09/2016 19:45:23 UTC
--------------------
Mesma situaçao começou agora mesmo 200-400ms
01/09/2016 19:52Citação de Ydnas
6. 37.244.10.32 20.0% 10 20.6 20.5 18.6 23.5 1.4

Está com perda de pacotes como evidenciado aqui. Por favor entre em contacto com o seu ISP e providencie estes testes.

01/09/2016 20:30Citação de Lvazquez
Mesma situaçao começou agora mesmo 200-400ms

Por favor crie o seu próprio tópico e responda com a seguinte informação:

  • Detalhes do problema :
  • Data/hora quando o problema começou :
  • Cidade e país :
  • ISP :
  • Tipo de Ligação :
  • Trace Route (criado enquanto o problema ocorre) :
  • Pathping (criado enquanto o problema ocorre) :
  • Relatório MTR (criado enquanto o problema ocorre) :


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