Battle.net app offline

Suporte Técnico
Boas.

Já há umas semanas para cá tem acontecido não conseguir logar através da battle.net app nem pelo próprio .exe. As datas têm coincidido com os problemas que os utilizadores turcos têm tido também com a battle.net app.

Não criei um tópico mais cedo porque não vi mais ninguém em Portugal a ter estes problemas mas, como estou conectando a partir da Madeira, penso que isto não está a afectar os utilizadores continentais.

Details of issue : Battle.net app offline
When does the issue occur? : A partir das 17:30
City and country : Funchal, Madeira
ISP : NOS Madeira
Connection type : por cabo

Trace Route :

Tracing route to 185.60.112.157 over a maximum of 30 hops

1 <1 ms <1 ms <1 ms router.home [192.168.1.1]
2 6 ms 7 ms 7 ms 10.211.128.1
3 9 ms 10 ms 7 ms 213.190.198.33
4 8 ms 7 ms 7 ms 213.190.192.105
5 36 ms 38 ms 42 ms 10.255.26.229
6 * * * Request timed out.
7 * * * Request timed out.
8 * * * Request timed out.
9 70 ms 67 ms 60 ms be2425.rcr21.par05.atlas.cogentco.com [130.117.3.206]
10 58 ms 56 ms 58 ms te0-0-0-1.nr11.b034382-0.par05.atlas.cogentco.com [154.25.6.2]
11 63 ms 60 ms 67 ms blizzard.demarc.cogentco.com [149.6.166.5]
12 84 ms 65 ms 71 ms 37.244.9.35
13 67 ms 66 ms 65 ms 24.105.31.54
14 66 ms 66 ms 66 ms 37.244.10.103
15 67 ms 76 ms 65 ms 185.60.112.157

Trace complete.

Pathping :

Tracing route to 185.60.112.157 over a maximum of 30 hops

0 DESKTOP-IU1C9RH.home [192.168.1.9]
1 router.home [192.168.1.1]
2 10.211.128.1
3 213.190.198.33
4 213.190.192.105
5 10.255.26.229
6 * * *
Computing statistics for 125 seconds...
Source to Here This Node/Link
Hop RTT Lost/Sent = Pct Lost/Sent = Pct Address
0 DESKTOP-IU1C9RH.home [192.168.1.9]
0/ 100 = 0% |
1 0ms 0/ 100 = 0% 0/ 100 = 0% router.home [192.168.1.1]
0/ 100 = 0% |
2 7ms 99/ 100 = 99% 99/ 100 = 99% 10.211.128.1
0/ 100 = 0% |
3 8ms 0/ 100 = 0% 0/ 100 = 0% 213.190.198.33
100/ 100 =100% |
4 --- 100/ 100 =100% 0/ 100 = 0% 213.190.192.105
0/ 100 = 0% |
5 --- 100/ 100 =100% 0/ 100 = 0% 10.255.26.229

Trace complete.

MTR Report

MTR:
HOST: Blizzard Loss% Snt Last Avg Best Wrst StDev
1. Blizzard 0.0% 10 0.7 0.6 0.5 0.7 0.1
2. ??? 100.0 10 0.0 0.0 0.0 0.0 0.0
3. 37.244.9.102 0.0% 10 0.7 0.7 0.6 0.8 0.1
4. 37.244.9.34 0.0% 10 0.6 0.7 0.6 0.8 0.1
5. te0-0-1-1.nr11.b034382-0.par05.atlas.cogentco.com 0.0% 10 1.0 0.9 0.8 1.0 0.1
6. te0-0-0-6.rcr21.par05.atlas.cogentco.com 0.0% 10 1.0 1.0 0.9 1.0 0.0
7. be2425.ccr42.par01.atlas.cogentco.com 0.0% 10 1.7 1.6 1.4 2.7 0.4
8. be2423.ccr22.bio02.atlas.cogentco.com 0.0% 10 13.9 13.9 13.7 15.1 0.4
9. be2393.rcr21.opo01.atlas.cogentco.com 0.0% 10 28.1 28.0 27.9 28.1 0.1
10. nos-comunicacoes.demarc.cogentco.com 0.0% 10 27.7 28.0 27.7 28.2 0.2
11. ??? 100.0 10 0.0 0.0 0.0 0.0 0.0
12. FUN1SRIP001.nosmadeira.net 0.0% 10 52.1 50.9 49.6 52.7 1.3
13. 213.190.198.3 0.0% 10 49.0 49.1 49.0 49.6 0.2
14. ??? 100.0 10 0.0 0.0 0.0 0.0 0.0

24/01/2017 22:47:48 UTC
--------------------

MTR:
HOST: Blizzard Loss% Snt Last Avg Best Wrst StDev
1. Blizzard 0.0% 10 0.6 0.6 0.5 0.7 0.1
2. ??? 100.0 10 0.0 0.0 0.0 0.0 0.0
3. 37.244.9.102 0.0% 10 0.7 0.6 0.6 0.7 0.0
4. 37.244.9.34 0.0% 10 0.8 0.8 0.6 1.9 0.4
5. te0-0-1-1.nr11.b034382-0.par05.atlas.cogentco.com 0.0% 10 0.7 0.9 0.7 1.0 0.1
6. te0-0-0-6.rcr21.par05.atlas.cogentco.com 0.0% 10 1.0 1.1 0.9 2.1 0.4
7. be2425.ccr42.par01.atlas.cogentco.com 0.0% 10 1.5 1.5 1.4 1.6 0.1
8. be2423.ccr22.bio02.atlas.cogentco.com 0.0% 10 13.7 13.8 13.7 13.9 0.1
9. be2393.rcr21.opo01.atlas.cogentco.com 0.0% 10 27.8 27.9 27.8 28.1 0.1
10. nos-comunicacoes.demarc.cogentco.com 0.0% 10 27.9 28.0 27.8 28.3 0.2
11. ??? 100.0 10 0.0 0.0 0.0 0.0 0.0
12. FUN1SRIP001.nosmadeira.net 0.0% 10 53.4 50.6 49.6 53.4 1.5
13. 213.190.198.3 0.0% 10 49.1 49.1 49.0 49.5 0.1
14. ??? 100.0 10 0.0 0.0 0.0 0.0 0.0

24/01/2017 22:47:48 UTC
--------------------

MTR:
HOST: Blizzard Loss% Snt Last Avg Best Wrst StDev
1. Blizzard 0.0% 10 0.2 0.7 0.2 3.4 1.0
2. ??? 100.0 10 0.0 0.0 0.0 0.0 0.0
3. 37.244.10.100 0.0% 10 0.8 0.8 0.8 0.9 0.0
4. 37.244.10.32 0.0% 10 1.0 1.2 0.8 2.2 0.5
5. te0-0-0-9.rcr21.b021535-1.ams03.atlas.cogentco.com 0.0% 10 0.8 0.9 0.8 1.2 0.1
6. be2322.ccr41.ams03.atlas.cogentco.com 0.0% 10 1.2 1.4 1.1 2.5 0.4
7. be12265.ccr41.par01.atlas.cogentco.com 0.0% 10 10.4 10.6 10.4 10.8 0.1
8. be2475.ccr21.bio02.atlas.cogentco.com 0.0% 10 24.7 23.4 23.2 24.7 0.4
9. be2392.rcr21.opo01.atlas.cogentco.com 0.0% 10 37.3 37.3 37.2 37.4 0.1
10. nos-comunicacoes.demarc.cogentco.com 0.0% 10 37.4 37.3 37.1 37.6 0.1
11. ??? 100.0 10 0.0 0.0 0.0 0.0 0.0
12. FUN1SRIP002.nosmadeira.net 0.0% 10 62.7 64.7 61.7 72.6 3.4
13. 213.190.198.35 0.0% 10 60.1 60.9 58.5 66.5 2.8
14. ??? 100.0 10 0.0 0.0 0.0 0.0 0.0

24/01/2017 22:47:48 UTC
--------------------

MTR:
HOST: Blizzard Loss% Snt Last Avg Best Wrst StDev
1. Blizzard 0.0% 10 0.4 0.4 0.3 0.6 0.1
2. ??? 100.0 10 0.0 0.0 0.0 0.0 0.0
3. 37.244.10.100 0.0% 10 0.7 0.8 0.7 1.0 0.1
4. 37.244.10.32 0.0% 10 1.9 1.1 0.8 1.9 0.4
5. te0-0-0-9.rcr21.b021535-1.ams03.atlas.cogentco.com 0.0% 10 0.8 0.9 0.8 1.1 0.1
6. be2322.ccr41.ams03.atlas.cogentco.com 0.0% 10 1.2 1.4 1.1 3.2 0.6
7. be12265.ccr41.par01.atlas.cogentco.com 0.0% 10 10.8 10.7 10.4 10.9 0.2
8. be2475.ccr21.bio02.atlas.cogentco.com 0.0% 10 23.2 23.3 23.1 23.4 0.1
9. be2392.rcr21.opo01.atlas.cogentco.com 0.0% 10 37.4 37.3 37.2 37.6 0.1
10. nos-comunicacoes.demarc.cogentco.com 0.0% 10 37.3 37.3 37.1 37.5 0.1
11. ??? 100.0 10 0.0 0.0 0.0 0.0 0.0
12. FUN1SRIP002.nosmadeira.net 0.0% 10 61.8 64.9 61.3 71.6 3.3
13. 213.190.198.35 0.0% 10 59.3 60.6 58.5 66.6 3.0
14. ??? 100.0 10 0.0 0.0 0.0 0.0 0.0

24/01/2017 22:47:48 UTC
--------------------
Bom dia Sengchou,

24/01/2017 22:51Citação de Sengchou
2 7ms 99/ 100 = 99% 99/ 100 = 99% 10.211.128.1
0/ 100 = 0% |

Está a ter perdas de pacotes. Recomendo que contacte o seu ISP.

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