BLZBNTBTS00000052

Updated: 1 year ago
Article ID: 13372
Product:

Common Problems

Failed to download a required update. Please check your internet connection and try again.
BLZBNTBTS00000052

This error is usually caused by an unstable internet connection or a third-party program that is blocking access. Follow the steps below to resolve the issue.

  1. If you're using a wireless connection, optimize your internet connection to rule out a connection issue.
  2. Try closing background applications to resolve any software conflicts.
  3. Configure your security software's exception list to allow Blizzard applications to run.
  4. Run a security scan to remove any viruses or malware infections.

Tried everything here?

If you have tried these steps and still require assistance, visit our Technical Support Forums (World of Warcraft) (StarCraft II) (Diablo III) (Hearthstone) (Heroes of the Storm) (Overwatch) or contact us.