Common Problems
The Battle.net desktop app is unable to connect because of a corrupted login file. Follow the steps below to resolve the issue.
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Try closing background applications to resolve any software conflicts.
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Configure your security software's exception list to allow Blizzard applications to run.
Advanced Troubleshooting
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Disable any proxies that may interfere with the login module.
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Check your network configuration to find any issues with your firewall, router, or port settings.
- If you're playing on a public or corporate network, network policies and other security settings may interfere with log in files. Try connecting from a different network to see if the issue is resolved.
Tried everything here?
If the steps above did not resolve your problem, visit our Technical Support forum or contact us.
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