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BLZBNTBTS00000032

Updated: 5 months ago
Article ID: 27584
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Common Problems

Failed to create a required directory. Please make sure you are running this program as an administrator and try again.
BLZBNTBTS00000032

This error is usually caused when a permissions issue or another program prevents the Battle.net Launcher from creating a folder on your computer. Follow the steps below to resolve the error.

Windows

  1. Try closing background applications to resolve any software conflicts.
  2. Configure your security software's exception list to allow Blizzard applications to run.
  3. Try creating a new administrator account to resolve permissions issues.

Mac

  1. Try closing background applications to resolve any software conflicts.
  2. Configure your security software's exception list to allow Blizzard applications to run.
  3. Try creating a new administrator account to resolve permissions issues.
Advanced Troubleshooting
  1. Repair Disk Permissions to resolve any permission conflicts with logon modules.

Tried everything here?

If you have tried these steps and still require assistance, visit our Technical Support Forums (World of Warcraft) (StarCraft II) (Diablo III) (Hearthstone) (Heroes of the Storm) (Overwatch) or contact us.

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