Hearthstone Shop Waiting for Authorization

Updated: 2 days ago
Article ID: 10458
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Common Problems

Can't make purchases in Hearthstone due to store "Waiting for Authorization."

This error appears when you have a purchase in progress on another device. Follow the steps below to resolve the error.

  1. Log in to Hearthstone on the device you first attempted the transaction
  2. Log out from Hearthstone again
    • Make sure you use the Logout option from the game menu, as just closing the app won't be enough
    • For Android devices, use Switch Account, which will log you out
  3. Restart the device
  4. Launch Hearthstone
  5. Remain at the Waiting for Authorization screen until the transaction completes—this can take up to 20 minutes

Tried everything here?

If you have tried these steps and still require assistance, please visit our Technical Support Forum or contact us.

Note: Please wait at least 30 minutes after you've placed the order before contacting us. The order may still be processing, but 30 minutes will make sure it has timed out and allow us to modify it.