Can't Promote a Character to an Officer Rank

Updated: 3 weeks ago
Article ID: 11673
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Common Problems

I can't promote one of my guild members to officer, even though he says he has an authenticator.
 

If your guild has the authenticator requirement enabled for promotion to officer rank, certain requirements must be met before a guild member can be promoted:

  • The account must have had an authenticator for 7 full days before they can be promoted.
    • This timer starts with the first login for that character after the authenticator is added.
  • The character must also have been in the guild for 7 days before they can be promoted
Once these requirements are met, the guild leader will be able to promote the character.