Missing Hearthstone Cards

Updated: 5 days ago
Article ID: 12433
Relevant Games:

Common Problems

  • I lost my cards.
  • I just got a legendary and now it's missing. I know I didn't disenchant it.
  • Opened seasonal rewards and can't find the cards in my deck.

If you are missing one or more cards from your collection, try the following:

  1. Log out of your Blizzard account and back in again
    • Confirm you are signed in to the correct account
    • Ensure you are playing in the correct region
  2. Check your Collection filters using the button at the bottom left of the My Collection screen
    • Select All Cards to make sure no cards are filtered from view 
  3. Recently rewarded packs or cards may take a while to show up in the collection. Please allow up to 72 hours for the cards to show up
If you are still unable to locate the card please contact Customer Support