Common Problems
- I lost my cards.
- I just got a legendary and now it's missing. I know I didn't disenchant it.
- Opened seasonal rewards and can't find the cards in my deck.
Be advised that cards are sometimes temporarily available for a special event. If you are missing cards, they may have been removed with the end of the event. Please see our Hearthstone news site for the latest info.
If you are missing one or more non-event cards from your collection, try the following:
- Log out of your Blizzard account and back in again
- Confirm you are signed in to the correct account
- Ensure you are playing in the correct region
- Check your Collection filters using the button at the bottom left of My Collection
- Select All Cards to make sure no cards are filtered from view
- Recently rewarded packs or cards may take a while to show up in the collection. Please allow up to 72 hours for the cards to show up
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