Unread Mail Icon Visible in Game - No Mail in Mailbox

Updated: 1 week ago
Article ID: 13190
Relevant Products:

Common Problems

  • I have an unread mail icon but there is nothing in the mailbox when I check.
  • I have a mail icon but there's nothing in my mail inbox.

Unread mail in your inbox which you cannot see when you open your in-game mail may be caused by having the character who sent it on ignore. To verify if this was your problem:

  1. Log in on the receiving character
  2. Open your friends list and click on the "Ignore" tab
  3. Check your ignore list for anyone who may be sending you mail
  4. Remove the name from the list
  5. Check your in-game mail. If you have removed the correct name from your ignore list, the mail should be available in the inbox.

If you want to re-ignore the player after you have deleted the mail use the /ignore command (/ignore Charactername, replacing Charactername with the proper name of the character).

If you are still unable to see the ingame mail, please go through these steps to ensure that that corrupted files do not hinder your gameplay experience.