BLZBNTBTS0000005D

Updated: 2 months ago
Article ID: 13495
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Common Problems

We're having trouble starting Blizzard services. Please try again. If the problem persists, try restarting your computer.
Error Code:BLZBNTBTS0000005D

This error occurs when the Blizzard Update Agent is prevented from launching properly. This is usually caused by missing or corrupted Agent files. Follow the steps below to resolve the issue.

Windows

  1. Try closing background applications to resolve any software conflicts.
  2. Restart your computer to resolve problems caused by programs and services running in the background.
  3. Delete the Battle.net Tools folder to automatically rebuild outdated or corrupt files.
  4. If the problem persists, uninstall and reinstall the game.
  5. Uninstalling and reinstalling the Blizzard App may resolve rare launcher issues.

Mac

  1. Update your drivers to resolve any compatibility issues.
  2. Try closing background applications to resolve any software conflicts.
  3. Restart your computer to resolve problems caused by programs and services running in the background.
  4. Delete the Battle.net Tools folder to automatically rebuild outdated or corrupt files.
  5. Repair Disk Permissions to resolve any permission conflicts with logon modules.
  6. Try repairing the Shared folder directory to resolve any permission issues.
  7. If the problem persists, uninstall and reinstall the game.
  8. Uninstalling and reinstalling the Blizzard App may resolve rare launcher issues.

Tried everything here?

If the steps above did not resolve your problem, visit our Technical Support forum or contact us.