Character Unavailable After Transferring to Lower Box Level Account

Updated: 1 year ago
Article ID: 142056

Common Problems

  • Character transferred and now is locked
  • Transferred character between my accounts, now i can't log in.
  • Character grayed out after transfer

In order to access a character after a transfer, your account must be eligible to play that characters level, class, and race.  

If you have transferred a level 51+ character from a Battle for Azeroth World of Warcraft account to a Legion account, please contact Blizzard Customer Service.