Payment Error - Oops! This Needs Your Attention

Updated: 6 days ago
Article ID: 15258
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Common Problems

Oops! This needs your attention: An unexpected error has occurred. Please contact Customer Support.

Review your billing information and correct any errors. If you don't see any errors, clear your browser’s cookies and cache before attempting the purchase again.

If you still get this error, follow the steps below to resolve it.

  1. Delete any expired cards from the Payment and Subscription page.
  2. Add a valid payment method to your Payment and Subscription page.
  3. Make sure the card has the funds available.
    Note: Depending on your location, you may have to account for taxes or currency conversion fees.
  4. Some cards can't be used for recurring payments, international purchases, or online purchases. Check your cards terms of service to determine if this applies to your card.

If you have tried the steps above, you will need to contact your bank or try a different payment method.