Black Screen in Hearthstone

Updated: 7 months ago
Article ID: 15546
Relevant Products:

Common Problems

  • Black screen when launching Hearthstone
  • I can't see the game but I hear sounds

If you experience a black screen while playing Hearthstone, make sure your device meets the minimum Hearthstone System Requirements.

If your system meets the requirements, follow the steps below to resolve the issue.

  1. Disable or temporarily uninstall any security programs, which may mistakenly identify the login module as a security threat.
  2. Update your drivers to resolve any compatibility issues.
  3. Try closing background applications to resolve any software conflicts.
  4. Reset game settings from the desktop app.
    1. Click on the Options Menu.
    2. Select Game Settings.
    3. Scroll down to Hearthstone and click Reset In-Game Settings.

Tried everything here?

If you have tried these steps and still require assistance, please visit our Technical Support Forum or contact us.