Common Problems
- Forgot my Diablo II password and cannot reset it
- Don't have access to my D2 email
- Can't remember my Diablo 2 Account Name
Note: If you receive the error message "You were disconnected from Battle.net. Please Reconnect." use this article instead.
When you create your Diablo II account, you'll select a user name and a password. You also have the option to register an e-mail address. This is optional —but if you decide not to enter an email, you won't be able reset your password if you forget it.
If you registered an email address with your Diablo II Battle.net account during account setup, you can change your password or email at any time:
- Launch Diablo II
- Click Battle.net
- Click Account Settings
- Choose the appropriate option to receive e-mail instructions.
If you don't receive an e-mail with instructions to follow, it means you either entered the incorrect e-mail or you did not register an e-mail during account set up.
Be advised that these old, non-Battle.net App versions of Diablo II are provided "as is," and Customer Service cannot assist with any issues you may encounter. To play a version of Diablo II in the Battle.net App instead, see our store page.