- Had a RAF mount in the past but it's not there anymore
- Missing Recruit-a-Friend mount that I claimed previously
If you’re not seeing a specific mount, make sure you aren’t filtering that mount out in your mount journal. The mount journal displays the mount's name, which may be different from the name of the item you used to learn the mount.
If you have not already done so, reset your user interface to ensure there are not any out of date addons or corrupted configuration files.
Account Bound Mounts
If you have transferred a character or game account between Blizzard accounts, you will no longer have access to the account bound mounts from the original Blizzard account.