Heroes of the Storm - Error: Disconnected From Blizzard

Updated: 1 year ago
Article ID: 17390
Relevant Products:

Common Problems

  • Cannot connect to Heroes of the Storm but can connect to the Blizzard app and other Blizzard games
  • When I log in I receive the error message "Error: You were disconnected from Blizzard services."

If you are not able to connect to any Blizzard service, we recommend reviewing our Connection Troubleshooting article.

In cases where you can connect to other Blizzard services and games, but not Heroes of the Storm, try the following:

  1. Try changing the option selected from the Region / Account dropdown above the Play button on the Blizzard app.
  2. Update the language you play in, log in, log out, and swap it back. 
  3. Deleting the Battle.net cache folder can resolve problems with the logon module.
  4. Change the email address associated with the Blizzard Account.
  5. Check the Secondary Logon Service.