An error was encountered. Please come back later.

Updated: 4 months ago
Article ID: 181430
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Common Problems

  • I receive the error: "An error was encountered. Please come back later."
  • There is a cogwheel icon next to my character and it won't let me transfer it, when buying the service it gives me an error to please come back later
  • I got an error when attempting to Faction Change my character

Please review the reasons your character may be receiving this error. Once you have resolved all of these issues, if the error persists, contact us.


These troubleshooting steps apply to any version of World of Warcraft:

  • If you recently completed a character service on your character or had a service reversed, log in to the character for a few minutes and then log out before trying your character service again
  • Log in to your character to make sure you don't have any pending auctions or mail in your inbox. Once you have cleared the auction house, then cleared the mailbox, try again
    • Note: Classic characters will have to check both the neutral auction house and the faction specific auction house
  • Characters under level 10 cannot transfer


The following troubleshooting is relevant to Shadowlands characters:
  • If you started but did not complete the Exile's Reach questing area, you will have to complete the questline before transferring
  • Characters who have an unclaimed reward in the Great Vault can't be transferred. This error indicates that you have a reward to claim. Please visit the Great Vault in Oribos and claim your reward. You will then be able to transfer or faction change your character
  • If your character is inside Torghast, leaving the area will resolve the issue


The following troubleshooting is for Classic Era and Burning Crusade Classic characters:
  • WoW Classic characters cannot be transferred to a server if character of the opposing faction already exists on the destination realm. You will need to delete any characters of the opposing faction from the destination realm before you can complete the transfer
  • Servers may be temporarily closed to character transfers. For updates on which realms may be restricted, please check the WoW Classic forums.
  • Burning Crusade Classic players who are team captains will receive this error. You must transfer leadership to another player or disband any teams you control before transferring