An error was encountered. Please come back later

Updated: 5 days ago
Article ID: 181430
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Common Problems

  • I receive the error: "An error was encountered. Please come back later."
  • There is a cogwheel icon next to my character and it won't let me transfer it, when buying the service it gives me an error to please come back later
  • I got an error when attempting to Faction Change my character

You may receive this error when trying to buy a character service. Check the list below to identify the cause of the error and resolve it, then try to buy your service again.

  • Your character received another service before and you never logged in since
    • Log in with the character at least once, log out, and try again
  • For Modern WoW characters, the error can occur if:
    • Your character is in the Exile's Reach
      • You must complete the introductory storyline and leave the Exile's Reach before you can buy a Transfer, Faction Change, or Race Change
    • You have an unclaimed reward in the Great Vault
      • Visit the Great Vault in Oribos and claim your reward
    • Your character is inside Torghast
      • Exit Torghats
  • This error can occur in the following situations: 
    • In WoW Classic Era, when you are trying to transfer to a realm where you already have a character of the opposite faction. You cannot have characters of opposite factions on the same realm in WoW Classic Era
    • If you are trying to transfer to a realm that is full or closed
      • You must choose a different realm
    • If your character is the team captain of an Arena team
      • You must transfer leadership to another player or disband any teams you lead 

If you tried everything and the issue persists, contact us.