Blizzard App Can't Locate Game

Updated: 2 weeks ago
Article ID: 18681

Common Problems

  • Played the game yesterday, but now the Blizzard App tells me to install
  • Where is the game I purchased and recently played? 
  • The app tells me to install but I already played in this computer before

If the Blizzard app shows the Install button but you have already installed your game, you don't have to reinstall.

Option 1

Click on "Locate the game" besides the Install button; this link allows you to locate and select the installation folder. Once selected, the Install button will become the Play button. 

User-added image

Option 2

  1. Click on the Blizzard logo on the top left corner of the Blizzard app
  2. Select Settings
  3. Select Game Install/Update
  4. Click on Scan for Games and allow to search for Blizzard games on your computer
    • Optional: Tick the "Scan for Blizzard games in the background every time the Blizzard App launches" check box

If options 1 and 2 didn't work, please delete the files and Cache files.